Difference between revisions of "User: Bgrenon/3"

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<!-- finding all containers-->
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{| class="wikitable"
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<tabber>
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=1295</nowiki>'''
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Last 7 days=
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|'''SIP softphone'''
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{{#cargo_query:
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|'''22'''
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tables=ComponentRN,Component
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|'''gshultz'''
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|join on=ComponentRN.ComponentId HOLDS Component.Id
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|-
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|fields=ComponentRN.ComponentId
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=2027</nowiki>'''
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|group by=ComponentRN.ComponentId
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|Configure Genesys Cloud to manage a PureCloud Softphone (administrators)
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|format=template
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|22
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|template=GetMaxPrivateEditionReleaseDate
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|gshultz
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|named args=yes
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|-
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|order by=Component.Name
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=7871</nowiki>'''
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|intro=<table class="wikitable sortable"><tr><th>Service</th><th>Release</th><th>Released On</th><th>Helm</th><th>Containers</th></tr>
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|PureCloud Softphone requirements
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|outro=</table>
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|22
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|where=PrivateEditionReleaseDate IS NOT NULL AND ComponentRN._pageNamespace="0" AND DATEDIFF(PrivateEditionReleaseDate,NOW()) >= -7
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|gshultz
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}}
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|-
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|-|
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=7881</nowiki>'''
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Last 30 days=
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|Genesys Cloud system requirements
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{{#cargo_query:
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|52
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tables=ComponentRN,Component
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|pblynch
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|join on=ComponentRN.ComponentId HOLDS Component.Id
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|-
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|fields=ComponentRN.ComponentId
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=7885</nowiki>'''
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|group by=ComponentRN.ComponentId
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|About Collaborate
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|format=template
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|101
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|template=GetMaxPrivateEditionReleaseDate
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|Kevin Kuhns
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|named args=yes
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|-
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|order by=Component.Name
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8200</nowiki>'''
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|intro=<table class="wikitable sortable"><tr><th>Service</th><th>Release</th><th>Released On</th><th>Helm</th><th>Containers</th></tr>
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|About account settings
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|outro=</table>
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|103
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|where=PrivateEditionReleaseDate IS NOT NULL AND ComponentRN._pageNamespace="0" AND DATEDIFF(PrivateEditionReleaseDate,NOW()) >= -30
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|Devon Judge
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}}
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|-
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|-|
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8383</nowiki>'''
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Latest helm and containers=
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|DEPRECATED: Use the PureCloud Softphone dial pad
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{{#cargo_query:
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|22
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tables=ComponentRN,Component
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|gshultz
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|join on=ComponentRN.ComponentId HOLDS Component.Id
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|-
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|fields=ComponentRN.ComponentId
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8388</nowiki>'''
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|group by=ComponentRN.ComponentId
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|Use the PureCloud Softphone Provisioning Wizard
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|format=template
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|22
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|template=GetMaxPrivateEditionReleaseDate
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|gshultz
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|named args=yes
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|-
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|order by=Component.Name
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8390</nowiki>'''
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|intro=<table class="wikitable sortable"><tr><th>Service</th><th>Release</th><th>Released On</th><th>Helm</th><th>Containers</th></tr>
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|Start and display the PureCloud Softphone
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|outro=</table>
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|22
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|where=PrivateEditionReleaseDate IS NOT NULL AND ComponentRN._pageNamespace="0"
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|gshultz
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}}
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|-
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</tabber>
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8392</nowiki>'''
 
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|Set up the PureCloud Softphone headset
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8394</nowiki>'''
 
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|Check the PureCloud Softphone status
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8479</nowiki>'''
 
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|DEPRECATED: PureCloud Softphone procedures
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=8576</nowiki>'''
 
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|Genesys Cloud style guide and documentation writing guidelines
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=9918</nowiki>'''
 
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|Get started collaborating
 
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|102
 
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|Desiree Livermon
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=14852</nowiki>'''
 
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|Manage context-sensitive help redirects
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=15145</nowiki>'''
 
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|About Directory for CIC
 
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|52
 
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|pblynch
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=15169</nowiki>'''
 
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|Install the Directory for CIC Add-on (using a template)
 
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|52
 
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|pblynch
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=15226</nowiki>'''
 
