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| − | === 2022-07-27 === | + | === 2022-09-13 === |
| − | * DES/Current/DESPEGuide/Planning [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Planning&type=revision&diff=125315&oldid=125309 view diff] (updated) | + | * Update: DES/Current/Designer/DesBusinessHours [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/DesBusinessHours&type=revision&diff=128307&oldid=86775 view diff] (updated) |
| − | * DES/Current/DESPEGuide/Planning [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Planning&type=revision&diff=125309&oldid=117691 view diff] (updated) | + | **: If the current day is a Special Day and there are multiple matching exceptions defined for it, Designer uses only the first exception that matches the specified conditions and ignores any others. |
| − | * TLM/Current/TLMPEGuide/Configure [https://all.docs.genesys.com/index.php?title=TLM/Current/TLMPEGuide/Configure&type=revision&diff=125255&oldid=121303 view diff] (updated) | + | * Update: VM/Current/VMPEGuide/Planning [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Planning&type=revision&diff=128278&oldid=128002 view diff] (updated) |
| − | * ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=125251&oldid=116657 view diff] (updated) | + | **: Network bandwidth must be sufficient to handle the volume of data to be transferred into and out of Kafka and Redis. Subnet sizing to accommodate N+1 Tenant pods. |
| − | * TLM/Current/TLMPEGuide/Observability [https://all.docs.genesys.com/index.php?title=TLM/Current/TLMPEGuide/Observability&type=revision&diff=125250&oldid=114963 view diff] (updated)
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| − | * TLM/Current/TLMPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=TLM/Current/TLMPEGuide/Architecture&type=revision&diff=125248&oldid=95561 view diff] (updated) | |
| − | <pre> The dotted lines from the browser (going through External Ingress and Ingress Controller) and from gws service pods (intra-cluster), to the non-tlm resources, represents the connectivity required by WWE to set-up an authorized connection to the Telemetry Service .</pre>
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| − | === 2022-07-26 ===
| + | * New Page: Mixed [https://all.docs.genesys.com/index.php?title=Mixed view diff] (new) |
| − | * PEC-AD/Current/Agent/ADPredictive Engagement [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADPredictive_Engagement&type=revision&diff=125226&oldid=109454 view diff] (updated) | + | **: Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX Mixed Mode. Find general information covering what you need to know about setting up the mode in your environment. |
| − | * PEC-REC/Current/Administrator/Backup [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/Backup&type=revision&diff=125224&oldid=115642 view diff] (minor)
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| − | * GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=125221&oldid=108118 view diff] (updated) | |
| − | * ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm view diff] (new) | |
| − | <pre> The structure for Genesys Multicloud CX Helm charts and containers is consistent and standardized.
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| − | Use established third-party software to quickly generate a visual diff that provides a detailed report of changes made between each release.
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| − | Find lists of which containers were</pre> | |
| − | * PEC-DC/Current/Developers/ChatCrossDomain [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Developers/ChatCrossDomain view diff] (new)
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| − | <pre> The Cookie Provider extension is an alternative solution to enable chat persistence across different websites.
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| − | You can check if third-party cookies are unavailable on your customer's browser and suggest them to enable cookies with custom messages.
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| − | Mozilla Firefox browsers do not support this functionality.
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| − | Digital Channels supports chat persistence across different domains.
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| − | The solution combines a third-party JavaScript file that you include on the webpages with a hidden Iframe.
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| − | The module uses a window.postMessage() function to establish connections between the.
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| − | webpages and the Iframe site.
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| − | Mozilla Firefox browsers do not support this functionality .</pre>
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| | | | |
| − | === 2022-07-25 ===
| + | * Update: PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects&type=revision&diff=128248&oldid=123353 view diff] (updated) |
| − | * DES/Current/Deployment/DeployDesigner9012214 [https://all.docs.genesys.com/index.php?title=DES/Current/Deployment/DeployDesigner9012214&type=revision&diff=125042&oldid=116747 view diff] (updated) | + | **: Learn how to use the Projects Reference Guide. Use this guide to help you with your next project. |
| − | <pre> It is mandatory to upgrade the Designer workspace for all Contact Center IDs.
