Difference between revisions of "User: Bgrenon/3"

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{{CodePen|user=tryngl|hash=dyYyNZz|height=800}}
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{| class="wikitable"
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=1295</nowiki>'''
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|'''SIP softphone'''
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|'''22'''
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|'''gshultz'''
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=2027</nowiki>'''
 +
|Configure Genesys Cloud to manage a PureCloud Softphone (administrators)
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=7871</nowiki>'''
 +
|PureCloud Softphone requirements
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=7881</nowiki>'''
 +
|Genesys Cloud system requirements
 +
|52
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|pblynch
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=7885</nowiki>'''
 +
|About Collaborate
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8200</nowiki>'''
 +
|About account settings
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8383</nowiki>'''
 +
|DEPRECATED: Use the PureCloud Softphone dial pad
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|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8388</nowiki>'''
 +
|Use the PureCloud Softphone Provisioning Wizard
 +
|22
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|gshultz
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|-
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8390</nowiki>'''
 +
|Start and display the PureCloud Softphone
 +
|22
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|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8392</nowiki>'''
 +
|Set up the PureCloud Softphone headset
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|22
 +
|gshultz
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8394</nowiki>'''
 +
|Check the PureCloud Softphone status
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|22
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|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8479</nowiki>'''
 +
|DEPRECATED: PureCloud Softphone procedures
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|22
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|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8576</nowiki>'''
 +
|Genesys Cloud style guide and documentation writing guidelines
 +
|11
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|Debbi Hodde
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=9918</nowiki>'''
 +
|Get started collaborating
 +
|102
 +
|Desiree Livermon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=14852</nowiki>'''
 +
|Manage context-sensitive help redirects
 +
|11
 +
|Debbi Hodde
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=15145</nowiki>'''
 +
|About Directory for CIC
 +
|52
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|pblynch
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=15169</nowiki>'''
 +
|Install the Directory for CIC Add-on (using a template)
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|52
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|pblynch
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=15226</nowiki>'''
 +
|Install the Bridge Server
 +
|52
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|pblynch
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=15280</nowiki>'''
 +
|About the CIC Status Connector
 +
|52
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|pblynch
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=28782</nowiki>'''
 +
|Start screen sharing
 +
|102
 +
|Desiree Livermon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=30836</nowiki>'''
 +
|Customer network readiness
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=30973</nowiki>'''
 +
|Desktop app overview
 +
|102
 +
|Desiree Livermon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=31884</nowiki>'''
 +
|Create groups (non-admins)
 +
|102
 +
|Desiree Livermon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=31920</nowiki>'''
 +
|Get started with the Architect tutorial (31920)
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=39356</nowiki>'''
 +
|Install or upgrade the Genesys Cloud for Salesforce managed package
 +
|12
 +
|amiller
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=39396</nowiki>'''
 +
|Mobile apps for iOS and Android
 +
|103
 +
|Devon Judge
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=39417</nowiki>'''
 +
|About PureCloud Softphone
 +
|22
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|gshultz
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=39662</nowiki>'''
 +
|Download the PureCloud Softphone
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|22
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|gshultz
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=40498</nowiki>'''
 +
|Change PureCloud Softphone settings
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|22
 +
|gshultz
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=40666</nowiki>'''
 +
|Make calls with PureCloud Softphone
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|22
 +
|gshultz
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=41989</nowiki>'''
 +
|Quality management roles and permissions
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|102
 +
|Desiree Livermon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=42316</nowiki>'''
 +
|Billing FAQs
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=43365</nowiki>'''
 +
|Configure the base line appearance settings for the PureCloud softphone
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=43371</nowiki>'''
 +
|Create a PureCloud softphone
 +
|22
 +
|gshultz
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=43393</nowiki>'''
 +
|Create base settings for a PureCloud softphone
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=44995</nowiki>'''
 +
|About managed phone configuration
