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| | + | #REDIRECT [[https://google.com]] |
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| − | === 2022-08-23 === | + | === 2022-09-13 === |
| − | * Update: PEC-IWD/Current/Administrator/IWDMailboxes [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDMailboxes&type=revision&diff=126990&oldid=108167 view diff] (updated) | + | * Update: DES/Current/Designer/DesBusinessHours [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/DesBusinessHours&type=revision&diff=128307&oldid=86775 view diff] (updated) |
| − | **: Readability of the High Priority/Importance email mark depends on the email client in use. For email sent via Google to Microsoft mailboxes, this mark CANNOT be read by Email for Multicloud CX. If an unrecoverable email error is found, the system keeps the email unread and processes it during the next cycle. | + | **: If the current day is a Special Day and there are multiple matching exceptions defined for it, Designer uses only the first exception that matches the specified conditions and ignores any others. |
| | + | * Update: VM/Current/VMPEGuide/Planning [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Planning&type=revision&diff=128278&oldid=128002 view diff] (updated) |
| | + | **: Network bandwidth must be sufficient to handle the volume of data to be transferred into and out of Kafka and Redis. Subnet sizing to accommodate N+1 Tenant pods. |
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| − | * Update: PEC-IWD/Current/Administrator/IWDEndpoints [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDEndpoints&type=revision&diff=126989&oldid=84848 view diff] (updated) | + | * New Page: Mixed [https://all.docs.genesys.com/index.php?title=Mixed view diff] (new) |
| − | **: Typos were fixed. | + | **: Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX Mixed Mode. Find general information covering what you need to know about setting up the mode in your environment. |
| − | * Update: PEC-GPA/Current/Administrator/GplusTroubleshoot90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusTroubleshoot90&type=revision&diff=126988&oldid=116710 view diff] (updated)
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| − | **: For troubleshooting purposes, Gplus Adapter can display the same notifications in Agent Workspace when events are successful or unsuccessful. The KVP information line provides information about whether Gplus adapter found key names in the interaction userData that matched id, cti or a KVP specified.
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| − | * Update: PEC-GPA/Current/Administrator/GplusScreenPop90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusScreenPop90&type=revision&diff=126987&oldid=125556 view diff] (updated) | + | * Update: PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects&type=revision&diff=128248&oldid=123353 view diff] (updated) |
| − | **: Some content was deleted. For information about troubleshooting Gplus Adapter for Salesforce, refer to Troubleshooting GPlus Adapter Integration with Salesforce. Some content of this article has been deleted. | + | **: Learn how to use the Projects Reference Guide. Use this guide to help you with your next project. |
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| − | * Update: PEC-REP/Current/RT/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/GetStarted&type=revision&diff=126979&oldid=122095 view diff] (updated) | + | * Update: ATC/Current/AdminGuide/Trigger [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Trigger&type=revision&diff=128229&oldid=120470 view diff] (updated) |
| − | **: Typos were fixed. | + | **: There is an update about actionmapEstimate: View |
| − | * Update: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain&type=revision&diff=126974&oldid=126877 view diff] (minor)
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| − | === 2022-08-22 ===
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/EE30 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE30&type=revision&diff=126928&oldid=79002 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE34&type=revision&diff=126927&oldid=124203 view diff] (updated)
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| − | **: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls. Outbound Campaigns and Genesys Typos were fixed. Some content was deleted.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE22&type=revision&diff=126926&oldid=108017 view diff] (updated)
| + | === 2022-09-09 === |
| − | **: Typos were fixed.
| + | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=128082&oldid=126772 view diff] (updated) |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE20 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE20&type=revision&diff=126925&oldid=78744 view diff] (updated)
| + | **: Steps 1-8 are to register an Azure public client application for the mailbox(es) that will be accessed by Genesys. A single Azure application can support all mailboxes for the same company. |
| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE19 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE19&type=revision&diff=126921&oldid=109823 view diff] (updated) | |
| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE18 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE18&type=revision&diff=126909&oldid=78987 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE16 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE16&type=revision&diff=126907&oldid=109272 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE07 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE07&type=revision&diff=126904&oldid=109813 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE02 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE02&type=revision&diff=126903&oldid=78082 view diff] (updated)
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| − | **: Typos were fixed. | |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE01&type=revision&diff=126902&oldid=109972 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/BO11 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO11&type=revision&diff=126901&oldid=110168 view diff] (updated)
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| − | **: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls. Outbound Campaigns and Genesys Typos were fixed in the Workspace.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/BO06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO06&type=revision&diff=126898&oldid=110039 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/BO04 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO04&type=revision&diff=126896&oldid=109499 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-OU/Current/CXContact/EmailCampaign [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/EmailCampaign&type=revision&diff=126891&oldid=115625 view diff] (updated)
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| − | **: Typos were fixed.
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| − | === 2022-08-18 === | + | === 2022-09-08 === |
| − | * New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff] (new) | + | * Update: VM/Current/VMPEGuide/UpgradeVoicemail [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/UpgradeVoicemail&type=revision&diff=128004&oldid=96493 view diff] (updated) |
| − | **: The high-level architecture of Genesys Multicloud CX private edition is shown in the Connections diagram. The numbers on the connection lines refer to the connection numbers in the table that follows the diagram. | + | **: Some parameters in the canary_override_values.yaml file must be overridden. This file is passed to the Helm chart during the deployment of a canary instance. The procedure to rollback voicemail is similar to voice microservices rollback. |
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| − | * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126850&oldid=126846 view diff] (minor)
| + | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=127992&oldid=126608 view diff] (updated) |
| − | * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126846&oldid=115382 view diff] (minor)
| + | **: This guide explains how to use the configuration options listed in this article. Refer to the following articles to learn about what these options do and how they work together. |
| − | * Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=126836&oldid=124304 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-WFM/Current/Administrator/UserSec [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/UserSec&type=revision&diff=126835&oldid=111282 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REC/Current/Administrator/ScreenRecordingConfig [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/ScreenRecordingConfig&type=revision&diff=126834&oldid=117751 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices&type=revision&diff=126833&oldid=107894 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: GenesysEngageMulticloud/Current/GECUG/InboundServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/InboundServices&type=revision&diff=126832&oldid=110801 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: GAA/Current/WDEPlugin/PrerequisitesArticle [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/PrerequisitesArticle&type=revision&diff=126831&oldid=58260 view diff] (minor)
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| − | * Update: GAA/Current/WDEPlugin/InstallWDEplugin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/InstallWDEplugin&type=revision&diff=126830&oldid=58178 view diff] (minor)
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| − | * Update: GAA/Current/WDEPlugin/ConfigureGenAdmin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/ConfigureGenAdmin&type=revision&diff=126829&oldid=110369 view diff] (minor)
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| − | * Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=126788&oldid=123960 view diff] (minor)
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| − | * Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=126785&oldid=125917 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRSampleDesignerApp&type=revision&diff=126784&oldid=58734 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-ROU/Current/GTR/GTROverview [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTROverview&type=revision&diff=126783&oldid=58315 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-ROU/Current/GTR/GTRIntegrate [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRIntegrate&type=revision&diff=126782&oldid=44914 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REP/HIW [https://all.docs.genesys.com/index.php?title=PEC-REP/HIW&type=revision&diff=126781&oldid=79209 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REP [https://all.docs.genesys.com/index.php?title=PEC-REP&type=revision&diff=126779&oldid=119624 view diff] (minor)
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| − | * Update: PEC-IWD/HIW [https://all.docs.genesys.com/index.php?title=PEC-IWD/HIW&type=revision&diff=126778&oldid=89898 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126777&oldid=126337 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-IWD/Current/Administrator/IWDGTL [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDGTL&type=revision&diff=126776&oldid=119311 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-IWD/Current/Administrator/IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWD&type=revision&diff=126775&oldid=84855 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126773&oldid=126580 view diff] (updated) | |
| − | **: The external website URL can be defined using the $AttachedData.Y$ parameter to have flexible text in the URL where Y represents an attached data name. If an agent manually adds the attached data to the interaction, the external website tab is displayed. | |
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| − | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126772&oldid=126557 view diff] (updated)
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| − | **: Typos were fixed. Some content was deleted.