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| − | Genesys strongly recommends that you first back up the current workspace before performing the upgrade .</pre>
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| − | * PEC-REP/Current/RT/RTRUserAccess [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRUserAccess&type=revision&diff=125041&oldid=124018 view diff] (updated)
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| − | * PrivateEdition/Current/PEGuide/HelmOverrides [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/HelmOverrides&type=revision&diff=125017&oldid=109538 view diff] (updated)
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| − | * DES/Current/DESPEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Upgrade&type=revision&diff=125015&oldid=121629 view diff] (updated)
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| − | * DES/Current/DESPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Deploy&type=revision&diff=125014&oldid=121628 view diff] (updated) | |
| − | * DES/Current/DESPEGuide/Configure [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Configure&type=revision&diff=125013&oldid=117690 view diff] (updated) | |
| − | <pre> Currently, the ingress manifest is only available to be deployed with the latest version of the project.
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| − | Supported versions include: "rejecting" and "usehtccserver"</pre>
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| − | * PEC-Admin/Current/Admin/Popular tasks [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/Popular_tasks&type=revision&diff=125002&oldid=108200 view diff] (updated)
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| − | * GASN/Current/Agent/Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=GASN/Current/Agent/Screenpop_in_ServiceNow&type=revision&diff=124999&oldid=124997 view diff] (updated)
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| − | * GASN/Current/Agent/Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=GASN/Current/Agent/Screenpop_in_ServiceNow&type=revision&diff=124997&oldid=124994 view diff] (updated)
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| − | <pre> You can only make outbound calls to records already existing in CRM.
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| − | If you wish to call a brand-new contact, first you need to register it within CRM. You can make calls just clicking the phone icon next to the selected number .</pre>
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| − | * Page:Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=Page:Screenpop_in_ServiceNow view diff] (new)
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| − | * GASN/Current/Agent/Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=GASN/Current/Agent/Screenpop_in_ServiceNow view diff] (new)
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| | | | |
| − | === 2022-07-22 ===
| + | * Update: ATC/Current/AdminGuide/Trigger [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Trigger&type=revision&diff=128229&oldid=120470 view diff] (updated) |
| − | * UseCases/Current/GenesysCloud/WE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/WE01&type=revision&diff=124970&oldid=124514 view diff] (minor) | + | **: There is an update about actionmapEstimate: View |
| − | * GWS/Current/GWSPEGuide/Overview [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Overview&type=revision&diff=124967&oldid=112658 view diff] (minor)
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| − | * GWS/Current/GWSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Deploy&type=revision&diff=124965&oldid=120712 view diff] (updated)
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| − | * PrivateEdition/Current/PEGuide/ManageServices [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ManageServices&type=revision&diff=124954&oldid=120034 view diff] (updated) | |
| − | <pre> You can replicate the Genesys repository at your end.
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| − | Do not pull images directly to your production environment.
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| − | Use this page to set up and manage your own repository</pre>
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| − | * PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview view diff] (new) | |
| − | <pre> Digital Channels can be used to work with other Genesys services.
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| − | You must complete a number of provisioning steps.
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| − | Auto provisioning is an alternative to steps 1 and 2 in the previous list .</pre>
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| | | | |
| − | === 2022-07-21 ===
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| − | * PEC-OU [https://all.docs.genesys.com/index.php?title=PEC-OU&type=revision&diff=124922&oldid=115379 view diff] (minor)
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| − | * PEC-IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD&type=revision&diff=124920&oldid=115371 view diff] (minor)
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| − | * GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=124892&oldid=124820 view diff] (minor)
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| − | * ATC/Current/AdminGuide/Action Map Performance [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Action_Map_Performance&type=revision&diff=124884&oldid=115845 view diff] (updated)
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| − | * System/GenEngagecloudsysrqmt [https://all.docs.genesys.com/index.php?title=System/GenEngagecloudsysrqmt&type=revision&diff=124872&oldid=110426 view diff] (updated)
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| − | <pre> For desktop apps – Screen Recording Client, do either of the following:Configure Microsoft Edge to run in IE mode. For more information on the Microsoft Edge functionality, refer to this page -https://://://www.m</pre>
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| | | | |
| − | === 2022-07-20 === | + | === 2022-09-09 === |
| − | * PEC-GS/Current/Administrator/SPOptions [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPOptions&type=revision&diff=124838&oldid=113427 view diff] (updated) | + | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=128082&oldid=126772 view diff] (updated) |
| − | <pre> The callwait file for built-in ringing should be a RIFF (little-endian) WAVE file using one of the following formats.
| + | **: Steps 1-8 are to register an Azure public client application for the mailbox(es) that will be accessed by Genesys. A single Azure application can support all mailboxes for the same company. |
| − | WebRTC does not support MP3 playback .</pre>
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| − | * PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=124837&oldid=119038 view diff] (updated) | |
| − | <pre> The Genesys Softphone plugin for VMWare Horizon Client can be installed on each HP ThinPro workstation by following these steps .</pre>
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| − | * GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=124820&oldid=114934 view diff] (updated)
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| − | <pre> The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project.
