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| − | === 2022-07-22 ===
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| − | * Update on UseCases/Current/GenesysCloud/WE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/WE01&type=revision&diff=124970&oldid=124514 view diff] (165)
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| − | 10<pre>Adding: 22</pre>
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| − | * Small update in GWS/Current/GWSPEGuide/Overview [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Overview&type=revision&diff=124967&oldid=112658 view diff] (48)
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| − | 82<pre>Adding: Genesys
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| − | Adding: Genesys
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| − | Adding: Genesys
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| − | Adding: Genesys
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| − | Adding: Genesys</pre>
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| − | * Small update in GWS/Current/GWSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Deploy&type=revision&diff=124965&oldid=120712 view diff] (-9)
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| − | 136<pre>Deleting: 'Genesys Web Services and Applications ('
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| − | Adding: Services
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| − | Adding: Genesys
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| − | Adding: S
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| − | Adding: G
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| − | Deleting: 'eb '
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| − | Adding: Service</pre>
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| − | * Update on PrivateEdition/Current/PEGuide/ManageServices [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ManageServices&type=revision&diff=124954&oldid=120034 view diff] (526)
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| − | 594<pre>Adding:
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| − | Important
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| − | Use the information on this page to set up and manage your own repository. You can replicate the Genesys repository at your end. Do not pull images directly to your production environment. Refer to
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| − | Setting up a CD pipeline
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| − | for more information on managing your own repository.
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| − | Adding:
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| − | Adding: multicloud
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| − | Adding: Important
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| − | You can set up your API key from the
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| − | Edit Profile
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| − | option.
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| − | Adding: multicloud
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| − | Adding: multicloud
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| − | Adding: Important
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| − | Tagging allows you to group related container images together.
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| − | Adding: multicloud
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| − | Adding: multicloud
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| − | Adding: multicloud
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| − | Adding: multicloud</pre>
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| − | * New page added: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview view]
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| | | | |
| − | === 2022-07-21 === | + | === 2022-09-13 === |
| − | * Small update in GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=124892&oldid=124820 view diff] (13) | + | * Update: DES/Current/Designer/DesBusinessHours [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/DesBusinessHours&type=revision&diff=128307&oldid=86775 view diff] (updated) |
| − | 76<pre>Adding:
| + | **: If the current day is a Special Day and there are multiple matching exceptions defined for it, Designer uses only the first exception that matches the specified conditions and ignores any others. |
| − | Adding: d
| + | * Update: VM/Current/VMPEGuide/Planning [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Planning&type=revision&diff=128278&oldid=128002 view diff] (updated) |
| − | Adding: for e
| + | **: Network bandwidth must be sufficient to handle the volume of data to be transferred into and out of Kafka and Redis. Subnet sizing to accommodate N+1 Tenant pods. |
| − | Adding: ,
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| − | Adding: .
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| − | Adding: user
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| − | Adding: .</pre>
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| − | * Small update in ATC/Current/AdminGuide/Action Map Performance [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Action_Map_Performance&type=revision&diff=124884&oldid=115845 view diff] (-64)
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| − | 130<pre>Adding: action m
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| − | Feature coming soon:
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| − | Frequency capping
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| − | '</pre>
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| − | * Update on System/GenEngagecloudsysrqmt [https://all.docs.genesys.com/index.php?title=System/GenEngagecloudsysrqmt&type=revision&diff=124872&oldid=110426 view diff] (432) | |
| − | 697<pre>Deleting: ' and Screen Recording Client'
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| − | Deleting: ' 7, 8, and'
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| − | Adding: and 11
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| − | Adding: 11.2
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| − | For desktop apps – Screen Recording Client
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| − | Windows -
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| − | Deleting: '.15 (Softphone only)'
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| − | Adding:
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| − | Important
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| − | To run WFM Web for supervisors, do either of the following:
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| − | Configure Microsoft Edge to run in IE mode. For more information on the Microsoft Edge functionality, refer to this page -
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| − | https://docs.microsoft.com/en-us/deployedge/edge-ie-mode
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| − | To use Google Chrome or any other supported browser, configure WFM to run Java Plug-In in the Java Web Start or UI
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| − | Adding: auncher mode. Refer to the topic
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| − | Adding: FM UI Launcher supports Java Plug-ins on this
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| − | page
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| − | to learn more a
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| − | Adding: out the steps involv</pre>
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| | | | |
| − | === 2022-07-20 === | + | * New Page: Mixed [https://all.docs.genesys.com/index.php?title=Mixed view diff] (new) |
| | + | **: Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX Mixed Mode. Find general information covering what you need to know about setting up the mode in your environment. |
| | | | |
| − | === 2022-07-19 ===
| + | * Update: PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects&type=revision&diff=128248&oldid=123353 view diff] (updated) |
| − | * Update on PEC-GPA/Current/Administrator/GplusActivityHistory90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusActivityHistory90&type=revision&diff=124767&oldid=116709 view diff] (429) | + | **: Learn how to use the Projects Reference Guide. Use this guide to help you with your next project. |
| − | 58<pre>Adding: to enable or disable the creation of activity logs</pre>
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| | | | |
| − | === 2022-07-18 ===
| + | * Update: ATC/Current/AdminGuide/Trigger [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Trigger&type=revision&diff=128229&oldid=120470 view diff] (updated) |
| − | * Update on PEC-OU/Current/CXContact/dashboardconfiguration [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/dashboardconfiguration&type=revision&diff=124615&oldid=118240 view diff] (385) | + | **: There is an update about actionmapEstimate: View |
| − | 466<pre>Adding: Specify a default dashboard
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| − | You can customize a dashboard and set it as the default one for a partition.
