Difference between revisions of "User: Sbogard"

Revision as of 13:46, August 24, 2022

Update: PEC-IWD/Current/Administrator/IWDMailboxes view diff (updated)
- Readability of the High Priority/Importance email mark depends on the email client in use. For email sent via Google to Microsoft mailboxes, this mark CANNOT be read by Email for Multicloud CX. If an unrecoverable email error is identified when processing an email, the system marks the email as read and skips it. The email will not be processed during the next cycle.
Update: PEC-IWD/Current/Administrator/IWDEndpoints view diff (minor)
Update: PEC-GPA/Current/Administrator/GplusTroubleshoot90 view diff (updated)
- Gplus Adapter can display notifications in Agent Workspace when Screen Pop events are successful or unsuccessful. To enable this feature, create the salesforce. debug-notifications key in the crm-adapter section and set the value to true.
Update: PEC-GPA/Current/Administrator/GplusScreenPop90 view diff (updated)
- summarize: For information about troubleshooting Gplus Adapter for Salesforce, refer to Troubleshooting G plus Adapter Integration with Salesforce.
Update: PEC-REP/Current/RT/GetStarted view diff (minor)
Update: PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff (minor)

2022-08-22[ | edit source]

Update: UseCases/Current/GenesysEngage-onpremises/EE30 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/CE34 view diff (updated)
- The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls and Outbound Campaigns.
Update: UseCases/Current/GenesysEngage-onpremises/CE22 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/CE20 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/CE19 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/CE18 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/CE16 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/CE07 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/CE02 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/CE01 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/BO11 view diff (updated)
- The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls and Outbound Campaigns.
Update: UseCases/Current/GenesysEngage-onpremises/BO06 view diff (minor)
Update: UseCases/Current/GenesysEngage-onpremises/BO04 view diff (minor)
Update: PEC-OU/Current/CXContact/EmailCampaign view diff (minor)

2022-08-18[ | edit source]

New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff (new)
- The Tenant Service architecture is the high-level architecture for the Genesys Multicloud CX private edition. For the architecture that includes all of the Voice Microservices, see Voice Micro Services architecture.
Update: VM view diff (minor)
Update: VM view diff (minor)
Update: UseCases/Current/GenesysCloud/CE37 view diff (minor)
Update: PEC-WFM/Current/Administrator/UserSec view diff (minor)
Update: PEC-REC/Current/Administrator/ScreenRecordingConfig view diff (minor)
Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices view diff (minor)
Update: GenesysEngageMulticloud/Current/GECUG/InboundServices view diff (minor)
Update: GAA/Current/WDEPlugin/PrerequisitesArticle view diff (minor)
Update: GAA/Current/WDEPlugin/InstallWDEplugin view diff (minor)
Update: GAA/Current/WDEPlugin/ConfigureGenAdmin view diff (minor)
Update: UCS/Current/UCSPEGuide/Architecture view diff (minor)
Update: PEC-ROU/HIW view diff (minor)
Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp view diff (minor)
Update: PEC-ROU/Current/GTR/GTROverview view diff (minor)
Update: PEC-ROU/Current/GTR/GTRIntegrate view diff (minor)
Update: PEC-REP/HIW view diff (minor)
Update: PEC-REP view diff (minor)
Update: PEC-IWD/HIW view diff (minor)
Update: PEC-IWD/Current/Administrator/IWDSetup view diff (minor)
Update: PEC-IWD/Current/Administrator/IWDGTL view diff (minor)
Update: PEC-IWD/Current/Administrator/IWD view diff (minor)
Update: PEC-AS/Current/ManageCC/External URLs view diff (updated)
- An external web site URL can be defined using the $AttachedData.Y$ parameter to have flexible text in the URL where Y represents an attached data name. Warning If the external website URL is not part of the attached data associated with an interaction, the external site is not displayed. If an agent manually adds the attacheddata to the interaction (or if it s added by any other means), then the external websites tab is displayed.
Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes view diff (minor)
Update: PrivateEdition/Current/PEGuide/ConfigVXLAN view diff (updated)
- Genesys is committed to diversity, equality, and inclusivity. This includes using appropriate terms in our software and documentation. For the terms master/slave, Genesys uses “primary” and “secondary” or “ primary’ and ‘replica,’ with exceptions for their use in third-party commands.
Update: PEC-WFM/Current/Supervisor/AdherenceMdl view diff (minor)

2022-08-17[ | edit source]

New Page: VM/Current/VMPEGuide/Architecture1 view diff (new)
- Architecture of Genesys Multicloud CX private edition. See the high-level Architecture page for more information.
Update: PEC-WFM/Current/Administrator/TimeOffBid view diff (updated)
- If the supervisor sets the Wait-listed option to the preferred time-off item they created, then the bidding process handles this request as if the agent is bidding. If this time- off item is not within the time-offs bidding period, then it will not be saved.
Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff (minor)
Update: PEC-DC/Current/DCPEGuide/DeployAIConnector view diff (minor)
Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff (minor)
Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff (minor)
Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff (minor)

2022-08-16[ | edit source]

Update: DES/Current/Designer/Survey view diff (minor)
Update: DES/Current/Designer/ApplicationSettings view diff (updated)
- Summarize: is used. You can then choose how much interaction history data to query for each customer. This contextual data can then be used in the application to provide a more personalized experience.
Update: PEC-AS/Current/ManageCC/Bulk operations view diff (minor)
Update: PEC-AS/Current/ManageCC/Agent options overview view diff (minor)
Update: PEC-AS/Current/ManageCC/Case and toast data view diff (minor)
Update: PEC-AS/Current/ManageCC/Multi-channel view diff (minor)
Update: PEC-AS/Current/ManageCC/Voice options view diff (minor)
Update: PEC-AS/Current/ManageCC/Create agents view diff (minor)
Update: PEC-AS/Current/ManageCC/Channels options view diff (minor)
Update: PEC-AS/Current/ManageCC/Global Login view diff (minor)
Update: PEC-AS/Current/ManageCC/Contacts view diff (minor)
Update: PEC-AS/Current/ManageCC/Desktop Views options view diff (minor)
Update: PEC-AS/Current/ManageCC/Salesforce options view diff (minor)
Update: PEC-AS/Current/ManageCC/Agent and contact center statistics view diff (minor)
Update: PEC-AS/Current/ManageCC/Hierarchy view diff (minor)
Update: PEC-AS/Current/ManageCC/Work with Global Favorites view diff (minor)
Update: PEC-AS/Current/ManageCC/Interaction history advanced search view diff (minor)
Update: PEC-AS/Current/ManageCC/CC options overview view diff (minor)
Update: PEC-AS/Current/ManageCC/Email options view diff (minor)
Update: PEC-AS/Current/ManageCC/Service Client options view diff (minor)
Update: PEC-AS/Current/ManageCC/Transactions view diff (minor)
Update: PEC-AS/Current/ManageCC/Feedback view diff (minor)
Update: PEC-AS/Current/ManageCC/External URLs view diff (minor)
Update: PEC-AS/Current/ManageCC/Chat options view diff (minor)
Update: PEC-AS/HIW view diff (updated)
- summarize: space application, including what agents see and what tasks they can perform interaction channels such as voice, email, chat, and social media standard responses and case data.
Update: PEC-AS/Current/ManageCC/Dispositions view diff (minor)
Update: PEC-AS/Current/ManageCC/Voicemail view diff (minor)
Update: PEC-AS/Current/ManageCC/Statistics options view diff (minor)
Update: PEC-AS/Current/ManageCC/Workitem options view diff (minor)
Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes view diff (minor)
Update: PEC-AS/Current/ManageCC/Standard Response Library options view diff (minor)
Update: PEC-AS/Current/ManageCC/Caller ID view diff (minor)
Update: PEC-AS view diff (minor)
Update: PEC-GS/Current/Administrator/SPDeploy view diff (updated)
- Genesys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager (formerly Microsoft SCCM), that enable mass deployments of desktop software. Although Genesys. Softphone is not shipped with a Microsoft Software Installer (MSI), you can repackage.
Update: DES/Current/Designer/Variables view diff (updated)
- Summarize: stored as a JSON object. Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution.
Update: DES/Current/Designer/ApplicationSettings view diff (updated)
- The Enable Customer Profile option enables Designer to retrieve certain details about the customer. For voice calls, Designer can identify the caller based on their phone number. For digital interactions, the contact s email address can be passed to Designer. You can then choose how much interaction history data to collect for each customer.
Update: GVP/Current/GVPPEGuide/Deploy view diff (minor)
Update: GVP/Current/GVPPEGuide/Deploy view diff (minor)
Update: PEC-AS/Current/ManageCC/Blob Storage view diff (minor)
Update: PEC-AS/Current/ManageCC/Keys view diff (minor)

