User:Sbogard

2022-09-13

• Update: DES/Current/Designer/DesBusinessHours view diff (updated)

  • If the current day is a Special Day and there are multiple matching exceptions defined for it, Designer uses only the first exception that matches the specified conditions and ignores any others.

• Update: VM/Current/VMPEGuide/Planning view diff (updated)

  • Network bandwidth must be sufficient to handle the volume of data to be transferred into and out of Kafka and Redis. Subnet sizing to accommodate N+1 Tenant pods.

• New Page: Mixed view diff (new)

  • Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX Mixed Mode. Find general information covering what you need to know about setting up the mode in your environment.

• Update: PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects view diff (updated)

  • Learn how to use the Projects Reference Guide. Use this guide to help you with your next project.

• Update: ATC/Current/AdminGuide/Trigger view diff (updated)

  • There is an update about actionmapEstimate: View

2022-09-09

• Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes view diff (updated)

  • Steps 1-8 are to register an Azure public client application for the mailbox(es) that will be accessed by Genesys. A single Azure application can support all mailboxes for the same company.

2022-09-08

• Update: VM/Current/VMPEGuide/UpgradeVoicemail view diff (updated)

  • Some parameters in the canary_override_values.yaml file must be overridden. This file is passed to the Helm chart during the deployment of a canary instance. The procedure to rollback voicemail is similar to voice microservices rollback.

• Update: PEC-AS/Current/ManageCC/Salesforce options view diff (updated)

  • This guide explains how to use the configuration options listed in this article. Refer to the following articles to learn about what these options do and how they work together.

2022-09-07

• Update: ATC/Current/AdminGuide/About action maps view diff (updated)

  • Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set.

2022-09-05

• New Page: System/security use cases view diff (new)

  • The following table provides information on security use cases in Genesys Multicloud CX. The information includes how roles and permissions are managed.

2022-09-02

• Update: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (minor)
• Update: PEC-REP/Current/GIMPEGuide/PlanningGSP view diff (updated)

  • Follow the instructions provided by the storage service provider of your choice to create th. need to know details such as the endpoint information, access key, and secret. Unless Kafka has been configured to auto-create topics, ensure that the Kafka topics. supports using a customized topic name.

• Update: PEC-REP/Current/GIMPEGuide/PlanningGIM view diff (updated)

  • GIM and GIM monitoring are the only services that run in the GIM Docker container. Unless you elect to store your exported data in a local directory, your Info Mart data is exported to an object store.

• Update: PEC-REP/Current/GIMPEGuide/DeployGSP view diff (updated)

  • Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status.

• Update: PEC-REP/Current/GIMPEGuide/DeployGIM view diff (updated)

  • Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status.

• Update: PEC-REP/Current/GIMPEGuide/DeployGCA view diff (updated)

  • Genesys Info Mart does not report the ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to. erify the successful deployment and readiness status of the Kubernetes objects.

• Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP view diff (updated)

  • Configure. requires the following secrets: docker-registry, kafka-secrets, gsp-s3. You must override the securityContext settings in your OpenShift. aml file, so that no user or group IDs are specified. For details, see Configure security, below.

• Update: PEC-REP/Current/GIMPEGuide/PlanningGCA view diff (updated)

  • summarize:. To find the correct Helm chart version for your release, see Helm charts and containers for Genesys Info Mart.

• Update: PEC-REP/Current/GIMPEGuide/Overview view diff (updated)

  • There is an update about Genesys Info Mart

• Update: PEC-OU/Current/CXContact/CompTools view diff (updated)

  • You can create custom rules so that dialing is blocked during certain time periods or on specific dates. For example, if you want to suppress dialing on a holiday or a no contact day you can specify suitable conditions in a custom rule. If you want the record to be redialed, for example the next day, you will need to configure a disposition code.

2022-09-01

• Update: PEC-AD/Current/Agent/ADintinter view diff (minor)
• Update: System/Current/GenesysChoice/Digital1 view diff (updated)

  • The total number of unique User IDs that logged into a Digital 1 bundled Multicloud CX service in a given geographic region and have taken a Chat. interaction during the billing period. Named users are calculated and billed separately for each geographic region. Any User ID used by Genesys for testing purpose is excluded from the named user calculation.