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| − | Adding: o specify a dashboard as the default dashboard, click the
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| − | Load
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| − | icon
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| − | on the upper-right corner of the analytics page, and then click the
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| − | Make default
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| − | icon.
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| − | Adding: a dashboard
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| − | The
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| − | Configure
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| − | Adding:
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| − | Adding:
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| − | Adding:
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| − | Adding:
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| − | Adding:
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| − | window in the
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| − | Adding:
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| − | in the
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| − | Adding:
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| − | Adding:
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| − | Adding:
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| − | Adding:
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| − | Adding:
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| − | Adding:</pre>
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| − | * Small update in PEC-OU/Current/CXContact/PacingOptions [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/PacingOptions&type=revision&diff=124614&oldid=58481 view diff] (-53) | |
| − | 337<pre>Adding:
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| − | Adding:
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| − | tab or the
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| − | Adding:
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| − | Adding: ll dialing modes
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| − | Specifies the timeout of the call
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| − | Adding: That is, the time at which the dialer should consider that the call is not answered by call party.
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| − | Calculate Duplicates
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| − | All dialing modes
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| − | Adding: elect this check box to calculate duplicates during the pre-loading of campaign groups</pre>
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| − | * Update on PEC-OU/Current/CXContact/FTPAutomation [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/FTPAutomation&type=revision&diff=124613&oldid=119408 view diff] (411) | |
| − | 746<pre>Deleting: '-'
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| − | Deleting: 's'
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| − | Adding: .
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| − | The file is imported into
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| − | Deleting: '.
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| − | The file is imported into CX Contact'
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| − | Deleting: ' in CX Contact'
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| − | Deleting: ' then'
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| − | Adding: When you are using list automation, it is possible that duplicate files are imported. Select the
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| − | Ignore duplicate files
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| − | check box to ignore duplicates with the same file name and extension.
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| − | Adding:
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| − | Adding:
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| − | Adding:
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| − | Adding: .
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| − | If you want to move files to a specific file path after import, select the
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| − | Move files after import to...
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| − | check box. In the
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| − | Destination Path
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| − | field, specify the path to which the files should be moved
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| − | Adding:
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| − | Adding:
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| − | Adding: E
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| − | Adding:
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| − | Adding:
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| − | Adding:
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| − | Adding:
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| − | Adding:</pre>
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| − | * Small update in ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode&type=revision&diff=124599&oldid=117438 view diff] (-11)
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| − | 289<pre>Deleting: 'Beta Program
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| − | Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Beta Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.'</pre>
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| | | | |
| − | === 2022-07-15 ===
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| − | * Update on DES/Current/Designer/CustomVars [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/CustomVars&type=revision&diff=124515&oldid=86589 view diff] (223)
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| − | 123<pre>Adding:
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| − | See how it works
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| − | Watch the following video to see how you can manage custom variables for field codes in Designer:</pre>
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| − | * Small update in UseCases/Current/GenesysCloud/WE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/WE01&type=revision&diff=124514&oldid=124363 view diff] (-68)
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| − | 9<pre>Adding: 5</pre>
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| | | | |
| − | === 2022-07-14 === | + | === 2022-09-09 === |
| − | * Small update in GWS/Current/GWSPEGuide/ConfigureTLS [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/ConfigureTLS&type=revision&diff=124477&oldid=119922 view diff] (25) | + | * Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=128082&oldid=126772 view diff] (updated) |
| − | 244<pre>Adding: a
| + | **: Steps 1-8 are to register an Azure public client application for the mailbox(es) that will be accessed by Genesys. A single Azure application can support all mailboxes for the same company. |
| − | Adding: following truststore paths and passwords in the
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| − | values.yaml
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| − | file
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| − | Adding: Agent Setup
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| − | Adding: Agent Setup
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| − | Adding: Agent Setup
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| − | Adding: following truststore paths and passwords in the GWS
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| − | values.yaml
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| − | file
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| − | Adding: GWS
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| − | Adding: GWS</pre>
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| − | * New page added: ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff view]
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| − | * Small update in ReleaseNotes/Current/GenesysEngage-cloud/Digital ChannelsHelm [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/Digital_ChannelsHelm&type=revision&diff=124474&oldid=107153 view diff] (56)
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| − | 47<pre>Adding:
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| − | Digital Channels Private Edition Guide</pre>
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| − | * Update on PEC-AD/Current/WWEPEGuide/Logging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/Logging&type=revision&diff=124471&oldid=121473 view diff] (372) | |
| − | 388<pre>Adding: , to server static
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| − | Adding: eb resources, to browsers. The NGINX logs, including access logs,
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| − | Adding: and are centralized into the logging platform like the other Multicloud services
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| − | Adding: The Workspace Web Edition web application running in the agent’s browser uses the Telemetry service to capture logs centrally.
