|
|
| (7 intermediate revisions by 2 users not shown) |
| Line 1: |
Line 1: |
| | + | #REDIRECT [[https://google.com]] |
| | | | |
| − | === 2022-08-18 === | + | === 2022-09-13 === |
| − | * New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff] (new)
| + | * Update: DES/Current/Designer/DesBusinessHours [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/DesBusinessHours&type=revision&diff=128307&oldid=86775 view diff] (updated) |
| − | *:: The new page describes the following information:
| + | **: If the current day is a Special Day and there are multiple matching exceptions defined for it, Designer uses only the first exception that matches the specified conditions and ignores any others. |
| − | ** Learn about Tenant Service architecture and the high-level architecture of Genesys Multicloud CX private edition. The following diagram shows an example of the architecture specific to the Tenant service.
| + | * Update: VM/Current/VMPEGuide/Planning [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Planning&type=revision&diff=128278&oldid=128002 view diff] (updated) |
| − | * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126850&oldid=126846 view diff] (minor)
| + | **: Network bandwidth must be sufficient to handle the volume of data to be transferred into and out of Kafka and Redis. Subnet sizing to accommodate N+1 Tenant pods. |
| − | * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126846&oldid=115382 view diff] (minor) | |
| − | * Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=126836&oldid=124304 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed. | |
| − | * Update: PEC-WFM/Current/Administrator/UserSec [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/UserSec&type=revision&diff=126835&oldid=111282 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-REC/Current/Administrator/ScreenRecordingConfig [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/ScreenRecordingConfig&type=revision&diff=126834&oldid=117751 view diff] (updated) | |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices&type=revision&diff=126833&oldid=107894 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: GenesysEngageMulticloud/Current/GECUG/InboundServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/InboundServices&type=revision&diff=126832&oldid=110801 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: GAA/Current/WDEPlugin/PrerequisitesArticle [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/PrerequisitesArticle&type=revision&diff=126831&oldid=58260 view diff] (minor)
| |
| − | * Update: GAA/Current/WDEPlugin/InstallWDEplugin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/InstallWDEplugin&type=revision&diff=126830&oldid=58178 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: GAA/Current/WDEPlugin/ConfigureGenAdmin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/ConfigureGenAdmin&type=revision&diff=126829&oldid=110369 view diff] (minor)
| |
| − | * Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=126788&oldid=123960 view diff] (minor)
| |
| − | * Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=126785&oldid=125917 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRSampleDesignerApp&type=revision&diff=126784&oldid=58734 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-ROU/Current/GTR/GTROverview [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTROverview&type=revision&diff=126783&oldid=58315 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-ROU/Current/GTR/GTRIntegrate [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRIntegrate&type=revision&diff=126782&oldid=44914 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed. | |
| − | * Update: PEC-REP/HIW [https://all.docs.genesys.com/index.php?title=PEC-REP/HIW&type=revision&diff=126781&oldid=79209 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-REP [https://all.docs.genesys.com/index.php?title=PEC-REP&type=revision&diff=126779&oldid=119624 view diff] (minor)
| |
| − | * Update: PEC-IWD/HIW [https://all.docs.genesys.com/index.php?title=PEC-IWD/HIW&type=revision&diff=126778&oldid=89898 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126777&oldid=126337 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-IWD/Current/Administrator/IWDGTL [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDGTL&type=revision&diff=126776&oldid=119311 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-IWD/Current/Administrator/IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWD&type=revision&diff=126775&oldid=84855 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126773&oldid=126580 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** The external web site URL can be defined using the $AttachedData.Y$ parameter to have flexible text in the URL where Y represents an attached data name. The external website tab is displayed with the content of the external website.
| |
| − | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126772&oldid=126557 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed. Some content was deleted.
| |
| − | * Update: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN&type=revision&diff=126755&oldid=126364 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Genesys is removing non-inclusive terms from its software and documentation. For the terms master/slave, Genesys uses “primary” and “secondary” with exceptions for their use in third-party commands.
