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| | + | #REDIRECT [[https://google.com]] |
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| − | === 2022-08-23 === | + | === 2022-09-13 === |
| − | * Update: PEC-IWD/Current/Administrator/IWDMailboxes [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDMailboxes&type=revision&diff=126990&oldid=108167 view diff] (updated) | + | * Update: DES/Current/Designer/DesBusinessHours [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/DesBusinessHours&type=revision&diff=128307&oldid=86775 view diff] (updated) |
| − | **: Readability of the High Priority/Importance email mark depends on the email client in use. Cached sign-in data from the browser is reused when creating mailboxes in Genesys Multicloud CX Email. | + | **: If the current day is a Special Day and there are multiple matching exceptions defined for it, Designer uses only the first exception that matches the specified conditions and ignores any others. |
| | + | * Update: VM/Current/VMPEGuide/Planning [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Planning&type=revision&diff=128278&oldid=128002 view diff] (updated) |
| | + | **: Network bandwidth must be sufficient to handle the volume of data to be transferred into and out of Kafka and Redis. Subnet sizing to accommodate N+1 Tenant pods. |
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| − | * Update: PEC-IWD/Current/Administrator/IWDEndpoints [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDEndpoints&type=revision&diff=126989&oldid=84848 view diff] (updated) | + | * New Page: Mixed [https://all.docs.genesys.com/index.php?title=Mixed view diff] (new) |
| − | **: Typos were fixed. | + | **: Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX Mixed Mode. Find general information covering what you need to know about setting up the mode in your environment. |
| − | * Update: PEC-GPA/Current/Administrator/GplusTroubleshoot90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusTroubleshoot90&type=revision&diff=126988&oldid=116710 view diff] (updated)
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| − | **: For troubleshooting purposes, Gplus adapter can display notifications in Agent Workspace when events are successful or unsuccessful. To enable this feature, create the Salesforce. debug-notifications key in the Crm-adapter section and set the value to true.
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| − | * Update: PEC-GPA/Current/Administrator/GplusScreenPop90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusScreenPop90&type=revision&diff=126987&oldid=125556 view diff] (updated) | + | * Update: PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects&type=revision&diff=128248&oldid=123353 view diff] (updated) |
| − | **: Troubleshooting Gplus adapter integration with Salesforce is a topic for another article. Some content has been deleted. . Some content was deleted. For more information, refer to the article. | + | **: Learn how to use the Projects Reference Guide. Use this guide to help you with your next project. |
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| − | * Update: PEC-REP/Current/RT/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/GetStarted&type=revision&diff=126979&oldid=122095 view diff] (updated) | + | * Update: ATC/Current/AdminGuide/Trigger [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Trigger&type=revision&diff=128229&oldid=120470 view diff] (updated) |
| − | **: Typos were fixed. | + | **: There is an update about actionmapEstimate: View |
| − | * Update: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain&type=revision&diff=126974&oldid=126877 view diff] (minor)
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| − | === 2022-08-22 ===
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/EE30 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE30&type=revision&diff=126928&oldid=79002 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE34&type=revision&diff=126927&oldid=124203 view diff] (updated)
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| − | **: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls and Outbound Campaigns and Genesys. Typos were fixed. Some content was deleted.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE22&type=revision&diff=126926&oldid=108017 view diff] (updated)
| + | === 2022-09-09 === |
| − | **: Typos were fixed.
| + | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=128082&oldid=126772 view diff] (updated) |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE20 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE20&type=revision&diff=126925&oldid=78744 view diff] (updated)
| + | **: Steps 1-8 are to register an Azure public client application for the mailbox(es) that will be accessed by Genesys. A single Azure application can support all mailboxes for the same company. |
| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE19 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE19&type=revision&diff=126921&oldid=109823 view diff] (updated) | |
| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE18 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE18&type=revision&diff=126909&oldid=78987 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE16 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE16&type=revision&diff=126907&oldid=109272 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE07 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE07&type=revision&diff=126904&oldid=109813 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE02 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE02&type=revision&diff=126903&oldid=78082 view diff] (updated)
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| − | **: Typos were fixed. | |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE01&type=revision&diff=126902&oldid=109972 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/BO11 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO11&type=revision&diff=126901&oldid=110168 view diff] (updated)
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| − | **: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls and Outbound Campaigns and Genesys. Typos have been fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/BO06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO06&type=revision&diff=126898&oldid=110039 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UseCases/Current/GenesysEngage-onpremises/BO04 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO04&type=revision&diff=126896&oldid=109499 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-OU/Current/CXContact/EmailCampaign [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/EmailCampaign&type=revision&diff=126891&oldid=115625 view diff] (updated)
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| − | **: Typos were fixed.