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=45459</nowiki>'''
 +
|Release notes for Genesys Cloud for Salesforce
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|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=46922</nowiki>'''
 +
|Enable DHCP and DNS on your server for phone provisioning
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=49607</nowiki>'''
 +
|About apps
 +
|102
 +
|Desiree Livermon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=49760</nowiki>'''
 +
|Get started (agents)
 +
|102
 +
|Desiree Livermon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=50078</nowiki>'''
 +
|About video chat
 +
|102
 +
|Desiree Livermon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=51337</nowiki>'''
 +
|Set up a Salesforce webhook integration
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=52174</nowiki>'''
 +
|Add data from CIC
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=52574</nowiki>'''
 +
|Manage licenses
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=54121</nowiki>'''
 +
|Enable DHCP on the phone to discover the phone settings from the Edge
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=56214</nowiki>'''
 +
|Sharing company assets responsibly
 +
|10
 +
|jbeard
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=60252</nowiki>'''
 +
|About Genesys Cloud Voice
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=61765</nowiki>'''
 +
|Set up a Softphone in DCA
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=62921</nowiki>'''
 +
|Common transfer steps (blind in PCZD and Chrome) (62921)
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=63204</nowiki>'''
 +
|Deploy the desktop app (admin)
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=65221</nowiki>'''
 +
|About Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=66092</nowiki>'''
 +
|Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=67039</nowiki>'''
 +
|Troubleshoot video chat
 +
|102
 +
|Desiree Livermon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=67721</nowiki>'''
 +
|DO NOT REMOVE THESE ARTICLES
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=69156</nowiki>'''
 +
|Customize interaction details
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=71576</nowiki>'''
 +
|Configure country codes
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=72172</nowiki>'''
 +
|Identify user training requirements
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=73235</nowiki>'''
 +
|Get started with Genesys Cloud contact center (73235)
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=73672</nowiki>'''
 +
|About architecture, technology, and continuous delivery
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=76142</nowiki>'''
 +
|March 23, 2016
 +
|68
 +
|mraimundo
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=76587</nowiki>'''
 +
|Managed phones: models and features matrix
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=77004</nowiki>'''
 +
|Shared Success model
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=77239</nowiki>'''
 +
|Events in Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=80429</nowiki>'''
 +
|Products, roles, and permissions list
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=81131</nowiki>'''
 +
|Select and configure the Genesys Cloud WebRTC phone
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=81984</nowiki>'''
 +
|Self start: Genesys Cloud onboarding steps
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=82429</nowiki>'''
 +
|Genesys Cloud for PureConnect
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=82605</nowiki>'''
 +
|Set up your first call flow
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=83780</nowiki>'''
 +
|May 11, 2016
 +
|68
 +
|mraimundo
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=85846</nowiki>'''
 +
|May 25, 2016
 +
|68
 +
|mraimundo
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=87907</nowiki>'''
 +
|Genesys Cloud Communicate features
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=89254</nowiki>'''
 +
|HIPAA compliance
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=90161</nowiki>'''
 +
|Agentes y Usuarios — Tutoriales en vídeo en Español
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=91840</nowiki>'''
 +
|Supervisores - Tutoriales en vídeo en Español
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=91959</nowiki>'''
 +
|Gestión de Calidad — Tutoriales en vídeo en Español
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=92052</nowiki>'''
 +
|Genesys Cloud training in Japanese
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=93182</nowiki>'''
 +
|New users home
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=97055</nowiki>'''
 +
|CLOUDOE BCS BV
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=99216</nowiki>'''
 +
|Agentes
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=99262</nowiki>'''
 +
|Supervisores
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=102148</nowiki>'''
 +
|Import phones
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=102995</nowiki>'''
 +
|Genesys Cloud Voice / BYOC Cloud compatible phones
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=103852</nowiki>'''
 +
|September 19, 2016
 +
|68
 +
|mraimundo
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=104471</nowiki>'''
 +
|DEPRECATED - Edge standard v1 documentation resources (104471)
 +
|10
 +
|jbeard
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=107058</nowiki>'''
 +
|Administración de Usuarios — Tutoriales en vídeo en Español
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=107201</nowiki>'''
 +
|Contact Center — Tutoriales en vídeo en Español
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=107210</nowiki>'''
 +
|Genesys Cloud self support
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=110653</nowiki>'''
 +
|VR Tours
 +
|97
 +
|BJ Sumner
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=110774</nowiki>'''
 +
|DEPRECATED - Addendum for Genesys Cloud Voice service (United States)
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=110775</nowiki>'''