2022-08-15[ | edit source]

Update: PEC-REP/Current/PulsePEGuide/Upgrade view diff (updated)
- Genesys Pulse supports the following upgrade strategies: Service, Service and Service-specific. For a conceptual overview of the upgrade strategies, refer to Upgrade strategies in the Setting up Genesys Multicloud CX Private Edition guide.
Update: PEC-REP/Current/GIMPEGuide/PlanningGSP view diff (updated)
- Follow the instructions provided by the storage service provider of your choice to create a bucket. Note and securely store the bucket details, particularly the access key and secret.

2022-08-12[ | edit source]

Update: PEC-REP/Current/GIMPEGuide/PlanningGCA view diff (minor)
Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP view diff (updated)
- You can override aspects of the default configuration to modify GSP behavior. You can customize the way data is stored in the Info Mart database. Treat your modified values.yaml file as source code.

2022-08-11[ | edit source]

New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff (new)
- Agent Assist enables agents to access real-time voice transcription and real- time knowledge base and FAQ suggestions. Each option and privilege must be configured in the interaction-workspace section.
Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts view diff (minor)

2022-08-10[ | edit source]

Update: DES/Current/DESPEGuide/Architecture view diff (updated)
- Connections table: Source, Destination, and Connection Classification columns relate to the direction of the arrows in the Connections diagram. Source is where the connection is initiated, and the destination is where an initiated connection connects to, from the point of view of Designer as a service in the network. Ingress means the Designer service is the destination. Intra-cluster means connection is between services in the cluster. For information about the overall architecture, see the high-level Architecture page.
Update: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (minor)
Update: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (minor)
New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff (new)
- AI Connector functions as a webhook for Digital Channels interactions. It is a one-time process (per contact center) required to ensure that the AIConnector webhook URL is known and trusted.
New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector view diff (new)
- Learn how to deploy Digital Channels AI Connector into a private edition environment. Use OpenShift or Google Kubernetes Engine (GKE) to prepare your environment.
New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff (new)
- You can specify parameters for the deployment by overriding Helm chart values. See the Parameters table for a full list of overridable values. If you want to use arbitrary UIDs in your OpenShift deployment, you must override the securityContext settings in the values.yaml file.
New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff (new)
- AI Connector in Genesys Multicloud CX private edition includes the following containers: athena. The service also includes a Helm chart, which you must deploy to install all the containers for AI connector. To download the Helm charts, navigate to the athenA folder in the JFrog repository.
New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff (new)
- AI Connector interfaces with third-party natural language processing and virtual agent frameworks to stream audio and chat messages. It makes the interface available as an HTTP webhook endpoint where voice and digital channels can send interaction events.
New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (new)
- Genesys Multicloud CX private edition services to receive and process voice interactions. Voice connectivity in a private edition deployment covers the following. Connectivity to and from agent-facing services (Agent Workspace, SIP phone)
New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff (new)
- Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift.
New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff (new)
- F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. VXLAN/GENEVE tunnels are created from the F5 Big-IP to the Red Hat OpenShift cluster. The virtual server ensures load-balancing of the received traffic.
New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN view diff (new)
- Learn how you can set up VXLAN tunnels, which is the first step in SBC integration with the Genesys Multicloud CX private edition deployment on OpenShift. All services RSS: For private edition.
New Page: PrivateEdition/Current/PEGuide/CISInstallation view diff (new)
- The F5 Container Ingress Services (CIS) are part of SBC integration with the private edition deployment on OpenShift. Add the CIS chart repository in the helm using the following command.
Update: PEC-IWD/Current/Administrator/IWDSetup view diff (minor)
Update: ATC/RequiredPCDomains view diff (minor)

2022-08-09[ | edit source]

Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy view diff (updated)
- Multicloud CX Innovation Edition - Provides customers with a non-production environment which is totally separate from their own production environment. This environment has all Genesys MCCX products, enabling them to easily innovate without touching production services.
Update: BDS/Current/BDSPEGuide/Deploy view diff (updated)
- This page assumes you are deploying the service in a service-specific namespace or OpenShift project. If you are using a single namespace for all private edition services, replace the namespace element in the commands on this page with the name of your single namespace or project.
Update: BDS/Current/BDSPEGuide/Configure view diff (updated)
- BDS uses the default connection property to connect to the Oracle database. Genesys recommends that you always store the configuration file in a folder that is mapped to the deployment host folder.
Update: GWS/Current/GWSPEGuide/Planning view diff (updated)
- A container image registry and Helm chart repository. Used for downloading Genesys containers and Helm charts into the customer s repository. You can use any Docker OCI compliant registry. Command Line Interface.
Update: PEC-WFM/Current/Agent/MngTOR view diff (minor)
Update: PEC-REC/Current/User/GetStarted view diff (minor)

2022-08-08[ | edit source]

Update: PEC-AD/Current/Agent/ADMessaging view diff (updated)
- The Agent Workspace Chat message composition field can display up to four lines at a time. It expands as you type. You can use Shift+Enter to add blank lines to your message.
Update: PEC-AD/Current/Agent/ADChat view diff (minor)
Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz view diff (minor)
Update: PEC-DC/Current/DCPEGuide/ProvisionOverview view diff (minor)

2022-08-05[ | edit source]

Update: PEC-AD/Current/Agent/ADChat view diff (updated)
- The Agent Workspace Chat message composition field can display up to four lines at a time. It expands as you type. You can use Shift+Enter to add blank lines to your message.

2022-08-04[ | edit source]

Update: PEC-CAB/Current/CABPEGuide/Configure view diff (updated)
- enableServiceLinks controls whether service information is added to environment variables or not. When the value is true, a set of environment variables for each active service is added. false Boolean controls whether a service has been added to the pod.
New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff (new)
- Use the Build Staffing in the Scenarios Staffing view to build staffing data for multiple activities. Default forecasting objectives that were defined for each activity type (Immediate, Deferred, Fixed-Staff)
New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff (new)
- Use the Staffing Build Wizard to build staffing data for multiple activities. The wizard uses the default forecasting objectives that were defined for each activity type.
Update: PEC-WFM/Current/Supervisor/StffgBldWzd view diff (updated)
- Staffing Build Wizard displays values for objectives that were used for the most recent staffing build or the default forecasting objective values. Save default SL objectives If you are building staffing for a single (or multi-site) Immediate activity type, you can choose to update some or all of the default service level objectives.
New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj view diff (new)
- Use the Default forecasting objectives tab within the Activities view to set default target service levels or staffing requirements for different types of activities. You can configure default forecasting objectives for the following activity types (for activities under sites and multi-site activities): Immediate Work Deferred Work Fixed-Staff Work.
Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd view diff (updated)
- The Build Staffing dialog displays values that were used for the most recent staffing build or the default forecasting objectives values. You can also save the values of certain parameters as the new default service level objectives.