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|Install the Bridge Server
 
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|52
 
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|pblynch
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=15280</nowiki>'''
 
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|About the CIC Status Connector
 
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|52
 
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|pblynch
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=28782</nowiki>'''
 
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|Start screen sharing
 
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|102
 
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|Desiree Livermon
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=30836</nowiki>'''
 
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|Customer network readiness
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=30973</nowiki>'''
 
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|Desktop app overview
 
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|102
 
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|Desiree Livermon
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=31884</nowiki>'''
 
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|Create groups (non-admins)
 
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|102
 
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|Desiree Livermon
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=31920</nowiki>'''
 
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|Get started with the Architect tutorial (31920)
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=39356</nowiki>'''
 
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|Install or upgrade the Genesys Cloud for Salesforce managed package
 
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|12
 
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|amiller
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=39396</nowiki>'''
 
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|Mobile apps for iOS and Android
 
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|103
 
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|Devon Judge
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=39417</nowiki>'''
 
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|About PureCloud Softphone
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=39662</nowiki>'''
 
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|Download the PureCloud Softphone
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=40498</nowiki>'''
 
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|Change PureCloud Softphone settings
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=40666</nowiki>'''
 
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|Make calls with PureCloud Softphone
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=41989</nowiki>'''
 
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|Quality management roles and permissions
 
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|102
 
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|Desiree Livermon
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=42316</nowiki>'''
 
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|Billing FAQs
 
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|101
 
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|Kevin Kuhns
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=43365</nowiki>'''
 
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|Configure the base line appearance settings for the PureCloud softphone
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=43371</nowiki>'''
 
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|Create a PureCloud softphone
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=43393</nowiki>'''
 
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|Create base settings for a PureCloud softphone
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=44995</nowiki>'''
 
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|About managed phone configuration
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=45459</nowiki>'''
 
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|Release notes for Genesys Cloud for Salesforce
 
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|12
 
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|amiller
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=46922</nowiki>'''
 
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|Enable DHCP and DNS on your server for phone provisioning
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=49607</nowiki>'''
 
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|About apps
 
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|102
 
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|Desiree Livermon
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=49760</nowiki>'''
 
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|Get started (agents)
 
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|102
 
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|Desiree Livermon
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=50078</nowiki>'''
 
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|About video chat
 
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|102
 
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|Desiree Livermon
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=51337</nowiki>'''
 
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|Set up a Salesforce webhook integration
 
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|52
 
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|pblynch
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=52174</nowiki>'''
 
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|Add data from CIC
 
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|52
 
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|pblynch
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=52574</nowiki>'''
 
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|Manage licenses
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=54121</nowiki>'''
 
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|Enable DHCP on the phone to discover the phone settings from the Edge
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=56214</nowiki>'''
 
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|Sharing company assets responsibly
 
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|10
 
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|jbeard
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=60252</nowiki>'''
 
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|About Genesys Cloud Voice
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=61765</nowiki>'''
 
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|Set up a Softphone in DCA
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=62921</nowiki>'''
 
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|Common transfer steps (blind in PCZD and Chrome) (62921)
 
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|12
 
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|amiller
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=63204</nowiki>'''
 
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|Deploy the desktop app (admin)
 
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|103
 
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|Devon Judge
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=65221</nowiki>'''
 
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|About Genesys Cloud for Salesforce
 
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|12
 
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|amiller
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=66092</nowiki>'''
 
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|Configure call center settings
 
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|12
 
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|amiller
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=67039</nowiki>'''
 
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|Troubleshoot video chat
 
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|102
 
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|Desiree Livermon
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=67721</nowiki>'''
 
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|DO NOT REMOVE THESE ARTICLES
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=69156</nowiki>'''
 
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|Customize interaction details
 
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|12
 
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|amiller
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=71576</nowiki>'''
 
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|Configure country codes
 
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|12
 
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|amiller
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=72172</nowiki>'''
 
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|Identify user training requirements
 
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|101
 
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|Kevin Kuhns
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=73235</nowiki>'''
 
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|Get started with Genesys Cloud contact center (73235)
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=73672</nowiki>'''
 
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|About architecture, technology, and continuous delivery
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=76142</nowiki>'''
 
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|March 23, 2016
 
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|68
 
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|mraimundo
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=76587</nowiki>'''
 