 +
|Common transfer steps (consult in PCZD and Chrome) (110775)
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=111091</nowiki>'''
 +
|Genesys Cloud Partner Form
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115315</nowiki>'''
 +
|Genesys Cloud Agent training in Japanese トレーニング
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115322</nowiki>'''
 +
|スーパバイザーのためのGenesys Cloud トレーニング
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115324</nowiki>'''
 +
|Genesys Cloud Architect トレーニングコース
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115327</nowiki>'''
 +
|Genesys Cloud Engage トレーニング
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115352</nowiki>'''
 +
|Spanish Genesys Cloud courses
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115365</nowiki>'''
 +
|Introducción a Genesyscloud para Agentes
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115375</nowiki>'''
 +
|Introducción a Genesyscloud para Supervisores
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=117149</nowiki>'''
 +
|Genesys Cloud Success Services
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=117793</nowiki>'''
 +
|DEPRECATED - PureCloud Softphone does not update successfully on Windows 7 or Windows 2008 R2 systems
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=123456</nowiki>'''
 +
|Publish the staging environment
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=123535</nowiki>'''
 +
|Perform the midday backup
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=124380</nowiki>'''
 +
|Genesys Cloud Collaborate トレーニングコース
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=128873</nowiki>'''
 +
|AWS Direct Connect for Genesys Cloud overview
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=130735</nowiki>'''
 +
|Pair the Edge using a USB flash drive
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=134057</nowiki>'''
 +
|Use the SDK to route Salesforce emails
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=134265</nowiki>'''
 +
|Genesys Cloud Communicate トレーニングコース
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=137979</nowiki>'''
 +
|DEPRECATED - Addendum for Genesys Cloud Voice service (Canada)
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=140454</nowiki>'''
 +
|Get more help
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=141097</nowiki>'''
 +
|DRAFT Managed phones: models and features matrix
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=143363</nowiki>'''
 +
|What is a PureCloud Softphone?
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=143366</nowiki>'''
 +
|What is a Genesys Cloud WebRTC phone?
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=143389</nowiki>'''
 +
|About Genesys Cloud best practices, recommendations, and use cases
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=143742</nowiki>'''
 +
|Terms and Conditions (Australia) - August 13, 2018
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=144305</nowiki>'''
 +
|Download your usage reports
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=145364</nowiki>'''
 +
|Version 1.0.0.6444 - October 11, 2017
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=146885</nowiki>'''
 +
|How do I find Genesys Cloud courses in Spanish?
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=146947</nowiki>'''
 +
|Pair the Edge using a USB flash drive and an LCD
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=148050</nowiki>'''
 +
|Search FAQs
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=148565</nowiki>'''
 +
|Version 1.0.0.6578 - November 8, 2017
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=151495</nowiki>'''
 +
|How do I find courses in Portugese?
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=153290</nowiki>'''
 +
|Tabs
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=157435</nowiki>'''
 +
|Exhibit for Genesys Cloud Voice service (United Kingdom)
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=159279</nowiki>'''
 +
|Get notified about future apps
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=161851</nowiki>'''
 +
|DRAFT Blind transfer an interaction in Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=161930</nowiki>'''
 +
|DRAFT Consult transfer a call in Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=161979</nowiki>'''
 +
|Workspace transfers
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162004</nowiki>'''
 +
|DRAFT Blind transfer an interaction in Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162237</nowiki>'''
 +
|DRAFT Consult transfer a call in Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162265</nowiki>'''
 +
|Use the wpDataTables plugin to create tables in WordPress
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162534</nowiki>'''
 +
|DRAFT Blind transfer an interaction in Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162553</nowiki>'''
 +
|DRAFT Consult transfer a call in Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162555</nowiki>'''
 +
|DRAFT Make a call in Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162586</nowiki>'''
 +
|DRAFT Blind transfer an interaction in Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162597</nowiki>'''
 +
|DRAFT Consult transfer a call in Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162916</nowiki>'''
 +
|DRAFT Workspace transfer in Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162921</nowiki>'''
 +
|DRAFT Make a call in Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162985</nowiki>'''
 +
|DRAFT Make a call in Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=163096</nowiki>'''
 +
|DRAFT Configure Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=163127</nowiki>'''
 +
|DRAFT Install Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=163137</nowiki>'''
 +
|DRAFT Blind transfer an interaction in Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=163140</nowiki>'''
 +
|DRAFT Consult transfer a call in Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=165836</nowiki>'''
 +
|Where do I find Genesys Cloud training?