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| − | If you are using a single namespace for all private edition services, replace the namespace element in the commands with the name of your single namespace or project .</pre>
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| − | * ATC/Current/AdminGuide/FAQs [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/FAQs&type=revision&diff=124799&oldid=110355 view diff] (minor)
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| | | | |
| − | === 2022-07-19 ===
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| − | * PEC-GPA/Current/Administrator/GplusActivityHistory90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusActivityHistory90&type=revision&diff=124767&oldid=116709 view diff] (updated)
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| | | | |
| − | === 2022-07-18 === | + | === 2022-09-08 === |
| − | * PEC-OU/Current/CXContact/dashboardconfiguration [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/dashboardconfiguration&type=revision&diff=124615&oldid=118240 view diff] (updated) | + | * Update: VM/Current/VMPEGuide/UpgradeVoicemail [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/UpgradeVoicemail&type=revision&diff=128004&oldid=96493 view diff] (updated) |
| − | * PEC-OU/Current/CXContact/PacingOptions [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/PacingOptions&type=revision&diff=124614&oldid=58481 view diff] (updated) | + | **: Some parameters in the canary_override_values.yaml file must be overridden. This file is passed to the Helm chart during the deployment of a canary instance. The procedure to rollback voicemail is similar to voice microservices rollback. |
| − | * PEC-OU/Current/CXContact/FTPAutomation [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/FTPAutomation&type=revision&diff=124613&oldid=119408 view diff] (updated) | |
| − | <pre> It is possible that duplicate files are imported using list automation.
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| − | If you want to move files to a specific file path after import, select the 'Move files after import to...move files</pre>
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| − | * PrivateEdition [https://all.docs.genesys.com/index.php?title=PrivateEdition&type=revision&diff=124605&oldid=120672 view diff] (minor)
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| − | * ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode&type=revision&diff=124599&oldid=117438 view diff] (updated)
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| | | | |
| − | === 2022-07-15 ===
| + | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=127992&oldid=126608 view diff] (updated) |
| − | * DES/Current/Designer/CustomVars [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/CustomVars&type=revision&diff=124515&oldid=86589 view diff] (updated)
| + | **: This guide explains how to use the configuration options listed in this article. Refer to the following articles to learn about what these options do and how they work together. |
| − | * UseCases/Current/GenesysCloud/WE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/WE01&type=revision&diff=124514&oldid=124363 view diff] (minor) | |
| | | | |
| − | === 2022-07-14 ===
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| − | * GWS/Current/GWSPEGuide/ConfigureTLS [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/ConfigureTLS&type=revision&diff=124477&oldid=119922 view diff] (updated)
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| − | * ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff view diff] (new)
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| − | <pre> The structure for Genesys Multicloud CX Helm charts and containers is consistent and standardized.
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| − | You can use established third-party software to quickly generate a visual diff.
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| − | This appendix details how to use one such tool to generate a full report of changes .</pre>
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| − | * ReleaseNotes/Current/GenesysEngage-cloud/Digital ChannelsHelm [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/Digital_ChannelsHelm&type=revision&diff=124474&oldid=107153 view diff] (updated)
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| − | * PEC-AD/Current/WWEPEGuide/Logging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/Logging&type=revision&diff=124471&oldid=121473 view diff] (updated)
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| − | * UseCases/Current/GenesysEngage-cloud/CE12 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/CE12&type=revision&diff=124461&oldid=116533 view diff] (minor)
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| − | * WID/Current/GCAPI/WebChat [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChat&type=revision&diff=124457&oldid=124235 view diff] (updated)
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| − | * WID/Current/SDK/WebChat-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChat-combined&type=revision&diff=124444&oldid=110190 view diff] (updated)
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| − | <pre> To prevent a contact from sending another chat message using the widget after the chat session is terminated in Designer, you must add a customization to the widget to notify it to close.
