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m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX")
m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX")
 
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{{MintyDocsProduct
 
{{MintyDocsProduct
 
|displayname=Chat
 
|displayname=Chat
|definition=Genesys Engage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span> </span>
+
|definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span> </span>
 
|Platforms=GenesysEngageMulticloud
 
|Platforms=GenesysEngageMulticloud
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections

Latest revision as of 21:12, November 9, 2021

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