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=165880</nowiki>'''
 +
|Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=166977</nowiki>'''
 +
|About the Genesys Cloud browser extensions
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=166994</nowiki>'''
 +
|Administrator requirements for the Genesys Cloud embedded clients
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167007</nowiki>'''
 +
|Install the Genesys Cloud browser extensions
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167021</nowiki>'''
 +
|Configure the Genesys Cloud browser extensions
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167133</nowiki>'''
 +
|Blind transfer an interaction
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167135</nowiki>'''
 +
|Consult transfer a call
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167188</nowiki>'''
 +
|Make a call in the client
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167270</nowiki>'''
 +
|Genesys Cloud browser extensions content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=168491</nowiki>'''
 +
|Install Skype for Business integration from Genesys AppFoundry
 +
|11
 +
|Debbi Hodde
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=170099</nowiki>'''
 +
|Screen pop in the Genesys Cloud browser extensions
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=171558</nowiki>'''
 +
|Screen pops are not working
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=171639</nowiki>'''
 +
|About Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=171915</nowiki>'''
 +
|Requirements for WebRTC phones
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=172287</nowiki>'''
 +
|Genesys Cloud for Zendesk content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=172379</nowiki>'''
 +
|Install Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=177939</nowiki>'''
 +
|Example call flow for the data actions integration
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=179379</nowiki>'''
 +
|Customer Readiness Checklist
 +
|10
 +
|jbeard
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=179395</nowiki>'''
 +
|Genesys Cloud onboarding checklist
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=180533</nowiki>'''
 +
|Getting ready for a cloud contact center
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=183687</nowiki>'''
 +
|Your Genesys Cloud invoice explained
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=186062</nowiki>'''
 +
|Manage Genesys Cloud embedding
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=186134</nowiki>'''
 +
|Configure Genesys Cloud to authenticate with SSO only
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=187433</nowiki>'''
 +
|About Genesys Cloud troubleshooting
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=188161</nowiki>'''
 +
|Deprecation: Genesys Cloud Bridge integrations
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=188379</nowiki>'''
 +
|Does Genesys Cloud support Virtual Desktop Infrastructure (VDI) configurations?
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=192157</nowiki>'''
 +
|Verint WFM integrations deprecation
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=192928</nowiki>'''
 +
|Deprecation: Social channel management
 +
|85
 +
|Ed Crabtree
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=194594</nowiki>'''
 +
|Configure Genesys Cloud campaign settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=195448</nowiki>'''
 +
|MOCKUP - Genesys Cloud system requirements
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=196909</nowiki>'''
 +
|About Genesys Cloud Embeddable Framework
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=196983</nowiki>'''
 +
|Genesys Cloud Embeddable Framework content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=196989</nowiki>'''
 +
|Release notes for Genesys Cloud Embeddable Framework
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=198688</nowiki>'''
 +
|Configure the Zendesk app
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=198691</nowiki>'''
 +
|Configure interaction logging
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=198694</nowiki>'''
 +
|Configure outbound interactions
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=198698</nowiki>'''
 +
|Configure search in Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=200175</nowiki>'''
 +
|Create a PureCloud softphone - REVISION
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=202372</nowiki>'''
 +
|July 31, 2019
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=203157</nowiki>'''
 +
|Genesys Cloud FAQs
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=206647</nowiki>'''
 +
|Why does Genesys Cloud require port 80 to be open?
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=206870</nowiki>'''
 +
|Can we evaluate the product for free before using it?
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=206901</nowiki>'''
 +
|Are some features unavailable in the mobile app that are available for other apps?
 +
|85
 +
|Ed Crabtree
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=207011</nowiki>'''
 +
|I'm not the billing contact for our company. Can I have billing statements automatically sent to someone else?
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=207149</nowiki>'''
 +
|Are some features unavailable in the mobile app that are available in other apps?
 +
|85
 +
|Ed Crabtree
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=209402</nowiki>'''
 +
|Work with a voice transcript
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=209780</nowiki>'''
 +
|Deprecation: Long polling for Genesys Cloud clients and network configurations
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=212092</nowiki>'''
 +
|When updating PureCloud Softphone on a Windows 7 system or Windows 2008 R2 system, why do I receive an error?
