Latest revision as of 19:50, October 3, 2022

<a href="https://app.tango.us/app/workflow/f7be3efb-6fd0-40b8-bad0-fb40a73991f4?utm_source=magicCopy&utm_medium=magicCopy&utm_campaign=workflow%20export%20links" target="_blank">Adding a new service to the Private Edition data structure</a>

Date: October 3, 2022

Author: B Grenon

Source: <a href="https://app.tango.us/app/workflow/f7be3efb-6fd0-40b8-bad0-fb40a73991f4?utm_source=magicCopy&utm_medium=magicCopy&utm_campaign=workflow%20export%20links" target="_blank">Tango</a>

1. <a href="https://all.docs.genesys.com/Draft:ContentAdmin/Internal/SiteDashboard/Services" target="_blank">Go to Manage Private Edition Service Groups and Services - Genesys Documentation</a>

2. Click on Services

3. Click on Add another

4. Add your service name

5. Select the workspace you want this to apply to

6. Give a URL shortname for the PE guide.

7. Click Save page to finish.

<a href="https://app.tango.us/app/workflow/f7be3efb-6fd0-40b8-bad0-fb40a73991f4?utm_source=magicCopy&utm_medium=magicCopy&utm_campaign=workflow%20export%20links" target="_blank">This Workflow was created with Tango.</a>

Difference between revisions of "User: Bgrenon"

Latest revision as of 19:50, October 3, 2022

Contents

<a href="https://app.tango.us/app/workflow/f7be3efb-6fd0-40b8-bad0-fb40a73991f4?utm_source=magicCopy&utm_medium=magicCopy&utm_campaign=workflow%20export%20links" target="_blank">Adding a new service to the Private Edition data structure</a>

1. <a href="https://all.docs.genesys.com/Draft:ContentAdmin/Internal/SiteDashboard/Services" target="_blank">Go to Manage Private Edition Service Groups and Services - Genesys Documentation</a>