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| − | Set up a text message informing the contact that the chat is terminated by using a play message block .</pre>
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| − | * System/General security and compliance information [https://all.docs.genesys.com/index.php?title=System/General_security_and_compliance_information&type=revision&diff=124443&oldid=120333 view diff] (updated)
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| − | * System/Generalsecurityoverview [https://all.docs.genesys.com/index.php?title=System/Generalsecurityoverview view diff] (new)
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| − | <pre> Genesys Multicloud CX has security built into its solutions at the design and process levels, as an integral part of operations.
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| − | All developers are required to be trained in secure development based on OWASP, SANS 25 and CWE and are not allowed to check in code until such time as this training is completed .</pre>
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| | | | |
| − | === 2022-07-13 === | + | === 2022-09-07 === |
| − | * DES/Current/Designer/Videos [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Videos&type=revision&diff=124405&oldid=93972 view diff] (updated) | + | * Update: ATC/Current/AdminGuide/About action maps [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_action_maps&type=revision&diff=127889&oldid=115868 view diff] (updated) |
| | + | **: Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set. |
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| − | === 2022-07-12 ===
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| − | * PEC-DC/Current/Administrator/AdvancedChat [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/AdvancedChat&type=revision&diff=124378&oldid=109658 view diff] (updated)
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| − | <pre> If you are a Multicloud CX user who has migrated to Digital Channels, you might want to use digital Channels without retraining your agents.
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| − | Multiple agents are always allowed to subscribe to the same contact.
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| − | Agents in the agent group cannot send messages without starting a new interaction.
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| − | The 'write a message' field does not create a new interaction and is intended for quick replies when we assume the customer is offline.
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| − | The chat icon allows agents to open the full chat conversation window to create or continue an interaction.
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| − | Agent can click the chat icon next to the contact’s name on the right-side panel.
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| − | Agent is not subscribed to that customer and the agent uses the 'write' option to send a message.
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| − | Supervisors can use the Communication panel to view or reactivate the interactions that were marked as Done.
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| − | This panel also displays all the previous interactions between the agent and the contact.
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| − | Supervisors cannot view or manage contacts within an agent’sCommunication panel.
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| − | Async Chat is a feature of Advanced Chat.
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| − | It grants the ability to send messages and receive replies anytime and anywhere.
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| − | It keeps chats open after the last agent leaves the session.
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| − | An agent can rejoin the session until the session is marked as done .</pre>
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| − | * PEC-Chat/HIW [https://all.docs.genesys.com/index.php?title=PEC-Chat/HIW&type=revision&diff=124377&oldid=116856 view diff] (minor)
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| − | * PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=124368&oldid=124125 view diff] (updated)
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| − | * UseCases/Current/GenesysCloud/WE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/WE01&type=revision&diff=124363&oldid=110423 view diff] (updated)
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| − | * UseCases/Current/GenesysCloud/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE34&type=revision&diff=124359&oldid=121159 view diff] (minor)
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| − | * DES/Current/Designer/PII [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/PII&type=revision&diff=124354&oldid=124351 view diff] (minor)
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| − | * DES/Current/Designer/PII [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/PII&type=revision&diff=124351&oldid=124348 view diff] (minor)
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| − | * DES/Current/Designer/PII [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/PII&type=revision&diff=124348&oldid=113233 view diff] (updated)
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| − | <pre> PII rules can be used to protect private information.
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| − | You can partially mask sensitive information by using capturing groups in your regex.
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| − | PII Rules Management also supports partially masking .</pre>
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| | | | |
| − | === 2022-07-11 === | + | === 2022-09-05 === |
| − | * UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=124304&oldid=110434 view diff] (minor) | + | * New Page: System/security use cases [https://all.docs.genesys.com/index.php?title=System/security_use_cases view diff] (new) |
| − | * UseCases/Current/PureConnect/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/PureConnect/CE22&type=revision&diff=124294&oldid=78123 view diff] (minor)
| + | **: The following table provides information on security use cases in Genesys Multicloud CX. The information includes how roles and permissions are managed. |
| − | * ATC/Deprecation-API endpoint change for web gateway service [https://all.docs.genesys.com/index.php?title=ATC/Deprecation-API_endpoint_change_for_web_gateway_service&type=revision&diff=124290&oldid=121690 view diff] (minor) | |
| − | * PEC-DC/Current/DCPEGuide/ProvisionEmail [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionEmail view diff] (new) | |
| − | <pre> Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API.