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=212117</nowiki>'''
 +
|Add a generic single sign-on provider
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=214360</nowiki>'''
 +
|Feature releases and communication
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=214571</nowiki>'''
 +
|Configure voice transcription
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=215260</nowiki>'''
 +
|TEST: Genesys Cloud Voice / BYOC Cloud compatible phones
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=215520</nowiki>'''
 +
|DRAFT Release notes for Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=215899</nowiki>'''
 +
|Add a generic single sign-on provider
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=216385</nowiki>'''
 +
|Work with sentiment analysis
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=216465</nowiki>'''
 +
|About Legacy SIP Softphone
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=216954</nowiki>'''
 +
|Install Zoom Meetings integration from Genesys AppFoundry
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217262</nowiki>'''
 +
|Genesys Cloud for PureConnect
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217284</nowiki>'''
 +
|Genesys Cloud for PureConnect
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217285</nowiki>'''
 +
|Genesys Cloud for PureConnect
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217286</nowiki>'''
 +
|Genesys Cloud for PureConnect
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217328</nowiki>'''
 +
|Free trial form
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217368</nowiki>'''
 +
|Make a call in the client
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217393</nowiki>'''
 +
|Are some features unavailable in the mobile app that are available in other apps?
 +
|85
 +
|Ed Crabtree
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217469</nowiki>'''
 +
|Install the Bridge Server
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217470</nowiki>'''
 +
|Install the Bridge Server
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217472</nowiki>'''
 +
|Deprecation: Genesys Cloud Bridge integrations
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217473</nowiki>'''
 +
|Deprecation: Genesys Cloud Bridge integrations
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217503</nowiki>'''
 +
|Requirements for WebRTC phones
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217504</nowiki>'''
 +
|Requirements for WebRTC phones
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217505</nowiki>'''
 +
|Requirements for WebRTC phones
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217658</nowiki>'''
 +
|Genesys Cloud FAQs
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217808</nowiki>'''
 +
|Screen pops are not working
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217811</nowiki>'''
 +
|Genesys Cloud for Zendesk content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217860</nowiki>'''
 +
|Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218181</nowiki>'''
 +
|Configure the Genesys Cloud browser extensions
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218182</nowiki>'''
 +
|Configure the Zendesk app
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218184</nowiki>'''
 +
|Install Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218255</nowiki>'''
 +
|Work with sentiment analysis
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218426</nowiki>'''
 +
|Install the Bridge Server
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218428</nowiki>'''
 +
|Deprecation: Genesys Cloud Bridge integrations
 +
|52
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|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218561</nowiki>'''
 +
|Self start: Genesys Cloud onboarding steps
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218562</nowiki>'''
 +
|Self start: Genesys Cloud onboarding steps
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218725</nowiki>'''
 +
|Work with sentiment analysis
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218773</nowiki>'''
 +
|Identify user training requirements
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218837</nowiki>'''
 +
|Get more help
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218909</nowiki>'''
 +
|Work with sentiment analysis
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218944</nowiki>'''
 +
|Add a generic single sign-on provider
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218966</nowiki>'''
 +
|Genesys Cloud Success Services
 +
|101
 +
|Kevin Kuhns
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218968</nowiki>'''
 +
|New users home
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218969</nowiki>'''
 +
|Spanish Genesys Cloud courses
 +
|101
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|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218970</nowiki>'''
 +
|Shared Success model
 +
|101
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|Kevin Kuhns
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218999</nowiki>'''
 +
|Genesys Cloud self support
 +
|101
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|Kevin Kuhns
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|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219000</nowiki>'''
 +
|Genesys Cloud self support
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219006</nowiki>'''
 +
|Work with a voice transcript
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219065</nowiki>'''
 +
|HIPAA compliance
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219068</nowiki>'''
 +
|HIPAA compliance
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219116</nowiki>'''
 +
|DRAFT About Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219117</nowiki>'''
 +
|DRAFT About Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219118</nowiki>'''
 +
|DRAFT About Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219119</nowiki>'''
 +
|DRAFT Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219120</nowiki>'''
 +
|DRAFT Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219122</nowiki>'''
 +
|Add a generic single sign-on provider
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219130</nowiki>'''
 +
|Add PureConnect as a single sign-on provider
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219137</nowiki>'''
 +
|DRAFT Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219138</nowiki>'''
 +
|DRAFT Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219140</nowiki>'''
 +
|Free trial form
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219141</nowiki>'''
 +
|Free trial form
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219151</nowiki>'''
 +
|DRAFT Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219153</nowiki>'''
 +
|DRAFT Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219224</nowiki>'''
 +
|Free trial form
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219268</nowiki>'''
 +
|About managed phone configuration
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219289</nowiki>'''
 +
|TEST
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219314</nowiki>'''
 +
|TEST
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219323</nowiki>'''
 +
|TEST
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219326</nowiki>'''
 +
|TEST
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219333</nowiki>'''
 +
|Administrator requirements for the Genesys Cloud embedded clients
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219458</nowiki>'''
 +
|HIPAA compliance
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219511</nowiki>'''
 +
|Products, roles, and permissions list
 +
|33
 +
|asmith
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219512</nowiki>'''
 +
|Products, roles, and permissions list
 +
|33
 +
|asmith
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219513</nowiki>'''
 +
|Products, roles, and permissions list
 +
|33
 +
|asmith
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219572</nowiki>'''
 +
|Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219579</nowiki>'''
 +
|About Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219580</nowiki>'''
 +
|Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219591</nowiki>'''
 +
|Release notes for Genesys Cloud Embeddable Framework
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219653</nowiki>'''
 +
|DRAFT Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219655</nowiki>'''
 +
|DRAFT Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219667</nowiki>'''
 +
|DRAFT Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219701</nowiki>'''
 +
|How do I find Genesys Cloud courses in Spanish?