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|Managed phones: models and features matrix
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=77004</nowiki>'''
 
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|Shared Success model
 
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|101
 
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|Kevin Kuhns
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=77239</nowiki>'''
 
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|Events in Salesforce
 
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|12
 
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|amiller
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=80429</nowiki>'''
 
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|Products, roles, and permissions list
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=81131</nowiki>'''
 
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|Select and configure the Genesys Cloud WebRTC phone
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=81984</nowiki>'''
 
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|Self start: Genesys Cloud onboarding steps
 
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|103
 
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|Devon Judge
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=82429</nowiki>'''
 
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|Genesys Cloud for PureConnect
 
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|52
 
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|pblynch
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=82605</nowiki>'''
 
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|Set up your first call flow
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=83780</nowiki>'''
 
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|May 11, 2016
 
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|68
 
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|mraimundo
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=85846</nowiki>'''
 
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|May 25, 2016
 
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|68
 
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|mraimundo
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=87907</nowiki>'''
 
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|Genesys Cloud Communicate features
 
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|52
 
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|pblynch
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=89254</nowiki>'''
 
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|HIPAA compliance
 
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|52
 
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|pblynch
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=90161</nowiki>'''
 
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|Agentes y Usuarios — Tutoriales en vídeo en Español
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=91840</nowiki>'''
 
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|Supervisores - Tutoriales en vídeo en Español
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=91959</nowiki>'''
 
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|Gestión de Calidad — Tutoriales en vídeo en Español
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=92052</nowiki>'''
 
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|Genesys Cloud training in Japanese
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=93182</nowiki>'''
 
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|New users home
 
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|101
 
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|Kevin Kuhns
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=97055</nowiki>'''
 
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|CLOUDOE BCS BV
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=99216</nowiki>'''
 
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|Agentes
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=99262</nowiki>'''
 
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|Supervisores
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=102148</nowiki>'''
 
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|Import phones
 
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|22
 
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|gshultz
 
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|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=102995</nowiki>'''
 
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|Genesys Cloud Voice / BYOC Cloud compatible phones
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=103852</nowiki>'''
 
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|September 19, 2016
 
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|68
 
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|mraimundo
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=104471</nowiki>'''
 
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|DEPRECATED - Edge standard v1 documentation resources (104471)
 
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|10
 
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|jbeard
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=107058</nowiki>'''
 
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|Administración de Usuarios — Tutoriales en vídeo en Español
 
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|11
 
−
|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=107201</nowiki>'''
 
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|Contact Center — Tutoriales en vídeo en Español
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=107210</nowiki>'''
 
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|Genesys Cloud self support
 
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|101
 
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|Kevin Kuhns
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=110653</nowiki>'''
 
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|VR Tours
 
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|97
 
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|BJ Sumner
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=110774</nowiki>'''
 
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|DEPRECATED - Addendum for Genesys Cloud Voice service (United States)
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=110775</nowiki>'''
 
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|Common transfer steps (consult in PCZD and Chrome) (110775)
 
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|12
 
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|amiller
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=111091</nowiki>'''
 
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|Genesys Cloud Partner Form
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115315</nowiki>'''
 
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|Genesys Cloud Agent training in Japanese トレーニング
 
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|11
 
−
|Debbi Hodde
 
−
|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115322</nowiki>'''
 
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|スーパバイザーのためのGenesys Cloud トレーニング
 
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|11
 
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|Debbi Hodde
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115324</nowiki>'''
 
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|Genesys Cloud Architect トレーニングコース
 
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|11
 
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|Debbi Hodde
 
−
|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115327</nowiki>'''
 
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|Genesys Cloud Engage トレーニング
 
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|11
 
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|Debbi Hodde
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115352</nowiki>'''
 
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|Spanish Genesys Cloud courses
 
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|101
 
−
|Kevin Kuhns
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115365</nowiki>'''
 
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|Introducción a Genesyscloud para Agentes
 
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|101
 
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|Kevin Kuhns
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=115375</nowiki>'''
 
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|Introducción a Genesyscloud para Supervisores
 
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|101
 
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|Kevin Kuhns
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=117149</nowiki>'''
 
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|Genesys Cloud Success Services
 