| |
| − | * Update: PEC-WFM/Current/Supervisor/AdherenceMdl [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/AdherenceMdl&type=revision&diff=126749&oldid=69694 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| | | | |
| − | === 2022-08-17 ===
| + | * New Page: Mixed [https://all.docs.genesys.com/index.php?title=Mixed view diff] (new) |
| − | * New Page: VM/Current/VMPEGuide/Architecture1 [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Architecture1 view diff] (new) | + | **: Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX Mixed Mode. Find general information covering what you need to know about setting up the mode in your environment. |
| − | *:: The new page describes the following information: | |
| − | ** Architecture diagram shows the high-level architecture for Voice Microservices. The direction of the arrows indicates where the connection is initiated (the source) and where an initiated connection connects to (the destination). The connection numbers refer to the numbers on the connection lines.
| |
| − | * Update: PEC-WFM/Current/Administrator/TimeOffBid [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/TimeOffBid&type=revision&diff=126704&oldid=58422 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** The supervisor sets the Wait-listed option to the preferred time-off item and if it is within the time off bidding period, then the bidding process handles this request as if the agent is bidding. If it's not within the bidding period then the option is not saved.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector&type=revision&diff=126691&oldid=126372 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector&type=revision&diff=126690&oldid=126371 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector&type=revision&diff=126689&oldid=126370 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector&type=revision&diff=126688&oldid=126369 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector&type=revision&diff=126687&oldid=126368 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| | | | |
| − | === 2022-08-16 ===
| + | * Update: PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects&type=revision&diff=128248&oldid=123353 view diff] (updated) |
| − | * Update: DES/Current/Designer/Survey [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Survey&type=revision&diff=126641&oldid=93717 view diff] (updated)
| + | **: Learn how to use the Projects Reference Guide. Use this guide to help you with your next project. |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126639&oldid=126543 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** The Last Called Agent option in Route agent block stores contact details in the Contact system variable. Interaction history data can be used in the application to provide a more personalized experience for the customer.
| |
| − | * Update: PEC-AS/Current/ManageCC/Bulk operations [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Bulk_operations&type=revision&diff=126637&oldid=123282 view diff] (updated) | |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed. | |
| − | * Update: PEC-AS/Current/ManageCC/Agent options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_options_overview&type=revision&diff=126636&oldid=75361 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Case and toast data [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Case_and_toast_data&type=revision&diff=126633&oldid=79353 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Multi-channel [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Multi-channel&type=revision&diff=126631&oldid=71495 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Voice options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voice_options&type=revision&diff=126628&oldid=123318 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Create agents [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Create_agents&type=revision&diff=126623&oldid=108048 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Channels options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Channels_options&type=revision&diff=126615&oldid=71767 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Global Login [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Global_Login&type=revision&diff=126612&oldid=74890 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Contacts [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Contacts&type=revision&diff=126611&oldid=76198 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Desktop Views options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Desktop_Views_options&type=revision&diff=126610&oldid=83833 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=126608&oldid=120621 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Agent and contact center statistics [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_and_contact_center_statistics&type=revision&diff=126607&oldid=83842 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Hierarchy [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Hierarchy&type=revision&diff=126599&oldid=45770 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Work with Global Favorites [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Work_with_Global_Favorites&type=revision&diff=126597&oldid=83837 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Interaction history advanced search [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Interaction_history_advanced_search&type=revision&diff=126596&oldid=83841 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/CC options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/CC_options_overview&type=revision&diff=126587&oldid=100492 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Email options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_options&type=revision&diff=126585&oldid=123324 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Service Client options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Service_Client_options&type=revision&diff=126584&oldid=45765 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Transactions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Transactions&type=revision&diff=126582&oldid=85785 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Feedback [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Feedback&type=revision&diff=126581&oldid=58729 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126580&oldid=117711 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Chat options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Chat_options&type=revision&diff=126576&oldid=123322 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/HIW [https://all.docs.genesys.com/index.php?title=PEC-AS/HIW&type=revision&diff=126574&oldid=58838 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** There were some typos in the space application, but they have been fixed. The application explains what agents see and what tasks they can perform interaction channels such as voice, email, chat and social media standard responses and case data.
| |
| − | * Update: PEC-AS/Current/ManageCC/Dispositions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Dispositions&type=revision&diff=126573&oldid=58416 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Voicemail [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voicemail&type=revision&diff=126567&oldid=58512 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Statistics options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Statistics_options&type=revision&diff=126560&oldid=77039 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Workitem options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Workitem_options&type=revision&diff=126559&oldid=58640 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126557&oldid=122192 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Standard Response Library options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Standard_Response_Library_options&type=revision&diff=126553&oldid=76250 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Caller ID [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Caller_ID&type=revision&diff=126551&oldid=59019 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS [https://all.docs.genesys.com/index.php?title=PEC-AS&type=revision&diff=126550&oldid=115397 view diff] (minor)
| |
| − | * Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=126546&oldid=125564 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Genesys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager (formerly Microsoft SCCM), that enable mass deployments of desktop software. It is possible to repackage the setup into an MSI using the silent installation mode.