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| − | * Update: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN&type=revision&diff=126755&oldid=126364 view diff] (updated)
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| − | **: Some content was deleted. Genesys is removing non-inclusive terms in its software and documentation. For third-party products that include such terms, the company uses the following replacements as replacements.
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| − | * Update: PEC-WFM/Current/Supervisor/AdherenceMdl [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/AdherenceMdl&type=revision&diff=126749&oldid=69694 view diff] (updated) | + | === 2022-09-07 === |
| − | **: Typos were fixed. | + | * Update: ATC/Current/AdminGuide/About action maps [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_action_maps&type=revision&diff=127889&oldid=115868 view diff] (updated) |
| | + | **: Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set. |
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| − | === 2022-08-17 ===
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| − | * New Page: VM/Current/VMPEGuide/Architecture1 [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Architecture1 view diff] (new)
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| − | **: The high-level architecture of Genesys Multicloud CX private edition is shown in the Connections diagram. The numbers on the connection lines refer to the connection numbers in the table that follows the diagram.
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| − | * Update: PEC-WFM/Current/Administrator/TimeOffBid [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/TimeOffBid&type=revision&diff=126704&oldid=58422 view diff] (updated) | + | === 2022-09-05 === |
| − | **: If the supervisor sets the Wait-listed option to the preferred time-off item they created and if it is within the bidding period, the bidding process handles this request as if the agent is bidding. If this time-Off item is not within the time-of-bidding period, it will not be saved. | + | * New Page: System/security use cases [https://all.docs.genesys.com/index.php?title=System/security_use_cases view diff] (new) |
| | + | **: The following table provides information on security use cases in Genesys Multicloud CX. The information includes how roles and permissions are managed. |
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| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector&type=revision&diff=126691&oldid=126372 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector&type=revision&diff=126690&oldid=126371 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector&type=revision&diff=126689&oldid=126370 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector&type=revision&diff=126688&oldid=126369 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector&type=revision&diff=126687&oldid=126368 view diff] (updated)
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| − | **: Typos were fixed.
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| − | === 2022-08-16 === | + | === 2022-09-02 === |
| − | * Update: DES/Current/Designer/Survey [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Survey&type=revision&diff=126641&oldid=93717 view diff] (updated) | + | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=127770&oldid=126388 view diff] (minor) |
| − | **: Typos were fixed.
| + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=127768&oldid=127748 view diff] (updated) |
| − | * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126639&oldid=126543 view diff] (updated) | + | **: Follow the instructions provided by the storage service provider of your choice to create th. need to know details such as the endpoint information, access key, and secret. Unless Kafka has been configured to auto-create topics, ensure that the Kafka topics. supports using a customized topic name. |
| − | **: The Last Called Agent option must be enabled in the Route agent block. It stores contact details in the Contact system variable. This contextual data can be used in the application to provide a more personalized experience for the customer. | |
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| − | * Update: PEC-AS/Current/ManageCC/Bulk operations [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Bulk_operations&type=revision&diff=126637&oldid=123282 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGIM&type=revision&diff=127767&oldid=127747 view diff] (updated) |
| − | **: Typos were fixed. | + | **: GIM and GIM monitoring are the only services that run in the GIM Docker container. Unless you elect to store your exported data in a local directory, your Info Mart data is exported to an object store. |
| − | * Update: PEC-AS/Current/ManageCC/Agent options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_options_overview&type=revision&diff=126636&oldid=75361 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Case and toast data [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Case_and_toast_data&type=revision&diff=126633&oldid=79353 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Multi-channel [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Multi-channel&type=revision&diff=126631&oldid=71495 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Voice options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voice_options&type=revision&diff=126628&oldid=123318 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Create agents [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Create_agents&type=revision&diff=126623&oldid=108048 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Channels options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Channels_options&type=revision&diff=126615&oldid=71767 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Global Login [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Global_Login&type=revision&diff=126612&oldid=74890 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Contacts [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Contacts&type=revision&diff=126611&oldid=76198 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Desktop Views options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Desktop_Views_options&type=revision&diff=126610&oldid=83833 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=126608&oldid=120621 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Agent and contact center statistics [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_and_contact_center_statistics&type=revision&diff=126607&oldid=83842 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Hierarchy [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Hierarchy&type=revision&diff=126599&oldid=45770 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Work with Global Favorites [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Work_with_Global_Favorites&type=revision&diff=126597&oldid=83837 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Interaction history advanced search [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Interaction_history_advanced_search&type=revision&diff=126596&oldid=83841 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/CC options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/CC_options_overview&type=revision&diff=126587&oldid=100492 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Email options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_options&type=revision&diff=126585&oldid=123324 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Service Client options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Service_Client_options&type=revision&diff=126584&oldid=45765 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Transactions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Transactions&type=revision&diff=126582&oldid=85785 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Feedback [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Feedback&type=revision&diff=126581&oldid=58729 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126580&oldid=117711 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Chat options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Chat_options&type=revision&diff=126576&oldid=123322 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/HIW [https://all.docs.genesys.com/index.php?title=PEC-AS/HIW&type=revision&diff=126574&oldid=58838 view diff] (updated)
| |
| − | **: There were typos in the space application. It is now fixed. It explains what agents see and how they can perform interaction channels such as voice, email, chat, and social media standard responses and case data.
