User:Sbogard

2022-08-23

• Update: PEC-IWD/Current/Administrator/IWDMailboxes view diff (updated)

  • Email for Multicloud CX can read emails sent via Outlook, Google Gmail, Microsoft Office365, or any other email client that has the High Priority/Importance option set to true., as well as emails sent via Outlook, Google Gmail, or any other email client that has the High Priority/Importance option set to false.

• Update: PEC-IWD/Current/Administrator/IWDEndpoints view diff (updated)

  • Typos were fixed.

• Update: PEC-GPA/Current/Administrator/GplusTroubleshoot90 view diff (updated)

  • In this article, you will learn how to configure Gplus Adapter to display screen pop notifications in Salesforce Agent when Screen Pop events are successful or unsuccessful, and how to identify the root cause when a Screen Pop is unsuccessful.

• Update: PEC-GPA/Current/Administrator/GplusScreenPop90 view diff (updated)

  • This page was last modified on 23 March 2017, at 18:55.<n> The post Gplus Adapter for Salesforce appeared first on Technet News, which is owned by TechNet Group, a division of Google parent company Alphabet.

• Update: PEC-REP/Current/RT/GetStarted view diff (updated)

  • Typos were fixed.

• Update: PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff (minor)

2022-08-22

• Update: UseCases/Current/GenesysEngage-onpremises/EE30 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/CE34 view diff (updated)

  • Genesys has fixed a bug in its Genesys Typos contact centre software, which caused it to crash when a customer tried to make a call to a contact centre on the other side of the world.

• Update: UseCases/Current/GenesysEngage-onpremises/CE22 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/CE20 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/CE19 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/CE18 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/CE16 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/CE07 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/CE02 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/CE01 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/BO11 view diff (updated)

  • The UK's largest call centre company, Convergys, says it has fixed two issues with one of its call centre software products, which had been causing problems for staff and customers.<n>

• Update: UseCases/Current/GenesysEngage-onpremises/BO06 view diff (updated)

  • Typos were fixed.

• Update: UseCases/Current/GenesysEngage-onpremises/BO04 view diff (updated)

  • Typos were fixed.

• Update: PEC-OU/Current/CXContact/EmailCampaign view diff (updated)

  • Typos were fixed.

2022-08-18

• New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff (new)

  • The Genesys Multicloud CX Tenant Service is part of the Genesys Multicloud CX private edition and is part of the high-level architecture that includes all of the Voice Microservices in the Genesys Multicloud CX.

• Update: VM view diff (minor)
• Update: VM view diff (minor)
• Update: UseCases/Current/GenesysCloud/CE37 view diff (updated)

  • Typos were fixed.

• Update: PEC-WFM/Current/Administrator/UserSec view diff (updated)

  • Typos were fixed.

• Update: PEC-REC/Current/Administrator/ScreenRecordingConfig view diff (updated)

  • Typos were fixed.

• Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices view diff (updated)

  • Typos were fixed.

• Update: GenesysEngageMulticloud/Current/GECUG/InboundServices view diff (updated)

  • Typos were fixed.

• Update: GAA/Current/WDEPlugin/PrerequisitesArticle view diff (minor)
• Update: GAA/Current/WDEPlugin/InstallWDEplugin view diff (minor)
• Update: GAA/Current/WDEPlugin/ConfigureGenAdmin view diff (minor)
• Update: UCS/Current/UCSPEGuide/Architecture view diff (minor)
• Update: PEC-ROU/HIW view diff (updated)

  • Typos were fixed.

• Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp view diff (updated)

  • Typos were fixed.

• Update: PEC-ROU/Current/GTR/GTROverview view diff (updated)

  • Typos were fixed.

• Update: PEC-ROU/Current/GTR/GTRIntegrate view diff (updated)

  • Typos were fixed.

• Update: PEC-REP/HIW view diff (updated)

  • Typos were fixed.

• Update: PEC-REP view diff (minor)
• Update: PEC-IWD/HIW view diff (updated)

  • Typos were fixed.

• Update: PEC-IWD/Current/Administrator/IWDSetup view diff (updated)

  • Typos were fixed.

• Update: PEC-IWD/Current/Administrator/IWDGTL view diff (updated)

  • Typos were fixed.

• Update: PEC-IWD/Current/Administrator/IWD view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/External URLs view diff (updated)

  • The attached data tab displays the content of an external website when an interaction is received with attached data from a third-party service such as Facebook, Twitter, LinkedIn, or Google+, or when an agent manually adds the attached data to the interaction.

• Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes view diff (updated)

  • Typos were fixed. Some content was deleted.

• Update: PrivateEdition/Current/PEGuide/ConfigVXLAN view diff (updated)

  • Genesys has removed the terms slave, master, whitelist, and blocklist from its documentation, following a number of complaints from users about the use of the terms in software developed by third-party developers.

