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| − | {{ComponentRN
| + | #REDIRECT [[Draft:RN/DigitalChannels/100.0.130.6297]] |
| − | |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
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| − | |JQL=issue in (NEXUS-10192, NEXUS-10186, NEXUS-10006, NEXUS-10044, NEXUS-10008, NEXUS-10066, NEXUS-10047)
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| − | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a
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| − | |ReleaseDate=2022-11-09
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| − | |Highlight=Digital Channels now supports multiple connections for outbound email interactions in a single tenant.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10192
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=Agents can now push a website URL to a customer as an SMS message. Previously, the customer would not receive the SMS message with the URL.
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| − | |LocalContent=Agents can now push a website URL to a customer as an SMS message. Previously, the customer would not receive the SMS message with the URL.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10186
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=CX Contact users are now able to send test emails. Previously, the “Send Test Email” button would not work in certain cases.
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| − | |LocalContent=CX Contact users are now able to send test emails. Previously, the “Send Test Email” button would not work in certain cases.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10066
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=When using a third-party email provider for outbound email with CX Contact, administrators can now configure the webhook with an email domain. Previously, a full email address was required.
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| − | |LocalContent=When using a third-party email provider for outbound email with CX Contact, administrators can now configure the webhook with an email domain. Previously, a full email address was required.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10047
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| − | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
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| − | |Content=Digital Channels now supports multiple connections for outbound email interactions in a single tenant: built-in connector to SparkPost email provider, a custom gateway built with a third-party email API and/or a built-in connector to Genesys Cloud CX aggregation service. Previously, only one option was possible per tenant.
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| − | |LocalContent=Digital Channels now supports multiple connections for outbound email interactions in a single tenant: built-in connector to SparkPost email provider, a custom gateway built with a third-party email API and/or a built-in connector to Genesys Cloud CX aggregation service. Previously, only one option was possible per tenant.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10044
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=Designer applications are now prevented from posting messages in public Facebook and Twitter sessions. Previously, if an application posted a message, it was shown as a public post or tweet.
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| − | |LocalContent=Designer applications are now prevented from posting messages in public Facebook and Twitter sessions. Previously, if an application posted a message, it was shown as a public post or tweet.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10008
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| − | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
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| − | |Content=Digital Channels now supports a simple notification message template in the Standard Response Library that allows for variables but does not include images, header and footer options.
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| − | |LocalContent=Digital Channels now supports a simple notification message template in the Standard Response Library that allows for variables but does not include images, header and footer options.
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| − | }}
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| − | {{Issue
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| − | |TicketNumber=NEXUS-10006
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| − | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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| − | |Content=Agent can now see how many characters have been included in the current SMS message so they can keep within prescribed limits.
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| − | |LocalContent=Agent can now see how many characters have been included in the current SMS message so they can keep within prescribed limits.
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| − | }}
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This is a draft page; it has not yet been published.