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| | | | |
| − | * Update: PEC-AS/Current/ManageCC/Dispositions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Dispositions&type=revision&diff=126573&oldid=58416 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGSP&type=revision&diff=127763&oldid=127737 view diff] (updated) |
| − | **: Typos were fixed. | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| − | * Update: PEC-AS/Current/ManageCC/Voicemail [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voicemail&type=revision&diff=126567&oldid=58512 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Statistics options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Statistics_options&type=revision&diff=126560&oldid=77039 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Workitem options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Workitem_options&type=revision&diff=126559&oldid=58640 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126557&oldid=122192 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Standard Response Library options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Standard_Response_Library_options&type=revision&diff=126553&oldid=76250 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Caller ID [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Caller_ID&type=revision&diff=126551&oldid=59019 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS [https://all.docs.genesys.com/index.php?title=PEC-AS&type=revision&diff=126550&oldid=115397 view diff] (minor)
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| − | * Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=126546&oldid=125564 view diff] (updated)
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| − | **: Genys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager, that enable mass deployments of desktop software. Although Genesys Softphones are not shipped with a Microsoft Software Installer, you can repackage them into an MSI.
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| | | | |
| − | * Update: DES/Current/Designer/Variables [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Variables&type=revision&diff=126544&oldid=119781 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGIM&type=revision&diff=127762&oldid=127736 view diff] (updated) |
| − | **: Typos were fixed. Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution if the contact details are not available. | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| | | | |
| − | * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126543&oldid=116360 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGCA&type=revision&diff=127761&oldid=127735 view diff] (updated) |
| − | **: This setting is only available for Digital type applications. The Enable Customer Profile option enables Designer to retrieve certain details about the customer for the purpose of customer identification. For voice calls, Designer can identify the caller based on their phone number. For digital interactions, the contact s email address can be passed to Designer when the interaction starts. This contextual data can be used in the application to provide a more personalized experience for the customer. | + | **: Genesys Info Mart does not report the ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to. erify the successful deployment and readiness status of the Kubernetes objects. |
| | | | |
| − | * Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126533&oldid=126529 view diff] (updated)
| + | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=127760&oldid=127733 view diff] (updated) |
| − | **: Typos were fixed.
| + | **: Configure. requires the following secrets: docker-registry, kafka-secrets, gsp-s3. You must override the securityContext settings in your OpenShift. aml file, so that no user or group IDs are specified. For details, see Configure security, below. |
| − | * Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126529&oldid=124892 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Blob Storage [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Blob_Storage&type=revision&diff=126520&oldid=120379 view diff] (updated) | |
| − | **: Typos were fixed. | |
| − | * Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=126517&oldid=124201 view diff] (updated)
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| − | **: Typos were fixed.