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| − | Adding: the
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| − | Telemetry Service Private Edition Guide
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| − | .
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| − | Refer to</pre>
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| − | * New content added to UseCases/Current/GenesysEngage-cloud/CE12 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/CE12&type=revision&diff=124461&oldid=116533 view diff] (1828)
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| − | 22<pre>Adding: July
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| − | Adding: 4</pre>
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| − | * Update on WID/Current/GCAPI/WebChat [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChat&type=revision&diff=124457&oldid=124235 view diff] (157)
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| − | 131<pre>Adding: The image below displays the the field where a user input validation error has occurred, with the field highlighted in red.</pre>
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| − | * Update on System/General security and compliance information [https://all.docs.genesys.com/index.php?title=System/General_security_and_compliance_information&type=revision&diff=124443&oldid=120333 view diff] (214)
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| − | 128<pre>Adding: Genesys Multicloud privacy policy
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| − | Genesys
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| − | Adding: general security overview
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| − | Security
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| − | Security overview for Multicloud CX</pre>
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| − | * New page added: System/Generalsecurityoverview [https://all.docs.genesys.com/index.php?title=System/Generalsecurityoverview view]
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| | | | |
| − | === 2022-07-13 ===
| |
| − | * Small update in DES/Current/Designer/Videos [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Videos&type=revision&diff=124405&oldid=93972 view diff] (-11)
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| − | 446<pre>Adding: How Partition-Based Access Control works
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| − | From:
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| − | Partition-Based Access Control
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| − | Managing Personally Identifiable Information (PII) in Designer
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| − | From:
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| − | Manage personally identifiable information
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| − | Setting up Partition-Based Access Control
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| − | From:
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| − | Partition-Based Access Control
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| − | Deleting: 'How Partition-Based Access Control works
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| − | From:
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| − | Partition-Based Access Control
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| − | Setting up Partition-Based Access Control
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| − | From:
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| − | Partition-Based Access Control
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| − | '</pre>
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| | | | |
| − | === 2022-07-12 === | + | === 2022-09-08 === |
| − | * Small update in PEC-Chat/HIW [https://all.docs.genesys.com/index.php?title=PEC-Chat/HIW&type=revision&diff=124377&oldid=116856 view diff] (65) | + | * Update: VM/Current/VMPEGuide/UpgradeVoicemail [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/UpgradeVoicemail&type=revision&diff=128004&oldid=96493 view diff] (updated) |
| − | 7<pre>Adding:</pre>
| + | **: Some parameters in the canary_override_values.yaml file must be overridden. This file is passed to the Helm chart during the deployment of a canary instance. The procedure to rollback voicemail is similar to voice microservices rollback. |
| − | * Small update in PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=124368&oldid=124125 view diff] (-49)
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| − | 28<pre>Deleting: '
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| − | text text text
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| − | '</pre>
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| − | * Update on UseCases/Current/GenesysCloud/WE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/WE01&type=revision&diff=124363&oldid=110423 view diff] (557) | |
| − | 25<pre>Adding: July 12
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| − | Adding: 2</pre>
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| − | * Small update in UseCases/Current/GenesysCloud/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE34&type=revision&diff=124359&oldid=121159 view diff] (-5) | |
| − | 20<pre>Adding: ly
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| − | Adding: 2</pre>
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| − | * Small update in DES/Current/Designer/PII [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/PII&type=revision&diff=124354&oldid=124351 view diff] (7)
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| − | 16<pre>Deleting: ' you'</pre>
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| − | * Update on DES/Current/Designer/PII [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/PII&type=revision&diff=124348&oldid=113233 view diff] (907)
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| − | 528<pre>Adding: See how it works
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| − | The following video shows you how PII rules can be used to protect private information: | |
| − | Adding: .