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|101
 
−
|Kevin Kuhns
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=117793</nowiki>'''
 
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|DEPRECATED - PureCloud Softphone does not update successfully on Windows 7 or Windows 2008 R2 systems
 
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|22
 
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|gshultz
 
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|-
 
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|'''<nowiki>https://rcrebrand2.wpengine.com/?p=123456</nowiki>'''
 
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|Publish the staging environment
 
−
|11
 
−
|Debbi Hodde
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=123535</nowiki>'''
 
−
|Perform the midday backup
 
−
|11
 
−
|Debbi Hodde
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=124380</nowiki>'''
 
−
|Genesys Cloud Collaborate トレーニングコース
 
−
|11
 
−
|Debbi Hodde
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=128873</nowiki>'''
 
−
|AWS Direct Connect for Genesys Cloud overview
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=130735</nowiki>'''
 
−
|Pair the Edge using a USB flash drive
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=134057</nowiki>'''
 
−
|Use the SDK to route Salesforce emails
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=134265</nowiki>'''
 
−
|Genesys Cloud Communicate トレーニングコース
 
−
|11
 
−
|Debbi Hodde
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=137979</nowiki>'''
 
−
|DEPRECATED - Addendum for Genesys Cloud Voice service (Canada)
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=140454</nowiki>'''
 
−
|Get more help
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=141097</nowiki>'''
 
−
|DRAFT Managed phones: models and features matrix
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=143363</nowiki>'''
 
−
|What is a PureCloud Softphone?
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=143366</nowiki>'''
 
−
|What is a Genesys Cloud WebRTC phone?
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=143389</nowiki>'''
 
−
|About Genesys Cloud best practices, recommendations, and use cases
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=143742</nowiki>'''
 
−
|Terms and Conditions (Australia) - August 13, 2018
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=144305</nowiki>'''
 
−
|Download your usage reports
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=145364</nowiki>'''
 
−
|Version 1.0.0.6444 - October 11, 2017
 
−
|11
 
−
|Debbi Hodde
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=146885</nowiki>'''
 
−
|How do I find Genesys Cloud courses in Spanish?
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=146947</nowiki>'''
 
−
|Pair the Edge using a USB flash drive and an LCD
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=148050</nowiki>'''
 
−
|Search FAQs
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=148565</nowiki>'''
 
−
|Version 1.0.0.6578 - November 8, 2017
 
−
|11
 
−
|Debbi Hodde
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=151495</nowiki>'''
 
−
|How do I find courses in Portugese?
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=153290</nowiki>'''
 
−
|Tabs
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=157435</nowiki>'''
 
−
|Exhibit for Genesys Cloud Voice service (United Kingdom)
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=159279</nowiki>'''
 
−
|Get notified about future apps
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=161851</nowiki>'''
 
−
|DRAFT Blind transfer an interaction in Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=161930</nowiki>'''
 
−
|DRAFT Consult transfer a call in Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=161979</nowiki>'''
 
−
|Workspace transfers
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162004</nowiki>'''
 
−
|DRAFT Blind transfer an interaction in Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162237</nowiki>'''
 
−
|DRAFT Consult transfer a call in Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162265</nowiki>'''
 
−
|Use the wpDataTables plugin to create tables in WordPress
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162534</nowiki>'''
 
−
|DRAFT Blind transfer an interaction in Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162553</nowiki>'''
 
−
|DRAFT Consult transfer a call in Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162555</nowiki>'''
 
−
|DRAFT Make a call in Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162586</nowiki>'''
 
−
|DRAFT Blind transfer an interaction in Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162597</nowiki>'''
 
−
|DRAFT Consult transfer a call in Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162916</nowiki>'''
 
−
|DRAFT Workspace transfer in Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162921</nowiki>'''
 
−
|DRAFT Make a call in Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=162985</nowiki>'''
 
−
|DRAFT Make a call in Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=163096</nowiki>'''
 
−
|DRAFT Configure Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=163127</nowiki>'''
 
−
|DRAFT Install Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=163137</nowiki>'''
 
−
|DRAFT Blind transfer an interaction in Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=163140</nowiki>'''
 
−
|DRAFT Consult transfer a call in Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=165836</nowiki>'''
 
−
|Where do I find Genesys Cloud training?
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=165880</nowiki>'''
 