2022-08-03[ | edit source]

Update: PEC-REP/Current/RT/RTRImportExport view diff (updated)
- summarize: Select the dashboards, wallboards, and widget templates from package file to import into your current environment. Video: Export Dashboards How to export a package file so you can import it to another en.
Update: BDS/Current/BDSPEGuide/Provision view diff (updated)
- summarize: source_extract - The last successful source extract date from all or specific data sources such as GIM database, GVP RS database, and so on. Supported data sources are: GIM, WFM, GVP, GIR, S3, INVENTORY, and ALTOCLOUD.
Update: PEC-REC/Current/User/usernew view diff (updated)
- SpeechMiner now supports the Microsoft Edge Chromium browser. You can now filter, evaluate, and create a report for private Facebook and Twitter interactions. Transcript text recognized as a topic now displays in bold only if it’s not formatted in HTML.
Update: PEC-REC/Current/User/trendingtoolbar view diff (minor)
Update: PEC-REC/Current/User/createanewsearch view diff (minor)
Update: PEC-REC/Current/User/GetStarted view diff (updated)
- The filters available are dependent on whether Speech Analytics is enabled. With Recording and Quality Management.

2022-08-02[ | edit source]

Update: PEC-ROU/HIW view diff (minor)
Update: WID/Current/GCAPI/WebChatService view diff (minor)
Update: WID/Current/SDK/WebChatService-combined view diff (minor)
Update: WID/HIW view diff (minor)
Update: PrivateEdition/Current/PEGuide/Prerequisites view diff (minor)
New Page: GAMD/Current/Admin/Packages view diff (new)
- Download the Gplus Adapter for Microsoft Dynamics package here. Click the following link: Gplus-Adapter-Microsoft Dynamics 9.1.001.
Update: PEC-DC/Current/DCPEGuide/Architecture view diff (minor)
Update: PEC-DC/Current/DCPEGuide/Architecture view diff (updated)
- Digital Channels is a service in the network. Egress means the Digital Channels service is the source, and Ingress means it is the destination. Intra-cluster means the connection is between services in the cluster.

2022-08-01[ | edit source]

New Page: PEC-Admin/Current/Admin/PortalMetrics view diff (new)
- Since Genesys Portal is a static page that does not have a backend, the details of the metrics are not exposed. Prometheus/Grafana Cloud scrapes the metrics values from the above-mentioned path. Push-Gateway is an intermediary service that allows you to push metrics.
Update: PEC-DC/Current/DCPEGuide/ProvisionSMS view diff (updated)
- This option depends on the provider s value of the service. Supported values: - Portico - Async - mGage.

Difference between revisions of "User: Sbogard"

Revision as of 13:46, August 24, 2022

Contents

2022-08-23[ | edit source]

2022-08-22[ | edit source]

2022-08-18[ | edit source]

2022-08-17[ | edit source]

2022-08-16[ | edit source]

2022-08-15[ | edit source]

2022-08-12[ | edit source]

2022-08-11[ | edit source]

2022-08-10[ | edit source]

2022-08-09[ | edit source]

2022-08-08[ | edit source]

2022-08-05[ | edit source]

2022-08-04[ | edit source]

2022-08-03[ | edit source]

2022-08-02[ | edit source]

2022-08-01[ | edit source]