• Update: PEC-WFM/Current/Supervisor/AdherenceMdl view diff (updated)

  • Typos were fixed.

2022-08-17

• New Page: VM/Current/VMPEGuide/Architecture1 view diff (new)

  • The high-level architecture for Voice Microservices in the Genesys Multicloud CX private edition is illustrated in the following diagram.br /> /br /> br /> br />

• Update: PEC-WFM/Current/Administrator/TimeOffBid view diff (updated)

  • The following changes have been made to the way time-off requests are handled in the bidding process for a contract between a public body and a private party.<n> If the supervisor sets the Wait-listed option to the preferred time-off item they created and if it is within the time-off bidding period, then the bidding process handles this request as if the agent is bidding.

• Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff (updated)

  • Typos were fixed.

• Update: PEC-DC/Current/DCPEGuide/DeployAIConnector view diff (updated)

  • Typos were fixed.

• Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff (updated)

  • Typos were fixed.

• Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff (updated)

  • Typos were fixed.

• Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff (updated)

  • Typos were fixed.

2022-08-16

• Update: DES/Current/Designer/Survey view diff (updated)

  • Typos were fixed.

• Update: DES/Current/Designer/ApplicationSettings view diff (updated)

  • The Customer Profile option in the Contact system variables allows you to query interaction history data for each customer who has interacted with the application.., and then use this data to provide a more personalised experience for them.

• Update: PEC-AS/Current/ManageCC/Bulk operations view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Agent options overview view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Case and toast data view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Multi-channel view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Voice options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Create agents view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Channels options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Global Login view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Contacts view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Desktop Views options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Salesforce options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Agent and contact center statistics view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Hierarchy view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Work with Global Favorites view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Interaction history advanced search view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/CC options overview view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Email options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Service Client options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Transactions view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Feedback view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/External URLs view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Chat options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/HIW view diff (updated)

  • The latest release of the Microsoft Dynamics Customer Engagement platform includes a number of improvements to the way agents can interact with their customers, including the ability toggling between chat and call centres, as well as the ability toggling between chat and non-chat centres.

• Update: PEC-AS/Current/ManageCC/Dispositions view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Voicemail view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Statistics options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Workitem options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Standard Response Library options view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Caller ID view diff (updated)

  • Typos were fixed.

• Update: PEC-AS view diff (minor)
• Update: PEC-GS/Current/Administrator/SPDeploy view diff (updated)

  • How can I deploy Genesys Softphone on multiple workstation locations using a desktop configuration management solution, such as Microsoft Windows Server 2008 R2 or Windows Server 2012 R2 Enterprise?, and how can I repackage Genesys Softphone setup into a Microsoft Software Installer (MSI)?

• Update: DES/Current/Designer/Variables view diff (updated)

  • The contact details of an interaction call are stored as a Typos object in the Genesys Multicloud CX solution (if the contact details are not available in the interaction call data) and Designer can obtain contact information from the interaction call data.

• Update: DES/Current/Designer/ApplicationSettings view diff (updated)

  • This guide will walk you through how to collect contact details and collect interaction history for digital interactions in your Salesforce.com application, and how to collect contact details and collect interaction history for voice calls in your Salesforce.com application.

• Update: GVP/Current/GVPPEGuide/Deploy view diff (updated)

  • Typos were fixed.

• Update: GVP/Current/GVPPEGuide/Deploy view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Blob Storage view diff (updated)

  • Typos were fixed.

• Update: PEC-AS/Current/ManageCC/Keys view diff (updated)

  • Typos were fixed.

2022-08-15

• Update: PEC-REP/Current/PulsePEGuide/Upgrade view diff (updated)

  • Updates to the Genesys Multicloud CX platform can be carried out using the Genesys Pulse command line tool, which can be found at: www.genesys.com/pulse Updates to the Genesys Multicloud CX platform can be carried out using the Genesys Pulse command line tool, which can be found at: www.genesys.com/pulse

• Update: PEC-REP/Current/GIMPEGuide/PlanningGSP view diff (updated)

  • How to create a storage bucket on Google's cloud storage service, Google Cloud Storage, on a Genesys Info Mart cluster., see the Google Cloud Storage documentation about creating bucket storage.

2022-08-12

• Update: PEC-REP/Current/GIMPEGuide/PlanningGCA view diff (updated)

  • Typos were fixed.

• Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP view diff (updated)

  • The following is a list of changes made to the Git repository in the past few weeks: The following is a list of changes made to the Git repository in the past few months: The following is a list of changes made to the Git repository in the past few years:

2022-08-11

• New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff (new)

  • Genesys Agent Assist is part of the Genesys Contact Center Suite and can be deployed as a stand-alone product or as part of the Genesys Contact Center Suite.., or as a part of the Genesys Contact Center Suite.

• Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts view diff (updated)

  • Typos were fixed. Some content was deleted.

2022-08-10

• Update: DES/Current/DESPEGuide/Architecture view diff (updated)

  • The following is a description of the features of Designer in the Genesys Multicloud CX private edition, as well as a list of the most common issues encountered with Designer in the Genesys Multicloud CX private edition.

• Update: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (minor)
• Update: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (updated)

  • Typos were fixed.

• New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff (new)

  • Digital Channels is an artificial intelligence (AI) platform that allows users to interact with each other via chat, email, social media, and other digital channels such as YouTube, Facebook, Twitter, and LinkedIn.

• New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector view diff (new)

  • In this section, you will find instructions on how to deploy Digital Channels into a private edition environment, as well as the steps to prepare your environment for the deployment, and how to create a secret for accessing the JFrog registry.

• New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff (new)

  • The following table lists all the parameters you need to specify in order to use the AI Connector in your Digital Channels deployment process: Override the security settings in the values.yaml file, so that no user or group IDs are specified.

• New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff (new)

  • Genesys Multicloud CX's artificial intelligence (AI) connector for private edition allows you to run Genesys Digital Channels Suite-level services on Genesys Multicloud CX's private edition platform.

• New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff (new)

  • Genesys has released an artificial intelligence (AI) connector for its Digital Channels Suite that allows third-party frameworks to stream audio and chat messages to Genesys agents and bots on the Genesys platform.

• New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (new)

  • This guide explains how to enable voice connectivity in a private edition deployment of the Genesys Voice Platform (GVP) and how to connect services running in the private edition deployment to those running outside the private edition deployment.

• New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff (new)

  • How to configure F5 SIP-ALG as the final step in integration with the private edition deployment on the VXLAN tunnel and the SBCs in the F5 clustered network.) Read the documentation below.

• New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff (new)

  • F5 BIG-IP is a Session Border Controller (SBC) that allows pods of SBCs to be integrated into a Red Hat AS3 Container Interface (CIS) cluster, allowing them to share an IP address between the pods.

• New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN view diff (new)

  • The latest release of the Genesys Multicloud CX features VXLAN tunnels, which is the first step in SBC integration with the Genesys Multicloud CX private edition on deployment. (tmos)# create net tunnels vxlan vxlan key 0 profile vxlan-mp local-address 10.10.2.37 on bigip-02, create a VXLAN tunnel and profile.

• New Page: PrivateEdition/Current/PEGuide/CISInstallation view diff (new)

  • How to install the F5 Container Ingress Services (CIS) on an/Kubernetes cluster, as part of SBC integration with the private edition deployment on the helm: How to install the F5 Container Ingress Services (CIS) on an/Kubernetes cluster, as part of SBC integration with the private edition deployment on the helm:

• Update: PEC-IWD/Current/Administrator/IWDSetup view diff (updated)

  • Typos were fixed.

• Update: ATC/RequiredPCDomains view diff (updated)

  • Typos were fixed.

2022-08-09

• Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy view diff (updated)

  • Genesys has released two new editions of its Multicloud CX platform, which are designed to meet the needs of a wide range of customers, from start-ups to large pharmaceutical companies., the first being the Multicloud CX Innovation Edition, and the second being the Multicloud CX Preview Edition.

• Update: BDS/Current/BDSPEGuide/Deploy view diff (updated)

  • How to set up a private edition service on Windows Server 2012 R2 using the following commands.<n> If you are using a single for all private edition services, replace the element commands on this page with the name of your single or project.

• Update: BDS/Current/BDSPEGuide/Configure view diff (updated)

  • The following values will give you an indication of how BDS behaves when running in a Docker container. - - - - - - - - - - - - - - - - - - - - -

• Update: GWS/Current/GWSPEGuide/Planning view diff (updated)

  • The following is a list of all the tools used to build and run Docker clusters on top of Genesys's Helm toolchain, as compiled by the team at the University of California, Berkeley.

• Update: PEC-WFM/Current/Agent/MngTOR view diff (updated)

  • Typos were fixed.

• Update: PEC-REC/Current/User/GetStarted view diff (updated)

  • Typos were fixed.

2022-08-08

• Update: PEC-AD/Current/Agent/ADMessaging view diff (updated)

  • How do I add blank lines to my Agent Chat message to make it look more like I'm talking to someone?<n> The Agent Chat message composition field can display up to four lines at a time.

• Update: PEC-AD/Current/Agent/ADChat view diff (updated)

  • Typos were fixed.

• Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz view diff (updated)

  • Typos were fixed.

• Update: PEC-DC/Current/DCPEGuide/ProvisionOverview view diff (updated)

  • Typos were fixed.