| |
| − | * Update: DES/Current/Designer/Variables [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Variables&type=revision&diff=126544&oldid=119781 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution if the contact details are not available in the interaction data.
| |
| − | * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126543&oldid=116360 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Enable Customer Profile option enables Designer to retrieve certain details about the customer for the purpose of customer identification. For voice calls, Designer can identify the caller based on their phone number (ANI). For digital interactions, the contact s email address can be passed to Designer when the interaction starts. You can choose how much interaction history data to collect for each contact. Designer collects 30-days of data by default.
| |
| − | * Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126533&oldid=126529 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126529&oldid=124892 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Blob Storage [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Blob_Storage&type=revision&diff=126520&oldid=120379 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=126517&oldid=124201 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| | | | |
| − | === 2022-08-15 ===
| + | * Update: ATC/Current/AdminGuide/Trigger [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Trigger&type=revision&diff=128229&oldid=120470 view diff] (updated) |
| − | * Update: PEC-REP/Current/PulsePEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Upgrade&type=revision&diff=126471&oldid=118317 view diff] (updated) | + | **: There is an update about actionmapEstimate: View |
| − | *:: The following information was added:
| |
| − | ** Genesys Pulse supports the following upgrade strategies: Service, Service and Service-specific. For a conceptual overview of the upgrade strategies, refer to Upgrade strategies in the Setting up Genesys Multicloud CX Private Edition guide. | |
| − | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=126458&oldid=117505 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Follow the instructions provided by the storage service provider of your choice to create a storage bucket. You must install OpenShift container storage on your cluster and provision it with some content. Genesys Info Mart has no special requirements for the storage buckets.
| |
| | | | |
| − | === 2022-08-12 ===
| |
| − | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=126436&oldid=117503 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=126435&oldid=119000 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Kubernetes Secrets GSP is configured to use Azure Blob Storage as the persistent data store for data used during processing. You can override aspects of the default configuration to modify GSP behavior and customize the way data is stored.
| |
| | | | |
| − | === 2022-08-11 === | + | === 2022-09-09 === |
| − | * New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff] (new)
| + | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=128082&oldid=126772 view diff] (updated) |
| − | *:: The new page describes the following information:
| + | **: Steps 1-8 are to register an Azure public client application for the mailbox(es) that will be accessed by Genesys. A single Azure application can support all mailboxes for the same company. |
| − | ** Agents can access real-time voice transcription, knowledge base and FAQ suggestions. They can read or paraphrase them on a voice call. The majority of the configuration steps are completed in conjunction with a Genesys Professional Services engagement.
| |
| − | * Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts [https://all.docs.genesys.com/index.php?title=PEC-Email/Current/EmailPEGuide/Email_metrics_and_alerts&type=revision&diff=126408&oldid=112529 view diff] (updated) | |
| − | *:: The following information was added: | |
| − | ** Typos were fixed. Some content was deleted.
| |
| | | | |
| − | === 2022-08-10 ===
| |
| − | * Update: DES/Current/DESPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Architecture&type=revision&diff=126389&oldid=107862 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** The architecture of Genesys Multicloud CX private edition is detailed in the Connections table. The source is where the connection is initiated, and the destination is where an initiated connection connects to.
| |
| − | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126388&oldid=126379 view diff] (minor)
| |
| − | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126379&oldid=126367 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** AI Connector is a webhook to receive and analyse chat messages for Digital Channels. It is a one-time process to ensure that the AI Connector webhook URL is known and trusted to the service.
| |
| − | * New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** The instructions assume you are deploying the service in a service-specific namespace or OpenShift project named in accordance with the requirements on the instructions. Make sure to review the full list of prerequisites to deploy Digital Channels AI Connector.
| |
| − | * New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** This page explains how to configure your AI Connector deployment. For private edition, you can override Helm chart values in the values.yaml file to specify parameters for the deployment. If you want to use arbitrary IDs in your OpenShift deployment, you must override the security context.