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219702</nowiki>'''
 +
|How do I find courses in Portugese?
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219703</nowiki>'''
 +
|Where do I find Genesys Cloud training?
 +
|101
 +
|Kevin Kuhns
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219825</nowiki>'''
 +
|DRAFT Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219835</nowiki>'''
 +
|DRAFT Events in Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219891</nowiki>'''
 +
|Deprecation: Long polling for Genesys Cloud clients and network configurations
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219933</nowiki>'''
 +
|DRAFT Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219950</nowiki>'''
 +
|Deprecation: Long polling for Genesys Cloud clients and network configurations
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219956</nowiki>'''
 +
|Deprecation: Long polling for Genesys Cloud clients and network configurations
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220035</nowiki>'''
 +
|DRAFT Events in Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220049</nowiki>'''
 +
|DRAFT Events in Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220050</nowiki>'''
 +
|DRAFT Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220061</nowiki>'''
 +
|DRAFT Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220073</nowiki>'''
 +
|DRAFT Customize interaction details
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220074</nowiki>'''
 +
|DRAFT Customize interaction details
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220090</nowiki>'''
 +
|DRAFT Events in Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220091</nowiki>'''
 +
|DRAFT Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220094</nowiki>'''
 +
|Events in Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220095</nowiki>'''
 +
|Events in Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220096</nowiki>'''
 +
|Events in Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220097</nowiki>'''
 +
|Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220188</nowiki>'''
 +
|Managed phones: models and features matrix
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220189</nowiki>'''
 +
|Genesys Cloud Voice / BYOC Cloud compatible phones
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220204</nowiki>'''
 +
|Release notes for Genesys Cloud Embeddable Framework
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220205</nowiki>'''
 +
|Release notes for Genesys Cloud Embeddable Framework
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220209</nowiki>'''
 +
|Release notes for Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220210</nowiki>'''
 +
|Release notes for Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220234</nowiki>'''
 +
|Create a PureCloud softphone
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220235</nowiki>'''
 +
|Create base settings for a PureCloud softphone
 +
|22
 +
|gshultz
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220238</nowiki>'''
 +
|Configure call center settings
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220271</nowiki>'''
 +
|Genesys Cloud system requirements
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220272</nowiki>'''
 +
|Genesys Cloud system requirements
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220273</nowiki>'''
 +
|Genesys Cloud system requirements
 +
|52
 +
|pblynch
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220316</nowiki>'''
 +
|Install Zoom Meetings integration from Genesys AppFoundry
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220334</nowiki>'''
 +
|Genesys Cloud for Salesforce content list
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220341</nowiki>'''
 +
|Release notes for Genesys Cloud for Salesforce
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220352</nowiki>'''
 +
|Install Zoom Meetings integration from Genesys AppFoundry
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220353</nowiki>'''
 +
|Install Zoom Meetings integration from Genesys AppFoundry
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220416</nowiki>'''
 +
|Configure voice transcription
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220417</nowiki>'''
 +