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| − | === 2022-08-18 === | + | === 2022-09-08 === |
| − | * New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff] (new) | + | * Update: VM/Current/VMPEGuide/UpgradeVoicemail [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/UpgradeVoicemail&type=revision&diff=128004&oldid=96493 view diff] (updated) |
| − | **: Learn about Tenant Service architecture and the high-level architecture of Genesys Multicloud CX private edition. The following diagram shows an example of the architecture specific to the Tenant service. | + | **: Some parameters in the canary_override_values.yaml file must be overridden. This file is passed to the Helm chart during the deployment of a canary instance. The procedure to rollback voicemail is similar to voice microservices rollback. |
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| − | * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126850&oldid=126846 view diff] (minor)
| + | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=127992&oldid=126608 view diff] (updated) |
| − | * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126846&oldid=115382 view diff] (minor)
| + | **: This guide explains how to use the configuration options listed in this article. Refer to the following articles to learn about what these options do and how they work together. |
| − | * Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=126836&oldid=124304 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-WFM/Current/Administrator/UserSec [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/UserSec&type=revision&diff=126835&oldid=111282 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REC/Current/Administrator/ScreenRecordingConfig [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/ScreenRecordingConfig&type=revision&diff=126834&oldid=117751 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices&type=revision&diff=126833&oldid=107894 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: GenesysEngageMulticloud/Current/GECUG/InboundServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/InboundServices&type=revision&diff=126832&oldid=110801 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: GAA/Current/WDEPlugin/PrerequisitesArticle [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/PrerequisitesArticle&type=revision&diff=126831&oldid=58260 view diff] (minor)
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| − | * Update: GAA/Current/WDEPlugin/InstallWDEplugin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/InstallWDEplugin&type=revision&diff=126830&oldid=58178 view diff] (minor)
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| − | * Update: GAA/Current/WDEPlugin/ConfigureGenAdmin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/ConfigureGenAdmin&type=revision&diff=126829&oldid=110369 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=126788&oldid=123960 view diff] (minor)
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| − | * Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=126785&oldid=125917 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRSampleDesignerApp&type=revision&diff=126784&oldid=58734 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-ROU/Current/GTR/GTROverview [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTROverview&type=revision&diff=126783&oldid=58315 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-ROU/Current/GTR/GTRIntegrate [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRIntegrate&type=revision&diff=126782&oldid=44914 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REP/HIW [https://all.docs.genesys.com/index.php?title=PEC-REP/HIW&type=revision&diff=126781&oldid=79209 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REP [https://all.docs.genesys.com/index.php?title=PEC-REP&type=revision&diff=126779&oldid=119624 view diff] (minor)
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| − | * Update: PEC-IWD/HIW [https://all.docs.genesys.com/index.php?title=PEC-IWD/HIW&type=revision&diff=126778&oldid=89898 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126777&oldid=126337 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-IWD/Current/Administrator/IWDGTL [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDGTL&type=revision&diff=126776&oldid=119311 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-IWD/Current/Administrator/IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWD&type=revision&diff=126775&oldid=84855 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126773&oldid=126580 view diff] (updated) | |
| − | **: Workspace and Interaction are the options in the Workspace. External web site URL can be defined using the $AttachedData.Y$parameter to have flexible text in the URL where Yrepresents an attached data name. | |
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| − | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126772&oldid=126557 view diff] (updated)
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| − | **: Typos were fixed.
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| − | Some content was deleted.
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| − | * Update: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN&type=revision&diff=126755&oldid=126364 view diff] (updated)
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| − | **: Genesys is removing non-inclusive terms from its software and documentation. For the terms master/slave, Genesys uses “primary” and “secondary” or ‘primary’ and ‘replica’ for the terms blacklist/whitelist, and for the term master when used on its own, it uses main.