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| − | You must create these services once per tenant.
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| − | Enables the outbound email service through Genesys Messaging Aggregation.
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| − | Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API.
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| − | You must create these services once per tenant.
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| − | Enables outbound email service through the third-party provider.
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| − | "Nexus" is the simplified name we use for the Digital Channels application and APIs, so you’ll see that name referenced in this document.
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| − | Genesys Multicloud CX supports outbound email interactions using one of these three options: built-in connector to SparkPost email provider, a custom gateway built with a third-party email API or or orbuilt-in. | |
| − | connector .</pre>
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| − | * PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=124276&oldid=110432 view diff] (updated)
| |
| − | <pre> You can purchase new SMS numbers or re-use your existing text-enabled numbers.
| |
| − | If you need to register an existing (Bring-Your-Own-Number) number, email domain or new short code, contact your Genesys representative to complete this step.
| |
| − | These steps explain how to choose an email domain that you control.
| |
| − | The values in this table are referenced later by the name in the Variable column.
| |
| − | You must use Digital Channels to use a custom gateway for the SMS provider of your choice.
| |
| − | The key used by the third-party service to calculate the signature for calls through the webhook.
| |
| − | To get started, complete the configuration steps for the following scenarios: Set up Digital Channels to use the built-in connector to Kaleyra SMS services (Kaleyra was formerly known as m'</pre>
| |
| | | | |
| − | === 2022-07-08 ===
| |
| − | * GWS/Current/GWSPEGuide/ConfigureIngress [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/ConfigureIngress&type=revision&diff=124269&oldid=119848 view diff] (updated)
| |
| − | <pre> The value is directly propagated to the ingressClassName field of the Kubernetes Ingress object.
| |
| − | Deleting: 'in the.egloud CX Private</pre>
| |
| − | * GWS/Current/GWSPEGuide/DeployIngress [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/DeployIngress&type=revision&diff=124267&oldid=119224 view diff] (minor)
| |
| − | * GWS/Current/GWSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Configure&type=revision&diff=124266&oldid=121900 view diff] (updated)
| |
| − | <pre> The default is 1, which is required for liveness and startup.
| |
| − | The number of pod replicas in this container deployment is greater than 0.1 or greater.
| |
| − | The maximum amount of memory Kubernetes allocates for the container.
| |
| − | The default is 3. The minimum value is 1.1 or 1.2.
| |
| − | The default value is 3 and the minimum is 1.
| |
| − | Kubernetes liveness liveness probe to test if the container is running.
| |
| − | Adding: 'S Service' and 'Data Collector' Adding: "Data Collector" and 'Interaction Service," "Data Collection", "datacollector" and "Services" Service.
| |
| − | 'The default is 3. The minimum value is 1'</pre>
| |
| − | * PEC-OU/Current/CXContact/CreateEditSchedule [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CreateEditSchedule&type=revision&diff=124263&oldid=124261 view diff] (minor)
| |
| − | * PEC-OU/Current/CXContact/CreateEditSchedule [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CreateEditSchedule&type=revision&diff=124261&oldid=115626 view diff] (updated)
| |
| − | <pre> In the future a Calendar View option will be available.
| |
| − | Calendar View will display all of the existing schedules on the day on which the schedule should start .</pre>
| |
| − | * VM/Current/VMEventsandModels/CallTreatmentEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallTreatmentEvents&type=revision&diff=124256&oldid=124245 view diff] (minor)
| |
| − | * VM/Current/VMEventsandModels/CallRoutingEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallRoutingEvents&type=revision&diff=124255&oldid=123953 view diff] (minor)
| |
| − | * VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents&type=revision&diff=124254&oldid=123952 view diff] (minor)
| |
| − | * VM/Current/VMEventsandModels/AgentStateandDNEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/AgentStateandDNEvents&type=revision&diff=124249&oldid=123951 view diff] (updated)
| |
| − | <pre> The event is delivered to applications on the supervisor's and agent's desktops.
| |
| − | The agent must be present if the agent is logged in through Voice Microservices or if the information is available.