−
|Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=166977</nowiki>'''
 
−
|About the Genesys Cloud browser extensions
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=166994</nowiki>'''
 
−
|Administrator requirements for the Genesys Cloud embedded clients
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167007</nowiki>'''
 
−
|Install the Genesys Cloud browser extensions
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167021</nowiki>'''
 
−
|Configure the Genesys Cloud browser extensions
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167133</nowiki>'''
 
−
|Blind transfer an interaction
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167135</nowiki>'''
 
−
|Consult transfer a call
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167188</nowiki>'''
 
−
|Make a call in the client
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=167270</nowiki>'''
 
−
|Genesys Cloud browser extensions content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=168491</nowiki>'''
 
−
|Install Skype for Business integration from Genesys AppFoundry
 
−
|11
 
−
|Debbi Hodde
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=170099</nowiki>'''
 
−
|Screen pop in the Genesys Cloud browser extensions
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=171558</nowiki>'''
 
−
|Screen pops are not working
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=171639</nowiki>'''
 
−
|About Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=171915</nowiki>'''
 
−
|Requirements for WebRTC phones
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=172287</nowiki>'''
 
−
|Genesys Cloud for Zendesk content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=172379</nowiki>'''
 
−
|Install Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=177939</nowiki>'''
 
−
|Example call flow for the data actions integration
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=179379</nowiki>'''
 
−
|Customer Readiness Checklist
 
−
|10
 
−
|jbeard
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=179395</nowiki>'''
 
−
|Genesys Cloud onboarding checklist
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=180533</nowiki>'''
 
−
|Getting ready for a cloud contact center
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=183687</nowiki>'''
 
−
|Your Genesys Cloud invoice explained
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=186062</nowiki>'''
 
−
|Manage Genesys Cloud embedding
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=186134</nowiki>'''
 
−
|Configure Genesys Cloud to authenticate with SSO only
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=187433</nowiki>'''
 
−
|About Genesys Cloud troubleshooting
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=188161</nowiki>'''
 
−
|Deprecation: Genesys Cloud Bridge integrations
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=188379</nowiki>'''
 
−
|Does Genesys Cloud support Virtual Desktop Infrastructure (VDI) configurations?
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=192157</nowiki>'''
 
−
|Verint WFM integrations deprecation
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=192928</nowiki>'''
 
−
|Deprecation: Social channel management
 
−
|85
 
−
|Ed Crabtree
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=194594</nowiki>'''
 
−
|Configure Genesys Cloud campaign settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=195448</nowiki>'''
 
−
|MOCKUP - Genesys Cloud system requirements
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=196909</nowiki>'''
 
−
|About Genesys Cloud Embeddable Framework
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=196983</nowiki>'''
 
−
|Genesys Cloud Embeddable Framework content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=196989</nowiki>'''
 
−
|Release notes for Genesys Cloud Embeddable Framework
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=198688</nowiki>'''
 
−
|Configure the Zendesk app
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=198691</nowiki>'''
 
−
|Configure interaction logging
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=198694</nowiki>'''
 
−
|Configure outbound interactions
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=198698</nowiki>'''
 
−
|Configure search in Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=200175</nowiki>'''
 
−
|Create a PureCloud softphone - REVISION
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=202372</nowiki>'''
 
−
|July 31, 2019
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=203157</nowiki>'''
 
−
|Genesys Cloud FAQs
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=206647</nowiki>'''
 
−
|Why does Genesys Cloud require port 80 to be open?
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=206870</nowiki>'''
 
−
|Can we evaluate the product for free before using it?
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=206901</nowiki>'''
 
−
|Are some features unavailable in the mobile app that are available for other apps?
 
−
|85
 
−
|Ed Crabtree
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=207011</nowiki>'''
 
−
|I'm not the billing contact for our company. Can I have billing statements automatically sent to someone else?
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=207149</nowiki>'''
 
−
|Are some features unavailable in the mobile app that are available in other apps?
 