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| − | * Update: PEC-WFM/Current/Supervisor/AdherenceMdl [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/AdherenceMdl&type=revision&diff=126749&oldid=69694 view diff] (updated) | + | === 2022-09-07 === |
| − | **: Typos were fixed. | + | * Update: ATC/Current/AdminGuide/About action maps [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_action_maps&type=revision&diff=127889&oldid=115868 view diff] (updated) |
| | + | **: Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set. |
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| − | === 2022-08-17 ===
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| − | * New Page: VM/Current/VMPEGuide/Architecture1 [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Architecture1 view diff] (new)
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| − | **: Architecture diagram shows the high-level architecture for Voice Microservices. The direction of the arrows indicates where the connection is initiated (the source) and where an initiated connection connects to (the destination). The connection numbers refer to the numbers on the connection lines.
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| − | * Update: PEC-WFM/Current/Administrator/TimeOffBid [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/TimeOffBid&type=revision&diff=126704&oldid=58422 view diff] (updated) | + | === 2022-09-05 === |
| − | **: If the supervisor sets the Wait-listed option to the preferred time-off item and if it is within the time off bidding period, then the bidding process handles this request as if the agent is bidding. If it's not within the bidding period then the option is not saved. | + | * New Page: System/security use cases [https://all.docs.genesys.com/index.php?title=System/security_use_cases view diff] (new) |
| | + | **: The following table provides information on security use cases in Genesys Multicloud CX. The information includes how roles and permissions are managed. |
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| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector&type=revision&diff=126691&oldid=126372 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector&type=revision&diff=126690&oldid=126371 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector&type=revision&diff=126689&oldid=126370 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector&type=revision&diff=126688&oldid=126369 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector&type=revision&diff=126687&oldid=126368 view diff] (updated)
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| − | **: Typos were fixed.
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| − | === 2022-08-16 === | + | === 2022-09-02 === |
| − | * Update: DES/Current/Designer/Survey [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Survey&type=revision&diff=126641&oldid=93717 view diff] (updated) | + | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=127770&oldid=126388 view diff] (minor) |
| − | **: Typos were fixed.
| + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=127768&oldid=127748 view diff] (updated) |
| − | * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126639&oldid=126543 view diff] (updated) | + | **: Follow the instructions provided by the storage service provider of your choice to create th. need to know details such as the endpoint information, access key, and secret. Unless Kafka has been configured to auto-create topics, ensure that the Kafka topics. supports using a customized topic name. |
| − | **: This option must be enabled if you are using the Last Called Agent option in the Route agent block. It stores contact details in the Contact system variable. The contextual data can be used to provide a more personalized experience for the customer. | |
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| − | * Update: PEC-AS/Current/ManageCC/Bulk operations [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Bulk_operations&type=revision&diff=126637&oldid=123282 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGIM&type=revision&diff=127767&oldid=127747 view diff] (updated) |
| − | **: Typos were fixed. | + | **: GIM and GIM monitoring are the only services that run in the GIM Docker container. Unless you elect to store your exported data in a local directory, your Info Mart data is exported to an object store. |
| − | * Update: PEC-AS/Current/ManageCC/Agent options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_options_overview&type=revision&diff=126636&oldid=75361 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Case and toast data [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Case_and_toast_data&type=revision&diff=126633&oldid=79353 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Multi-channel [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Multi-channel&type=revision&diff=126631&oldid=71495 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Voice options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voice_options&type=revision&diff=126628&oldid=123318 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Create agents [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Create_agents&type=revision&diff=126623&oldid=108048 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Channels options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Channels_options&type=revision&diff=126615&oldid=71767 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Global Login [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Global_Login&type=revision&diff=126612&oldid=74890 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Contacts [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Contacts&type=revision&diff=126611&oldid=76198 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Desktop Views options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Desktop_Views_options&type=revision&diff=126610&oldid=83833 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=126608&oldid=120621 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Agent and contact center statistics [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_and_contact_center_statistics&type=revision&diff=126607&oldid=83842 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Hierarchy [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Hierarchy&type=revision&diff=126599&oldid=45770 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Work with Global Favorites [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Work_with_Global_Favorites&type=revision&diff=126597&oldid=83837 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Interaction history advanced search [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Interaction_history_advanced_search&type=revision&diff=126596&oldid=83841 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/CC options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/CC_options_overview&type=revision&diff=126587&oldid=100492 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Email options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_options&type=revision&diff=126585&oldid=123324 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Service Client options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Service_Client_options&type=revision&diff=126584&oldid=45765 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Transactions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Transactions&type=revision&diff=126582&oldid=85785 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Feedback [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Feedback&type=revision&diff=126581&oldid=58729 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126580&oldid=117711 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Chat options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Chat_options&type=revision&diff=126576&oldid=123322 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/HIW [https://all.docs.genesys.com/index.php?title=PEC-AS/HIW&type=revision&diff=126574&oldid=58838 view diff] (updated)
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| − | **: The space application has been fixed. It explains what agents see and what tasks they can perform. It also explains their interaction channels such as voice, email, chat, and social media.
