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| − | {{Article
| + | #REDIRECT [[Draft:ATC/Current/AgentGuide/GenesysEngage]] |
| − | |Standalone=No
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| − | |DisplayName=An agent's experience in PureEngage
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| − | |Platform=PureEngage
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| − | |TocName=PureEngage
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| − | |ComingSoon=No
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| − | |Context={{MINTYDOCSPRODUCT}} presents customer journey information to agents.
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| − | |Section={{Section
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| − | |sectionHeading=Customer journey information in PureEngage
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| − | |Type=Structured
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| − | |alignment=Vertical
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| − | |gif=No
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| − | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you see a new tab in your PureEngage Workspace when you receive the interaction.
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| − | |fullwidth=No
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| − | |Status=No
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| − | }}{{Section
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| − | |sectionHeading=Agent Desktop
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| − | |Type=Structured
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| − | |alignment=Vertical
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| − | |gif=No
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| − | |structuredtext=In Agent Desktop (Workspace Web Edition), customer journey information appears on the '''Journey''' tab.
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| − | |fullwidth=No
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| − | |Status=No
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| − | }}{{Section
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| − | |sectionHeading=Workspace Desktop Edition
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| − | |Type=Structured
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| − | |alignment=Vertical
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| − | |gif=No
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| − | |structuredtext=In Workspace Desktop Edition, customer journey information appears on the '''Altocloud''' tab.
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| − | |fullwidth=No
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| − | |Status=No
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| − | }}{{Section
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| − | |sectionHeading=See detailed journey information
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| − | |Type=Structured
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| − | |anchor=BlendedTabImage.png
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| − | |alignment=Vertical
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| − | |gif=No
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| − | |structuredtext=On the tab, you can access the following information, which is updated as you interact with the visitor:
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| − | * {{#mintydocs_link:topic=Customer journey}}
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| − | * {{#mintydocs_link:topic=Matched segments}}
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| − | * {{#mintydocs_link:topic=Outcome scores}}
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| − | * {{#mintydocs_link:topic=Additional information}}
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| − | |fullwidth=No
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| − | |Status=No
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| − | }}{{Section
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| − | |sectionHeading=Hide and show information
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| − | |Type=Structured
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| − | |alignment=Horizontal
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| − | |image=HideShow.png
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| − | |gif=No
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| − | |structuredtext=To streamline your view of customer information, click '''Hide'''. Click '''Show''' to see the information again.
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| − | |fullwidth=No
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| − | |Status=No
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| − | }}{{Section
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| − | |sectionHeading=For more information
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| − | |Type=Structured
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| − | |alignment=Vertical
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| − | |gif=No
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| − | |structuredtext=* PureEngage Cloud: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADAltocloud PureEngage Cloud Agent's Guide]
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| − | * PureEngage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Altocloud Chat Interaction]
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| − | |fullwidth=No
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| − | |Status=No
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| − | }}
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| − | }}
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