−
|85
 
−
|Ed Crabtree
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=209402</nowiki>'''
 
−
|Work with a voice transcript
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=209780</nowiki>'''
 
−
|Deprecation: Long polling for Genesys Cloud clients and network configurations
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=212092</nowiki>'''
 
−
|When updating PureCloud Softphone on a Windows 7 system or Windows 2008 R2 system, why do I receive an error?
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=212117</nowiki>'''
 
−
|Add a generic single sign-on provider
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=214360</nowiki>'''
 
−
|Feature releases and communication
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=214571</nowiki>'''
 
−
|Configure voice transcription
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=215260</nowiki>'''
 
−
|TEST: Genesys Cloud Voice / BYOC Cloud compatible phones
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=215520</nowiki>'''
 
−
|DRAFT Release notes for Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=215899</nowiki>'''
 
−
|Add a generic single sign-on provider
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=216385</nowiki>'''
 
−
|Work with sentiment analysis
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=216465</nowiki>'''
 
−
|About Legacy SIP Softphone
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=216954</nowiki>'''
 
−
|Install Zoom Meetings integration from Genesys AppFoundry
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217262</nowiki>'''
 
−
|Genesys Cloud for PureConnect
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217284</nowiki>'''
 
−
|Genesys Cloud for PureConnect
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217285</nowiki>'''
 
−
|Genesys Cloud for PureConnect
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217286</nowiki>'''
 
−
|Genesys Cloud for PureConnect
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217328</nowiki>'''
 
−
|Free trial form
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217368</nowiki>'''
 
−
|Make a call in the client
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217393</nowiki>'''
 
−
|Are some features unavailable in the mobile app that are available in other apps?
 
−
|85
 
−
|Ed Crabtree
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217469</nowiki>'''
 
−
|Install the Bridge Server
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217470</nowiki>'''
 
−
|Install the Bridge Server
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217472</nowiki>'''
 
−
|Deprecation: Genesys Cloud Bridge integrations
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217473</nowiki>'''
 
−
|Deprecation: Genesys Cloud Bridge integrations
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217503</nowiki>'''
 
−
|Requirements for WebRTC phones
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217504</nowiki>'''
 
−
|Requirements for WebRTC phones
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217505</nowiki>'''
 
−
|Requirements for WebRTC phones
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217658</nowiki>'''
 
−
|Genesys Cloud FAQs
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217808</nowiki>'''
 
−
|Screen pops are not working
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217811</nowiki>'''
 
−
|Genesys Cloud for Zendesk content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=217860</nowiki>'''
 
−
|Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218181</nowiki>'''
 
−
|Configure the Genesys Cloud browser extensions
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218182</nowiki>'''
 
−
|Configure the Zendesk app
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218184</nowiki>'''
 
−
|Install Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218255</nowiki>'''
 
−
|Work with sentiment analysis
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218426</nowiki>'''
 
−
|Install the Bridge Server
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218428</nowiki>'''
 
−
|Deprecation: Genesys Cloud Bridge integrations
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218561</nowiki>'''
 
−
|Self start: Genesys Cloud onboarding steps
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218562</nowiki>'''
 
−
|Self start: Genesys Cloud onboarding steps
 
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|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218725</nowiki>'''
 
−
|Work with sentiment analysis
 
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|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218773</nowiki>'''
 
−
|Identify user training requirements
 
−
|101
 
−
|Kevin Kuhns
 
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|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218837</nowiki>'''
 
−
|Get more help
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218909</nowiki>'''
 
−
|Work with sentiment analysis
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218944</nowiki>'''
 
−
|Add a generic single sign-on provider
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218966</nowiki>'''
 
−
|Genesys Cloud Success Services
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218968</nowiki>'''
 
−
|New users home
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218969</nowiki>'''
 
−
|Spanish Genesys Cloud courses
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218970</nowiki>'''
 
−
|Shared Success model
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=218999</nowiki>'''
 
−
|Genesys Cloud self support
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219000</nowiki>'''
 
−
|Genesys Cloud self support
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219006</nowiki>'''
 
−
|Work with a voice transcript
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219065</nowiki>'''
 
−
|HIPAA compliance
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219068</nowiki>'''
 
−
|HIPAA compliance
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219116</nowiki>'''
 
−
|DRAFT About Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219117</nowiki>'''
 
−
|DRAFT About Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219118</nowiki>'''
 
−
|DRAFT About Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219119</nowiki>'''
 
−
|DRAFT Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219120</nowiki>'''
 
−
|DRAFT Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219122</nowiki>'''
 
−
|Add a generic single sign-on provider
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219130</nowiki>'''
 