2. Click on Services

3. Click on Add another

4. Add your service name

5. Select the workspace you want this to apply to

6. Give a URL shortname for the PE guide.

7. Click Save page to finish.

@@ Line 1: / Line 1: @@
-[[Draft:ContentAdmin]]
+<h1><a href="https://app.tango.us/app/workflow/f7be3efb-6fd0-40b8-bad0-fb40a73991f4?utm_source=magicCopy&utm_medium=magicCopy&utm_campaign=workflow%20export%20links" target="_blank">Adding a new service to the Private Edition data structure</a></h1>
+<div><b>Date:</b> October 3, 2022</div>
+<div><b>Author:</b> B Grenon</div>
+<div><b>Source:</b> <a href="https://app.tango.us/app/workflow/f7be3efb-6fd0-40b8-bad0-fb40a73991f4?utm_source=magicCopy&utm_medium=magicCopy&utm_campaign=workflow%20export%20links" target="_blank">Tango</a></div>
+<hr/>
-==Benefits for engage==
-{{#cargo_query:
-tables=SMART_Benefits,SMART_AdditionalBenefits,SMART_Meta
-|join on=SMART_Benefits._pageName=SMART_AdditionalBenefits._pageName,SMART_Benefits._pageName=SMART_Meta._pageName
-|fields=CONCAT(Title,' (',ID,')')=Use Case,CONCAT('<b>',CanonicalBenefitID,'</b><br/>',CanonicalBenefit)=Benefit
-|where=CurrentOfferings IS NOT NULL
-|limit=1000
-|format=json
-}}
-==Personas and Qualifying questions==
-<pre>
-{{#cargo_query:
-tables=SMART_Meta,SMART_Canonical,SMART_UseCase
-|join on=SMART_Meta._pageName=SMART_Canonical._pageName,SMART_Meta.ID=SMART_UseCase.ID
-|fields=SMART_Meta.ID,SMART_Meta.Title,Subtitle,Solution,Offering,MaturityLevel,PainPoints,HighLevelFlowLucid,PlatformSolution,PlatformChallenge,SMART_UseCase.SellableItems,PainPoints,DesiredState,SMART_Canonical.BuyerPersonas,SMART_Canonical.QualifyingQuestions,SMART_UseCase.BusinessLogic,SMART_UseCase.UCOverview,SMART_UseCase.DistributionLogic,SMART_UseCase.CustomerInterfaceRequirements,SMART_UseCase.AgentDeskRequirements,SMART_UseCase.RealTimeReporting,SMART_UseCase.HistoricalReporting,SMART_UseCase.GeneralAssumptions,SMART_UseCase.CustomerAssumptions,SMART_UseCase.UCSummary
-|where=SMART_Meta.ID="EE11" AND SMART_UseCase.Offering="PureEngage"
-|format=json
-|parse values=yes
-}}
-</pre>
-{{#cargo_query:
-tables=SMART_Meta,SMART_Canonical,SMART_UseCase
-|join on=SMART_Meta._pageName=SMART_Canonical._pageName,SMART_Meta.ID=SMART_UseCase.ID
-|fields=SMART_Meta.ID,SMART_Meta.Title,Subtitle,Solution,Offering,MaturityLevel,PainPoints,HighLevelFlowLucid,PlatformSolution,PlatformChallenge,SMART_UseCase.SellableItems,PainPoints,DesiredState,SMART_Canonical.BuyerPersonas,SMART_Canonical.QualifyingQuestions,SMART_UseCase.BusinessLogic,SMART_UseCase.UCOverview,SMART_UseCase.DistributionLogic,SMART_UseCase.CustomerInterfaceRequirements,SMART_UseCase.AgentDeskRequirements,SMART_UseCase.RealTimeReporting,SMART_UseCase.HistoricalReporting,SMART_UseCase.GeneralAssumptions,SMART_UseCase.CustomerAssumptions,SMART_UseCase.UCSummary
-|where=SMART_Meta.ID="EE11" AND SMART_UseCase.Offering="PureEngage"
-|format=json
-|parse values=yes
-}}
-==Cloud Assumptions==
+<div><h3>1. <a href="https://all.docs.genesys.com/Draft:ContentAdmin/Internal/SiteDashboard/Services" target="_blank">Go to Manage Private Edition Service Groups and Services - Genesys Documentation</a></h3>
+</div>
-Query:
-<pre>
-{{#cargo_query:
-tables=SMART_UseCase, SMART_Meta, SMART_Canonical, SMART_CloudAssumptions
-|join on=SMART_UseCase.ID=SMART_Meta.ID,SMART_Meta._pageName=SMART_Canonical._pageName, SMART_UseCase._pageName=SMART_CloudAssumptions._pageName
-|fields=SMART_UseCase.ID, SMART_UseCase.Title, SMART_UseCase.Offering, SMART_CloudAssumptions.Cloud_Assumptions
-|where=SMART_Meta.ID="CE01"
-|format=json
-}}
-</pre>
-{{#cargo_query:
-tables=SMART_UseCase, SMART_Meta, SMART_Canonical, SMART_CloudAssumptions
-|join on=SMART_UseCase.ID=SMART_Meta.ID,SMART_Meta._pageName=SMART_Canonical._pageName, SMART_UseCase._pageName=SMART_CloudAssumptions._pageName
-|fields=SMART_UseCase.ID, SMART_UseCase.Title, SMART_UseCase.Offering, SMART_CloudAssumptions.Cloud_Assumptions
-|where=SMART_Meta.ID="CE01"
-|format=json
-}}