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| | | | |
| − | * Update: PEC-AS/Current/ManageCC/Dispositions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Dispositions&type=revision&diff=126573&oldid=58416 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGSP&type=revision&diff=127763&oldid=127737 view diff] (updated) |
| − | **: Typos were fixed. | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| − | * Update: PEC-AS/Current/ManageCC/Voicemail [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voicemail&type=revision&diff=126567&oldid=58512 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Statistics options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Statistics_options&type=revision&diff=126560&oldid=77039 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Workitem options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Workitem_options&type=revision&diff=126559&oldid=58640 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126557&oldid=122192 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Standard Response Library options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Standard_Response_Library_options&type=revision&diff=126553&oldid=76250 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Caller ID [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Caller_ID&type=revision&diff=126551&oldid=59019 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS [https://all.docs.genesys.com/index.php?title=PEC-AS&type=revision&diff=126550&oldid=115397 view diff] (minor)
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| − | * Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=126546&oldid=125564 view diff] (updated)
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| − | **: Genesys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager (formerly Microsoft SCCM). It is not shipped with a Microsoft Software Installer (MSI), but you can repackage the setup using the silent installation mode.
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| | | | |
| − | * Update: DES/Current/Designer/Variables [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Variables&type=revision&diff=126544&oldid=119781 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGIM&type=revision&diff=127762&oldid=127736 view diff] (updated) |
| − | **: Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution if the contact details are not available in the interaction data. | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| | | | |
| − | * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126543&oldid=116360 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGCA&type=revision&diff=127761&oldid=127735 view diff] (updated) |
| − | **: Enable Customer Profile option enables Designer to retrieve certain details about the customer for the purpose of customer identification. For voice calls, Designer can identify the caller based on their phone number. For digital interactions, the contact s email address can be passed to Designer when the interaction starts. Designer collects 30-days of interaction history data for each contact. | + | **: Genesys Info Mart does not report the ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to. erify the successful deployment and readiness status of the Kubernetes objects. |
| | | | |
| − | * Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126533&oldid=126529 view diff] (updated)
| + | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=127760&oldid=127733 view diff] (updated) |
| − | **: Typos were fixed.
| + | **: Configure. requires the following secrets: docker-registry, kafka-secrets, gsp-s3. You must override the securityContext settings in your OpenShift. aml file, so that no user or group IDs are specified. For details, see Configure security, below. |
| − | * Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126529&oldid=124892 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-AS/Current/ManageCC/Blob Storage [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Blob_Storage&type=revision&diff=126520&oldid=120379 view diff] (updated) | |
| − | **: Typos were fixed. | |
| − | * Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=126517&oldid=124201 view diff] (updated)
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| − | **: Typos were fixed.