2022-08-05

• Update: PEC-AD/Current/Agent/ADChat view diff (updated)

  • How do I add blank lines to my Agent Chat message to make it look more like I'm writing a letter?<n> The Agent Chat message composition field can display up to four lines at a time.

2022-08-04

• Update: PEC-CAB/Current/CABPEGuide/Configure view diff (updated)

  • The following changes have been made to the Apache Struts bindings for Apache Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and Struts 2.2.2 and Struts

• New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff (new)

  • In this article, you'll learn how to build staffing data for multiple activities using the Build Staffing wizard in the Scenarios Staffing view in the Workforce Management application. Before you begin Before using the Build Staffing wizard to build a staffing forecast for multiple activities, use the Default forecasting objectives to set the default forecasting objectives for each activity type (Immediate, Deferred, Fixed-Staff).

• New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff (new)

  • In this article, you'll learn how to build staffing data for multiple activities based on the default forecasting objectives in the Workforce Management module.<n> Building the staffing data for multiple activities The Build Staffing wizard uses the default forecasting objectives that were defined for each of the following activity types (for activities under sites and multi-site activities): Immediate —Work activities that are handled by agents immediately, such as voice calls.

• Update: PEC-WFM/Current/Supervisor/StffgBldWzd view diff (updated)

  • The Build Staffing Wizard displays values for objectives that were used for the most recent staffing build or the default forecasting objective values (if these have been specified and there were no previous builds.) In the next step of the wizard, you can choose to update some or all of the default service level objectives for the current activity type.

• New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj view diff (new)

  • In this article, you'll learn how to configure default forecasting objectives to configure default target service levels or staffing requirements for different types of activities in the Workforce Management (WFM) system, and how to use the settings specified in the Service Level section of the Activities view.

• Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd view diff (updated)

  • This article describes how to update the default service level objectives values for certain parameter values in the Build Staffing dialog in Microsoft Dynamics 365.<n> Select the Save deferred time in default SL properties check box if you want to save the values you have specified as the default service level objective values for this setting Save default service level objectives

2022-08-03

• Update: PEC-REP/Current/RT/RTRImportExport view diff (updated)

  • How to export a package file and import it to another environment: How to export a package file and import it to another environment: How to export a package file and import it to another environment:

• Update: BDS/Current/BDSPEGuide/Provision view diff (updated)

  • source_extract - The last successful source extract date from all or specific data sources such as GIM database, GVP RS database, and so on, and supported data sources are: GIM, WFM, GVP, INVENT.

• Update: PEC-REC/Current/User/usernew view diff (updated)

  • SpeechMiner version 8.5.512 has been released, with a number of new features and bug fixes for email, private Facebook and Twitter interactions, and HTML support for digital media interactions, as well as browser support and more.

• Update: PEC-REC/Current/User/trendingtoolbar view diff (updated)

  • Typos were fixed.

• Update: PEC-REC/Current/User/createanewsearch view diff (updated)

  • Typos were fixed.

• Update: PEC-REC/Current/User/GetStarted view diff (updated)

  • The following is a list of the changes made to BBC Radio 4's Today programme in the past 24 hours, as part of a series of updates to the radio station's website and app.

2022-08-02

• Update: PEC-ROU/HIW view diff (updated)

  • Typos were fixed.

• Update: WID/Current/GCAPI/WebChatService view diff (updated)

  • Typos were fixed.

• Update: WID/Current/SDK/WebChatService-combined view diff (updated)

  • Typos were fixed.

• Update: WID/HIW view diff (updated)

  • Typos were fixed.

• Update: PrivateEdition/Current/PEGuide/Prerequisites view diff (updated)

  • Typos were fixed.

• New Page: GAMD/Current/Admin/Packages view diff (new)

  • The Gplus Adapter for Microsoft Dynamics is a plug-in for Microsoft Dynamics that allows users to connect to Gplus via the Microsoft Skype for Business chat tool, or via the Microsoft Skype for Business browser extension.

• Update: PEC-DC/Current/DCPEGuide/Architecture view diff (minor)
• Update: PEC-DC/Current/DCPEGuide/Architecture view diff (updated)

  • This article describes the architecture of Digital Channels and how it is used to deliver chat, social media, and SMS interactions to users.) Read the full article at: https://docs.genesys.com/Documentation/Digital- Channels-Architecture.

2022-08-01

• New Page: PEC-Admin/Current/Admin/PortalMetrics view diff (new)

  • In this article, we will learn about the metrics details of Genesys Portal, a static page that does not have a backend, and how to monitor them in Prometheus/Grafana Cloud, an internal Genesys tool.

• Update: PEC-DC/Current/DCPEGuide/ProvisionSMS view diff (updated)

  • This example shows how to set the PorticoProvider string to specify the service provider for which the service is provided by Nexus (see the documentation for more details on how to set PorticoProviders and NexusProviders).