Difference between revisions of "UseCases/Base"
From Genesys Documentation
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Revision as of 11:31, July 15, 2020
Genesys is extremely flexible, which can make it complex to deploy and configure. Genesys Base Cases automate that initial deployment, getting you up and running quickly, with minimal configuration. You can use these cases as-is or as a starting point for more complex deployments. See your Genesys representative for details.
Available use cases
Start Now, Add Later
DIY
Without customization, you can use Genesys Designer and Agent Setup to:
- Add routing options
- Provision additional agents
- Add skills
- Change parameters such as business hours
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