|
|
| (5 intermediate revisions by 2 users not shown) |
| Line 1: |
Line 1: |
| | + | #REDIRECT [[https://google.com]] |
| | | | |
| − | === 2022-08-23 === | + | === 2022-09-13 === |
| − | * Update: PEC-IWD/Current/Administrator/IWDMailboxes [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDMailboxes&type=revision&diff=126990&oldid=108167 view diff] (updated) | + | * Update: DES/Current/Designer/DesBusinessHours [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/DesBusinessHours&type=revision&diff=128307&oldid=86775 view diff] (updated) |
| − | **: Readability of the High Priority/Importance email mark depends on the email client in use. For email sent via Google to Microsoft mailboxes, this mark CANNOT be read by Email for Multicloud CX. If an unrecoverable email error is identified when processing an email, the system marks the email as read and skips it. The email will not be processed during the next cycle. | + | **: If the current day is a Special Day and there are multiple matching exceptions defined for it, Designer uses only the first exception that matches the specified conditions and ignores any others. |
| | + | * Update: VM/Current/VMPEGuide/Planning [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Planning&type=revision&diff=128278&oldid=128002 view diff] (updated) |
| | + | **: Network bandwidth must be sufficient to handle the volume of data to be transferred into and out of Kafka and Redis. Subnet sizing to accommodate N+1 Tenant pods. |
| | | | |
| − | * Update: PEC-IWD/Current/Administrator/IWDEndpoints [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDEndpoints&type=revision&diff=126989&oldid=84848 view diff] (updated) | + | * New Page: Mixed [https://all.docs.genesys.com/index.php?title=Mixed view diff] (new) |
| − | **: Typos were fixed. | + | **: Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX Mixed Mode. Find general information covering what you need to know about setting up the mode in your environment. |
| − | * Update: PEC-GPA/Current/Administrator/GplusTroubleshoot90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusTroubleshoot90&type=revision&diff=126988&oldid=116710 view diff] (updated)
| |
| − | **: Gplus Adapter can display notifications in Agent Workspace when events are successful or unsuccessful. To enable this feature, create the salesforce. debug-notifications key in the crm-adapter section and set the value to true.
| |
| | | | |
| − | * Update: PEC-GPA/Current/Administrator/GplusScreenPop90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusScreenPop90&type=revision&diff=126987&oldid=125556 view diff] (updated) | + | * Update: PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects&type=revision&diff=128248&oldid=123353 view diff] (updated) |
| − | **: For information about troubleshooting Gplus Adapter for Salesforce, refer to Troubleshooting G plus Adapter Integration with Salesforce. Some content was deleted. For more information, visit G plus adapter integration with salesforce.com. | + | **: Learn how to use the Projects Reference Guide. Use this guide to help you with your next project. |
| | | | |
| − | * Update: PEC-REP/Current/RT/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/GetStarted&type=revision&diff=126979&oldid=122095 view diff] (updated) | + | * Update: ATC/Current/AdminGuide/Trigger [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Trigger&type=revision&diff=128229&oldid=120470 view diff] (updated) |
| − | **: Typos were fixed. | + | **: There is an update about actionmapEstimate: View |
| − | * Update: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain&type=revision&diff=126974&oldid=126877 view diff] (minor)
| |
| | | | |
| − | === 2022-08-22 ===
| |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/EE30 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE30&type=revision&diff=126928&oldid=79002 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE34&type=revision&diff=126927&oldid=124203 view diff] (updated)
| |
| − | **: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls. Outbound Campaigns and Genesys Typos were fixed. Some content was deleted.
| |
| | | | |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE22&type=revision&diff=126926&oldid=108017 view diff] (updated)
| + | === 2022-09-09 === |
| − | **: Typos were fixed.
| + | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=128082&oldid=126772 view diff] (updated) |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE20 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE20&type=revision&diff=126925&oldid=78744 view diff] (updated)
| + | **: Steps 1-8 are to register an Azure public client application for the mailbox(es) that will be accessed by Genesys. A single Azure application can support all mailboxes for the same company. |
| − | **: Typos were fixed.
