Difference between revisions of "PEC-Hybrid/Current/Admin/About"
From Genesys Documentation
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# Open '''Organization Settings'''. | # Open '''Organization Settings'''. | ||
# In the '''Organization Details''' tab, open '''Advanced'''. | # In the '''Organization Details''' tab, open '''Advanced'''. | ||
| − | # Copy the Company Name, Short Name, and Organization ID — you will need these values to complete your account configuration in the '''PureEngage On Premises: Transaction object for hybrid integrations | + | # Copy the Company Name, Short Name, and Organization ID — you will need these values to complete your account configuration in the '''PureEngage On Premises: Transaction object for hybrid integrations''' section. For example:<br>[[File:Hybrid_Organization_Name_And_ID.png|500px]] |
| − | + | The following diagram provides an overview of how PureEngage utilizes PureCloud services such as Altocloud:<br>[[File:Hybrid_PureEngage_Premise_Integration_Phase_1.png|500px]] | |
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<p>Login to your [https://developer.mypurecloud.com/api/rest/index.html PureCloud Region], then follow these steps:</p> | <p>Login to your [https://developer.mypurecloud.com/api/rest/index.html PureCloud Region], then follow these steps:</p> | ||
<ol type="a"> | <ol type="a"> | ||
| − | <li>Create a Client Credential OAuth Client. It is required to create the PureCloud PureEngage Identity Provider (IDP). In your PureCloud Region, create a Client Credential Grant. Open '''Integrations''', select '''OAuth''', and enter '''PureEnagage Client Credentials''' as the App name in the '''Client Details''' tab. Select the '''Client Credentials''' grant type.<br> | + | <li>Create a Client Credential OAuth Client that is to based on the specific services you are using, such as the [https://all.docs.genesys.com/ATC/Current/PacingServiceDeployment/ProvisioningArticle Pacing Service]. It is required to create the PureCloud PureEngage Identity Provider (IDP). In your PureCloud Region, create a Client Credential Grant. Open '''Integrations''', select '''OAuth''', and enter '''PureEnagage Client Credentials''' as the App name in the '''Client Details''' tab. Select the '''Client Credentials''' grant type.<br> |
[[File:Hybrid_Client_Credential_OAuth_Grant.png|500px]]<br> | [[File:Hybrid_Client_Credential_OAuth_Grant.png|500px]]<br> | ||
In the '''Roles''' tab, assign the '''Admin''' role and set the division as '''Home'''.<br> | In the '''Roles''' tab, assign the '''Admin''' role and set the division as '''Home'''.<br> | ||
Revision as of 12:12, June 20, 2019
Contents
This article describes the essential provisioning steps to enable a hybrid integration between Genesys PureEngage On-Premises deployments and Genesys PureCloud services. This enables you to access many of the great Genesys PureCloud Services in your On-Premises deployments.