| |
| − | * New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** AI Connector for private edition has the following limitations:Supports only a single-region model of deployment. It supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS). It has no support for enforced SSL. Let's Encrypt is a suite-wide requirement.
| |
| − | * New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** AI Connector is available in Genesys Multicloud CX private edition. It works with third-party natural language processing and virtual agent frameworks to stream audio and chat messages and deliver the results to the agent desktop or bot conversations. It is supported on the following cloud platforms: Google Kubernetes Engine (GKE), OpenShift Container Platform (OpenShift) and OpenShift.
| |
| − | * New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** For the Genesys Multicloud CX private edition services to receive and process voice interactions, you must enable voice connectivity. Voice connectivity covers the following:Connectivity to and from Session Border Controller (SBC), Agent Workspace, SIP phone, or Web phone, and Voice Microservices.
| |
| − | * New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift. Create SNATs and pools. Create the Source Network Address Translations (SNATs) and Sip-media handlers.
| |
| − | * New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. VXLAN/GENEVE tunnels are created between the external components and the Red Hat OpenShift cluster. A container component called Container Ingress Services (CIS) plugs the F5 Big-IP with the Kubernetes APIs.
| |
| − | * New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** Learn how to set up VXLAN tunnels for the SBC integration with the Genesys Multicloud CX private edition deployment on OpenShift. For private edition, create VXlan tunnels to the OpenShift cluster on the BIG-IPs and on bigip-02.
| |
| − | * New Page: PrivateEdition/Current/PEGuide/CISInstallation [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/CISInstallation view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** The F5 Container Ingress Services (CIS) are installed on an OpenShift/Kubernetes cluster as part of SBC integration with the private edition deployment on OpenShift.
| |
| − | * Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126337&oldid=93688 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=126325&oldid=125251 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| | | | |
| − | === 2022-08-09 === | + | === 2022-09-08 === |
| − | * Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=126308&oldid=125221 view diff] (updated) | + | * Update: VM/Current/VMPEGuide/UpgradeVoicemail [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/UpgradeVoicemail&type=revision&diff=128004&oldid=96493 view diff] (updated) |
| − | *:: The following information was added: | + | **: Some parameters in the canary_override_values.yaml file must be overridden. This file is passed to the Helm chart during the deployment of a canary instance. The procedure to rollback voicemail is similar to voice microservices rollback. |
| − | ** Multicloud CX Innovation Edition provides customers with a non-production environment which is totally separate from their own production environment. It has all Genesys MCCX products, enabling them to innovate without touching production services. CX Preview Edition provides a preview functionality which allows for software to be evaluated before it s deployed in production.
| |
| − | * Update: BDS/Current/BDSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Deploy&type=revision&diff=126303&oldid=117468 view diff] (updated)
| |
| − | *:: The following information was added: | |
| − | ** The instructions assume you are deploying the service in a service-specific namespace or OpenShift project named in accordance with the requirements on Creating namespaces. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service.
| |
| − | * Update: BDS/Current/BDSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Configure&type=revision&diff=126302&oldid=117467 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Besys recommends to store the configuration file in a folder that is mapped to the deployment host folder. BDS uses the default connection property to connect to the Oracle database. It allows or denies overwriting of files that were previously generated in the SFTP folder. It prints the execution plan of a statement within the Docker container.
| |
| − | * Update: GWS/Current/GWSPEGuide/Planning [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Planning&type=revision&diff=126293&oldid=119919 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** A container image registry and Helm chart repository used for downloading Genesys containers and Helm charts into the customer's repository. Command line interface tools to log in and work with Kubernetes clusters.
| |
| − | * Update: PEC-WFM/Current/Agent/MngTOR [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Agent/MngTOR&type=revision&diff=126278&oldid=71867 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=126249&oldid=125954 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| | | | |
| − | === 2022-08-08 ===
| + | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=127992&oldid=126608 view diff] (updated) |
| − | * Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=126216&oldid=125788 view diff] (updated) | + | **: This guide explains how to use the configuration options listed in this article. Refer to the following articles to learn about what these options do and how they work together. |
| − | *:: The following information was added: | |
| − | ** The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch the video to find out how.
| |
| − | * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126213&oldid=126142 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/VlmBldWiz&type=revision&diff=126197&oldid=120594 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview&type=revision&diff=126183&oldid=124948 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| | | | |
| − | === 2022-08-05 ===
| |
| − | * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126142&oldid=125787 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch the video to find out how.