| |
| − | The supervisor's soft phone must be registered with various DNs that might be monitored .</pre>
| |
| − | * VM/Current/VMEventsandModels/CallTreatmentEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallTreatmentEvents&type=revision&diff=124245&oldid=123954 view diff] (updated)
| |
| − | * UseCases/Current/GenesysEngage-onpremises/EE09 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE09&type=revision&diff=124239&oldid=78100 view diff] (minor)
| |
| − | * WID/Current/GCDeveloper/Accessibility [https://all.docs.genesys.com/index.php?title=WID/Current/GCDeveloper/Accessibility&type=revision&diff=124236&oldid=110350 view diff] (updated)
| |
| − | <pre> An array containing the intervals as a percentage at which the screen reader will announce the remaining characters when the user inputs text into the message area.
| |
| − | By default, it is enabled with the following intervals, and it</pre>
| |
| − | * WID/Current/GCAPI/WebChat [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChat&type=revision&diff=124235&oldid=124180 view diff] (updated)
| |
| − | <pre> You configure the emoji list by specifying a string of emoji characters.
| |
| − | WebChat will parse this string and arrange them in the emoji menu.
| |
| − | You can also add names to emojis so their names will appear when you hover over them .</pre>
| |
| | | | |
| − | === 2022-07-07 === | + | === 2022-09-02 === |
| − | * PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=124218&oldid=124128 view diff] (minor) | + | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=127770&oldid=126388 view diff] (minor) |
| − | * PEC-AD/Current/Agent/ADVideos [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVideos&type=revision&diff=124217&oldid=119440 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=127768&oldid=127748 view diff] (updated) |
| − | * PEC-AD/Current/Agent/ADVideoGallery [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVideoGallery&type=revision&diff=124216&oldid=119439 view diff] (updated)
| + | **: Follow the instructions provided by the storage service provider of your choice to create th. need to know details such as the endpoint information, access key, and secret. Unless Kafka has been configured to auto-create topics, ensure that the Kafka topics. supports using a customized topic name. |
| − | * PEC-AD/Current/Agent/ADCallback [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADCallback&type=revision&diff=124215&oldid=124122 view diff] (updated) | |
| − | * UseCases/Current/GenesysEngage-onpremises/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE34&type=revision&diff=124203&oldid=110050 view diff] (minor) | |
| − | * UseCases/Current/GenesysEngage-onpremises/CE31 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE31&type=revision&diff=124202&oldid=110227 view diff] (minor)
| |
| − | * PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=124201&oldid=118758 view diff] (updated)
| |
| − | <pre> Keys are uploaded to regions in which Genesys product is deployed for the user.
| |
| − | They are uploaded by default to multiple regions in the user's region .</pre>
| |
| − | * UseCases/Current/GenesysEngage-cloud/WF06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/WF06&type=revision&diff=124200&oldid=105885 view diff] (minor)
| |
| − | * UseCases/Current/GenesysEngage-cloud/WF03 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/WF03&type=revision&diff=124195&oldid=109770 view diff] (minor)
| |
| − | * WID/Current/GCAPI/WebChat [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChat&type=revision&diff=124180&oldid=111175 view diff] (minor)
| |
| − | * UseCases/Current/GenesysEngage-cloud/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/CE34&type=revision&diff=124171&oldid=110047 view diff] (minor)
| |
| − | * UseCases/Current/GenesysEngage-cloud/CE31 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/CE31&type=revision&diff=124170&oldid=110163 view diff] (minor)
| |
| − | * ATC/Current/SDK/Record [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Record&type=revision&diff=124168&oldid=110357 view diff] (updated)
| |
| − | <pre> To derive the value of an outcome, create an event that comprises an associated value field.
| |
| − | Then, using this event and the value field, track the value.
| |
| − | The value is tracked as part of the outcome .</pre>
| |
| − | * ATC/Current/SDK/Pageview [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Pageview&type=revision&diff=124167&oldid=124164 view diff] (minor)
| |
| − | * ATC/Current/SDK/Pageview [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Pageview&type=revision&diff=124164&oldid=110183 view diff] (updated)
| |
| − | * ATC/Current/SDK/Web tracking API [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Web_tracking_API&type=revision&diff=124160&oldid=110415 view diff] (updated)
| |
| − | <pre> The Journey JavaScript SDK lets you customize how you collect tracking data for your website.
