Difference between revisions of "UseCases/Base"
From Genesys Documentation
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Revision as of 16:46, October 12, 2018
Contents
Genesys Base Cases for PureEngage Cloud[ | edit source]
Genesys is extremely flexible, which can make it complex to deploy and configure. Genesys Base Cases automate that initial deployment, getting you up and running quickly, with minimal configuration. You can use these cases as-is or as a starting point for more complex deployments.
See your Genesys representative for details.
Available use cases[ | edit source]
- Genesys Call Routing (CE01) for PureEngage
- Genesys Voice Recording (EE07) for PureEngage
- Genesys Voice and Screen Recording (EE08) for PureEngage
Start now, add later[ | edit source]
Out of the box[ | edit source]
With very little configuration, Base Cases provide combinations of:
- Inbound calling
- 5 agents and a supervisor
- Skill-based call routing
- Voicemail
- Call recording
- Screen recording
- Reporting
DIY
Without customization, you can use Genesys Designer and Agent Setup to:
- Add routing options
- Provision additional agents
- Add skills
- Change parameters such as business hours
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