@@ Line 2: / Line 2: @@
 === 2022-08-23 ===
 * Update: PEC-IWD/Current/Administrator/IWDMailboxes [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDMailboxes&type=revision&diff=126990&oldid=108167 view diff] (updated)
-**:  Readability of the High Priority/Importance email mark depends on the email client in use. For email sent via Google to Microsoft mailboxes, this mark CANNOT be read by Email for Multicloud CX. If an unrecoverable email error is found, the system keeps the email unread and processes it during the next cycle.
+**: Readability of the High Priority/Importance email mark depends on the email client in use. For email sent via Google to Microsoft mailboxes, this mark CANNOT be read by Email for Multicloud CX. If an unrecoverable email error is identified when processing an email, the system marks the email as read and skips it. The email will not be processed during the next cycle.
+* Update: PEC-IWD/Current/Administrator/IWDEndpoints [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDEndpoints&type=revision&diff=126989&oldid=84848 view diff] (minor)
-* Update: PEC-IWD/Current/Administrator/IWDEndpoints [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDEndpoints&type=revision&diff=126989&oldid=84848 view diff] (updated)
-**: Typos were fixed.
 * Update: PEC-GPA/Current/Administrator/GplusTroubleshoot90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusTroubleshoot90&type=revision&diff=126988&oldid=116710 view diff] (updated)
-**: For troubleshooting purposes, Gplus Adapter can display the same notifications in Agent Workspace when events are successful or unsuccessful. The KVP information line provides information about whether Gplus adapter found key names in the interaction userData that matched id, cti or a KVP specified.
+**: Gplus Adapter can display notifications in Agent Workspace when Screen Pop events are successful or unsuccessful. To enable this feature, create the salesforce. debug-notifications key in the crm-adapter section and set the value to true.
 * Update: PEC-GPA/Current/Administrator/GplusScreenPop90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusScreenPop90&type=revision&diff=126987&oldid=125556 view diff] (updated)
-**: Some content was deleted. For information about troubleshooting Gplus Adapter for Salesforce, refer to Troubleshooting GPlus Adapter Integration with Salesforce. Some content of this article has been deleted.
+**: summarize: For information about troubleshooting Gplus Adapter for Salesforce, refer to Troubleshooting G plus Adapter Integration with Salesforce.
+* Update: PEC-REP/Current/RT/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/GetStarted&type=revision&diff=126979&oldid=122095 view diff] (minor)
-* Update: PEC-REP/Current/RT/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/GetStarted&type=revision&diff=126979&oldid=122095 view diff] (updated)
-**: Typos were fixed.
 * Update: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain&type=revision&diff=126974&oldid=126877 view diff] (minor)
 === 2022-08-22 ===
-* Update: UseCases/Current/GenesysEngage-onpremises/EE30 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE30&type=revision&diff=126928&oldid=79002 view diff] (updated)
+* Update: UseCases/Current/GenesysEngage-onpremises/EE30 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE30&type=revision&diff=126928&oldid=79002 view diff] (minor)
-**: Typos were fixed.
 * Update: UseCases/Current/GenesysEngage-onpremises/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE34&type=revision&diff=126927&oldid=124203 view diff] (updated)
-**: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls. Outbound Campaigns and Genesys Typos were fixed. Some content was deleted.
+**: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls and Outbound Campaigns.
+* Update: UseCases/Current/GenesysEngage-onpremises/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE22&type=revision&diff=126926&oldid=108017 view diff] (minor)
-* Update: UseCases/Current/GenesysEngage-onpremises/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE22&type=revision&diff=126926&oldid=108017 view diff] (updated)
+* Update: UseCases/Current/GenesysEngage-onpremises/CE20 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE20&type=revision&diff=126925&oldid=78744 view diff] (minor)
-**: Typos were fixed.
+* Update: UseCases/Current/GenesysEngage-onpremises/CE19 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE19&type=revision&diff=126921&oldid=109823 view diff] (minor)
-* Update: UseCases/Current/GenesysEngage-onpremises/CE20 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE20&type=revision&diff=126925&oldid=78744 view diff] (updated)
+* Update: UseCases/Current/GenesysEngage-onpremises/CE18 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE18&type=revision&diff=126909&oldid=78987 view diff] (minor)
-**: Typos were fixed.
+* Update: UseCases/Current/GenesysEngage-onpremises/CE16 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE16&type=revision&diff=126907&oldid=109272 view diff] (minor)
-* Update: UseCases/Current/GenesysEngage-onpremises/CE19 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE19&type=revision&diff=126921&oldid=109823 view diff] (updated)
+* Update: UseCases/Current/GenesysEngage-onpremises/CE07 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE07&type=revision&diff=126904&oldid=109813 view diff] (minor)
-**: Typos were fixed.
+* Update: UseCases/Current/GenesysEngage-onpremises/CE02 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE02&type=revision&diff=126903&oldid=78082 view diff] (minor)
-* Update: UseCases/Current/GenesysEngage-onpremises/CE18 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE18&type=revision&diff=126909&oldid=78987 view diff] (updated)
+* Update: UseCases/Current/GenesysEngage-onpremises/CE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE01&type=revision&diff=126902&oldid=109972 view diff] (minor)
-**: Typos were fixed.
-* Update: UseCases/Current/GenesysEngage-onpremises/CE16 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE16&type=revision&diff=126907&oldid=109272 view diff] (updated)
-**: Typos were fixed.
-* Update: UseCases/Current/GenesysEngage-onpremises/CE07 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE07&type=revision&diff=126904&oldid=109813 view diff] (updated)
-**: Typos were fixed.
-* Update: UseCases/Current/GenesysEngage-onpremises/CE02 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE02&type=revision&diff=126903&oldid=78082 view diff] (updated)
-**: Typos were fixed.
-* Update: UseCases/Current/GenesysEngage-onpremises/CE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE01&type=revision&diff=126902&oldid=109972 view diff] (updated)
-**: Typos were fixed.
 * Update: UseCases/Current/GenesysEngage-onpremises/BO11 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO11&type=revision&diff=126901&oldid=110168 view diff] (updated)
-**: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls. Outbound Campaigns and Genesys Typos were fixed in the Workspace.
+**: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls and Outbound Campaigns.
+* Update: UseCases/Current/GenesysEngage-onpremises/BO06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO06&type=revision&diff=126898&oldid=110039 view diff] (minor)
-* Update: UseCases/Current/GenesysEngage-onpremises/BO06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO06&type=revision&diff=126898&oldid=110039 view diff] (updated)
+* Update: UseCases/Current/GenesysEngage-onpremises/BO04 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO04&type=revision&diff=126896&oldid=109499 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-OU/Current/CXContact/EmailCampaign [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/EmailCampaign&type=revision&diff=126891&oldid=115625 view diff] (minor)
-* Update: UseCases/Current/GenesysEngage-onpremises/BO04 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO04&type=revision&diff=126896&oldid=109499 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-OU/Current/CXContact/EmailCampaign [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/EmailCampaign&type=revision&diff=126891&oldid=115625 view diff] (updated)
-**: Typos were fixed.
 === 2022-08-18 ===
 * New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff] (new)
-**: The high-level architecture of Genesys Multicloud CX private edition is shown in the Connections diagram. The numbers on the connection lines refer to the connection numbers in the table that follows the diagram.
+**: The Tenant Service architecture is the high-level architecture for the Genesys Multicloud CX private edition. For the architecture that includes all of the Voice Microservices, see Voice Micro Services architecture.
 * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126850&oldid=126846 view diff] (minor)
 * Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126846&oldid=115382 view diff] (minor)
-* Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=126836&oldid=124304 view diff] (updated)
+* Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=126836&oldid=124304 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-WFM/Current/Administrator/UserSec [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/UserSec&type=revision&diff=126835&oldid=111282 view diff] (minor)
-* Update: PEC-WFM/Current/Administrator/UserSec [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/UserSec&type=revision&diff=126835&oldid=111282 view diff] (updated)
+* Update: PEC-REC/Current/Administrator/ScreenRecordingConfig [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/ScreenRecordingConfig&type=revision&diff=126834&oldid=117751 view diff] (minor)
-**: Typos were fixed.
+* Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices&type=revision&diff=126833&oldid=107894 view diff] (minor)
-* Update: PEC-REC/Current/Administrator/ScreenRecordingConfig [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/ScreenRecordingConfig&type=revision&diff=126834&oldid=117751 view diff] (updated)
+* Update: GenesysEngageMulticloud/Current/GECUG/InboundServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/InboundServices&type=revision&diff=126832&oldid=110801 view diff] (minor)
-**: Typos were fixed.
-* Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices&type=revision&diff=126833&oldid=107894 view diff] (updated)
-**: Typos were fixed.
-* Update: GenesysEngageMulticloud/Current/GECUG/InboundServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/InboundServices&type=revision&diff=126832&oldid=110801 view diff] (updated)
-**: Typos were fixed.
 * Update: GAA/Current/WDEPlugin/PrerequisitesArticle [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/PrerequisitesArticle&type=revision&diff=126831&oldid=58260 view diff] (minor)
 * Update: GAA/Current/WDEPlugin/InstallWDEplugin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/InstallWDEplugin&type=revision&diff=126830&oldid=58178 view diff] (minor)
 * Update: GAA/Current/WDEPlugin/ConfigureGenAdmin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/ConfigureGenAdmin&type=revision&diff=126829&oldid=110369 view diff] (minor)
 * Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=126788&oldid=123960 view diff] (minor)
-* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=126785&oldid=125917 view diff] (updated)
+* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=126785&oldid=125917 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRSampleDesignerApp&type=revision&diff=126784&oldid=58734 view diff] (minor)
-* Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRSampleDesignerApp&type=revision&diff=126784&oldid=58734 view diff] (updated)
+* Update: PEC-ROU/Current/GTR/GTROverview [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTROverview&type=revision&diff=126783&oldid=58315 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-ROU/Current/GTR/GTRIntegrate [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRIntegrate&type=revision&diff=126782&oldid=44914 view diff] (minor)
-* Update: PEC-ROU/Current/GTR/GTROverview [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTROverview&type=revision&diff=126783&oldid=58315 view diff] (updated)
+* Update: PEC-REP/HIW [https://all.docs.genesys.com/index.php?title=PEC-REP/HIW&type=revision&diff=126781&oldid=79209 view diff] (minor)
-**: Typos were fixed.
-* Update: PEC-ROU/Current/GTR/GTRIntegrate [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRIntegrate&type=revision&diff=126782&oldid=44914 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-REP/HIW [https://all.docs.genesys.com/index.php?title=PEC-REP/HIW&type=revision&diff=126781&oldid=79209 view diff] (updated)
-**: Typos were fixed.
 * Update: PEC-REP [https://all.docs.genesys.com/index.php?title=PEC-REP&type=revision&diff=126779&oldid=119624 view diff] (minor)
-* Update: PEC-IWD/HIW [https://all.docs.genesys.com/index.php?title=PEC-IWD/HIW&type=revision&diff=126778&oldid=89898 view diff] (updated)
+* Update: PEC-IWD/HIW [https://all.docs.genesys.com/index.php?title=PEC-IWD/HIW&type=revision&diff=126778&oldid=89898 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126777&oldid=126337 view diff] (minor)
-* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126777&oldid=126337 view diff] (updated)
+* Update: PEC-IWD/Current/Administrator/IWDGTL [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDGTL&type=revision&diff=126776&oldid=119311 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-IWD/Current/Administrator/IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWD&type=revision&diff=126775&oldid=84855 view diff] (minor)
-* Update: PEC-IWD/Current/Administrator/IWDGTL [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDGTL&type=revision&diff=126776&oldid=119311 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-IWD/Current/Administrator/IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWD&type=revision&diff=126775&oldid=84855 view diff] (updated)
-**: Typos were fixed.
 * Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126773&oldid=126580 view diff] (updated)
-**: The external website URL can be defined using the $AttachedData.Y$ parameter to have flexible text in the URL where Y represents an attached data name. If an agent manually adds the attached data to the interaction, the external website tab is displayed.
+**: An external web site URL can be defined using the $AttachedData.Y$ parameter to have flexible text in the URL where Y represents an attached data name. Warning If the external website URL is not part of the attached data associated with an interaction, the external site is not displayed. If an agent manually adds the attacheddata to the interaction (or if it s added by any other means), then the external websites tab is displayed.
+* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126772&oldid=126557 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126772&oldid=126557 view diff] (updated)
-**: Typos were fixed. Some content was deleted.
 * Update: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN&type=revision&diff=126755&oldid=126364 view diff] (updated)
-**: Some content was deleted. Genesys is removing non-inclusive terms in its software and documentation. For third-party products that include such terms, the company uses the following replacements as replacements.
+**: Genesys is committed to diversity, equality, and inclusivity. This includes using appropriate terms in our software and documentation. For the terms master/slave, Genesys uses “primary” and “secondary” or “ primary’ and ‘replica,’ with exceptions for their use in third-party commands.
+* Update: PEC-WFM/Current/Supervisor/AdherenceMdl [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/AdherenceMdl&type=revision&diff=126749&oldid=69694 view diff] (minor)
-* Update: PEC-WFM/Current/Supervisor/AdherenceMdl [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/AdherenceMdl&type=revision&diff=126749&oldid=69694 view diff] (updated)
-**: Typos were fixed.
 === 2022-08-17 ===
 * New Page: VM/Current/VMPEGuide/Architecture1 [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Architecture1 view diff] (new)
-**: The high-level architecture of Genesys Multicloud CX private edition is shown in the Connections diagram. The numbers on the connection lines refer to the connection numbers in the table that follows the diagram.
+**: Architecture of Genesys Multicloud CX private edition. See the high-level Architecture page for more information.
 * Update: PEC-WFM/Current/Administrator/TimeOffBid [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/TimeOffBid&type=revision&diff=126704&oldid=58422 view diff] (updated)
-**: If the supervisor sets the Wait-listed option to the preferred time-off item they created and if it is within the bidding period, the bidding process handles this request as if the agent is bidding. If this time-Off item is not within the time-of-bidding period, it will not be saved.
+**: If the supervisor sets the Wait-listed option to the preferred time-off item they created, then the bidding process handles this request as if the agent is bidding. If this time- off item is not within the time-offs bidding period, then it will not be saved.
+* Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector&type=revision&diff=126691&oldid=126372 view diff] (minor)
-* Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector&type=revision&diff=126691&oldid=126372 view diff] (updated)
+* Update: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector&type=revision&diff=126690&oldid=126371 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector&type=revision&diff=126689&oldid=126370 view diff] (minor)
-* Update: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector&type=revision&diff=126690&oldid=126371 view diff] (updated)
+* Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector&type=revision&diff=126688&oldid=126369 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector&type=revision&diff=126687&oldid=126368 view diff] (minor)
-* Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector&type=revision&diff=126689&oldid=126370 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector&type=revision&diff=126688&oldid=126369 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector&type=revision&diff=126687&oldid=126368 view diff] (updated)
-**: Typos were fixed.
 === 2022-08-16 ===
-* Update: DES/Current/Designer/Survey [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Survey&type=revision&diff=126641&oldid=93717 view diff] (updated)
+* Update: DES/Current/Designer/Survey [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Survey&type=revision&diff=126641&oldid=93717 view diff] (minor)
-**: Typos were fixed.
 * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126639&oldid=126543 view diff] (updated)
-**: The Last Called Agent option must be enabled in the Route agent block. It stores contact details in the Contact system variable. This contextual data can be used in the application to provide a more personalized experience for the customer.
+**: Summarize: is used. You can then choose how much interaction history data to query for each customer. This contextual data can then be used in the application to provide a more personalized experience.
+* Update: PEC-AS/Current/ManageCC/Bulk operations [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Bulk_operations&type=revision&diff=126637&oldid=123282 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Bulk operations [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Bulk_operations&type=revision&diff=126637&oldid=123282 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Agent options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_options_overview&type=revision&diff=126636&oldid=75361 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Case and toast data [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Case_and_toast_data&type=revision&diff=126633&oldid=79353 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Agent options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_options_overview&type=revision&diff=126636&oldid=75361 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Multi-channel [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Multi-channel&type=revision&diff=126631&oldid=71495 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Voice options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voice_options&type=revision&diff=126628&oldid=123318 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Case and toast data [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Case_and_toast_data&type=revision&diff=126633&oldid=79353 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Create agents [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Create_agents&type=revision&diff=126623&oldid=108048 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Channels options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Channels_options&type=revision&diff=126615&oldid=71767 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Multi-channel [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Multi-channel&type=revision&diff=126631&oldid=71495 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Global Login [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Global_Login&type=revision&diff=126612&oldid=74890 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Contacts [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Contacts&type=revision&diff=126611&oldid=76198 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Voice options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voice_options&type=revision&diff=126628&oldid=123318 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Desktop Views options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Desktop_Views_options&type=revision&diff=126610&oldid=83833 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=126608&oldid=120621 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Create agents [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Create_agents&type=revision&diff=126623&oldid=108048 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Agent and contact center statistics [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_and_contact_center_statistics&type=revision&diff=126607&oldid=83842 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Hierarchy [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Hierarchy&type=revision&diff=126599&oldid=45770 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Channels options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Channels_options&type=revision&diff=126615&oldid=71767 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Work with Global Favorites [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Work_with_Global_Favorites&type=revision&diff=126597&oldid=83837 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Interaction history advanced search [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Interaction_history_advanced_search&type=revision&diff=126596&oldid=83841 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Global Login [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Global_Login&type=revision&diff=126612&oldid=74890 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/CC options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/CC_options_overview&type=revision&diff=126587&oldid=100492 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Email options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_options&type=revision&diff=126585&oldid=123324 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Contacts [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Contacts&type=revision&diff=126611&oldid=76198 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Service Client options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Service_Client_options&type=revision&diff=126584&oldid=45765 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Transactions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Transactions&type=revision&diff=126582&oldid=85785 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Desktop Views options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Desktop_Views_options&type=revision&diff=126610&oldid=83833 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Feedback [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Feedback&type=revision&diff=126581&oldid=58729 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126580&oldid=117711 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=126608&oldid=120621 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Chat options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Chat_options&type=revision&diff=126576&oldid=123322 view diff] (minor)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Agent and contact center statistics [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_and_contact_center_statistics&type=revision&diff=126607&oldid=83842 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Hierarchy [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Hierarchy&type=revision&diff=126599&oldid=45770 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Work with Global Favorites [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Work_with_Global_Favorites&type=revision&diff=126597&oldid=83837 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Interaction history advanced search [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Interaction_history_advanced_search&type=revision&diff=126596&oldid=83841 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/CC options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/CC_options_overview&type=revision&diff=126587&oldid=100492 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Email options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_options&type=revision&diff=126585&oldid=123324 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Service Client options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Service_Client_options&type=revision&diff=126584&oldid=45765 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Transactions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Transactions&type=revision&diff=126582&oldid=85785 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Feedback [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Feedback&type=revision&diff=126581&oldid=58729 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126580&oldid=117711 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Chat options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Chat_options&type=revision&diff=126576&oldid=123322 view diff] (updated)
-**: Typos were fixed.
 * Update: PEC-AS/HIW [https://all.docs.genesys.com/index.php?title=PEC-AS/HIW&type=revision&diff=126574&oldid=58838 view diff] (updated)
-**: There were typos in the space application. It is now fixed. It explains what agents see and how they can perform interaction channels such as voice, email, chat, and social media standard responses and case data.
+**: summarize: space application, including what agents see and what tasks they can perform interaction channels such as voice, email, chat, and social media standard responses and case data.
+* Update: PEC-AS/Current/ManageCC/Dispositions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Dispositions&type=revision&diff=126573&oldid=58416 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Dispositions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Dispositions&type=revision&diff=126573&oldid=58416 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Voicemail [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voicemail&type=revision&diff=126567&oldid=58512 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Statistics options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Statistics_options&type=revision&diff=126560&oldid=77039 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Voicemail [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voicemail&type=revision&diff=126567&oldid=58512 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Workitem options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Workitem_options&type=revision&diff=126559&oldid=58640 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126557&oldid=122192 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Statistics options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Statistics_options&type=revision&diff=126560&oldid=77039 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Standard Response Library options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Standard_Response_Library_options&type=revision&diff=126553&oldid=76250 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Caller ID [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Caller_ID&type=revision&diff=126551&oldid=59019 view diff] (minor)
-* Update: PEC-AS/Current/ManageCC/Workitem options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Workitem_options&type=revision&diff=126559&oldid=58640 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126557&oldid=122192 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Standard Response Library options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Standard_Response_Library_options&type=revision&diff=126553&oldid=76250 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Caller ID [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Caller_ID&type=revision&diff=126551&oldid=59019 view diff] (updated)
-**: Typos were fixed.
 * Update: PEC-AS [https://all.docs.genesys.com/index.php?title=PEC-AS&type=revision&diff=126550&oldid=115397 view diff] (minor)
 * Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=126546&oldid=125564 view diff] (updated)
-**: Genys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager, that enable mass deployments of desktop software. Although Genesys Softphones are not shipped with a Microsoft Software Installer, you can repackage them into an MSI.
+**: Genesys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager (formerly Microsoft SCCM), that enable mass deployments of desktop software. Although Genesys. Softphone is not shipped with a Microsoft Software Installer (MSI), you can repackage.
 * Update: DES/Current/Designer/Variables [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Variables&type=revision&diff=126544&oldid=119781 view diff] (updated)
-**: Typos were fixed. Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution if the contact details are not available.
+**: Summarize: stored as a JSON object. Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution.
 * Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126543&oldid=116360 view diff] (updated)
-**: This setting is only available for Digital type applications. The Enable Customer Profile option enables Designer to retrieve certain details about the customer for the purpose of customer identification. For voice calls, Designer can identify the caller based on their phone number. For digital interactions, the contact s email address can be passed to Designer when the interaction starts. This contextual data can be used in the application to provide a more personalized experience for the customer.
+**: The Enable Customer Profile option enables Designer to retrieve certain details about the customer. For voice calls, Designer can identify the caller based on their phone number. For digital interactions, the contact s email address can be passed to Designer. You can then choose how much interaction history data to collect for each customer.
+* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126533&oldid=126529 view diff] (minor)
-* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126533&oldid=126529 view diff] (updated)
+* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126529&oldid=124892 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Blob Storage [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Blob_Storage&type=revision&diff=126520&oldid=120379 view diff] (minor)
-* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126529&oldid=124892 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=126517&oldid=124201 view diff] (minor)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Blob Storage [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Blob_Storage&type=revision&diff=126520&oldid=120379 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=126517&oldid=124201 view diff] (updated)
-**: Typos were fixed.
 === 2022-08-15 ===
 * Update: PEC-REP/Current/PulsePEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Upgrade&type=revision&diff=126471&oldid=118317 view diff] (updated)
-**: The instructions on this page assume you have deployed the services in service-specific namespaces or OpenShift projects. Genesys recommends that you upgrade the services methodically and sequentially.
+**: Genesys Pulse supports the following upgrade strategies: Service, Service and Service-specific. For a conceptual overview of the upgrade strategies, refer to Upgrade strategies in the Setting up Genesys Multicloud CX Private Edition guide.
 * Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=126458&oldid=117505 view diff] (updated)
-**: Some content was deleted. Genesys Info Mart has no special requirements for the storage buckets you create. Note and securely store the bucket details, particularly the access key and secret, when you create the storage bucket.
+**: Follow the instructions provided by the storage service provider of your choice to create a bucket. Note and securely store the bucket details, particularly the access key and secret.