| |
| − | The most basic form of tracking is page view tracking.
| |
| − | You can also track custom visitor activities such as button clicks .</pre>
| |
| − | * ATC/Current/SDK/customAttribute [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/customAttribute view diff] (new)
| |
| − | <pre> Custom attributes are optional properties that can be set on a Journey event to pass additional information about the event.
| |
| − | Genesys Cloud supports three primitive JavaScript types and one specific object type.
| |
| − | The custom attribute object type can have a dataType (of type integer, number, string, and ) value based on the specified dataType .</pre>
| |
| − | * ATC/Current/SDK/Types of tracked data [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Types_of_tracked_data view diff] (new)
| |
| − | <pre> Journey JavaScript SDK lets you customize how you collect tracking data for your website.
| |
| − | For page view tracking, Genesys Predictive Engagement records each page a visitor visits.
| |
| − | You can also use the JavaScript SDK to record custom visitor activities such as button clicks .</pre>
| |
| | | | |
| − | === 2022-07-06 ===
| + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGIM&type=revision&diff=127767&oldid=127747 view diff] (updated) |
| − | * PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=124128&oldid=110096 view diff] (updated) | + | **: GIM and GIM monitoring are the only services that run in the GIM Docker container. Unless you elect to store your exported data in a local directory, your Info Mart data is exported to an object store. |
| − | * PEC-AD/Current/Agent/ADVoice [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVoice&type=revision&diff=124127&oldid=116714 view diff] (updated)
| |
| − | <pre> Adding: 'You might be able to transfer calls, consult with back office staff members, or add a back office team member into your call using one of these services'</pre>
| |
| − | * PEC-AD/Current/Agent/ADNav [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADNav&type=revision&diff=124126&oldid=101171 view diff] (updated)
| |
| − | <pre> Adding: 'Microsoft Teams members in your organization' 'R routing point' 'or an agent group, and sometimes someone outside your company,' '</pre>
| |
| − | * PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=124125&oldid=118151 view diff] (updated) | |
| − | * PEC-AD/Current/Agent/ADKnowledgeCenter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADKnowledgeCenter view diff] (new) | |
| − | <pre> The search field is available in both the Search view and the Browse Category view.
| |
| − | Knowledge Center matches your questions, phrases, and character strings to FAQs in your organization's Knowledge Base.
| |
| − | The Knowledge documents enable you to enter a question from a contact about your products, services, or other aspects of your organization.
| |
| − | You can use these answers to develop responses to your contact's query .</pre>
| |
| − | * PEC-AD/Current/Agent/ADGoogleAgentAssist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADGoogleAgentAssist view diff] (new)
| |
| − | <pre> On voice calls, agents can receive suggestions from a knowledge base in a special tab in the interaction view.
| |
| − | A transcript of the call is also generated using speech-to-text.
| |
| − | Agent Desktop suggests FAQs and answers that it has determined best meet your contact's needs .</pre>
| |
| − | * PEC-AD/Current/Agent/ADCallback [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADCallback view diff] (new)
| |
| − | <pre> The Callback feature enables you to specify the date and time of the callback and to add a comment.
| |
| − | Callbacks can be created no matter the state of the interaction .</pre>
| |
| − | * PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=124115&oldid=116712 view diff] (updated)
| |
| − | <pre> The call flow is a little different when you include an external party through a service, such as Microsoft Teams.
| |
| − | Because the external party is not a Genesys agent using 'gent Desktop', once you instant-transfer or two-step transfer (by a consultation or conference calls) the call is no longer managed.