| |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE19 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE19&type=revision&diff=126921&oldid=109823 view diff] (updated) | |
| − | **: Typos were fixed.
| |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE18 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE18&type=revision&diff=126909&oldid=78987 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE16 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE16&type=revision&diff=126907&oldid=109272 view diff] (updated)
| |
| − | **: Typos were fixed. | |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE07 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE07&type=revision&diff=126904&oldid=109813 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE02 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE02&type=revision&diff=126903&oldid=78082 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/CE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE01&type=revision&diff=126902&oldid=109972 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/BO11 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO11&type=revision&diff=126901&oldid=110168 view diff] (updated)
| |
| − | **: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls. Outbound Campaigns and Genesys Typos were fixed. The agent workspace is available in iOS and Android.
| |
| | | | |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/BO06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO06&type=revision&diff=126898&oldid=110039 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: UseCases/Current/GenesysEngage-onpremises/BO04 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO04&type=revision&diff=126896&oldid=109499 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-OU/Current/CXContact/EmailCampaign [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/EmailCampaign&type=revision&diff=126891&oldid=115625 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| | | | |
| − | === 2022-08-18 === | + | === 2022-09-08 === |
| − | * New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff] (new) | + | * Update: VM/Current/VMPEGuide/UpgradeVoicemail [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/UpgradeVoicemail&type=revision&diff=128004&oldid=96493 view diff] (updated) |
| − | **: The Tenant Service is a service in the Genesys Multicloud CX network. The architecture of the Tenant service is different from that of the other Voice Microservices. For the high-level architecture that includes all of the Voice Micro Services, see the architecture page. | + | **: Some parameters in the canary_override_values.yaml file must be overridden. This file is passed to the Helm chart during the deployment of a canary instance. The procedure to rollback voicemail is similar to voice microservices rollback. |
| | | | |
| − | * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126850&oldid=126846 view diff] (minor)
| + | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=127992&oldid=126608 view diff] (updated) |
| − | * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126846&oldid=115382 view diff] (minor)
| + | **: This guide explains how to use the configuration options listed in this article. Refer to the following articles to learn about what these options do and how they work together. |
| − | * Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=126836&oldid=124304 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-WFM/Current/Administrator/UserSec [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/UserSec&type=revision&diff=126835&oldid=111282 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-REC/Current/Administrator/ScreenRecordingConfig [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/ScreenRecordingConfig&type=revision&diff=126834&oldid=117751 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices&type=revision&diff=126833&oldid=107894 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: GenesysEngageMulticloud/Current/GECUG/InboundServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/InboundServices&type=revision&diff=126832&oldid=110801 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: GAA/Current/WDEPlugin/PrerequisitesArticle [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/PrerequisitesArticle&type=revision&diff=126831&oldid=58260 view diff] (minor)
| |
| − | * Update: GAA/Current/WDEPlugin/InstallWDEplugin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/InstallWDEplugin&type=revision&diff=126830&oldid=58178 view diff] (minor)
| |
| − | * Update: GAA/Current/WDEPlugin/ConfigureGenAdmin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/ConfigureGenAdmin&type=revision&diff=126829&oldid=110369 view diff] (minor)
| |
| − | * Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=126788&oldid=123960 view diff] (minor)
| |
| − | * Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=126785&oldid=125917 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRSampleDesignerApp&type=revision&diff=126784&oldid=58734 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-ROU/Current/GTR/GTROverview [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTROverview&type=revision&diff=126783&oldid=58315 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-ROU/Current/GTR/GTRIntegrate [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRIntegrate&type=revision&diff=126782&oldid=44914 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-REP/HIW [https://all.docs.genesys.com/index.php?title=PEC-REP/HIW&type=revision&diff=126781&oldid=79209 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-REP [https://all.docs.genesys.com/index.php?title=PEC-REP&type=revision&diff=126779&oldid=119624 view diff] (minor)
| |
| − | * Update: PEC-IWD/HIW [https://all.docs.genesys.com/index.php?title=PEC-IWD/HIW&type=revision&diff=126778&oldid=89898 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126777&oldid=126337 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-IWD/Current/Administrator/IWDGTL [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDGTL&type=revision&diff=126776&oldid=119311 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-IWD/Current/Administrator/IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWD&type=revision&diff=126775&oldid=84855 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126773&oldid=126580 view diff] (updated) | |
| − | **: external web site URL can be defined using the $AttachedData.Y$ parameter to have flexible text in the URL where Y represents an attached data name. With this URL, if an interaction is received with a CustomerLocation attached data with the value of Paris, then the external website will be displayed in a dedicated tab called Customer Location. | |
| | | | |
| − | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126772&oldid=126557 view diff] (updated)
| |
| − | **: Typos were fixed. Some content was deleted.