−
|Add PureConnect as a single sign-on provider
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219137</nowiki>'''
 
−
|DRAFT Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219138</nowiki>'''
 
−
|DRAFT Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219140</nowiki>'''
 
−
|Free trial form
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219141</nowiki>'''
 
−
|Free trial form
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219151</nowiki>'''
 
−
|DRAFT Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219153</nowiki>'''
 
−
|DRAFT Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219224</nowiki>'''
 
−
|Free trial form
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219268</nowiki>'''
 
−
|About managed phone configuration
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219289</nowiki>'''
 
−
|TEST
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219314</nowiki>'''
 
−
|TEST
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219323</nowiki>'''
 
−
|TEST
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219326</nowiki>'''
 
−
|TEST
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219333</nowiki>'''
 
−
|Administrator requirements for the Genesys Cloud embedded clients
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219458</nowiki>'''
 
−
|HIPAA compliance
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219511</nowiki>'''
 
−
|Products, roles, and permissions list
 
−
|33
 
−
|asmith
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219512</nowiki>'''
 
−
|Products, roles, and permissions list
 
−
|33
 
−
|asmith
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219513</nowiki>'''
 
−
|Products, roles, and permissions list
 
−
|33
 
−
|asmith
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219572</nowiki>'''
 
−
|Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219579</nowiki>'''
 
−
|About Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219580</nowiki>'''
 
−
|Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219591</nowiki>'''
 
−
|Release notes for Genesys Cloud Embeddable Framework
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219653</nowiki>'''
 
−
|DRAFT Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219655</nowiki>'''
 
−
|DRAFT Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219667</nowiki>'''
 
−
|DRAFT Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219701</nowiki>'''
 
−
|How do I find Genesys Cloud courses in Spanish?
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219702</nowiki>'''
 
−
|How do I find courses in Portugese?
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219703</nowiki>'''
 
−
|Where do I find Genesys Cloud training?
 
−
|101
 
−
|Kevin Kuhns
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219825</nowiki>'''
 
−
|DRAFT Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219835</nowiki>'''
 
−
|DRAFT Events in Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219891</nowiki>'''
 
−
|Deprecation: Long polling for Genesys Cloud clients and network configurations
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219933</nowiki>'''
 
−
|DRAFT Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219950</nowiki>'''
 
−
|Deprecation: Long polling for Genesys Cloud clients and network configurations
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=219956</nowiki>'''
 
−
|Deprecation: Long polling for Genesys Cloud clients and network configurations
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220035</nowiki>'''
 
−
|DRAFT Events in Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220049</nowiki>'''
 
−
|DRAFT Events in Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220050</nowiki>'''
 
−
|DRAFT Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220061</nowiki>'''
 
−
|DRAFT Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220073</nowiki>'''
 
−
|DRAFT Customize interaction details
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220074</nowiki>'''
 
−
|DRAFT Customize interaction details
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220090</nowiki>'''
 
−
|DRAFT Events in Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220091</nowiki>'''
 
−
|DRAFT Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220094</nowiki>'''
 
−
|Events in Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220095</nowiki>'''
 
−
|Events in Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220096</nowiki>'''
 
−
|Events in Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220097</nowiki>'''
 
−
|Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220188</nowiki>'''
 
−
|Managed phones: models and features matrix
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220189</nowiki>'''
 
−
|Genesys Cloud Voice / BYOC Cloud compatible phones
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220204</nowiki>'''
 
−
|Release notes for Genesys Cloud Embeddable Framework
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220205</nowiki>'''
 
−
|Release notes for Genesys Cloud Embeddable Framework
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220209</nowiki>'''
 
−
|Release notes for Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220210</nowiki>'''
 
−
|Release notes for Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220234</nowiki>'''
 
−
|Create a PureCloud softphone
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220235</nowiki>'''
 
−
|Create base settings for a PureCloud softphone
 
−
|22
 
−
|gshultz
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220238</nowiki>'''
 
−
|Configure call center settings
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220271</nowiki>'''
 
−
|Genesys Cloud system requirements
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220272</nowiki>'''
 
−
|Genesys Cloud system requirements
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220273</nowiki>'''
 
−
|Genesys Cloud system requirements
 
−
|52
 
−
|pblynch
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220316</nowiki>'''
 