|Configure voice transcription
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220473</nowiki>'''
 +
|Work with a voice transcript
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220475</nowiki>'''
 +
|Work with a voice transcript
 +
|104
 +
|Merav Levy
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220513</nowiki>'''
 +
|Configure Genesys Cloud to authenticate with SSO only
 +
|103
 +
|Devon Judge
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220532</nowiki>'''
 +
|Install Genesys Cloud for Zendesk
 +
|12
 +
|amiller
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220558</nowiki>'''
 +
|About Genesys Cloud for Zendesk
 +
|106
 +
|Barry Grenon
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220565</nowiki>'''
 +
|Use the PureCloud Softphone Provisioning Wizard
 +
|107
 +
|Nivetha Shreeram
 +
|-
 +
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220566</nowiki>'''
 +
|Manage context-sensitive help redirects
 +
|107
 +
|Nivetha Shreeram
 +
|}

Revision as of 12:58, June 5, 2020


https://rcrebrand2.wpengine.com/?p=1295 SIP softphone 22 gshultz
https://rcrebrand2.wpengine.com/?p=2027 Configure Genesys Cloud to manage a PureCloud Softphone (administrators) 22 gshultz
https://rcrebrand2.wpengine.com/?p=7871 PureCloud Softphone requirements 22 gshultz
https://rcrebrand2.wpengine.com/?p=7881 Genesys Cloud system requirements 52 pblynch
https://rcrebrand2.wpengine.com/?p=7885 About Collaborate 101 Kevin Kuhns
https://rcrebrand2.wpengine.com/?p=8200 About account settings 103 Devon Judge
https://rcrebrand2.wpengine.com/?p=8383 DEPRECATED: Use the PureCloud Softphone dial pad 22 gshultz
https://rcrebrand2.wpengine.com/?p=8388 Use the PureCloud Softphone Provisioning Wizard 22 gshultz
https://rcrebrand2.wpengine.com/?p=8390 Start and display the PureCloud Softphone 22 gshultz
https://rcrebrand2.wpengine.com/?p=8392 Set up the PureCloud Softphone headset 22 gshultz
https://rcrebrand2.wpengine.com/?p=8394 Check the PureCloud Softphone status 22 gshultz
https://rcrebrand2.wpengine.com/?p=8479 DEPRECATED: PureCloud Softphone procedures 22 gshultz
https://rcrebrand2.wpengine.com/?p=8576 Genesys Cloud style guide and documentation writing guidelines 11 Debbi Hodde
https://rcrebrand2.wpengine.com/?p=9918 Get started collaborating 102 Desiree Livermon
https://rcrebrand2.wpengine.com/?p=14852 Manage context-sensitive help redirects 11 Debbi Hodde
https://rcrebrand2.wpengine.com/?p=15145 About Directory for CIC 52 pblynch
https://rcrebrand2.wpengine.com/?p=15169 Install the Directory for CIC Add-on (using a template) 52 pblynch
https://rcrebrand2.wpengine.com/?p=15226 Install the Bridge Server 52 pblynch
https://rcrebrand2.wpengine.com/?p=15280 About the CIC Status Connector 52 pblynch
https://rcrebrand2.wpengine.com/?p=28782 Start screen sharing 102 Desiree Livermon
https://rcrebrand2.wpengine.com/?p=30836 Customer network readiness 22 gshultz
https://rcrebrand2.wpengine.com/?p=30973 Desktop app overview 102 Desiree Livermon
https://rcrebrand2.wpengine.com/?p=31884 Create groups (non-admins) 102 Desiree Livermon
https://rcrebrand2.wpengine.com/?p=31920 Get started with the Architect tutorial (31920) 11 Debbi Hodde
https://rcrebrand2.wpengine.com/?p=39356 Install or upgrade the Genesys Cloud for Salesforce managed package 12 amiller
https://rcrebrand2.wpengine.com/?p=39396 Mobile apps for iOS and Android 103 Devon Judge
https://rcrebrand2.wpengine.com/?p=39417 About PureCloud Softphone 22 gshultz
https://rcrebrand2.wpengine.com/?p=39662 Download the PureCloud Softphone 22 gshultz
https://rcrebrand2.wpengine.com/?p=40498 Change PureCloud Softphone settings 22 gshultz
https://rcrebrand2.wpengine.com/?p=40666 Make calls with PureCloud Softphone 22 gshultz
https://rcrebrand2.wpengine.com/?p=41989 Quality management roles and permissions 102 Desiree Livermon
https://rcrebrand2.wpengine.com/?p=42316 Billing FAQs 101 Kevin Kuhns
https://rcrebrand2.wpengine.com/?p=43365 Configure the base line appearance settings for the PureCloud softphone 22 gshultz
https://rcrebrand2.wpengine.com/?p=43371 Create a PureCloud softphone 22 gshultz
https://rcrebrand2.wpengine.com/?p=43393 Create base settings for a PureCloud softphone 22 gshultz
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