 === 2022-08-12 ===
-* Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=126436&oldid=117503 view diff] (updated)
+* Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=126436&oldid=117503 view diff] (minor)
-**: Typos were fixed.
 * Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=126435&oldid=119000 view diff] (updated)
-**: Kubernetes Secrets GSP is configured to use Azure Blob Storage as the persistent data store for data used during processing. You can override aspects of the default configuration to modify GSP behavior.
+**: You can override aspects of the default configuration to modify GSP behavior. You can customize the way data is stored in the Info Mart database. Treat your modified values.yaml file as source code.
 === 2022-08-11 ===
 * New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff] (new)
-**: Agent Assist allows agents to access real-time voice transcription and real time knowledge base and FAQ suggestions. The majority of the configuration steps are completed in conjunction with a Genesys Professional Services engagement. Each option and privilege must be configured.
+**: Agent Assist enables agents to access real-time voice transcription and real- time knowledge base and FAQ suggestions. Each option and privilege must be configured in the interaction-workspace section.
+* Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts [https://all.docs.genesys.com/index.php?title=PEC-Email/Current/EmailPEGuide/Email_metrics_and_alerts&type=revision&diff=126408&oldid=112529 view diff] (minor)
-* Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts [https://all.docs.genesys.com/index.php?title=PEC-Email/Current/EmailPEGuide/Email_metrics_and_alerts&type=revision&diff=126408&oldid=112529 view diff] (updated)
-**: Typos were fixed. Some content was deleted.
 === 2022-08-10 ===
 * Update: DES/Current/DESPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Architecture&type=revision&diff=126389&oldid=107862 view diff] (updated)
-**: Typos were fixed. For information about the overall architecture of Genesys Multicloud CX private edition, see the high-level Architecture page. The Source, Destination, and Connection Classification columns relate to the direction of the arrows in the Connections diagram above.
+**: Connections table: Source, Destination, and Connection Classification columns relate to the direction of the arrows in the Connections diagram. Source is where the connection is initiated, and the destination is where an initiated connection connects to, from the point of view of Designer as a service in the network. Ingress means the Designer service is the destination. Intra-cluster means connection is between services in the cluster. For information about the overall architecture, see the high-level Architecture page.
 * Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126388&oldid=126379 view diff] (minor)
-* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126379&oldid=126367 view diff] (updated)
+* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126379&oldid=126367 view diff] (minor)
-**: Typos were fixed.
 * New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff] (new)
-**: The AI Connector functions as a webhook for Digital Channels interactions. It is a one-time process (per contact center) required to ensure that the AIConnector webhook URL is known and trusted to Digital Channel service.
+**:  AI Connector functions as a webhook for Digital Channels interactions. It is a one-time process (per contact center) required to ensure that the AIConnector webhook URL is known and trusted.
 * New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector view diff] (new)
-**: The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project, named in accordance with the requirements on. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service.
+**: Learn how to deploy Digital Channels AI Connector into a private edition environment. Use OpenShift or Google Kubernetes Engine (GKE) to prepare your environment.
 * New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff] (new)
-**: The AI Connector version is a valid release version and a valid image name. A string to partially override the athena.fullname template is prepended to the release name. An array of docker-registry secret names is an array of secret names. The service account is created. The security context runs as non-root user.
+**: You can specify parameters for the deployment by overriding Helm chart values. See the Parameters table for a full list of overridable values. If you want to use arbitrary UIDs in your OpenShift deployment, you must override the securityContext settings in the values.yaml file.
 * New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff] (new)
-**: AI Connector in Genesys Multicloud CX private edition includes the following containers:athena, a Helm chart, a container image registry and Helm chart repository. AI Connector supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS)' mode.
+**:  AI Connector in Genesys Multicloud CX private edition includes the following containers: athena. The service also includes a Helm chart, which you must deploy to install all the containers for AI connector. To download the Helm charts, navigate to the athenA folder in the JFrog repository.
 * New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff] (new)
-**: The AI Connector interfaces with third-party natural language processing and virtual agent frameworks to stream audio and chat messages and deliver the results to the Genesys agent desktop or bot conversations. It makes the interface available as an HTTP webhook endpoint where voice and digital channels can send interaction events.
+**:  AI Connector interfaces with third-party natural language processing and virtual agent frameworks to stream audio and chat messages. It makes the interface available as an HTTP webhook endpoint where voice and digital channels can send interaction events.
 * New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity view diff] (new)
-**: The Genesys Multicloud CX private edition services must enable voice connectivity to handle SIP and RTP traffic within and outside the private edition deployment. The following diagram shows the voice connections from the services running in Kubernetes to the other services.
+**: Genesys Multicloud CX private edition services to receive and process voice interactions. Voice connectivity in a private edition deployment covers the following. Connectivity to and from agent-facing services (Agent Workspace, SIP phone)
 * New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff] (new)
-**: Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift. Create SNATs and pools and create the Source Network Address Translations (SNATs)
+**: Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift.
 * New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff] (new)
-**: F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. It's a solution to overcome this limitation by acting as a SIP/RTP Application layer gateway. VXLAN/GENEVE tunnels are created from the F5BI-IP to the Red Hat OpenShift cluster.
+**: F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. VXLAN/GENEVE tunnels are created from the F5 Big-IP to the Red Hat OpenShift cluster. The virtual server ensures load-balancing of the received traffic.
 * New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN view diff] (new)
-**: Learn how you can set up VXLAN tunnels to the OpenShift cluster. Set up a VXlan tunnel and profile on the BIG-IPs. Create new OpenShift host subnets for the Bigip IPs and for the floating IP.
+**: Learn how you can set up VXLAN tunnels, which is the first step in SBC integration with the Genesys Multicloud CX private edition deployment on OpenShift. All services RSS: For private edition.
 * New Page: PrivateEdition/Current/PEGuide/CISInstallation [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/CISInstallation view diff] (new)
-**: The F5 Container Ingress Services (CIS) is installed on an OpenShift/Kubernetes cluster as part of SBC integration with the private edition deployment on OpenShift.
+**: The F5 Container Ingress Services (CIS) are part of SBC integration with the private edition deployment on OpenShift. Add the CIS chart repository in the helm using the following command.
+* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126337&oldid=93688 view diff] (minor)
-* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126337&oldid=93688 view diff] (updated)
+* Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=126325&oldid=125251 view diff] (minor)
-**: Typos were fixed.
-* Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=126325&oldid=125251 view diff] (updated)
-**: Typos were fixed.
 === 2022-08-09 ===
 * Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=126308&oldid=125221 view diff] (updated)
-**: Multicloud CX Innovation Edition provides customers with a non-production environment which is totally separate from their own production environment. The preview function allows for software to be evaluated before it s deployed in production.
+**: Multicloud CX Innovation Edition - Provides customers with a non-production environment which is totally separate from their own production environment. This environment has all Genesys MCCX products, enabling them to easily innovate without touching production services.
 * Update: BDS/Current/BDSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Deploy&type=revision&diff=126303&oldid=117468 view diff] (updated)
-**: The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service.
+**: This page assumes you are deploying the service in a service-specific namespace or OpenShift project. If you are using a single namespace for all private edition services, replace the namespace element in the commands on this page with the name of your single namespace or project.
 * Update: BDS/Current/BDSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Configure&type=revision&diff=126302&oldid=117467 view diff] (updated)
-**: B BDS uses the default connection property to connect to the Oracle database. If the default path is /genesys/data/sqlnet.ora, BDS uses it. BDS stores the encryption tokens and keys used to decrypt and encrypt passwords. BDS also controls how BDS filters information placed in the log file.
+**: BDS uses the default connection property to connect to the Oracle database. Genesys recommends that you always store the configuration file in a folder that is mapped to the deployment host folder.
 * Update: GWS/Current/GWSPEGuide/Planning [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Planning&type=revision&diff=126293&oldid=119919 view diff] (updated)
-**: A container image registry and Helm chart repository are used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/CD pipeline. Command line interface tools to log in and work with Kubernetes clusters.
+**: A container image registry and Helm chart repository. Used for downloading Genesys containers and Helm charts into the customer s repository. You can use any Docker OCI compliant registry. Command Line Interface.