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| − | PII Rules Management also supports
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| − | partial masking
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| − | Adding:
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| − | Partial masking
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| − | You can partially mask sensitive information by using capturing groups in your regex. Use $<group-index> in the
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| − | Replace with
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| − | field for any group you want to exclude from the mask.
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| − | To exclude more than one capturing group, each subsequent group must have at least one replacement symbol before the group in the
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| − | Replace with
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| − | field.</pre>
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| | | | |
| − | === 2022-07-11 ===
| + | * Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=127992&oldid=126608 view diff] (updated) |
| − | * Small update in UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=124304&oldid=110434 view diff] (-24) | + | **: This guide explains how to use the configuration options listed in this article. Refer to the following articles to learn about what these options do and how they work together. |
| − | 25<pre>Adding: July 11
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| − | Adding: 2</pre>
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| − | * Small update in UseCases/Current/PureConnect/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/PureConnect/CE22&type=revision&diff=124294&oldid=78123 view diff] (-30)
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| − | 31<pre>Adding: Jul
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| − | Adding: 1
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| − | Adding: 2</pre>
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| − | * Small update in ATC/Deprecation-API endpoint change for web gateway service [https://all.docs.genesys.com/index.php?title=ATC/Deprecation-API_endpoint_change_for_web_gateway_service&type=revision&diff=124290&oldid=121690 view diff] (4) | |
| − | 41<pre>Adding: August 1
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| − | Adding: 1
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| − | Adding: August</pre>
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| − | * New page added: PEC-DC/Current/DCPEGuide/ProvisionEmail [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionEmail view] | |
| | | | |
| − | === 2022-07-08 ===
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| − | * Update on GWS/Current/GWSPEGuide/ConfigureIngress [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/ConfigureIngress&type=revision&diff=124269&oldid=119848 view diff] (991)
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| − | 870<pre>Adding: Genesys
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| − | Adding: i
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| − | Deleting: 'in the
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| − | Setting up Genesys Multicloud CX Private Edition
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| − | guide'
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| − | Adding: i
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| − | Adding: i
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| − | Adding: Genesys
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| − | Adding:
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| − | entryPoints.internal.ingress.ingressClassName
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| − | Defines which controller implements the Ingress resource. The value is directly propagated to the ingressClassName field of the Kubernetes Ingress object. See
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| − | Ingress
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| − | and
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| − | Ingress class
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| − | in the Kubernetes documentation for details.
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| − | A valid IngressClass
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| − | \"\"
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| − | Adding: Genesys
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| − | Adding:
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| − | entryPoints.external.ingress.ingressClassName
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| − | Defines which controller implements the Ingress resource. The value is directly propagated to the ingressClassName field of the Kubernetes Ingress object. See
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| − | Ingress
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| − | and
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| − | Ingress class
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| − | in the Kubernetes documentation for details.
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| − | A valid IngressClass
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| − | \"\"
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| − | Deleting: ' the'
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| − | Deleting: 'topics in the
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| − | Setting up Genesys Multicloud CX Private Edition
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| − | guide'</pre>
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| − | * Small update in GWS/Current/GWSPEGuide/DeployIngress [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/DeployIngress&type=revision&diff=124267&oldid=119224 view diff] (8)
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| − | 46<pre>Adding: Genesys
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| − | Adding: i
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| − | Adding: i
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| − | Adding: i</pre>
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| − | * Update on PEC-OU/Current/CXContact/CreateEditSchedule [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CreateEditSchedule&type=revision&diff=124261&oldid=115626 view diff] (-168)
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| − | 670<pre>Adding: or edit a Schedule
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| − | Adding: You can access and customize near-real time reporting data a
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| − | Adding: out Schedules from the
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| − | Schedules Dashboard
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| − | .