−
|Install Zoom Meetings integration from Genesys AppFoundry
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220334</nowiki>'''
 
−
|Genesys Cloud for Salesforce content list
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220341</nowiki>'''
 
−
|Release notes for Genesys Cloud for Salesforce
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220352</nowiki>'''
 
−
|Install Zoom Meetings integration from Genesys AppFoundry
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220353</nowiki>'''
 
−
|Install Zoom Meetings integration from Genesys AppFoundry
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220416</nowiki>'''
 
−
|Configure voice transcription
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220417</nowiki>'''
 
−
|Configure voice transcription
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220473</nowiki>'''
 
−
|Work with a voice transcript
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220475</nowiki>'''
 
−
|Work with a voice transcript
 
−
|104
 
−
|Merav Levy
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220513</nowiki>'''
 
−
|Configure Genesys Cloud to authenticate with SSO only
 
−
|103
 
−
|Devon Judge
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220532</nowiki>'''
 
−
|Install Genesys Cloud for Zendesk
 
−
|12
 
−
|amiller
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220558</nowiki>'''
 
−
|About Genesys Cloud for Zendesk
 
−
|106
 
−
|Barry Grenon
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220565</nowiki>'''
 
−
|Use the PureCloud Softphone Provisioning Wizard
 
−
|107
 
−
|Nivetha Shreeram
 
−
|-
 
−
|'''<nowiki>https://rcrebrand2.wpengine.com/?p=220566</nowiki>'''
 
−
|Manage context-sensitive help redirects
 
−
|107
 
−
|Nivetha Shreeram
 
−
|}
 

Latest revision as of 16:06, April 12, 2022

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Query: SELECT `cargo__ComponentRN`.`ComponentId` AS `ComponentId` FROM `cargo__ComponentRN` LEFT OUTER JOIN `cargo__Component` ON ((`cargo__ComponentRN`.`ComponentId` HOLDS `cargo__Component`.`Id`)) WHERE PrivateEditionReleaseDate IS NOT NULL AND `cargo__ComponentRN`.`_pageNamespace`="0" AND DATEDIFF(PrivateEditionReleaseDate,NOW()) >= -7 GROUP BY `cargo__ComponentRN`.`ComponentId` ORDER BY `cargo__Component`.`Name` LIMIT 100 Function: CargoSQLQuery::run Error: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'HOLDS `cargo__Component`.`Id`)) WHERE PrivateEditionReleaseDate IS NOT NULL AN' at line 1 (127.0.0.1)

A database query error has occurred. Did you forget to run your application's database schema updater after upgrading?

Query: SELECT `cargo__ComponentRN`.`ComponentId` AS `ComponentId` FROM `cargo__ComponentRN` LEFT OUTER JOIN `cargo__Component` ON ((`cargo__ComponentRN`.`ComponentId` HOLDS `cargo__Component`.`Id`)) WHERE PrivateEditionReleaseDate IS NOT NULL AND `cargo__ComponentRN`.`_pageNamespace`="0" AND DATEDIFF(PrivateEditionReleaseDate,NOW()) >= -30 GROUP BY `cargo__ComponentRN`.`ComponentId` ORDER BY `cargo__Component`.`Name` LIMIT 100 Function: CargoSQLQuery::run Error: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'HOLDS `cargo__Component`.`Id`)) WHERE PrivateEditionReleaseDate IS NOT NULL AN' at line 1 (127.0.0.1)

A database query error has occurred. Did you forget to run your application's database schema updater after upgrading?

Query: SELECT `cargo__ComponentRN`.`ComponentId` AS `ComponentId` FROM `cargo__ComponentRN` LEFT OUTER JOIN `cargo__Component` ON ((`cargo__ComponentRN`.`ComponentId` HOLDS `cargo__Component`.`Id`)) WHERE PrivateEditionReleaseDate IS NOT NULL AND `cargo__ComponentRN`.`_pageNamespace`="0" GROUP BY `cargo__ComponentRN`.`ComponentId` ORDER BY `cargo__Component`.`Name` LIMIT 100 Function: CargoSQLQuery::run Error: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'HOLDS `cargo__Component`.`Id`)) WHERE PrivateEditionReleaseDate IS NOT NULL AN' at line 1 (127.0.0.1)

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