| |
| | | | |
| − | === 2022-08-04 === | + | === 2022-09-07 === |
| − | * Update: PEC-CAB/Current/CABPEGuide/Configure [https://all.docs.genesys.com/index.php?title=PEC-CAB/Current/CABPEGuide/Configure&type=revision&diff=126084&oldid=114942 view diff] (updated) | + | * Update: ATC/Current/AdminGuide/About action maps [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_action_maps&type=revision&diff=127889&oldid=115868 view diff] (updated) |
| − | *:: The following information was added: | + | **: Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set. |
| − | ** enableServiceLinks controls whether service information is added to environment variables or not. When the value is true, a set of environment variables for each active service are added to the pod. | |
| − | * New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** In Workforce Management (WFM), you'll use the Build Staffing wizard to build staffing data for multiple activities based on the default forecasting objectives for each activity type (Immediate, Deferred, Fixed-Staff).
| |
| − | * New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** Use the Staffing Build Wizard to build staffing data for multiple activities based on the default forecasting objectives. The wizard uses the default objectives for each of the following types of activities: immediate, deferred and fixed-staff.
| |
| − | * Update: PEC-WFM/Current/Supervisor/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzd&type=revision&diff=126049&oldid=67814 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** The Staffing Build Wizard allows you to update some or all of the default service level objectives with the new values you have specified. The Update activity default SL objective check box for each parameter you want to update saves the new default values as the new defaults.
| |
| − | * New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/DfltFrcstObj view diff] (new)
| |
| − | *:: The new page describes the following information:
| |
| − | ** Use the default forecasting objectives to set default target service levels or staffing requirements for different types of activities. For Immediate Work activities, you can configure the following settings and options: Target Options, Staffing Requirements, Average Activity Handling Time and Staffing Template.
| |
| − | * Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldWzd&type=revision&diff=126044&oldid=59777 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Build Staffing dialog shows values used for the most recent staffing build or the default forecasting objectives values. You can save the values of certain parameters as the new default service level objectives. If you are building staffing for a single (or multi-site) Immediate activity type, you can choose to update some or all of the default services level objectives with the new values.
| |
| | | | |
| − | === 2022-08-03 ===
| |
| − | * Update: PEC-REP/Current/RT/RTRImportExport [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRImportExport&type=revision&diff=125980&oldid=99986 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Some typos were fixed. Some content was deleted. Select the dashboards, wallboards, and widget templates from the package file to import into your current environment. Video: Export Dashboards.
| |
| − | * Update: BDS/Current/BDSPEGuide/Provision [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Provision&type=revision&diff=125975&oldid=118195 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Source extract date is the last successful source extract date from GIM database. Supported data sources are GIM, WFM, GVP, GIR, S3, INVENTORY, and ALTOCLOUD.
| |
| − | * Update: PEC-REC/Current/User/usernew [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/usernew&type=revision&diff=125959&oldid=58683 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** SpeechMiner now supports processing of private Facebook and Twitter interactions. It also supports HTML formatted content for digital media interactions. SpeechMiner supports the Microsoft Edge Chromium browser.
| |
| − | * Update: PEC-REC/Current/User/trendingtoolbar [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/trendingtoolbar&type=revision&diff=125958&oldid=117344 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-REC/Current/User/createanewsearch [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/createanewsearch&type=revision&diff=125955&oldid=117342 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=125954&oldid=117331 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed. Some content was deleted. The filters available are dependent on whether Speech Analytics is enabled and with Recording and Quality Management is enabled, so some content may be deleted.
| |
| | | | |
| − | === 2022-08-02 === | + | === 2022-09-05 === |
| − | * Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=125917&oldid=108005 view diff] (updated)
| + | * New Page: System/security use cases [https://all.docs.genesys.com/index.php?title=System/security_use_cases view diff] (new) |
| − | *:: The following information was added:
| + | **: The following table provides information on security use cases in Genesys Multicloud CX. The information includes how roles and permissions are managed. |
| − | ** Typos were fixed.
| |
| − | * Update: WID/Current/GCAPI/WebChatService [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChatService&type=revision&diff=125908&oldid=110273 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: WID/Current/SDK/WebChatService-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChatService-combined&type=revision&diff=125906&oldid=117884 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: WID/HIW [https://all.docs.genesys.com/index.php?title=WID/HIW&type=revision&diff=125905&oldid=101774 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * Update: PrivateEdition/Current/PEGuide/Prerequisites [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/Prerequisites&type=revision&diff=125882&oldid=120452 view diff] (updated)
| |
| − | *:: The following information was added:
| |
| − | ** Typos were fixed.
