|
|
(44 intermediate revisions by 7 users not shown) |
Line 1: |
Line 1: |
− | {{MintyDocsManual
| + | #REDIRECT [[Draft:DES/Current/Designer]] |
− | |product=
| |
− | |version=Current
| |
− | |manual=Admin
| |
− | |alternateforms=Form:ArticleUnstructured,Form:TaskSummary,Form:GetStarted
| |
− | |displayname=Designer Administrator's Guide
| |
− | |pagination=no
| |
− | |topicslist=* -Get Started
| |
− | ** GetStarted
| |
− | ** NoCache
| |
− | ** Features
| |
− | ** Security
| |
− | ** AppStruc
| |
− | ** Variables
| |
− | ** SavePublish
| |
− | * -Applications
| |
− | ** ApplicationsBar
| |
− | * -Modules
| |
− | ** SharedModulesBar
| |
− | * -Resources
| |
− | ** MediaResources
| |
− | *** Personas
| |
− | ** DigitalResourcesBar
| |
− | * -Grammars & Bots
| |
− | ** SpeechGrammarsBar
| |
− | * -Business Controls
| |
− | ** BusinessObjectsBar
| |
− | ** EmergencyFlags
| |
− | ** DesBusinessHours
| |
− | ** SpecialDays
| |
− | ** DataTables
| |
− | * -Admin
| |
− | ** AdminBar
| |
− | ** Partitions
| |
− | * -Using blocks
| |
− | ** Blocks
| |
− | * -Logic and Control Blocks
| |
− | ** LogicCtrlBlocks
| |
− | ** AssignVar
| |
− | ** ChangeLang
| |
− | ** ClickToCall
| |
− | ** GoTo
| |
− | ** Return
| |
− | ** Segmentation
| |
− | ** SharedMod
| |
− | ** TerminateCall
| |
− | ** TerminateChat
| |
− | * -User Interaction Blocks
| |
− | ** UserIntBlocks
| |
− | ** BotBlock
| |
− | ** Menu
| |
− | ** MenuOption
| |
− | ** PlayMessage
| |
− | ** RecordCall
| |
− | ** RecordUtterance
| |
− | ** UserInput
| |
− | ** AutomatedMessage
| |
− | ** ChatMessage
| |
− | ** ChatCustomMessage
| |
− | ** ChatTranscript
| |
− | ** GetChatTranscript
| |
− | ** SendEmail
| |
− | * -Business Controls Blocks
| |
− | ** BusinessCtrlBlocks
| |
− | ** BusinessHrs
| |
− | ** DataTable
| |
− | ** Emergency
| |
− | ** SpecialDay
| |
− | * -Routing Blocks
| |
− | ** RoutingBlocks
| |
− | ** QueryVQs
| |
− | ** RouteAgent
| |
− | ** RouteCall
| |
− | ** RoutingAlgorithms
| |
− | ** Route
| |
− | ** StartTreatment
| |
− | ** Transfer
| |
− | ** VoiceMail
| |
− | ** PredictiveRouting
| |
− | * -Data Blocks
| |
− | ** DataBlocks
| |
− | ** CallData
| |
− | ** Statistic
| |
− | ** TxnList
| |
− | * -External Services Blocks
| |
− | ** ExtServBlocks
| |
− | ** CustomService
| |
− | ** HTTPREST
| |
− | * -Reporting Blocks
| |
− | ** ReportingBlocks
| |
− | ** Activity
| |
− | ** Milestone
| |
− | ** Debug
| |
− | * -Callback Blocks
| |
− | ** CallbackBlocks
| |
− | ** CallbackV2
| |
− | ** CallbackASAP
| |
− | ** CallbackSched
| |
− | ** CallbackAvail
| |
− | ** CallbackCancel
| |
− | ** CallbackExisting
| |
− | ** ValidatePhoneNumber
| |
− | ** CallbackVqWatermark
| |
− | * -Survey Blocks
| |
− | ** SurveyBlocks
| |
− | ** Survey
| |
− | * -Designer Analytics
| |
− | ** AnalyticsBar
| |
− | ** ManageDash
| |
− | ** SummaryDash
| |
− | ** AppDetailsDash
| |
− | ** DurationsDash
| |
− | ** DataTablesDash
| |
− | ** SpikesDash
| |
− | ** HeatmapsDash
| |
− | ** PathDash
| |
− | ** SankeyDash
| |
− | ** SunburstDash
| |
− | ** InputsDash
| |
− | ** SurveysDash
| |
− | ** ExtServDash
| |
− | ** RoutingDash
| |
− | ** BusCtrlDash
| |
− | ** SDRDash
| |
− | ** SdrRef
| |
− | |topicslistpage=
| |
− | |defaultform=Form:Article
| |
− | |inherit=no
| |
− | }}
| |
− | {{Article
| |
− | |PageType=Manual
| |
− | |Platform=PureEngage
| |
− | |Context=Learn how administrators work with the Designer application.
| |
− | |Section={{Section
| |
− | |ComingSoon=No
| |
− | |alignment=Vertical
| |
− | |structuredtext={{NoteFormat|These help topics are intended for the latest release of Designer (Version 9.0). If you are running a version older than 9.0, some of the features and functionality described here might not apply (you can check your version in the top-right corner of the Designer interface). In that case, refer to [https://docs.genesys.com/Documentation:DES:Help:Welcome this version] of the Designer Help. If you have questions about the features available in your version of the software, contact your Genesys representative.}}
| |
− | |fullwidth=No
| |
− | |Status=No
| |
− | }}
| |
− | |Standalone=No
| |
− | |DisplayName=Designer
| |
− | |Application=Designer
| |
− | |Role=Administrator
| |
− | |TocName=Designer
| |
− | }}
| |
Latest revision as of 14:57, April 21, 2021