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| − | Click the
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| − | Schedules
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| − | menu. The Schedules list appears. For details, see the
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| − | Schedules List Properties
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| − | table b
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| − | Adding: .
| |
| − | Select your preferred view.
| |
| − | Table View
| |
| − | Deleting: 'real time reporting data about Schedules from the
| |
| − | Schedules Dashboard
| |
| − | .
| |
| − | In the future a Calendar View option will be available. The Calendar View will display all of the existing schedules on the day on which the schedule should start.
| |
| − | Click the
| |
| − | Schedules
| |
| − | menu. The Schedules list appears. For details, see the
| |
| − | Schedules'
| |
| − | Adding: s all
| |
| − | Adding:
| |
| − | Adding:</pre>
| |
| − | * Update on VM/Current/VMEventsandModels/CallTreatmentEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallTreatmentEvents&type=revision&diff=124245&oldid=123954 view diff] (-354)
| |
| − | 268<pre>Deleting: '
| |
| − | EventTreatmentRequired
| |
| − | A call has been placed to a treatment device port specified by
| |
| − | ThisDN
| |
| − | and the switch or the treatment device is waiting for treatment instructions.
| |
| − | Event attribute
| |
| − | Short description
| |
| − | Event attribute
| |
| − | Short description
| |
| − | >> Back to list
| |
| − | '</pre>
| |
| − | * Small update in UseCases/Current/GenesysEngage-onpremises/EE09 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE09&type=revision&diff=124239&oldid=78100 view diff] (-21)
| |
| − | 24<pre>Adding: July 8
| |
| − | Adding: 2</pre>
| |
| − | * Update on WID/Current/GCDeveloper/Accessibility [https://all.docs.genesys.com/index.php?title=WID/Current/GCDeveloper/Accessibility&type=revision&diff=124236&oldid=110350 view diff] (996)
| |
| − | 676<pre>Adding: Configuration options
| |
| − | Widget
| |
| − | Option name
| |
| − | Description
| |
| − | WebChat
| |
| − | ariaCharRemainingIntervals
| |
| − | An array containing the intervals as a percentage at which the screen reader will announce the remaining characters when the user inputs text into the message area. By default, it is enabled with the following intervals, and it is customizable according to user needs. Configuring a value of
| |
| − | false
| |
| − | will let the screen reader call out remaining characters for every change.
| |
| − | WebChat
| |
| − | emojiList
| |
| − | emojiList must be configured with display names to support the screen reader calling out the emoji name. These emoji names are applied as
| |
| − | aria-label
| |
| − | attributes on the non-text emoji markup.</pre>
| |
| | | | |
| − | === 2022-07-07 === | + | === 2022-09-07 === |
| − | * Small update in PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=124218&oldid=124128 view diff] (-66)
| + | * Update: ATC/Current/AdminGuide/About action maps [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_action_maps&type=revision&diff=127889&oldid=115868 view diff] (updated) |
| − | 16<pre>Adding:
| + | **: Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set. |
| − | Adding:</pre>
| |
| − | * Update on PEC-AD/Current/Agent/ADVideos [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVideos&type=revision&diff=124217&oldid=119440 view diff] (103) | |
| − | 60<pre>Adding:
| |
| − | How to schedule a Callback for any interaction type</pre>
| |
| − | * Small update in PEC-AD/Current/Agent/ADVideoGallery [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVideoGallery&type=revision&diff=124216&oldid=119439 view diff] (43)
| |
| − | 64<pre>Adding:
| |
| − | Overview: Scheduling a Callback
| |
| − | From:
| |
| − | Schedule Callback</pre>
| |
| − | * Small update in PEC-AD/Current/Agent/ADCallback [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADCallback&type=revision&diff=124215&oldid=124122 view diff] (23) | |
| − | 31<pre>Adding: : Scheduling a Callback</pre>
| |
| − | * Small update in UseCases/Current/GenesysEngage-onpremises/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE34&type=revision&diff=124203&oldid=110050 view diff] (-44) | |
| − | 24<pre>Adding: July 7
| |
| − | Adding: 2</pre>
| |
| − | * Small update in UseCases/Current/GenesysEngage-onpremises/CE31 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE31&type=revision&diff=124202&oldid=110227 view diff] (-10)
| |
| − | 24<pre>Adding: July 7
| |
| − | Adding: 2</pre>
| |
| − | * Small update in PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=124201&oldid=118758 view diff] (-6)
| |
| − | 449<pre>Deleting: 'Agent Setup validates the format and stores the uploaded public and private keys to the '
| |
| − | Adding: validates the format and after the keys pass the validation, Agent Setup uploads the public and private keys to RCS and
| |
| − | Adding: Keys are uploaded into the regions in which Genesys product is deployed for the user.
