From Genesys Documentation
(Re-organized topics) |
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Line 7: | Line 7: | ||
** GetStarted | ** GetStarted | ||
** Features | ** Features | ||
+ | ** Security | ||
+ | ** SmartApp | ||
+ | * -Working with Applications | ||
+ | ** ApplicationsBar | ||
+ | ** Build logic | ||
** ApplicationPhases | ** ApplicationPhases | ||
− | |||
** AppStruc | ** AppStruc | ||
− | ** | + | ** ApplicationSettings |
** Variables | ** Variables | ||
+ | ** FirstApp | ||
** SavePublish | ** SavePublish | ||
+ | * -Managing Application Resources | ||
+ | ** -Business Controls | ||
+ | *** BusinessObjectsBar | ||
+ | *** EmergencyFlags | ||
+ | *** DesBusinessHours | ||
+ | *** SpecialDays | ||
+ | *** DataTables | ||
+ | ** -Grammars & Bots | ||
+ | *** SpeechGrammarsBar | ||
+ | *** BotRegistry | ||
+ | ** MediaResources | ||
+ | ** DigitalResourcesBar | ||
+ | ** Personas | ||
+ | ** SharedModulesBar | ||
+ | ** AdminBar | ||
+ | *** Partitions | ||
** SupportedLanguages | ** SupportedLanguages | ||
** FileSizeRef | ** FileSizeRef | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
** IntelligentPrompts | ** IntelligentPrompts | ||
− | |||
** PII | ** PII | ||
** StandardResponses | ** StandardResponses | ||
** FieldCodes | ** FieldCodes | ||
** CustomVars | ** CustomVars | ||
− | * - | + | * -Working with Blocks |
− | + | ** -Logic and Control Blocks | |
− | + | *** LogicCtrlBlocks | |
− | + | *** AssignVar | |
− | + | *** ChangeLang | |
− | + | *** Classify | |
− | + | *** ClickToCall | |
− | + | *** GoTo | |
− | * | + | *** Return |
− | + | *** Segmentation | |
− | + | *** SharedMod | |
− | + | *** TerminateCall | |
− | + | *** TerminateChat | |
− | * -Logic and Control Blocks | + | *** ChangePersona |
− | ** LogicCtrlBlocks | + | ** -User Interaction Blocks |
− | ** AssignVar | + | *** UserIntBlocks |
− | ** ChangeLang | + | *** BotBlock |
− | ** Classify | + | *** Menu |
− | ** ClickToCall | + | *** MenuOption |
− | ** GoTo | + | *** PlayMessage |
− | ** Return | + | *** RecordCall |
− | ** Segmentation | + | *** RecordUtterance |
− | ** SharedMod | + | *** UserInput |
− | ** TerminateCall | + | *** AutomatedMessage |
− | ** TerminateChat | + | *** ChatMessage |
− | ** ChangePersona | + | *** ChatCustomMessage |
− | * -User Interaction Blocks | + | *** ChatTranscript |
− | ** UserIntBlocks | + | *** GetChatTranscript |
− | ** BotBlock | + | *** SendEmail |
− | ** Menu | + | *** SendSMS |
− | ** MenuOption | + | ** -Business Controls Blocks |
− | ** PlayMessage | + | *** BusinessCtrlBlocks |
− | ** RecordCall | + | *** BusinessHrs |
− | ** RecordUtterance | + | *** DataTable |
− | ** UserInput | + | *** Emergency |
− | ** AutomatedMessage | + | *** SpecialDay |
− | ** ChatMessage | + | ** -Routing Blocks |
− | ** ChatCustomMessage | + | *** RoutingBlocks |
− | ** ChatTranscript | + | *** QueryVQs |
− | ** GetChatTranscript | + | *** RouteAgent |
− | ** SendEmail | + | *** RouteCall |
− | ** SendSMS | + | *** RoutingAlgorithms |
− | * -Business Controls Blocks | + | *** Route |
− | ** BusinessCtrlBlocks | + | *** StartTreatment |
− | ** BusinessHrs | + | *** Transfer |
− | ** DataTable | + | *** VoiceMail |
− | ** Emergency | + | *** PredictiveRouting |
− | ** SpecialDay | + | ** -Data Blocks |
− | * -Routing Blocks | + | *** DataBlocks |
− | ** RoutingBlocks | + | *** CallData |
− | ** QueryVQs | + | *** Statistic |
− | ** RouteAgent | + | *** TxnList |
− | ** RouteCall | + | ** -External Services Blocks |
− | ** RoutingAlgorithms | + | *** ExtServBlocks |
− | ** Route | + | *** CustomService |
− | ** StartTreatment | + | *** HTTPREST |
− | ** Transfer | + | ** -Reporting Blocks |
− | ** VoiceMail | + | *** ReportingBlocks |
− | ** PredictiveRouting | + | *** Activity |
− | * -Data Blocks | + | *** Milestone |
− | ** DataBlocks | + | *** Debug |
− | ** CallData | + | ** -Callback Blocks |
− | ** Statistic | + | *** CallbackBlocks |
− | ** TxnList | + | *** CallbackV2 |
− | * -External Services Blocks | + | *** CallbackASAP |
− | ** ExtServBlocks | + | *** CallbackSched |
− | ** CustomService | + | *** CallbackAvail |
− | ** HTTPREST | + | *** CallbackCancel |
− | * -Reporting Blocks | + | *** CallbackExisting |
− | ** ReportingBlocks | + | *** ValidatePhoneNumber |
− | ** Activity | + | *** CallbackVqWatermark |
− | ** Milestone | + | ** -Survey Blocks |
− | ** Debug | + | *** SurveyBlocks |
− | * -Callback Blocks | + | *** Survey |
− | ** CallbackBlocks | ||
− | ** CallbackV2 | ||
− | ** CallbackASAP | ||
− | ** CallbackSched | ||
− | ** CallbackAvail | ||
− | ** CallbackCancel | ||
− | ** CallbackExisting | ||
− | ** ValidatePhoneNumber | ||
− | ** CallbackVqWatermark | ||
− | * -Survey Blocks | ||
− | ** SurveyBlocks | ||
− | ** Survey | ||
* -Designer Analytics | * -Designer Analytics | ||
** AnalyticsBar | ** AnalyticsBar | ||
Line 137: | Line 135: | ||
** BotsDash | ** BotsDash | ||
** SdrRef | ** SdrRef | ||
− | * -Troubleshooting | + | * -Tips and Troubleshooting |
** Troubleshooting | ** Troubleshooting | ||
* -SmartApp | * -SmartApp |
Revision as of 15:14, January 13, 2021
This is a draft page; the published version of this page can be found at PEC-ROU/Current/Designer.
[[Category:]]
Difference between revisions of "Draft: PEC-ROU/Current/Designer"

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