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| | | | |
| − | === 2022-08-15 ===
| + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=127746&oldid=126436 view diff] (updated) |
| − | * Update: PEC-REP/Current/PulsePEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Upgrade&type=revision&diff=126471&oldid=118317 view diff] (updated) | + | **: summarize:. To find the correct Helm chart version for your release, see Helm charts and containers for Genesys Info Mart. |
| − | **: The instructions on this page assume you have deployed the services in service-specific namespaces or OpenShift projects. Genesys recommends that you upgrade the services methodically and sequentially. | |
| | | | |
| − | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=126458&oldid=117505 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/Overview&type=revision&diff=127745&oldid=117502 view diff] (updated) |
| − | **: Some content was deleted. Genesys Info Mart has no special requirements for the storage buckets you create. Note and securely store the bucket details, particularly the access key and secret, when you create the storage bucket. | + | **: There is an update about Genesys Info Mart |
| | | | |
| | + | * Update: PEC-OU/Current/CXContact/CompTools [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CompTools&type=revision&diff=127702&oldid=115627 view diff] (updated) |
| | + | **: You can create custom rules so that dialing is blocked during certain time periods or on specific dates. For example, if you want to suppress dialing on a holiday or a no contact day you can specify suitable conditions in a custom rule. If you want the record to be redialed, for example the next day, you will need to configure a disposition code. |
| | | | |
| − | === 2022-08-12 ===
| |
| − | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=126436&oldid=117503 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=126435&oldid=119000 view diff] (updated)
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| − | **: Kubernetes Secrets GSP is configured to use Azure Blob Storage as the persistent data store for data used during processing. You can override aspects of the default configuration to modify GSP behavior.
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| | | | |
| − | | + | === 2022-09-01 === |
| − | === 2022-08-11 === | + | * Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=127672&oldid=127441 view diff] (minor) |
| − | * New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff] (new) | + | * Update: System/Current/GenesysChoice/Digital1 [https://all.docs.genesys.com/index.php?title=System/Current/GenesysChoice/Digital1&type=revision&diff=127619&oldid=116450 view diff] (updated) |
| − | **: Agent Assist allows agents to access real-time voice transcription and real time knowledge base and FAQ suggestions. The majority of the configuration steps are completed in conjunction with a Genesys Professional Services engagement. Each option and privilege must be configured.
| + | **: The total number of unique User IDs that logged into a Digital 1 bundled Multicloud CX service in a given geographic region and have taken a Chat. interaction during the billing period. Named users are calculated and billed separately for each geographic region. Any User ID used by Genesys for testing purpose is excluded from the named user calculation. |
| − | | |
| − | * Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts [https://all.docs.genesys.com/index.php?title=PEC-Email/Current/EmailPEGuide/Email_metrics_and_alerts&type=revision&diff=126408&oldid=112529 view diff] (updated)
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| − | **: Typos were fixed. Some content was deleted.
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| − | | |
| − | === 2022-08-10 ===
| |
| − | * Update: DES/Current/DESPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Architecture&type=revision&diff=126389&oldid=107862 view diff] (updated) | |
| − | **: Typos were fixed. For information about the overall architecture of Genesys Multicloud CX private edition, see the high-level Architecture page. The Source, Destination, and Connection Classification columns relate to the direction of the arrows in the Connections diagram above. | |
| − | | |
| − | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126388&oldid=126379 view diff] (minor)
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| − | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126379&oldid=126367 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff] (new)
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| − | **: The AI Connector functions as a webhook for Digital Channels interactions. It is a one-time process (per contact center) required to ensure that the AIConnector webhook URL is known and trusted to Digital Channel service.
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| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector view diff] (new)
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| − | **: The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project, named in accordance with the requirements on. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service.
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| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff] (new)
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| − | **: The AI Connector version is a valid release version and a valid image name. A string to partially override the athena.fullname template is prepended to the release name. An array of docker-registry secret names is an array of secret names. The service account is created. The security context runs as non-root user.
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| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff] (new)
| |
| − | **: AI Connector in Genesys Multicloud CX private edition includes the following containers:athena, a Helm chart, a container image registry and Helm chart repository. AI Connector supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS)' mode.
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| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff] (new)
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| − | **: The AI Connector interfaces with third-party natural language processing and virtual agent frameworks to stream audio and chat messages and deliver the results to the Genesys agent desktop or bot conversations. It makes the interface available as an HTTP webhook endpoint where voice and digital channels can send interaction events.
