Difference between revisions of "UseCases/Base"

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= Genesys Base Cases for PureEngage Cloud=
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{{Article
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|DisplayName=Genesys Base Cases for PureEngage Cloud
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Genesys is extremely flexible, which can make it complex to deploy and configure. Genesys Base Cases automate that initial deployment, getting you up and running quickly, with minimal configuration. You can use these cases as-is or as a starting point for more complex deployments.
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|Platform=PureEngage
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|Context=Genesys is extremely flexible, which can make it complex to deploy and configure. Genesys Base Cases automate that initial deployment, getting you up and running quickly, with minimal configuration. You can use these cases as-is or as a starting point for more complex deployments.

See your Genesys representative for details.
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See your Genesys representative for details.
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|Section={{Section
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|sectionHeading=Start Now
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===Available use cases===
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|Type=Unstructured
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*[[CE01|Genesys Call Routing (CE01) for PureEngage]]
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|freetext=some text
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*[[EE07|Genesys Voice Recording (EE07) for PureEngage]]
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}}{{Section
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*[[EE08|Genesys Voice and Screen Recording (EE08) for PureEngage]]
 
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==Start now, add later==
 
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===Out of the box===
 
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With very little configuration, Base Cases provide combinations of:
 
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*Inbound calling
 
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*5 agents and a supervisor
 
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*Skill-based call routing
 
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*Voicemail
 
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*Call recording
 
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*Screen recording
 
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*Reporting
 
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{{Section
 
 
|sectionHeading=DIY
 
|sectionHeading=DIY
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|Type=Structured
 
|alignment=Horizontal
 
|alignment=Horizontal
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|Type=Structured
 
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|structuredtext=Without customization, you can use [https://docs.genesys.com/Documentation/DES/latest/QSG/Welcome Genesys Designer] and [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/AgentSetup Agent Setup] to:
 
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*Add routing options
 
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*Provision additional agents
 
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*Add skills
 
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*Change parameters such as business hours
 
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From there, you can enrich your environment using the full breadth of the PureEngage Cloud feature set.
 
 
|video=131110718
 
|video=131110718
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|structuredtext=some text
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|fullwidth=No
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}}
 
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Revision as of 18:12, October 12, 2018

Contents

Genesys is extremely flexible, which can make it complex to deploy and configure. Genesys Base Cases automate that initial deployment, getting you up and running quickly, with minimal configuration. You can use these cases as-is or as a starting point for more complex deployments.

See your Genesys representative for details.

Start Now

DIY

some text
Retrieved from "https://all.docs.genesys.com/UseCases/Base (2025-06-19 11:30:39)"
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