Difference between revisions of "Draft: PEC-ROU/Current/Designer"
From Genesys Documentation
(Re-organized topics) |
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| Line 7: | Line 7: | ||
** GetStarted | ** GetStarted | ||
** Features | ** Features | ||
| + | ** Security | ||
| + | ** SmartApp | ||
| + | * -Working with Applications | ||
| + | ** ApplicationsBar | ||
| + | ** Build logic | ||
** ApplicationPhases | ** ApplicationPhases | ||
| − | |||
** AppStruc | ** AppStruc | ||
| − | ** | + | ** ApplicationSettings |
** Variables | ** Variables | ||
| + | ** FirstApp | ||
** SavePublish | ** SavePublish | ||
| + | * -Managing Application Resources | ||
| + | ** -Business Controls | ||
| + | *** BusinessObjectsBar | ||
| + | *** EmergencyFlags | ||
| + | *** DesBusinessHours | ||
| + | *** SpecialDays | ||
| + | *** DataTables | ||
| + | ** -Grammars & Bots | ||
| + | *** SpeechGrammarsBar | ||
| + | *** BotRegistry | ||
| + | ** MediaResources | ||
| + | ** DigitalResourcesBar | ||
| + | ** Personas | ||
| + | ** SharedModulesBar | ||
| + | ** AdminBar | ||
| + | *** Partitions | ||
** SupportedLanguages | ** SupportedLanguages | ||
** FileSizeRef | ** FileSizeRef | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
** IntelligentPrompts | ** IntelligentPrompts | ||
| − | |||
** PII | ** PII | ||
** StandardResponses | ** StandardResponses | ||
** FieldCodes | ** FieldCodes | ||
** CustomVars | ** CustomVars | ||
| − | * - | + | * -Working with Blocks |
| − | + | ** -Logic and Control Blocks | |
| − | + | *** LogicCtrlBlocks | |
| − | + | *** AssignVar | |
| − | + | *** ChangeLang | |
| − | + | *** Classify | |
| − | + | *** ClickToCall | |
| − | + | *** GoTo | |
| − | * | + | *** Return |
| − | + | *** Segmentation | |
| − | + | *** SharedMod | |
| − | + | *** TerminateCall | |
| − | + | *** TerminateChat | |
| − | * -Logic and Control Blocks | + | *** ChangePersona |
| − | ** LogicCtrlBlocks | + | ** -User Interaction Blocks |
| − | ** AssignVar | + | *** UserIntBlocks |
| − | ** ChangeLang | + | *** BotBlock |
| − | ** Classify | + | *** Menu |
| − | ** ClickToCall | + | *** MenuOption |
| − | ** GoTo | + | *** PlayMessage |
| − | ** Return | + | *** RecordCall |
| − | ** Segmentation | + | *** RecordUtterance |
| − | ** SharedMod | + | *** UserInput |
| − | ** TerminateCall | + | *** AutomatedMessage |
| − | ** TerminateChat | + | *** ChatMessage |
| − | ** ChangePersona | + | *** ChatCustomMessage |
| − | * -User Interaction Blocks | + | *** ChatTranscript |
| − | ** UserIntBlocks | + | *** GetChatTranscript |
| − | ** BotBlock | + | *** SendEmail |
| − | ** Menu | + | *** SendSMS |
| − | ** MenuOption | + | ** -Business Controls Blocks |
| − | ** PlayMessage | + | *** BusinessCtrlBlocks |
| − | ** RecordCall | + | *** BusinessHrs |
| − | ** RecordUtterance | + | *** DataTable |
| − | ** UserInput | + | *** Emergency |
| − | ** AutomatedMessage | + | *** SpecialDay |
| − | ** ChatMessage | + | ** -Routing Blocks |
| − | ** ChatCustomMessage | + | *** RoutingBlocks |
| − | ** ChatTranscript | + | *** QueryVQs |
| − | ** GetChatTranscript | + | *** RouteAgent |
| − | ** SendEmail | + | *** RouteCall |
| − | ** SendSMS | + | *** RoutingAlgorithms |
| − | * -Business Controls Blocks | + | *** Route |
| − | ** BusinessCtrlBlocks | + | *** StartTreatment |
| − | ** BusinessHrs | + | *** Transfer |
| − | ** DataTable | + | *** VoiceMail |
| − | ** Emergency | + | *** PredictiveRouting |
| − | ** SpecialDay | + | ** -Data Blocks |
| − | * -Routing Blocks | + | *** DataBlocks |
| − | ** RoutingBlocks | + | *** CallData |
| − | ** QueryVQs | + | *** Statistic |
| − | ** RouteAgent | + | *** TxnList |
| − | ** RouteCall | + | ** -External Services Blocks |
| − | ** RoutingAlgorithms | + | *** ExtServBlocks |
| − | ** Route | + | *** CustomService |
| − | ** StartTreatment | + | *** HTTPREST |
| − | ** Transfer | + | ** -Reporting Blocks |
| − | ** VoiceMail | + | *** ReportingBlocks |
| − | ** PredictiveRouting | + | *** Activity |
| − | * -Data Blocks | + | *** Milestone |
| − | ** DataBlocks | + | *** Debug |
| − | ** CallData | + | ** -Callback Blocks |
| − | ** Statistic | + | *** CallbackBlocks |
| − | ** TxnList | + | *** CallbackV2 |
| − | * -External Services Blocks | + | *** CallbackASAP |
| − | ** ExtServBlocks | + | *** CallbackSched |
| − | ** CustomService | + | *** CallbackAvail |
| − | ** HTTPREST | + | *** CallbackCancel |
| − | * -Reporting Blocks | + | *** CallbackExisting |
| − | ** ReportingBlocks | + | *** ValidatePhoneNumber |
| − | ** Activity | + | *** CallbackVqWatermark |
| − | ** Milestone | + | ** -Survey Blocks |
| − | ** Debug | + | *** SurveyBlocks |
| − | * -Callback Blocks | + | *** Survey |
| − | ** CallbackBlocks | ||
| − | ** CallbackV2 | ||
| − | ** CallbackASAP | ||
| − | ** CallbackSched | ||
| − | ** CallbackAvail | ||
| − | ** CallbackCancel | ||
| − | ** CallbackExisting | ||
| − | ** ValidatePhoneNumber | ||
| − | ** CallbackVqWatermark | ||
| − | * -Survey Blocks | ||
| − | ** SurveyBlocks | ||
| − | ** Survey | ||
* -Designer Analytics | * -Designer Analytics | ||
** AnalyticsBar | ** AnalyticsBar | ||
| Line 137: | Line 135: | ||
** BotsDash | ** BotsDash | ||
** SdrRef | ** SdrRef | ||
| − | * -Troubleshooting | + | * -Tips and Troubleshooting |
** Troubleshooting | ** Troubleshooting | ||
* -SmartApp | * -SmartApp | ||
Revision as of 15:14, January 13, 2021
This is a draft page; the published version of this page can be found at PEC-ROU/Current/Designer.
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