| |
| − | Adding: By default,
| |
| − | Adding: are uploaded to multiple regions in which
| |
| − | Adding: product is deployed for the user
| |
| − | Deleting: '
| |
| − | '</pre>
| |
| − | * Update on UseCases/Current/GenesysEngage-cloud/WF06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/WF06&type=revision&diff=124200&oldid=105885 view diff] (-229)
| |
| − | 24<pre>Adding: July 7
| |
| − | Adding: 2</pre>
| |
| − | * Small update in UseCases/Current/GenesysEngage-cloud/WF03 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/WF03&type=revision&diff=124195&oldid=109770 view diff] (-10)
| |
| − | 24<pre>Adding: July 7
| |
| − | Adding: 2</pre>
| |
| − | * Small update in WID/Current/GCAPI/WebChat [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChat&type=revision&diff=124180&oldid=111175 view diff] (44)
| |
| − | 16<pre>Adding:
| |
| − | Adding:</pre>
| |
| − | * Small update in UseCases/Current/GenesysEngage-cloud/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/CE34&type=revision&diff=124171&oldid=110047 view diff] (-14)
| |
| − | 24<pre>Adding: July 7
| |
| − | Adding: 2</pre>
| |
| − | * Small update in UseCases/Current/GenesysEngage-cloud/CE31 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/CE31&type=revision&diff=124170&oldid=110163 view diff] (-10)
| |
| − | 24<pre>Adding: July 7
| |
| − | Adding: 2</pre>
| |
| − | * Small update in ATC/Current/SDK/Pageview [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Pageview&type=revision&diff=124167&oldid=124164 view diff] (1)
| |
| − | 9<pre>Adding: s</pre>
| |
| − | * Update on ATC/Current/SDK/Pageview [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Pageview&type=revision&diff=124164&oldid=110183 view diff] (111)
| |
| − | 75<pre>Adding: O
| |
| − | Deleting: 'or '
| |
| − | Adding: or customAttribute. See
| |
| − | customAttribute
| |
| − | .</pre>
| |
| − | * New page added: ATC/Current/SDK/customAttribute [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/customAttribute view]
| |
| − | * New page added: ATC/Current/SDK/Types of tracked data [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Types_of_tracked_data view]
| |
| | | | |
| − | === 2022-07-06 ===
| |
| − | * Update on PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=124128&oldid=110096 view diff] (346)
| |
| − | 296<pre>Adding: (Chat includes the following private messaging channels: chat, sms, WhatsApp, Facebook Messenger, and Twitter Direct Message)
| |
| − | Adding:
| |
| − | (Workitems include various media types such as PDF, Microsoft Word, fax, proprietary document types, and the Facebook Public and Twitter Public channels)</pre>
| |
| − | * Update on PEC-AD/Current/Agent/ADVoice [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVoice&type=revision&diff=124127&oldid=116714 view diff] (708)
| |
| − | 526<pre>Adding:
| |
| − | Tip
| |
| − | Your organization might use
| |
| − | Microsoft Teams or other third-party service
| |
| − | to provide support. You might be able to transfer calls, consult with back office team members, or add a back office team member into your call using one of these services.
| |
| − | Adding:
| |
| − | Adding: .
| |
| − | Tip
| |
| − | Your organization might use
| |
| − | Microsoft Teams or other third-party service
| |
| − | to provide support. You might be able to transfer calls, consult with back office team members, or add a back office team member into your call using one of these services</pre>
| |
| − | * Update on PEC-AD/Current/Agent/ADNav [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADNav&type=revision&diff=124126&oldid=101171 view diff] (465)
| |
| − | 520<pre>Adding: , such as a team member or third-party
| |
| − | Adding: Microsoft Teams members in your organization
| |
| − | Adding: routing point
| |
| − | Adding: or an agent group, and sometimes someone outside your company,
| |
| − | Adding: ,
| |
| − | Adding:
| |
| − | Tip
| |
| − | For information about using Team Communicator to call or transfer/conference/consult with an internal target such as another agent, agent group, skill, routing point, interaction queue, queue,
| |
| − | or external/third-party (such as Microsoft Teams members in your organization)
| |
| − | refer to
| |