| |
| − | * New Page: GAMD/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin/Packages view diff] (new) | |
| − | *:: The new page describes the following information: | |
| − | ** To download the Gplus Adapter for Microsoft Dynamics 9.1, click the following link:Gplus-Adapters-Microsoft Dynamics-9.1.001. To summarize, it's a Gplus adapter.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125860&oldid=125858 view diff] (minor)
| |
| − | * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125858&oldid=108149 view diff] (updated)
| |
| − | *:: The following information was added: | |
| − | ** Digital Channels is a service in the network. It sends messages to Genesys Widgets, Workspace Web Edition, CX Contact, PostgreSQL, Postgres, and Interactions.
| |
| | | | |
| − | === 2022-08-01 === | + | |
| − | * New Page: PEC-Admin/Current/Admin/PortalMetrics [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/PortalMetrics view diff] (new) | + | === 2022-09-02 === |
| − | *:: The new page describes the following information: | + | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=127770&oldid=126388 view diff] (minor) |
| − | ** The metrics details of Genesys Portal are for internal use only. The metrics are scraped from Prometheus/Grafana Cloud. If the portal's HTTP status code is not 200 for 10 minutes, the PagerDuty incident is triggered automatically. | + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=127768&oldid=127748 view diff] (updated) |
| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=125834&oldid=124276 view diff] (updated) | + | **: Follow the instructions provided by the storage service provider of your choice to create th. need to know details such as the endpoint information, access key, and secret. Unless Kafka has been configured to auto-create topics, ensure that the Kafka topics. supports using a customized topic name. |
| − | *:: The following information was added: | + | |
| − | ** The Portico option depends on the provider's value of the service. Supported values are: Portico - Async - mGage. Typos were fixed. | + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGIM&type=revision&diff=127767&oldid=127747 view diff] (updated) |
| | + | **: GIM and GIM monitoring are the only services that run in the GIM Docker container. Unless you elect to store your exported data in a local directory, your Info Mart data is exported to an object store. |
| | + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGSP&type=revision&diff=127763&oldid=127737 view diff] (updated) |
| | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| | + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGIM&type=revision&diff=127762&oldid=127736 view diff] (updated) |
| | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| | + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGCA&type=revision&diff=127761&oldid=127735 view diff] (updated) |
| | + | **: Genesys Info Mart does not report the ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to. erify the successful deployment and readiness status of the Kubernetes objects. |
| | + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=127760&oldid=127733 view diff] (updated) |
| | + | **: Configure. requires the following secrets: docker-registry, kafka-secrets, gsp-s3. You must override the securityContext settings in your OpenShift. aml file, so that no user or group IDs are specified. For details, see Configure security, below. |
| | + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=127746&oldid=126436 view diff] (updated) |
| | + | **: summarize:. To find the correct Helm chart version for your release, see Helm charts and containers for Genesys Info Mart. |
| | + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/Overview&type=revision&diff=127745&oldid=117502 view diff] (updated) |
| | + | **: There is an update about Genesys Info Mart |
| | + | |
| | + | * Update: PEC-OU/Current/CXContact/CompTools [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CompTools&type=revision&diff=127702&oldid=115627 view diff] (updated) |
| | + | **: You can create custom rules so that dialing is blocked during certain time periods or on specific dates. For example, if you want to suppress dialing on a holiday or a no contact day you can specify suitable conditions in a custom rule. If you want the record to be redialed, for example the next day, you will need to configure a disposition code. |
| | + | |
| | + | |
| | + | === 2022-09-01 === |
| | + | * Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=127672&oldid=127441 view diff] (minor) |
| | + | * Update: System/Current/GenesysChoice/Digital1 [https://all.docs.genesys.com/index.php?title=System/Current/GenesysChoice/Digital1&type=revision&diff=127619&oldid=116450 view diff] (updated) |
| | + | **: The total number of unique User IDs that logged into a Digital 1 bundled Multicloud CX service in a given geographic region and have taken a Chat. interaction during the billing period. Named users are calculated and billed separately for each geographic region. Any User ID used by Genesys for testing purpose is excluded from the named user calculation. |