| |
| − | * Update: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN&type=revision&diff=126755&oldid=126364 view diff] (updated)
| |
| − | **: Genesys is committed to diversity, equality, and inclusivity. This includes using appropriate terms in our software and documentation. For the terms master/slave, Genesys uses “primary” and “secondary” or “ primary’ and ‘replica,’ with exceptions for their use in third-party commands.
| |
| | | | |
| − | * Update: PEC-WFM/Current/Supervisor/AdherenceMdl [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/AdherenceMdl&type=revision&diff=126749&oldid=69694 view diff] (updated) | + | === 2022-09-07 === |
| − | **: Typos were fixed. | + | * Update: ATC/Current/AdminGuide/About action maps [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_action_maps&type=revision&diff=127889&oldid=115868 view diff] (updated) |
| | + | **: Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set. |
| | | | |
| − | === 2022-08-17 ===
| |
| − | * New Page: VM/Current/VMPEGuide/Architecture1 [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Architecture1 view diff] (new)
| |
| − | **: The following diagram shows an example of the high-level architecture for Voice Microservices. The direction of the arrows indicates where the connection is initiated (the source) and where an initiated connection connects to (the destination) The connection numbers refer to the numbers on the connection lines in the diagram.
| |
| | | | |
| − | * Update: PEC-WFM/Current/Administrator/TimeOffBid [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/TimeOffBid&type=revision&diff=126704&oldid=58422 view diff] (updated) | + | === 2022-09-05 === |
| − | **: If the supervisor sets the Wait-listed option to the preferred time-off item they created, then the bidding process handles this request as if the agent is bidding. If this time- off item is not within the time-offs bidding period, then it will not be saved. | + | * New Page: System/security use cases [https://all.docs.genesys.com/index.php?title=System/security_use_cases view diff] (new) |
| | + | **: The following table provides information on security use cases in Genesys Multicloud CX. The information includes how roles and permissions are managed. |
| | | | |
| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector&type=revision&diff=126691&oldid=126372 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector&type=revision&diff=126690&oldid=126371 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector&type=revision&diff=126689&oldid=126370 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector&type=revision&diff=126688&oldid=126369 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector&type=revision&diff=126687&oldid=126368 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| | | | |
| − | === 2022-08-16 === | + | === 2022-09-02 === |
| − | * Update: DES/Current/Designer/Survey [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Survey&type=revision&diff=126641&oldid=93717 view diff] (updated) | + | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=127770&oldid=126388 view diff] (minor) |
| − | **: Typos were fixed.
| + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=127768&oldid=127748 view diff] (updated) |
| − | * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126639&oldid=126543 view diff] (updated) | + | **: Follow the instructions provided by the storage service provider of your choice to create th. need to know details such as the endpoint information, access key, and secret. Unless Kafka has been configured to auto-create topics, ensure that the Kafka topics. supports using a customized topic name. |
| − | **: You can then choose how much interaction history data to query for each customer. This contextual data can then be used in the application to provide a more personalized experience for the customer. For more information, see system variables. | |
| | | | |
| − | * Update: PEC-AS/Current/ManageCC/Bulk operations [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Bulk_operations&type=revision&diff=126637&oldid=123282 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGIM&type=revision&diff=127767&oldid=127747 view diff] (updated) |
| − | **: Typos were fixed. | + | **: GIM and GIM monitoring are the only services that run in the GIM Docker container. Unless you elect to store your exported data in a local directory, your Info Mart data is exported to an object store. |
| − | * Update: PEC-AS/Current/ManageCC/Agent options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_options_overview&type=revision&diff=126636&oldid=75361 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Case and toast data [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Case_and_toast_data&type=revision&diff=126633&oldid=79353 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Multi-channel [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Multi-channel&type=revision&diff=126631&oldid=71495 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Voice options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voice_options&type=revision&diff=126628&oldid=123318 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Create agents [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Create_agents&type=revision&diff=126623&oldid=108048 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Channels options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Channels_options&type=revision&diff=126615&oldid=71767 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Global Login [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Global_Login&type=revision&diff=126612&oldid=74890 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Contacts [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Contacts&type=revision&diff=126611&oldid=76198 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Desktop Views options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Desktop_Views_options&type=revision&diff=126610&oldid=83833 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=126608&oldid=120621 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Agent and contact center statistics [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_and_contact_center_statistics&type=revision&diff=126607&oldid=83842 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Hierarchy [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Hierarchy&type=revision&diff=126599&oldid=45770 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Work with Global Favorites [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Work_with_Global_Favorites&type=revision&diff=126597&oldid=83837 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Interaction history advanced search [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Interaction_history_advanced_search&type=revision&diff=126596&oldid=83841 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/CC options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/CC_options_overview&type=revision&diff=126587&oldid=100492 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Email options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_options&type=revision&diff=126585&oldid=123324 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Service Client options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Service_Client_options&type=revision&diff=126584&oldid=45765 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Transactions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Transactions&type=revision&diff=126582&oldid=85785 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Feedback [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Feedback&type=revision&diff=126581&oldid=58729 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126580&oldid=117711 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Chat options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Chat_options&type=revision&diff=126576&oldid=123322 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/HIW [https://all.docs.genesys.com/index.php?title=PEC-AS/HIW&type=revision&diff=126574&oldid=58838 view diff] (updated)
| |
| − | **: summarize: Typos were fixed. space application, including what agents see and what tasks they can perform interaction channels such as voice, email, chat, and social media standard responses and case data.
| |
| | | | |
| − | * Update: PEC-AS/Current/ManageCC/Dispositions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Dispositions&type=revision&diff=126573&oldid=58416 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGSP&type=revision&diff=127763&oldid=127737 view diff] (updated) |
| − | **: Typos were fixed. | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| − | * Update: PEC-AS/Current/ManageCC/Voicemail [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voicemail&type=revision&diff=126567&oldid=58512 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Statistics options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Statistics_options&type=revision&diff=126560&oldid=77039 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Workitem options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Workitem_options&type=revision&diff=126559&oldid=58640 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126557&oldid=122192 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Standard Response Library options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Standard_Response_Library_options&type=revision&diff=126553&oldid=76250 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Caller ID [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Caller_ID&type=revision&diff=126551&oldid=59019 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS [https://all.docs.genesys.com/index.php?title=PEC-AS&type=revision&diff=126550&oldid=115397 view diff] (minor)
| |
| − | * Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=126546&oldid=125564 view diff] (updated)
| |
| − | **: Genesys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager (formerly Microsoft SCCM), that enable mass deployments of desktop software. Although Genesys Hardphone is not shipped with a Microsoft Software Installer (MSI), you can repackage it into an MSI.