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| | | | |
| − | === 2022-08-15 ===
| + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=127746&oldid=126436 view diff] (updated) |
| − | * Update: PEC-REP/Current/PulsePEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Upgrade&type=revision&diff=126471&oldid=118317 view diff] (updated) | + | **: summarize:. To find the correct Helm chart version for your release, see Helm charts and containers for Genesys Info Mart. |
| − | **: Genesys Pulse supports the following upgrade strategies: service, service-specific namespaces or OpenShift projects, and sequentially: complete the upgrade for one service and verify it upgraded successfully before proceeding to upgrade the next service. | |
| | | | |
| − | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=126458&oldid=117505 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/Overview&type=revision&diff=127745&oldid=117502 view diff] (updated) |
| − | **: Follow the instructions provided by the storage service provider of your choice to create a storage bucket. You must install OpenShift container storage on your cluster and provision it with some content. Genesys Info Mart has no special requirements for the storage buckets you create. | + | **: There is an update about Genesys Info Mart |
| | | | |
| | + | * Update: PEC-OU/Current/CXContact/CompTools [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CompTools&type=revision&diff=127702&oldid=115627 view diff] (updated) |
| | + | **: You can create custom rules so that dialing is blocked during certain time periods or on specific dates. For example, if you want to suppress dialing on a holiday or a no contact day you can specify suitable conditions in a custom rule. If you want the record to be redialed, for example the next day, you will need to configure a disposition code. |
| | | | |
| − | === 2022-08-12 ===
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| − | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=126436&oldid=117503 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=126435&oldid=119000 view diff] (updated)
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| − | **: Kubernetes is configured to use Azure Blob Storage as the persistent data store for data used during processing. You can override aspects of the default configuration and customize the way data is stored in the Info Mart database.
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| | | | |
| − | | + | === 2022-09-01 === |
| − | === 2022-08-11 === | + | * Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=127672&oldid=127441 view diff] (minor) |
| − | * New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff] (new) | + | * Update: System/Current/GenesysChoice/Digital1 [https://all.docs.genesys.com/index.php?title=System/Current/GenesysChoice/Digital1&type=revision&diff=127619&oldid=116450 view diff] (updated) |
| − | **: Agents can access real-time voice transcription, knowledge base and FAQ suggestions. They can read or paraphrase them on a voice call. The majority of the configuration steps are completed in conjunction with a Genesys Professional Services engagement.
| + | **: The total number of unique User IDs that logged into a Digital 1 bundled Multicloud CX service in a given geographic region and have taken a Chat. interaction during the billing period. Named users are calculated and billed separately for each geographic region. Any User ID used by Genesys for testing purpose is excluded from the named user calculation. |
| − | | |
| − | * Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts [https://all.docs.genesys.com/index.php?title=PEC-Email/Current/EmailPEGuide/Email_metrics_and_alerts&type=revision&diff=126408&oldid=112529 view diff] (updated)
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| − | **: Typos were fixed.
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| − | Some content was deleted.
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| − | | |
| − | === 2022-08-10 ===
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| − | * Update: DES/Current/DESPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Architecture&type=revision&diff=126389&oldid=107862 view diff] (updated) | |
| − | **: The architecture of Genesys Multicloud CX private edition is detailed in the Connections table. The direction of the arrows indicates where the connection is initiated from the point of view of Designer. | |
| − | | |
| − | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126388&oldid=126379 view diff] (minor)
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| − | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126379&oldid=126367 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff] (new)
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| − | **: AI Connector is a webhook to receive and analyse chat messages for Digital Channels. It is a one-time process to ensure that the AI Connector webhook URL is known and trusted to the service.
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| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector view diff] (new)
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| − | **: The instructions assume you are deploying the service in a service-specific namespace or OpenShift project named in accordance with the requirements on the instructions. Make sure to review the full list of prerequisites to deploy Digital Channels AI Connector.
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| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff] (new)
| |
| − | **: This page explains how to configure your AI Connector deployment. For private edition, you can override Helm chart values in the values.yaml file to specify parameters for the deployment. If you want to use arbitrary IDs in your OpenShift deployment, you must override the security context.
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| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff] (new)
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| − | **: AI Connector for private edition has the following limitations:Supports only a single-region model of deployment. It supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS). It has no support for enforced SSL. Let's Encrypt is a suite-wide requirement.
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| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff] (new)
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| − | **: AI Connector is available in Genesys Multicloud CX private edition. It works with third-party natural language processing and virtual agent frameworks to stream audio and chat messages and deliver the results to the agent desktop or bot conversations. It is supported on the following cloud platforms: Google Kubernetes Engine (GKE), OpenShift Container Platform (OpenShift) and OpenShift.
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity view diff] (new)
| |
| − | **: For the Genesys Multicloud CX private edition services to receive and process voice interactions, you must enable voice connectivity. Voice connectivity covers the following:Connectivity to and from Session Border Controller (SBC), Agent Workspace, SIP phone, or Web phone, and Voice Microservices.
