|
|
| Line 1: |
Line 1: |
| − | {{PEArchitecture
| + | #REDIRECT [[PEC-REP/Current/GIMPEGuide/ArchitectureMain]] |
| − | |DisplayName=Architecture
| |
| − | |Context=Learn about Genesys Info Mart architecture.
| |
| − | |IntroductionText=Genesys Info Mart is the historical reporting back-end service that performs extract, transform, and load (ETL) processing of data generated by contact center activity. Genesys Info Mart comprises the following services:
| |
| − | * GIM Config Adapter (GCA) — Reads configuration data from the contact center Configuration Database and stores the data into Kafka topics for consumption during transformation processing. There is a separate GCA service for each tenant.
| |
| − | * GIM Stream Processor (GSP) — Processes GCA-sourced configuration data and raw event data streamed to Kafka from upstream services handling interaction and agent activity on Voice and Digital channels. GSP transforms the data into data structures suitable for a data mart for contact center historical reporting.
| |
| − | * GIM — Pulls the transformed data from Kafka and loads the transformed data into the Info Mart database. The GIM service also performs other database-related tasks, such as a regular maintenance job and an export job to export Info Mart data. There is a separate GIM service and Info Mart database for each tenant.
| |
| − | | |
| − | All the Genesys Info Mart services are stateful. This has implications for high availability (HA) and disaster recovery (DR) (see {{Link-SomewhereInThisVersion|manual=GIMPEGuide|topic=HADR}}) as well as for upgrade methods, because you cannot deploy mirrored services in parallel.
| |
| − | | |
| − | The diagram below shows the architecture of the Genesys Info Mart services. For information about the overall architecture of Genesys Multicloud CX private edition, see the high-level {{SuiteLevelLink|architecture}} page.
| |
| − | | |
| − | '''<span style="color:blueviolet;">(Placeholder graphic)</span>'''
| |
| − | |Image=GIM-PE-architecture.png
| |
| − | |AltText=An architecture diagram shows how Genesys Info Mart is organized and how it relates to other services.
| |
| − | |Standalone=No
| |
| − | |ComingSoon=No
| |
| − | |PEPageType=e38fb4a6-02d6-48d0-a6f1-32635fb394bc
| |
| − | }}
| |