| |
| | | | |
| − | * Update: DES/Current/Designer/Variables [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Variables&type=revision&diff=126544&oldid=119781 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGIM&type=revision&diff=127762&oldid=127736 view diff] (updated) |
| − | **: Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution. For example: {"PhoneNumber":"1234","EmailAddress":"name@ domain.com","FirstName":"John","LastName":"Doe"} | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| | | | |
| − | * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126543&oldid=116360 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGCA&type=revision&diff=127761&oldid=127735 view diff] (updated) |
| − | **: The Enable Customer Profile option enables Designer to retrieve certain details about the customer. For voice calls, Designer can identify the caller based on their phone number. For digital interactions, the contact s email address can be passed to Designer. You can then choose how much interaction history data to collect for each customer. | + | **: Genesys Info Mart does not report the ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to. erify the successful deployment and readiness status of the Kubernetes objects. |
| | | | |
| − | * Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126533&oldid=126529 view diff] (updated)
| + | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=127760&oldid=127733 view diff] (updated) |
| − | **: Typos were fixed.
| + | **: Configure. requires the following secrets: docker-registry, kafka-secrets, gsp-s3. You must override the securityContext settings in your OpenShift. aml file, so that no user or group IDs are specified. For details, see Configure security, below. |
| − | * Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126529&oldid=124892 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-AS/Current/ManageCC/Blob Storage [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Blob_Storage&type=revision&diff=126520&oldid=120379 view diff] (updated) | |
| − | **: Typos were fixed. | |
| − | * Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=126517&oldid=124201 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| | | | |
| − | === 2022-08-15 ===
| + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=127746&oldid=126436 view diff] (updated) |
| − | * Update: PEC-REP/Current/PulsePEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Upgrade&type=revision&diff=126471&oldid=118317 view diff] (updated) | + | **: summarize:. To find the correct Helm chart version for your release, see Helm charts and containers for Genesys Info Mart. |
| − | **: Genesys Pulse supports the following upgrade strategies. For a conceptual overview of the upgrade strategies, refer to Upgrade strategies in the Setting up Genesys Multicloud CX Private Edition guide. Use the following commands to get the updated Helm charts in your repository. | |
| | | | |
| − | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=126458&oldid=117505 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/Overview&type=revision&diff=127745&oldid=117502 view diff] (updated) |
| − | **: Follow the instructions provided by the storage service provider of your choice to create th bucket. Note and securely store the bucket details, particularly the access key and secret, when you create the storage bucket. | + | **: There is an update about Genesys Info Mart |
| | | | |
| | + | * Update: PEC-OU/Current/CXContact/CompTools [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CompTools&type=revision&diff=127702&oldid=115627 view diff] (updated) |
| | + | **: You can create custom rules so that dialing is blocked during certain time periods or on specific dates. For example, if you want to suppress dialing on a holiday or a no contact day you can specify suitable conditions in a custom rule. If you want the record to be redialed, for example the next day, you will need to configure a disposition code. |
| | | | |
| − | === 2022-08-12 ===
| |
| − | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=126436&oldid=117503 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=126435&oldid=119000 view diff] (updated)
| |
| − | **: You can override aspects of the default configuration to modify GSP behavior and customize the way data is stored in the Info Mart database. Treat your modified values.yaml file as source code, which you are responsible to maintain.
| |
| | | | |
| − | | + | === 2022-09-01 === |
| − | === 2022-08-11 === | + | * Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=127672&oldid=127441 view diff] (minor) |
| − | * New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff] (new) | + | * Update: System/Current/GenesysChoice/Digital1 [https://all.docs.genesys.com/index.php?title=System/Current/GenesysChoice/Digital1&type=revision&diff=127619&oldid=116450 view diff] (updated) |
| − | **: Agent Assist enables agents to access real-time voice transcription and real- time knowledge base and FAQ suggestions. Agents can read or paraphrase them on a voice call. Confidence values are assigned by Agent Assist based on your chosen model.