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff] (new)
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| − | **: Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift. Create SNATs and pools. Create the Source Network Address Translations (SNATs) and Sip-media handlers.
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff] (new)
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| − | **: F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. VXLAN/GENEVE tunnels are created between the external components and the Red Hat OpenShift cluster. A container component called Container Ingress Services (CIS) plugs the F5 Big-IP with the Kubernetes APIs.
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN view diff] (new)
| |
| − | **: Learn how to set up VXLAN tunnels for the SBC integration with the Genesys Multicloud CX private edition deployment on OpenShift. For private edition, create VXlan tunnels to the OpenShift cluster on the BIG-IPs and on bigip-02.
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| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/CISInstallation [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/CISInstallation view diff] (new)
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| − | **: The F5 Container Ingress Services (CIS) are installed on an OpenShift/Kubernetes cluster as part of SBC integration with the private edition deployment on OpenShift.
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| − | | |
| − | * Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126337&oldid=93688 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=126325&oldid=125251 view diff] (updated)
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| − | **: Typos were fixed.
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| − | | |
| − | === 2022-08-09 ===
| |
| − | * Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=126308&oldid=125221 view diff] (updated)
| |
| − | **: Multicloud CX Innovation Edition provides customers with a non-production environment which is totally separate from their own production environment. It has all Genesys MCCX products, enabling them to innovate without touching production services. CX Preview Edition provides a preview functionality which allows for software to be evaluated before it s deployed in production.
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| − | | |
| − | * Update: BDS/Current/BDSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Deploy&type=revision&diff=126303&oldid=117468 view diff] (updated)
| |
| − | **: The instructions assume you are deploying the service in a service-specific namespace or OpenShift project named in accordance with the requirements on creating namespaces. If you are using a single namespace for all private edition services, replace the namespace element in the commands on this page with the name of your single project. The configuration and environment setup instructions assume that you need to create service- specific secrets.
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| − | | |
| − | * Update: BDS/Current/BDSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Configure&type=revision&diff=126302&oldid=117467 view diff] (updated)
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| − | **: BDS uses the default connection property to connect to the Oracle database. The default path is /genesys/data/sqlnet.ora. The file name of the configuration file should be in a folder that is mapped to the deployment host folder.
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| − | | |
| − | * Update: GWS/Current/GWSPEGuide/Planning [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Planning&type=revision&diff=126293&oldid=119919 view diff] (updated)
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| − | **: A container image registry and Helm chart repository used for downloading Genesys containers and Helm charts into the customer's repository. Command line interface tools to log in and work with Kubernetes clusters.
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| − | | |
| − | * Update: PEC-WFM/Current/Agent/MngTOR [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Agent/MngTOR&type=revision&diff=126278&oldid=71867 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=126249&oldid=125954 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | | |
| − | === 2022-08-08 ===
| |
| − | * Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=126216&oldid=125788 view diff] (updated)
| |
| − | **: The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch the video to find out how.
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| − | | |
| − | * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126213&oldid=126142 view diff] (updated)
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| − | **: Typos were fixed.
| |
| − | * Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/VlmBldWiz&type=revision&diff=126197&oldid=120594 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview&type=revision&diff=126183&oldid=124948 view diff] (updated)
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| − | **: Typos were fixed.
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| − | | |
| − | === 2022-08-05 ===
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| − | * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126142&oldid=125787 view diff] (updated)
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| − | **: The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch the video to find out how.
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| − | === 2022-08-04 ===
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| − | * Update: PEC-CAB/Current/CABPEGuide/Configure [https://all.docs.genesys.com/index.php?title=PEC-CAB/Current/CABPEGuide/Configure&type=revision&diff=126084&oldid=114942 view diff] (updated)
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| − | **: There were some typos but they were fixed.enableServiceLinks controls whether service information is added to environment variables or not. When the value is true, a set of environment variables for each active service are added to the pod.
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| − | * New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff] (new)
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| − | **: In Workforce Management (WFM), you'll use the Build Staffing wizard to build staffing data for multiple activities based on the default forecasting objectives for each activity type (Immediate, Deferred, Fixed-Staff).
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| − | * New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff] (new)
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| − | **: Use the Staffing Build Wizard to build staffing data for multiple activities based on the default forecasting objectives. The wizard uses the default objectives for each of the following types of activities: immediate, deferred and fixed-staff.