| − | Internal interactions</pre>
| |
| − | * Small update in PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=124125&oldid=118151 view diff] (49)
| |
| − | 23<pre>Adding:
| |
| − | text text text</pre>
| |
| − | * New page added: PEC-AD/Current/Agent/ADKnowledgeCenter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADKnowledgeCenter view]
| |
| − | * New page added: PEC-AD/Current/Agent/ADGoogleAgentAssist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADGoogleAgentAssist view]
| |
| − | * New page added: PEC-AD/Current/Agent/ADCallback [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADCallback view]
| |
| − | * Update on PEC-AD/Current/Agent/ADTeamCommunicator [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADTeamCommunicator&type=revision&diff=124114&oldid=112617 view diff] (153)
| |
| − | 187<pre>Deleting: 'or '
| |
| − | Adding: or external/third-party (such as Microsoft Teams members in your organization)
| |
| − | Adding:
| |
| − | External/third-party (such as Microsoft Teams members in your organization)</pre>
| |
| | | | |
| − | === 2022-07-05 === | + | === 2022-09-05 === |
| − | * Small update in GASN/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GASN/Current/Admin/Packages&type=revision&diff=124064&oldid=124043 view diff] (84) | + | * New Page: System/security use cases [https://all.docs.genesys.com/index.php?title=System/security_use_cases view diff] (new) |
| − | 41<pre>Adding:
| + | **: The following table provides information on security use cases in Genesys Multicloud CX. The information includes how roles and permissions are managed. |
| − | Gplus_Adapter_ServiceNow_9_1_002</pre>
| |
| − | * Update on PEC-REP/Current/PulsePEGuide/Planning [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Planning&type=revision&diff=124059&oldid=118222 view diff] (-103)
| |
| − | 393<pre>Adding: Pulse does not currently support
| |
| − | Deleting: ' is not supported currently'
| |
| − | Deleting: '.
| |
| − | An SMTP relay
| |
| − | Facilitates email communications in an environment where GCXI reports or voicemails are sent as emails to contact center personnel. Genesys recommends PostFix, but you can use any SMTP relay that supports standard mail libraries'
| |
| − | Deleting: 'made '
| |
| − | Deleting: 'made '
| |
| − | Deleting: ' above'</pre>
| |
| − | * New page added: GASN/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GASN/Current/Admin/Packages view]
| |
| − | * Small update in GASN/Current/Admin/Install [https://all.docs.genesys.com/index.php?title=GASN/Current/Admin/Install&type=revision&diff=124042&oldid=98863 view diff] (-4)
| |
| − | 29<pre>Deleting: '_0'
| |
| − | Deleting: '_0'</pre>
| |
| | | | |
| − | === 2022-07-04 ===
| |
| − | * Update on PEC-REP/Current/RT/UserPreferences [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/UserPreferences&type=revision&diff=124031&oldid=121205 view diff] (172)
| |
| − | 44<pre>Adding: Video: Working with User Preferences</pre>
| |
| − | * Update on IXN/Current/IXNPEGuide/Planning [https://all.docs.genesys.com/index.php?title=IXN/Current/IXNPEGuide/Planning&type=revision&diff=124030&oldid=107129 view diff] (709)
| |
| − | 967<pre>Adding:
| |
| − | Third-party services
| |
| − | Name
| |
| − | Version
| |
| − | Adding: urpose
| |
| − | Notes
| |
| − | A container image registry and Helm chart repository
| |
| − | Used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/C
| |
| − | Adding: pipeline. You can use any Doc
| |
| − | Adding: er OCI compliant registry.
| |
| − | PostgreSQL
| |
| − | Adding: .x
| |
| − | Relational database.
| |
| − | Kafka
| |
| − | 2.x
| |
| − | Message bus.
| |
| − | Kafka is
| |
| − | Adding: d to delive
| |
| − | Adding: reporting events to Genesys Info Mart (GIM). It is the same Kafka for GIM and
| |
| − | Adding: .
| |
| − | Consul
| |
| − | 1.8
| |
| − | Service discovery, service mesh, and key/value store.
| |
| − | Redis
| |
| − | 6.x
| |
| − | Used for caching. Only distributions of Redis that support Redis cluster mode are supported, however, some services may not support cluster mode.
| |
| − | Redis is required for communication between Orchestration Server (ORS) and IXN Server. It is the same Redis for ORS and IXN Server.