-==Premise Assumptions==
+<div><h3>2. Click on Services</h3>
+<img src="https://images.tango.us/public/screenshot_2ed52597-5a2c-4d62-b0d0-3b93e15b8ab3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2113&fp-y=0.4674&fp-z=2.7636&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=3282%3A1792" width="600" alt="Click on Services" />
+</div>
-Query:
-<pre>
-{{#cargo_query:
-tables=SMART_UseCase, SMART_Meta, SMART_Canonical, SMART_PremiseAssumptions,
-|join on=SMART_UseCase.ID=SMART_Meta.ID,SMART_Meta._pageName=SMART_Canonical._pageName, SMART_UseCase._pageName=SMART_PremiseAssumptions._pageName
-|fields=SMART_UseCase.ID, SMART_UseCase.Title, SMART_UseCase.Offering, SMART_PremiseAssumptions.Premise_Assumptions
-|where=SMART_Meta.ID="CE01"
-|format=json
-}}
-</pre>
-{{#cargo_query:
-tables=SMART_UseCase, SMART_Meta, SMART_Canonical, SMART_PremiseAssumptions,
-|join on=SMART_UseCase.ID=SMART_Meta.ID,SMART_Meta._pageName=SMART_Canonical._pageName, SMART_UseCase._pageName=SMART_PremiseAssumptions._pageName
-|fields=SMART_UseCase.ID, SMART_UseCase.Title, SMART_UseCase.Offering, SMART_PremiseAssumptions.Premise_Assumptions
-|where=SMART_Meta.ID="CE01"
-|format=json
-}}
+<div><h3>3. Click on Add another</h3>
+<img src="https://images.tango.us/public/screenshot_dddbe1f7-ee60-4e7d-a04c-7369dfbb555a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=3282%3A1792" width="600" alt="Click on Add another" />
+</div>
+<div><h3>4. Add your service name</h3>
+<img src="https://images.tango.us/public/screenshot_6ad56089-a679-42cb-aac7-6426698f7ed1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2017&fp-y=0.6462&fp-z=2.0152&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=3282%3A1792" width="600" alt="Add your service name" />
+</div>
-==Retrieve content from all solutions==
-{{#cargo_query:
+<div><h3>5. Select the workspace you want this to apply to</h3>
-tables=SMART_UseCase, SMART_Meta
+<img src="https://images.tango.us/public/screenshot_31f92ed3-132f-4e7d-b363-db974ffd06fd.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1900&fp-y=0.6934&fp-z=2.2735&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=3282%3A1792" width="600" alt="Select the workspace you want this to apply to" />
-|fields=SMART_UseCase.ID, SMART_Meta.Solution, SMART_Meta.Title, SMART_UseCase.UCOverview,
+</div>
-|where=Offering="PureCloud" AND (Solution ="Outbound" OR Solution = "Digital") AND Solution IS NOT NULL
-|join on=SMART_UseCase.ID=SMART_Meta.ID
-|format=json
-}}
-<pre>
-{{#cargo_query:
-tables=SMART_UseCase, SMART_Meta
-|fields=SMART_UseCase.ID, SMART_Meta.Solution, SMART_Meta.Title, SMART_UseCase.UCOverview,
-|where=Offering="PureCloud" AND (Solution ="Outbound" OR Solution = "Digital") AND Solution IS NOT NULL
-|join on=SMART_UseCase.ID=SMART_Meta.ID
-|format=json
-}}
-</pre>
-==Maturity Level==
-Sample for PureEngage Cloud - Maturity Level: Differentiated
-{{#cargo_query:
+<div><h3>6. Give a URL shortname for the PE guide.</h3>
-tables=SMART_UseCase,SMART_Meta
+<img src="https://images.tango.us/public/screenshot_72c4cd2b-6fdf-49f3-994b-a823586479e0.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2940&fp-y=0.7896&fp-z=2.0152&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=3282%3A1792" width="600" alt="Give a URL shortname for the PE guide." />
-|join on=SMART_UseCase.ID=SMART_Meta.ID
+</div>
-|fields=SMART_Meta.ID,SMART_Meta.Title
-|where=MaturityLevel="Differentiated" AND Offering="PureEngageCloud" AND SMART_UseCase._pageNamespace="0"
-|group by=SMART_Meta.ID
-|format=json
-|default=}}
-<pre>
-{{#cargo_query:
-tables=SMART_UseCase,SMART_Meta
-|join on=SMART_UseCase.ID=SMART_Meta.ID
-|fields=SMART_Meta.ID,SMART_Meta.Title
-|where=MaturityLevel="Differentiated" AND Offering="PureEngageCloud" AND SMART_UseCase._pageNamespace="0"
-|group by=SMART_Meta.ID
-|format=json
-|default=}}
-</pre>
-==All==
-{{#cargo_query:
-tables=SMART_UseCase__RequiresAll,SMART_UseCase,SMART_Meta
-|join on=SMART_UseCase__RequiresAll._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresAll._value=SMART_Meta.ID