| |
| − | The call is transferred to the target and your interaction ends and must be marked as 'done'</pre>
| |
| − | * PEC-AD/Current/Agent/ADTeamCommunicator [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADTeamCommunicator&type=revision&diff=124114&oldid=112617 view diff] (updated)
| |
| | | | |
| − | === 2022-07-05 ===
| + | * Update: PEC-REP/Current/GIMPEGuide/DeployGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGSP&type=revision&diff=127763&oldid=127737 view diff] (updated) |
| − | * GASN/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GASN/Current/Admin/Packages&type=revision&diff=124064&oldid=124043 view diff] (updated) | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| − | * PEC-REP/Current/PulsePEGuide/Planning [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Planning&type=revision&diff=124059&oldid=118222 view diff] (updated)
| |
| − | * GASN/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GASN/Current/Admin/Packages view diff] (new) | |
| − | * GASN/Current/Admin/Install [https://all.docs.genesys.com/index.php?title=GASN/Current/Admin/Install&type=revision&diff=124042&oldid=98863 view diff] (minor) | |
| | | | |
| − | === 2022-07-04 ===
| + | * Update: PEC-REP/Current/GIMPEGuide/DeployGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGIM&type=revision&diff=127762&oldid=127736 view diff] (updated) |
| − | * PEC-REP/Current/RT/UserPreferences [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/UserPreferences&type=revision&diff=124031&oldid=121205 view diff] (updated) | + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| − | * IXN/Current/IXNPEGuide/Planning [https://all.docs.genesys.com/index.php?title=IXN/Current/IXNPEGuide/Planning&type=revision&diff=124030&oldid=107129 view diff] (updated) | |
| − | <pre> A container image registry and Helm chart repository are used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/C.
| |
| − | Redis is required for communication between Orchestration Server (ORS) and IXN Server .</pre>
| |
| − | * PEC-REP/Current/RT/RTRUserAccess [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRUserAccess&type=revision&diff=124018&oldid=98812 view diff] (updated)
| |
| − | * PEC-Developer/Current/SCAPI/ConfigurationNamespace [https://all.docs.genesys.com/index.php?title=PEC-Developer/Current/SCAPI/ConfigurationNamespace&type=revision&diff=124005&oldid=123412 view diff] (updated)
| |
| − | <pre> The getContextualOption method can be applied to any option, even if the option doesn't support overriding options with a routing strategy.
| |
| − | Only Workspace Web Edition options with</pre>
| |
| | | | |
| − | === 2022-07-01 === | + | * Update: PEC-REP/Current/GIMPEGuide/DeployGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGCA&type=revision&diff=127761&oldid=127735 view diff] (updated) |
| − | * PrivateEdition/Current/PEGuide/ConfigMonitor [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigMonitor&type=revision&diff=123964&oldid=115186 view diff] (updated) | + | **: Genesys Info Mart does not report the ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to. erify the successful deployment and readiness status of the Kubernetes objects. |
| − | * PrivateEdition/Current/PEGuide/ConfigLog [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigLog&type=revision&diff=123963&oldid=115182 view diff] (updated) | + | |
| − | * UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=123960&oldid=95497 view diff] (updated) | + | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=127760&oldid=127733 view diff] (updated) |
| − | <pre> The source is where the connection is initiated, and the destination is where an initiated connection connects to, from the point of view of Universal Contact Service as a service in the network.
| + | **: Configure. requires the following secrets: docker-registry, kafka-secrets, gsp-s3. You must override the securityContext settings in your OpenShift. aml file, so that no user or group IDs are specified. For details, see Configure security, below. |
| − | The numbers on the connection lines refer to the connection numbers in the table that follows the diagram .</pre>
| + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=127746&oldid=126436 view diff] (updated) |
| | + | **: summarize:. To find the correct Helm chart version for your release, see Helm charts and containers for Genesys Info Mart. |
| | + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/Overview&type=revision&diff=127745&oldid=117502 view diff] (updated) |
| | + | **: There is an update about Genesys Info Mart |
| | + | |
| | + | * Update: PEC-OU/Current/CXContact/CompTools [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CompTools&type=revision&diff=127702&oldid=115627 view diff] (updated) |
| | + | **: You can create custom rules so that dialing is blocked during certain time periods or on specific dates. For example, if you want to suppress dialing on a holiday or a no contact day you can specify suitable conditions in a custom rule. If you want the record to be redialed, for example the next day, you will need to configure a disposition code. |
| | + | |
| | + | |
| | + | === 2022-09-01 === |
| | + | * Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=127672&oldid=127441 view diff] (minor) |
| | + | * Update: System/Current/GenesysChoice/Digital1 [https://all.docs.genesys.com/index.php?title=System/Current/GenesysChoice/Digital1&type=revision&diff=127619&oldid=116450 view diff] (updated) |
| | + | **: The total number of unique User IDs that logged into a Digital 1 bundled Multicloud CX service in a given geographic region and have taken a Chat. interaction during the billing period. Named users are calculated and billed separately for each geographic region. Any User ID used by Genesys for testing purpose is excluded from the named user calculation. |
