Difference between revisions of "Draft: PEC-Hybrid/Current/Admin/About"
From Genesys Documentation
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|anchor=SupportedServices | |anchor=SupportedServices | ||
|freetext=The following PureCloud services are supported and have supplementary documentation: | |freetext=The following PureCloud services are supported and have supplementary documentation: | ||
| − | + | * {{Link-AnywhereElse|product=ATC|display text=Genesys Altocloud}} | |
| + | ** {{Link-AnywhereElse|product=ATC|version=Current|manual=WDEPlugin|topic=About|display text=Altocloud for Workspace Desktop Edition}} | ||
| + | ** {{Link-AnywhereElse|product=ATC|version=Current|manual=PacingServiceDeployment|topic=About|display text=Agent Pacing Service}} | ||
|Status=No | |Status=No | ||
}} | }} | ||
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</ul> | </ul> | ||
</li> | </li> | ||
| − | <li>By default, Altocloud permissions are included in the Admin and AI Agent roles. As auto-provisioned users are created with the '''employee''' role, which does not include Altocloud permissions. You must grant the | + | <li>By default, Altocloud permissions are included in the Admin and AI Agent roles. As auto-provisioned users are created with the '''employee''' role, which does not include Altocloud permissions. You must grant the [https://help.mypurecloud.com/articles/altocloud-permissions-overview/ Altocloud permissions] to the employee role. You may grant Altocloud permissions to additional roles as needed.</li> |
<li>(Optional as needed) Create additional Admin accounts by [https://help.mypurecloud.com/articles/add-people-organization/ adding people to your organization] and [https://help.mypurecloud.com/articles/assign-roles-divisions-licenses-and-add-ons/ assigning them] to the Admin role.</li> | <li>(Optional as needed) Create additional Admin accounts by [https://help.mypurecloud.com/articles/add-people-organization/ adding people to your organization] and [https://help.mypurecloud.com/articles/assign-roles-divisions-licenses-and-add-ons/ assigning them] to the Admin role.</li> | ||
</ol> | </ol> | ||
Revision as of 17:57, June 4, 2019
This is a draft page; the published version of this page can be found at PEC-Hybrid/Current/Admin/About.
Contents
This article describes the essential provisioning steps to enable a hybrid integration between PureEngage On-Prem deployments and Genesys PureCloud services.