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| − | {{ComponentRN
| + | #REDIRECT [[Draft:RN/DigitalChannels/100.0.153.0594]] |
| − | |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
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| − | |JQL=project = "NEXUS" AND id = NEXUS-10940 OR id = NEXUS-10926 OR id = NEXUS-10925 OR id = NEXUS-11317
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| − | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
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| − | |ReleaseDate=2023-12-06
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| − | |Highlight=Improved handling during chat service reconnection.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-11317
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=[~accountid:5b48c0c55488b9140c077e06] please suggest RN text
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| − | |LocalContent=Previously, some agents were receiving an error message when attempting to insert a standard response that contained an image attachment. This was due to the requirement to have either '''nexus/pii=enabled''' option or '''Designer.Business.General.canUpdate''' privilege to access to the content management API. This issue is now fixed. Therefore, no additional configuration is required to use images in standard responses.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10940
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| − | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
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| − | |LocalContent=In the Digital Channels Administrator, customers can now choose the default time zone for chat sessions from a drop-down menu. Previously, an integer value was required to be selected.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10926
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=-Previously in some cases after re-connect to Chat server the error on Communication/Conversation Workspace chat tabs were not removed automatically and chat content has not been displayed. Now the issue is fixed-Previously, after a maintenance update of Digital Channels, the chat service would re-connect but an error message remained on the Communication and Conversation tabs of Agent Workspace. This issue is now fixed.
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| − | |LocalContent=Previously, after a maintenance update of Digital Channels, the chat service would re-connect but an error message remained on the '''Communication''' and '''Conversation''' tabs of Agent Workspace. This issue is now fixed.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10925
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=Now in modern Nexus UI integration chat service outage will be reported and when connection is restored user will be notified
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| − | |LocalContent=If a connection to the chat service is lost, the agent will be notified when the connection is restored. Previously, an error message was displayed until the agent reloads the browser page.
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| − | }}
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This is a draft page; it has not yet been published.