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity view diff] (new)
| |
| − | **: The Genesys Multicloud CX private edition services must enable voice connectivity to handle SIP and RTP traffic within and outside the private edition deployment. The following diagram shows the voice connections from the services running in Kubernetes to the other services.
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff] (new)
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| − | **: Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift. Create SNATs and pools and create the Source Network Address Translations (SNATs)
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff] (new)
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| − | **: F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. It's a solution to overcome this limitation by acting as a SIP/RTP Application layer gateway. VXLAN/GENEVE tunnels are created from the F5BI-IP to the Red Hat OpenShift cluster.
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN view diff] (new)
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| − | **: Learn how you can set up VXLAN tunnels to the OpenShift cluster. Set up a VXlan tunnel and profile on the BIG-IPs. Create new OpenShift host subnets for the Bigip IPs and for the floating IP.
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/CISInstallation [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/CISInstallation view diff] (new)
| |
| − | **: The F5 Container Ingress Services (CIS) is installed on an OpenShift/Kubernetes cluster as part of SBC integration with the private edition deployment on OpenShift.
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| − | | |
| − | * Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126337&oldid=93688 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=126325&oldid=125251 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | | |
| − | === 2022-08-09 ===
| |
| − | * Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=126308&oldid=125221 view diff] (updated)
| |
| − | **: Multicloud CX Innovation Edition provides customers with a non-production environment which is totally separate from their own production environment. The preview function allows for software to be evaluated before it s deployed in production.
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| − | | |
| − | * Update: BDS/Current/BDSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Deploy&type=revision&diff=126303&oldid=117468 view diff] (updated)
| |
| − | **: The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service.
| |
| − | | |
| − | * Update: BDS/Current/BDSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Configure&type=revision&diff=126302&oldid=117467 view diff] (updated)
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| − | **: B BDS uses the default connection property to connect to the Oracle database. If the default path is /genesys/data/sqlnet.ora, BDS uses it. BDS stores the encryption tokens and keys used to decrypt and encrypt passwords. BDS also controls how BDS filters information placed in the log file.
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| − | | |
| − | * Update: GWS/Current/GWSPEGuide/Planning [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Planning&type=revision&diff=126293&oldid=119919 view diff] (updated)
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| − | **: A container image registry and Helm chart repository are used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/CD pipeline. Command line interface tools to log in and work with Kubernetes clusters.
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| − | | |
| − | * Update: PEC-WFM/Current/Agent/MngTOR [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Agent/MngTOR&type=revision&diff=126278&oldid=71867 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=126249&oldid=125954 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | | |
| − | === 2022-08-08 ===
| |
| − | * Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=126216&oldid=125788 view diff] (updated)
| |
| − | **: The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch this video to find out how.
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| − | | |
| − | * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126213&oldid=126142 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/VlmBldWiz&type=revision&diff=126197&oldid=120594 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview&type=revision&diff=126183&oldid=124948 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | | |
| − | === 2022-08-05 ===
| |
| − | * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126142&oldid=125787 view diff] (updated)
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| − | **: The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch this video to find out how.
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| − | === 2022-08-04 ===
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| − | * Update: PEC-CAB/Current/CABPEGuide/Configure [https://all.docs.genesys.com/index.php?title=PEC-CAB/Current/CABPEGuide/Configure&type=revision&diff=126084&oldid=114942 view diff] (updated)
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| − | **: There were typos fixed. When the value is true, a set of environment variables for each active service is added to the pod. The value enableServiceLinks controls whether service information is added or not.
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| − | * New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff] (new)
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| − | **: In Workforce Management (WFM), you'll use the Build Staffing in the Scenarios Staffingview to build staffing data for multiple activities. The wizard uses the default forecasting objectives that were defined for each of the following activity types.
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| − | * New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff] (new)
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| − | **: The Staffing Build Wizard builds staffing data for multiple activities based on the default forecasting objectives. The wizard uses the default objectives for each of the following activity types:Immediate, deferred, fixed-staff activities, such as voice calls, that use special forecasting calculations.