| + | **: The total number of unique User IDs that logged into a Digital 1 bundled Multicloud CX service in a given geographic region and have taken a Chat. interaction during the billing period. Named users are calculated and billed separately for each geographic region. Any User ID used by Genesys for testing purpose is excluded from the named user calculation. |
| − | | |
| − | * Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts [https://all.docs.genesys.com/index.php?title=PEC-Email/Current/EmailPEGuide/Email_metrics_and_alerts&type=revision&diff=126408&oldid=112529 view diff] (updated)
| |
| − | **: Typos were fixed. Some content was deleted.
| |
| − | | |
| − | === 2022-08-10 ===
| |
| − | * Update: DES/Current/DESPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Architecture&type=revision&diff=126389&oldid=107862 view diff] (updated) | |
| − | **: Connection numbers refer to the numbers on the connection lines in the diagram. The source is where the connection is initiated, and the destination is where an initiated connection connects to, from the point of view of Designer as a service in the network. Intra-cluster means connection is between services in the cluster. | |
| − | | |
| − | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126388&oldid=126379 view diff] (minor)
| |
| − | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126379&oldid=126367 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff] (new)
| |
| − | **: AI Connector functions as a webhook for Digital Channels interactions. It is a one-time process to ensure that the webhook URL is known and trusted. You can send request with admin-level access credentials to Digital Ch channels.
| |
| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector view diff] (new)
| |
| − | **: Learn how to deploy Digital Channels AI Connector into a private edition environment. Use OpenShift or Google Kubernetes Engine (GKE) to deploy the service. The instructions assume you are deploying the service in a service-specific namespace or OpenShift project.
| |
| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff] (new)
| |
| − | **: You can specify parameters for the deployment by overriding Helm chart values. You must override the security context to use arbitraryuids in your OpenShift deployment. For details, seeConfigure security below. For private edition, see the private edition guide.
| |
| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff] (new)
| |
| − | **: AI Connector in Genesys Multicloud CX private edition includes the following containers: postgres, vpc, load balancer, and VPC ingress. The service also includes a Helm chart, which you must deploy to install all the containers for AI Connector.
| |
| − | | |
| − | * New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff] (new)
| |
| − | **: The AI Connector interfaces with third-party natural language processing and virtual agent frameworks to stream audio and chat messages. It makes the interface available as an HTTP webhook endpoint where voice and digital channels can send interaction events.
| |
| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity view diff] (new)
| |
| − | **: For the Genesys Multicloud CX private edition services to receive and process voice interactions, you must enable voice connectivity. The following diagram shows the voice connections from the services running in Kubernetes to the other services.
| |
| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff] (new)
| |
| − | **: Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift. The SNAT pool is used when traffic is source network address translated to the OpenShift Cluster within the tunnel and also the SBCs on the external side.
| |
| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff] (new)
| |
| − | **: F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. VXLAN/GENEVE tunnels are created from the F5 Big-IP to the Red Hat OpenShift cluster. When a user configuration is applied or when a status change occurs, CIS automatically updates the configuration.
| |
| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN view diff] (new)
| |
| − | **: Learn how you can set up VXLAN tunnels, which is the first step in SBC integration with the Genesys Multicloud CX private edition deployment on OpenShift.
| |
| − | | |
| − | * New Page: PrivateEdition/Current/PEGuide/CISInstallation [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/CISInstallation view diff] (new)
| |
| − | **: The F5 Container Ingress Services (CIS) are part of SBC integration with the private edition deployment on OpenShift. CIS can be installed using helm charts. The chart repository can be added using the following command:helm repo add f5-stable.
| |
| − | | |
| − | * Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126337&oldid=93688 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=126325&oldid=125251 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | | |
| − | === 2022-08-09 ===
| |
| − | * Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=126308&oldid=125221 view diff] (updated)
| |
| − | **: Multicloud CX Innovation Edition provides customers with a non-production environment which is totally separate from their own production environment. This environment has all Genesys MCCX products, enabling them to easily innovate without touching production services.