| |
| − | Storage requirements
| |
| − | In case logging into files is configured for IXN Server, it requires a volume storage mounted to IXN Server</pre>
| |
| − | * Update on PEC-REP/Current/RT/RTRUserAccess [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRUserAccess&type=revision&diff=124018&oldid=98812 view diff] (233)
| |
| − | 54<pre>Adding:
| |
| − | Video: Working with Dashboards and Wallboards</pre>
| |
| − | * Update on PEC-Developer/Current/SCAPI/ConfigurationNamespace [https://all.docs.genesys.com/index.php?title=PEC-Developer/Current/SCAPI/ConfigurationNamespace&type=revision&diff=124005&oldid=123412 view diff] (589)
| |
| − | 517<pre>Adding: returns
| |
| − | Adding: . Note: The getContextualOption method can be applied to any option, even if the option doesn’t support overriding options with a routing strategy in Workspace Web Edition. Only Workspace Web Edition options with the following text in their descriptions can be overridden by a routing strategy: \"This option can be overridden by a routing strategy as described in this
| |
| − | Configuration Guide
| |
| − | .\" Using the getContextualOption method doesn’t interfere with how Workspace Web Edition handles options</pre>
| |
| | | | |
| − | === 2022-07-01 === | + | === 2022-09-02 === |
| − | * Update on PrivateEdition/Current/PEGuide/ConfigMonitor [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigMonitor&type=revision&diff=123964&oldid=115186 view diff] (268) | + | * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=127770&oldid=126388 view diff] (minor) |
| − | 159<pre>Deleting: 'overview and '
| + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=127768&oldid=127748 view diff] (updated) |
| − | Adding: Enabling monitoring in OpenShift Container Platform
| + | **: Follow the instructions provided by the storage service provider of your choice to create th. need to know details such as the endpoint information, access key, and secret. Unless Kafka has been configured to auto-create topics, ensure that the Kafka topics. supports using a customized topic name. |
| − | Enabling monitoring in GKE Platform
| + | |
| − | Deleting: 's
| + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGIM&type=revision&diff=127767&oldid=127747 view diff] (updated) |
| − | Monitoring your service'</pre>
| + | **: GIM and GIM monitoring are the only services that run in the GIM Docker container. Unless you elect to store your exported data in a local directory, your Info Mart data is exported to an object store. |
| − | * Update on PrivateEdition/Current/PEGuide/ConfigLog [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigLog&type=revision&diff=123963&oldid=115182 view diff] (-215) | + | |
| − | 163<pre>Adding: S
| + | * Update: PEC-REP/Current/GIMPEGuide/DeployGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGSP&type=revision&diff=127763&oldid=127737 view diff] (updated) |
| − | Deleting: ','
| + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| − | Adding: re a
| + | |
| − | Adding: ing
| + | * Update: PEC-REP/Current/GIMPEGuide/DeployGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGIM&type=revision&diff=127762&oldid=127736 view diff] (updated) |
| − | Deleting: ' the'
| + | **: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status. |
| − | Adding: For more details, refer to
| + | |
| − | Adding: olution
| + | * Update: PEC-REP/Current/GIMPEGuide/DeployGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGCA&type=revision&diff=127761&oldid=127735 view diff] (updated) |
| − | Adding: level logging approaches
| + | **: Genesys Info Mart does not report the ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to. erify the successful deployment and readiness status of the Kubernetes objects. |
| − | . | + | |
| − | Adding: the</pre>
| + | * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=127760&oldid=127733 view diff] (updated) |
| − | "
| + | **: Configure. requires the following secrets: docker-registry, kafka-secrets, gsp-s3. You must override the securityContext settings in your OpenShift. aml file, so that no user or group IDs are specified. For details, see Configure security, below. |
| | + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=127746&oldid=126436 view diff] (updated) |
| | + | **: summarize:. To find the correct Helm chart version for your release, see Helm charts and containers for Genesys Info Mart. |
| | + | |
| | + | * Update: PEC-REP/Current/GIMPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/Overview&type=revision&diff=127745&oldid=117502 view diff] (updated) |
| | + | **: There is an update about Genesys Info Mart |
| | + | |
| | + | * Update: PEC-OU/Current/CXContact/CompTools [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CompTools&type=revision&diff=127702&oldid=115627 view diff] (updated) |
| | + | **: You can create custom rules so that dialing is blocked during certain time periods or on specific dates. For example, if you want to suppress dialing on a holiday or a no contact day you can specify suitable conditions in a custom rule. If you want the record to be redialed, for example the next day, you will need to configure a disposition code. |
| | + | |
| | + | |
| | + | === 2022-09-01 === |
| | + | * Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=127672&oldid=127441 view diff] (minor) |
| | + | * Update: System/Current/GenesysChoice/Digital1 [https://all.docs.genesys.com/index.php?title=System/Current/GenesysChoice/Digital1&type=revision&diff=127619&oldid=116450 view diff] (updated) |
| | + | **: The total number of unique User IDs that logged into a Digital 1 bundled Multicloud CX service in a given geographic region and have taken a Chat. interaction during the billing period. Named users are calculated and billed separately for each geographic region. Any User ID used by Genesys for testing purpose is excluded from the named user calculation. |
