Difference between revisions of "Draft: ATC/Current/AdminGuide/Get Started PureEngage"
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|ComingSoon=No | |ComingSoon=No | ||
|Platform=PureEngage | |Platform=PureEngage | ||
| + | |Prereq= | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=Overview | |sectionHeading=Overview | ||
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|alignment=Vertical | |alignment=Vertical | ||
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|structuredtext=#[[#PrepPlat|Prepare your platform]]. | |structuredtext=#[[#PrepPlat|Prepare your platform]]. | ||
#[[#permissions|Assign permissions to your users]]. | #[[#permissions|Assign permissions to your users]]. | ||
| − | #Learn about {{MINTYDOCSPRODUCT}}'s {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking|display text=tracking capabilities}} and | + | #Learn about {{MINTYDOCSPRODUCT}}'s {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking|display text=tracking capabilities}} and how to {{Link-Standalone|topic=ATC/GPEandWidgets|display text=prepare widgets for {{MINTYDOCSPRODUCT}}}}. Then {{#mintydocs_link:topic=Tracking_snippet|link text=update your webpages with the {{MINTYDOCSPRODUCT}} tracking snippet}}. |
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure Web tracking}}.{{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events. After basic tracking works, configure the rest of the web tracking settings.|2}} | #{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure Web tracking}}.{{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events. After basic tracking works, configure the rest of the web tracking settings.|2}} | ||
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}} | ||
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Build action maps.}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Build action maps.}} | ||
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Use LiveNow to see customer activity on your website}}.<br /> | #{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Use LiveNow to see customer activity on your website}}.<br /> | ||
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| + | |FAQHeading= | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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|anchor=PrepPlat | |anchor=PrepPlat | ||
|alignment=Vertical | |alignment=Vertical | ||
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|structuredtext=*[https://all.docs.genesys.com/Draft:PEC-Hybrid/Current/Admin/About Provision PureEngage hybrid integrations.] | |structuredtext=*[https://all.docs.genesys.com/Draft:PEC-Hybrid/Current/Admin/About Provision PureEngage hybrid integrations.] | ||
*{{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Verify prerequisites for PureEngage hybrid deployments.}} | *{{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Verify prerequisites for PureEngage hybrid deployments.}} | ||
*{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Deploy the Genesys Altocloud Plugin for Workspace Desktop Edition.}} | *{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Deploy the Genesys Altocloud Plugin for Workspace Desktop Edition.}} | ||
*{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}} | *{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}} | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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|anchor=permissions | |anchor=permissions | ||
|alignment=Vertical | |alignment=Vertical | ||
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|structuredtext=You manage Altocloud permissions in the PureCloud '''Admin''' menu under '''People & Permissions'''. For information on how to assign these permissions to your users, see [https://help.mypurecloud.com/?p=195191 Altocloud permissions overview.] | |structuredtext=You manage Altocloud permissions in the PureCloud '''Admin''' menu under '''People & Permissions'''. For information on how to assign these permissions to your users, see [https://help.mypurecloud.com/?p=195191 Altocloud permissions overview.] | ||
| + | |structuredtextwide= | ||
| + | |FAQHeading= | ||
|Status=No | |Status=No | ||
}} | }} | ||
|PageType=Article | |PageType=Article | ||
}} | }} | ||
Revision as of 17:48, June 8, 2020
This is a draft page; it has not yet been published.
PureEngage premises-based customers should complete these initial tasks in order to use .
Overview
- Prepare your platform.
- Assign permissions to your users.
- Learn about 's #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).and how to#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).. Then#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage)..
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage)..TipInitially, configure only the#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).. Then use#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).to verify that is tracking events. After basic tracking works, configure the rest of the web tracking settings.
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage)..
Prepare your platform
- Provision PureEngage hybrid integrations.
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AdminGuide/Get Started PureEngage).
Assign Altocloud permissions
You manage Altocloud permissions in the PureCloud Admin menu under People & Permissions. For information on how to assign these permissions to your users, see Altocloud permissions overview.