| |
| − | | |
| − | * Update: BDS/Current/BDSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Deploy&type=revision&diff=126303&oldid=117468 view diff] (updated)
| |
| − | **: The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project. The configuration and environment setup instructions assume you need to create namespace-specific secrets. If you are using a single namespace for all private edition services, be sure to avoid naming conflicts.
| |
| − | | |
| − | * Update: BDS/Current/BDSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Configure&type=revision&diff=126302&oldid=117467 view diff] (updated)
| |
| − | **: BDS uses the default connection property to connect to the Oracle database. Genesys recommends that you always store the configuration file in a folder that is mapped to the deployment host folder. BDS can also be used to filter information placed in the log file.
| |
| − | | |
| − | * Update: GWS/Current/GWSPEGuide/Planning [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Planning&type=revision&diff=126293&oldid=119919 view diff] (updated)
| |
| − | **: A container image registry and Helm chart repository. Used for downloading Genesys containers and Helm charts into the customer s repository. Command line interface tools to log in and work with the Kubernetes clusters.
| |
| − | | |
| − | * Update: PEC-WFM/Current/Agent/MngTOR [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Agent/MngTOR&type=revision&diff=126278&oldid=71867 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=126249&oldid=125954 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | | |
| − | === 2022-08-08 ===
| |
| − | * Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=126216&oldid=125788 view diff] (updated)
| |
| − | **: The Agent Workspace Chat message composition field can display up to four lines at a time. It expands as you type. You can use Shift+Enter to add blank lines to your message. Watch a video to find out how.
| |
| − | | |
| − | * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126213&oldid=126142 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/VlmBldWiz&type=revision&diff=126197&oldid=120594 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview&type=revision&diff=126183&oldid=124948 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | | |
| − | === 2022-08-05 ===
| |
| − | * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126142&oldid=125787 view diff] (updated)
| |
| − | **: The Agent Workspace Chat message composition field can display up to four lines at a time. It expands as you type. You can use Shift+Enter to add blank lines to your message. Watch a video to find out how.
| |
| − | | |
| − | | |
| − | === 2022-08-04 ===
| |
| − | * Update: PEC-CAB/Current/CABPEGuide/Configure [https://all.docs.genesys.com/index.php?title=PEC-CAB/Current/CABPEGuide/Configure&type=revision&diff=126084&oldid=114942 view diff] (updated)
| |
| − | **: enableServiceLinks controls whether service information is added to environment variables or not. When the value is true, a set of environment variables for each active service is added. false Boolean is the default value.
| |
| − | | |
| − | * New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff] (new)
| |
| − | **: Build staffing data for multiple activities based on default forecasting objectives. By default, the scenario's start and end date displays. Use the default objectives for each activity type (Immediate, Deferred, Fixed-Staff)
| |
| − | | |
| − | * New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff] (new)
| |
| − | **: Use the Staffing Build Wizard to build staffing data for multiple activities. The wizard uses the default forecasting objectives for each of the following activity types: immediate, deferred, fixed, and non-CTI.
| |
| − | | |
| − | * Update: PEC-WFM/Current/Supervisor/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzd&type=revision&diff=126049&oldid=67814 view diff] (updated)
| |
| − | **: Staffing Build Wizard shows values for objectives that were used for the most recent staffing build or the default forecasting objective values. If you are building staffing for a single (or multi-site) Immediate activity type, you can choose to update some or all of the default service level objectives with the new values.
| |
| − | | |
| − | * New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/DfltFrcstObj view diff] (new)
| |
| − | **: You can set default target service levels or staffing requirements for different types of activities. You can configure default forecasting objectives for the following activity types (for activities under sites and multi-site activities): Immediate Work, Deferred Work, Fixed-Staff Work.
| |
| − | | |
| − | * Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldWzd&type=revision&diff=126044&oldid=59777 view diff] (updated)
| |
| − | **: In some cases, the Build Staffing dialog displays values that were used for the most recent staffing build or the default forecasting objectives values. You can also save the values of certain parameters as the new default service level objectives.
