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| − | {{ComponentRN
| + | #REDIRECT [[Draft:RN/DigitalChannels/100.0.139.7721]] |
| − | |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
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| − | |JQL=issue in (nexus-9693, nexus-10573, nexus-10567)
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| − | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
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| − | |ReleaseDate=2023-02-15
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| − | |PrivateEditionReleaseDate=2023-02-15
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| − | |Highlight=Admins can configure whether agents are automatically subscribed to contacts for specific digital channels.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10573
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=The Digital Channels AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text to provide better quality audio calls. (NEXUS-10573)
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| − | |LocalContent=The Digital Channels AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text to provide better quality audio calls.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10567
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=Digital Channels now correctly handles connections and disconnections from CX Contact. Previously, when handling events for outbound campaigns through CX Contact, Digital Channels occasionally sent events to a closed connection that caused them to be lost. (NEXUS-10567)
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| − | |LocalContent=Digital Channels now correctly handles connections and disconnections from CX Contact. Previously, when handling events for outbound campaigns through CX Contact, Digital Channels occasionally sent events to a closed connection that caused them to be lost.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-9693
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| − | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
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| − | |Content=Administrators can now configure whether agents are automatically subscribed to contacts for specific digital channels. Using the option ‘disableSubscription’ in section ‘chat’ in the Digital Channels tenant options, Administrators can disable the contact subscription for specific sub-media types: InboundNew, SMS, WhatsApp, FacebookPrivate, FacebookPublic, TwitterPrivate, or TwitterPublic. (NEXUS-9693)
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| − | |LocalContent=Administrators can now configure whether agents are automatically subscribed to contacts for specific digital channels. Using the option <code>disableSubscription</code> in the '''chat section''' in the Digital Channels tenant options, Administrators can disable the contact subscription for specific sub-media types: <code>InboundNew</code>, <code>SMS</code>, <code>WhatsApp</code>, <code>FacebookPrivate</code>, <code>FacebookPublic</code>, <code>TwitterPrivate</code>, or <code>TwitterPublic</code>.
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| − | }}
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This is a draft page; it has not yet been published.