-|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__RequiresAll._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
-|where=SMART_UseCase.ID="BO03"
-|default=None
-|group by=SMART_Meta.ID
-|format=json
-}}
-===query===
+<div><h3>7. Click Save page to finish.</h3>
-<pre>
+<img src="https://images.tango.us/public/screenshot_919aec40-24e4-42cd-9af0-30f2dd6af7ef.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0774&fp-y=0.7093&fp-z=2.8037&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=3282%3A1792" width="600" alt="Click Save page to finish." />
-{{#cargo_query:
+</div>
-tables=SMART_UseCase__RequiresAll,SMART_UseCase,SMART_Meta
-|join on=SMART_UseCase__RequiresAll._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresAll._value=SMART_Meta.ID
-|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__RequiresAll._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
-|where=SMART_UseCase.ID="BO03"
-|default=None
-|group by=SMART_Meta.ID
-|format=json
-}}
-</pre>
-==At least one==
-{{#cargo_query:
-tables=SMART_UseCase__RequiresOr,SMART_UseCase,SMART_Meta
-|join on=SMART_UseCase__RequiresOr._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresOr._value=SMART_Meta.ID
-|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__RequiresOr._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
-|where=SMART_UseCase.ID="BO06"
-|default=None
-|group by=SMART_Meta.ID
-|format=json
-}}
-===query===
-<pre>
-{{#cargo_query:
-tables=SMART_UseCase__RequiresOr,SMART_UseCase,SMART_Meta
-|join on=SMART_UseCase__RequiresOr._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresOr._value=SMART_Meta.ID
-|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__RequiresOr._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
-|where=SMART_UseCase.ID="BO06"
-|default=None
-|group by=SMART_Meta.ID
-|format=json
-}}
-</pre>
-==Optional==
+<hr/>
-{{#cargo_query:
+<div>
-tables=SMART_UseCase__Optional,SMART_UseCase,SMART_Meta
+<a href="https://app.tango.us/app/workflow/f7be3efb-6fd0-40b8-bad0-fb40a73991f4?utm_source=magicCopy&utm_medium=magicCopy&utm_campaign=workflow%20export%20links" target="_blank"><em>This Workflow was created with Tango.</em></a>
-|join on=SMART_UseCase__Optional._rowID=SMART_UseCase._ID,SMART_UseCase__Optional._value=SMART_Meta.ID
+</div>
-|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__Optional._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
-|where=SMART_UseCase.ID="BO06"
-|default=None
-|default=None
-|group by=SMART_Meta.ID
-|format=json
-}}
-===query===
-<pre>
-{{#cargo_query:
-tables=SMART_UseCase__Optional,SMART_UseCase,SMART_Meta
-|join on=SMART_UseCase__Optional._rowID=SMART_UseCase._ID,SMART_UseCase__Optional._value=SMART_Meta.ID
-|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__Optional._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
-|where=SMART_UseCase.ID="BO06"
-|default=None
-|default=None
-|group by=SMART_Meta.ID
-|format=json
-}}
-</pre>
-==exceptions==
-{{#cargo_query:
-tables=SMART_UseCase__Exceptions,SMART_UseCase,SMART_Meta
-|join on=SMART_UseCase__Exceptions._rowID=SMART_UseCase._ID,SMART_UseCase__Exceptions._value=SMART_Meta.ID
-|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__Exceptions._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
-|where=SMART_UseCase.ID="BO06"
-|default=None
-|format=json
-|group by=SMART_Meta.ID
-}}
-===query===
-<pre>
-{{#cargo_query:
-tables=SMART_UseCase__Exceptions,SMART_UseCase,SMART_Meta
-|join on=SMART_UseCase__Exceptions._rowID=SMART_UseCase._ID,SMART_UseCase__Exceptions._value=SMART_Meta.ID
-|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__Exceptions._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
-|where=SMART_UseCase.ID="BO06"
-|default=None
-|format=json
-|group by=SMART_Meta.ID
-}}
-</pre>
-==Test html replace==
-{{#cargo_query:
-tables=SMART_UseCase
-|fields=BusinessLogic,Conditions
-|where=ID="CE01" AND Offering="PureEngage"
-|format=json
-}}