Difference between revisions of "Chat"

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=Chat
-|definition=PureEngage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span>	</span>
+|definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span>	</span>
-|Platforms=PureEngage
+|Platforms=GenesysEngageMulticloud
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Agent Features
 |Title=Agent
@@ Line 12: / Line 12: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Supervisor Features
 |Title=Supervisor
@@ Line 22: / Line 22: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Install and Config
 |Title=Administrator
@@ Line 34: / Line 34: @@
 |Columns=Yes
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
-|Type=Release Notes
-|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Release Notes]
-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Platform=PureEngage
 |Type=Developer Resources
+|Title=Developer
 |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets]
@@ Line 48: / Line 44: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
+|Type=Release Notes
+|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Release Notes]
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
 |Type=Additional Resources
 |Links=[https://docs.genesys.com/Documentation/Videos <span title="Search for Chat videos">Videos</span>]
-[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
+[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community]
 [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D <span title="Requires login. Open the Knowledge Base, then paste this link to view Chat-related articles">Chat-related Knowledge Base articles</span>]