| |
| − | | |
| − | | |
| − | === 2022-08-03 ===
| |
| − | * Update: PEC-REP/Current/RT/RTRImportExport [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRImportExport&type=revision&diff=125980&oldid=99986 view diff] (updated)
| |
| − | **: Select the dashboards, wallboards, and widget templates from package file to import into your current environment. Video: Export Dashboards How to export a package file so you can import it to another environment.
| |
| − | | |
| − | * Update: BDS/Current/BDSPEGuide/Provision [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Provision&type=revision&diff=125975&oldid=118195 view diff] (updated)
| |
| − | **: Summarize: Typos were fixed. source_extract - The last successful source extract date from all or specific data sources such as GIM database, GVP RS database, and so on. Supported data sources are: GIM, WFM, GVP, GIR, S3, INVENTORY, and ALTOCLOUD.
| |
| − | | |
| − | * Update: PEC-REC/Current/User/usernew [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/usernew&type=revision&diff=125959&oldid=58683 view diff] (updated)
| |
| − | **: SpeechMiner now supports the Microsoft Edge Chromium browser. You can now filter, evaluate, and create a report for private Facebook and Twitter interactions. Transcript text recognized as a topic now displays in bold only if it’s not formatted in HTML.
| |
| − | | |
| − | * Update: PEC-REC/Current/User/trendingtoolbar [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/trendingtoolbar&type=revision&diff=125958&oldid=117344 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-REC/Current/User/createanewsearch [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/createanewsearch&type=revision&diff=125955&oldid=117342 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=125954&oldid=117331 view diff] (updated)
| |
| − | **: summarize: Typos were fixed. The filters available are dependent on whether Speech Analytics is enabled. With Recording and Quality Management some content was deleted. Some content was also removed from the web.
| |
| − | | |
| − | | |
| − | === 2022-08-02 ===
| |
| − | * Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=125917&oldid=108005 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: WID/Current/GCAPI/WebChatService [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChatService&type=revision&diff=125908&oldid=110273 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: WID/Current/SDK/WebChatService-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChatService-combined&type=revision&diff=125906&oldid=117884 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: WID/HIW [https://all.docs.genesys.com/index.php?title=WID/HIW&type=revision&diff=125905&oldid=101774 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * Update: PrivateEdition/Current/PEGuide/Prerequisites [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/Prerequisites&type=revision&diff=125882&oldid=120452 view diff] (updated)
| |
| − | **: Typos were fixed.
| |
| − | * New Page: GAMD/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin/Packages view diff] (new)
| |
| − | **: To download the Gplus Adapter for Microsoft Dynamics package, click the following link:Gplus-Adapter-Microsoft Dynamics 9.1.001. Download the G plus adapter forMicrosoft Dynamics package here.
| |
| − | | |
| − | * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125860&oldid=125858 view diff] (minor)
| |
| − | * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125858&oldid=108149 view diff] (updated)
| |
| − | **: Digital Channels is a service in the network. Egress means the Digital Channels service is the source, and Ingress means it is the destination. Intra-cluster means the connection is between services in the cluster.
| |
| − | | |
| − | | |
| − | === 2022-08-01 ===
| |
| − | * New Page: PEC-Admin/Current/Admin/PortalMetrics [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/PortalMetrics view diff] (new)
| |
| − | **: Since Genesys Portal is a static page that does not have a backend, the details of the metrics are not exposed. If the portal HTTP status code is not 200 for 10 minutes for a tenant, the PagerDuty incident is triggered automatically.
| |
| − | | |
| − | * Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=125834&oldid=124276 view diff] (updated)
| |
| − | **: summarize: Nexus Provider $ Nexus Provider string Portico This option depends on the provider s value of the service. Supported values: - Portico - Async - mGage Typos were fixed.
| |