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| − | * Update: PEC-WFM/Current/Supervisor/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzd&type=revision&diff=126049&oldid=67814 view diff] (updated)
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| − | **: The Staffing Build Wizard allows you to update some or all the default service level objectives with the new values you have specified. If you are building staffing for a single (or multi-site) Immediate activity type, you can choose to update the default objective values for the current activity type.
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| − | * New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/DfltFrcstObj view diff] (new)
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| − | **: Use the default forecasting objectives tab to set default target service levels or staffing requirements for different types of activities. For Immediate Work activities, you can configure the following settings and options as the default forecast objectives.
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| − | * Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldWzd&type=revision&diff=126044&oldid=59777 view diff] (updated)
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| − | **: The Build Staffing dialog displays values used for the most recent staffing build or the default forecasting objectives values. If you are building staffing for a single (or multi-site) Immediate activity type, you can update some or all of the default service level objectives with the new values you have specified.
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| − | === 2022-08-03 ===
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| − | * Update: PEC-REP/Current/RT/RTRImportExport [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRImportExport&type=revision&diff=125980&oldid=99986 view diff] (updated)
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| − | **: Typos were fixed and some content was deleted. Select the dashboards, wallboards, and widget templates from the package file to import into your current environment. Video: Export Dashboards How to export a package file.
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| − | * Update: BDS/Current/BDSPEGuide/Provision [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Provision&type=revision&diff=125975&oldid=118195 view diff] (updated)
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| − | **: Typos were fixed. Source_extract is the last successful source extract date from all or specific data sources. Supported data sources are GIM, WFM, GVP, GIR, S3, INVENTORY and ALTOCLOUD.
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| − | * Update: PEC-REC/Current/User/usernew [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/usernew&type=revision&diff=125959&oldid=58683 view diff] (updated)
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| − | **: SpeakMiner supports processing of private Facebook and Twitter interactions. SpeechMiner now supports the Microsoft Edge Chromium browser. It supports HTML formatted content for digital media interactions. It also supports digit filtering.
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| − | * Update: PEC-REC/Current/User/trendingtoolbar [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/trendingtoolbar&type=revision&diff=125958&oldid=117344 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REC/Current/User/createanewsearch [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/createanewsearch&type=revision&diff=125955&oldid=117342 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=125954&oldid=117331 view diff] (updated)
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| − | **: The filters available are dependent on whether Speech Analytics is enabled. Some content was deleted. Typos were fixed and some content deleted. The filters were enabled with recording and Quality Management.
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| − | === 2022-08-02 ===
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| − | * Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=125917&oldid=108005 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: WID/Current/GCAPI/WebChatService [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChatService&type=revision&diff=125908&oldid=110273 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: WID/Current/SDK/WebChatService-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChatService-combined&type=revision&diff=125906&oldid=117884 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: WID/HIW [https://all.docs.genesys.com/index.php?title=WID/HIW&type=revision&diff=125905&oldid=101774 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PrivateEdition/Current/PEGuide/Prerequisites [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/Prerequisites&type=revision&diff=125882&oldid=120452 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * New Page: GAMD/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin/Packages view diff] (new)
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| − | **: To download the Gplus Adapter for Microsoft Dynamics package click the following link:Gplus-Admixture-Microsoft Dynamics 9.1.001 and read the summary of the download here.
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| − | | |
| − | * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125860&oldid=125858 view diff] (minor)
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| − | * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125858&oldid=108149 view diff] (updated)
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| − | **: There are typos in the Architecture diagram. The numbers on the connection lines refer to the connection numbers in the table that follows the diagram. Egress means the Digital Channels service is the source, Ingress means Digital Ch channels is the destination, and Intra-cluster means the connection is between services in the cluster.
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| − | === 2022-08-01 ===
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| − | * New Page: PEC-Admin/Current/Admin/PortalMetrics [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/PortalMetrics view diff] (new)
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| − | **: The internal job checks the HTTP status code of Genesys Portal in each tenant and exposes the status code to the push gateway page. The PagerDuty incident is triggered automatically if the portal status code is not checked.
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| − | | |
| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=125834&oldid=124276 view diff] (updated)
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| − | **: The provider's value of the service is Portico - Async - mGage. Typos have been fixed. The provider's provider value depends on the service's value.
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