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| − | * Update: PEC-WFM/Current/Supervisor/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzd&type=revision&diff=126049&oldid=67814 view diff] (updated)
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| − | **: The Staffing Build Wizard allows you to update the default service level objectives and compare the results obtained from the wizard with the previous staffing scenario results. The updates are applied in one of two ways.
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| − | * New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/DfltFrcstObj view diff] (new)
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| − | **: Use the default forecasting objectives to set default target service levels or staffing requirements for different types of activities. For Immediate Work activities, you can configure the following settings and options: Target Options, Staffing Requirements, Average Activity Handling Time and Staffing Template.
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| − | * Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldWzd&type=revision&diff=126044&oldid=59777 view diff] (updated)
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| − | **: Build Staffing allows you to save the values of certain parameters as the new default service level objectives. You can also update some or all of the default services level objectives with the new values you have specified.
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| − | === 2022-08-03 ===
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| − | * Update: PEC-REP/Current/RT/RTRImportExport [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRImportExport&type=revision&diff=125980&oldid=99986 view diff] (updated)
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| − | **: Some typos were fixed. Some content was deleted. How to export a package file so you can import it to another environment is explained in the video: Export Dashboards.
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| − | * Update: BDS/Current/BDSPEGuide/Provision [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Provision&type=revision&diff=125975&oldid=118195 view diff] (updated)
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| − | **: The last successful source extract date from GIM database, GVP RS database, WFM, GIR, S3, INVENTORY, and ALTOCLOUD are supported data sources.
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| − | * Update: PEC-REC/Current/User/usernew [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/usernew&type=revision&diff=125959&oldid=58683 view diff] (updated)
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| − | **: SpeechMiner now supports processing of private Facebook and Twitter interactions. It also supports HTML formatted content for digital media interactions. The browser support for Edge Chromium browser has been added.
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| − | * Update: PEC-REC/Current/User/trendingtoolbar [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/trendingtoolbar&type=revision&diff=125958&oldid=117344 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REC/Current/User/createanewsearch [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/createanewsearch&type=revision&diff=125955&oldid=117342 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=125954&oldid=117331 view diff] (updated)
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| − | **: Typos were fixed. Some content was deleted. The filters available are dependent on whether Speech Analytics is enabled with Recording and Quality Management, and if the content is deleted.
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| − | | |
| − | === 2022-08-02 ===
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| − | * Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=125917&oldid=108005 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: WID/Current/GCAPI/WebChatService [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChatService&type=revision&diff=125908&oldid=110273 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: WID/Current/SDK/WebChatService-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChatService-combined&type=revision&diff=125906&oldid=117884 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: WID/HIW [https://all.docs.genesys.com/index.php?title=WID/HIW&type=revision&diff=125905&oldid=101774 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * Update: PrivateEdition/Current/PEGuide/Prerequisites [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/Prerequisites&type=revision&diff=125882&oldid=120452 view diff] (updated)
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| − | **: Typos were fixed.
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| − | * New Page: GAMD/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin/Packages view diff] (new)
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| − | **: To download the Gplus Adapter for Microsoft Dynamics 9.1, click the following link:Gplus-Adapters-Microsoft Dynamics-9.1.001. To summarize, it's a Gplus adapter.
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| − | | |
| − | * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125860&oldid=125858 view diff] (minor)
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| − | * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125858&oldid=108149 view diff] (updated)
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| − | **: In the Architecture diagram, the numbers on the connection lines refer to the connection numbers in the Connections table. The source is where the connection is initiated, and the destination is where an initiated connection connects to.
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| − | === 2022-08-01 ===
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| − | * New Page: PEC-Admin/Current/Admin/PortalMetrics [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/PortalMetrics view diff] (new)
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| − | **: The metrics details of Genesys Portal are for internal use only. The metrics are scraped from Prometheus/Grafana Cloud. If the portal's HTTP status code is not 200 for 10 minutes, the PagerDuty incident is triggered automatically.
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| − | | |
| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=125834&oldid=124276 view diff] (updated)
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| − | **: Portico option depends on the provider's value of the service. Supported values are:- Portico- Async- mGage. Typos were fixed in the text.
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