+* Update: PEC-WFM/Current/Agent/MngTOR [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Agent/MngTOR&type=revision&diff=126278&oldid=71867 view diff] (minor)
-* Update: PEC-WFM/Current/Agent/MngTOR [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Agent/MngTOR&type=revision&diff=126278&oldid=71867 view diff] (updated)
+* Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=126249&oldid=125954 view diff] (minor)
-**: Typos were fixed.
-* Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=126249&oldid=125954 view diff] (updated)
-**: Typos were fixed.
 === 2022-08-08 ===
 * Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=126216&oldid=125788 view diff] (updated)
-**: The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch this video to find out how.
+**: The Agent Workspace Chat message composition field can display up to four lines at a time. It expands as you type. You can use Shift+Enter to add blank lines to your message.
+* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126213&oldid=126142 view diff] (minor)
-* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126213&oldid=126142 view diff] (updated)
+* Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/VlmBldWiz&type=revision&diff=126197&oldid=120594 view diff] (minor)
-**: Typos were fixed.
+* Update: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview&type=revision&diff=126183&oldid=124948 view diff] (minor)
-* Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/VlmBldWiz&type=revision&diff=126197&oldid=120594 view diff] (updated)
-**: Typos were fixed.
-* Update: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview&type=revision&diff=126183&oldid=124948 view diff] (updated)
-**: Typos were fixed.
 === 2022-08-05 ===
 * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126142&oldid=125787 view diff] (updated)
-**: The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch this video to find out how.
+**: The Agent Workspace Chat message composition field can display up to four lines at a time. It expands as you type. You can use Shift+Enter to add blank lines to your message.
 === 2022-08-04 ===
 * Update: PEC-CAB/Current/CABPEGuide/Configure [https://all.docs.genesys.com/index.php?title=PEC-CAB/Current/CABPEGuide/Configure&type=revision&diff=126084&oldid=114942 view diff] (updated)
-**: There were typos fixed. When the value is true, a set of environment variables for each active service is added to the pod. The value enableServiceLinks controls whether service information is added or not.
+**:  enableServiceLinks controls whether service information is added to environment variables or not. When the value is true, a set of environment variables for each active service is added. false Boolean controls whether a service has been added to the pod.
 * New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff] (new)
-**: In Workforce Management (WFM), you'll use the Build Staffing in the Scenarios Staffingview to build staffing data for multiple activities. The wizard uses the default forecasting objectives that were defined for each of the following activity types.
+**: Use the Build Staffing in the Scenarios Staffing view to build staffing data for multiple activities. Default forecasting objectives that were defined for each activity type (Immediate, Deferred, Fixed-Staff)
 * New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff] (new)
-**: The Staffing Build Wizard builds staffing data for multiple activities based on the default forecasting objectives. The wizard uses the default objectives for each of the following activity types:Immediate, deferred, fixed-staff activities, such as voice calls, that use special forecasting calculations.
+**: Use the Staffing Build Wizard to build staffing data for multiple activities. The wizard uses the default forecasting objectives that were defined for each activity type.
 * Update: PEC-WFM/Current/Supervisor/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzd&type=revision&diff=126049&oldid=67814 view diff] (updated)
-**: The Staffing Build Wizard allows you to update some or all the default service level objectives with the new values you have specified. If you are building staffing for a single (or multi-site) Immediate activity type, you can choose to update the default objective values for the current activity type.
+**: Staffing Build Wizard displays values for objectives that were used for the most recent staffing build or the default forecasting objective values. Save default SL objectives If you are building staffing for a single (or multi-site) Immediate activity type, you can choose to update some or all of the default service level objectives.
 * New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/DfltFrcstObj view diff] (new)
-**: Use the default forecasting objectives tab to set default target service levels or staffing requirements for different types of activities. For Immediate Work activities, you can configure the following settings and options as the default forecast objectives.
+**: Use the Default forecasting objectives tab within the Activities view to set default target service levels or staffing requirements for different types of activities. You can configure default forecasting objectives for the following activity types (for activities under sites and multi-site activities): Immediate Work Deferred Work Fixed-Staff Work.
 * Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldWzd&type=revision&diff=126044&oldid=59777 view diff] (updated)
-**: The Build Staffing dialog displays values used for the most recent staffing build or the default forecasting objectives values. If you are building staffing for a single (or multi-site) Immediate activity type, you can update some or all of the default service level objectives with the new values you have specified.
+**: The Build Staffing dialog displays values that were used for the most recent staffing build or the default forecasting objectives values. You can also save the values of certain parameters as the new default service level objectives.
 === 2022-08-03 ===
 * Update: PEC-REP/Current/RT/RTRImportExport [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRImportExport&type=revision&diff=125980&oldid=99986 view diff] (updated)
-**: Typos were fixed and some content was deleted. Select the dashboards, wallboards, and widget templates from the package file to import into your current environment. Video: Export Dashboards How to export a package file.
+**: summarize: Select the dashboards, wallboards, and widget templates from package file to import into your current environment. Video: Export Dashboards How to export a package file so you can import it to another en.
 * Update: BDS/Current/BDSPEGuide/Provision [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Provision&type=revision&diff=125975&oldid=118195 view diff] (updated)
-**: Typos were fixed. Source_extract is the last successful source extract date from all or specific data sources. Supported data sources are GIM, WFM, GVP, GIR, S3, INVENTORY and ALTOCLOUD.
+**: summarize: source_extract - The last successful source extract date from all or specific data sources such as GIM database, GVP RS database, and so on. Supported data sources are: GIM, WFM, GVP, GIR, S3, INVENTORY, and ALTOCLOUD.
 * Update: PEC-REC/Current/User/usernew [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/usernew&type=revision&diff=125959&oldid=58683 view diff] (updated)
-**: SpeakMiner supports processing of private Facebook and Twitter interactions. SpeechMiner now supports the Microsoft Edge Chromium browser. It supports HTML formatted content for digital media interactions. It also supports digit filtering.
+**: SpeechMiner now supports the Microsoft Edge Chromium browser. You can now filter, evaluate, and create a report for private Facebook and Twitter interactions. Transcript text recognized as a topic now displays in bold only if it’s not formatted in HTML.
+* Update: PEC-REC/Current/User/trendingtoolbar [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/trendingtoolbar&type=revision&diff=125958&oldid=117344 view diff] (minor)
-* Update: PEC-REC/Current/User/trendingtoolbar [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/trendingtoolbar&type=revision&diff=125958&oldid=117344 view diff] (updated)
+* Update: PEC-REC/Current/User/createanewsearch [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/createanewsearch&type=revision&diff=125955&oldid=117342 view diff] (minor)
-**: Typos were fixed.
-* Update: PEC-REC/Current/User/createanewsearch [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/createanewsearch&type=revision&diff=125955&oldid=117342 view diff] (updated)
-**: Typos were fixed.
 * Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=125954&oldid=117331 view diff] (updated)
-**: The filters available are dependent on whether Speech Analytics is enabled. Some content was deleted. Typos were fixed and some content deleted. The filters were enabled with recording and Quality Management.
+**: The filters available are dependent on whether Speech Analytics is enabled. With Recording and Quality Management.
 === 2022-08-02 ===
-* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=125917&oldid=108005 view diff] (updated)
+* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=125917&oldid=108005 view diff] (minor)
-**: Typos were fixed.
+* Update: WID/Current/GCAPI/WebChatService [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChatService&type=revision&diff=125908&oldid=110273 view diff] (minor)
-* Update: WID/Current/GCAPI/WebChatService [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChatService&type=revision&diff=125908&oldid=110273 view diff] (updated)
+* Update: WID/Current/SDK/WebChatService-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChatService-combined&type=revision&diff=125906&oldid=117884 view diff] (minor)
-**: Typos were fixed.
+* Update: WID/HIW [https://all.docs.genesys.com/index.php?title=WID/HIW&type=revision&diff=125905&oldid=101774 view diff] (minor)
-* Update: WID/Current/SDK/WebChatService-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChatService-combined&type=revision&diff=125906&oldid=117884 view diff] (updated)
+* Update: PrivateEdition/Current/PEGuide/Prerequisites [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/Prerequisites&type=revision&diff=125882&oldid=120452 view diff] (minor)
-**: Typos were fixed.
-* Update: WID/HIW [https://all.docs.genesys.com/index.php?title=WID/HIW&type=revision&diff=125905&oldid=101774 view diff] (updated)
-**: Typos were fixed.
-* Update: PrivateEdition/Current/PEGuide/Prerequisites [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/Prerequisites&type=revision&diff=125882&oldid=120452 view diff] (updated)
-**: Typos were fixed.
 * New Page: GAMD/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin/Packages view diff] (new)
-**: To download the Gplus Adapter for Microsoft Dynamics package click the following link:Gplus-Admixture-Microsoft Dynamics 9.1.001 and read the summary of the download here.
+**:  Download the Gplus Adapter for Microsoft Dynamics package here. Click the following link: Gplus-Adapter-Microsoft Dynamics 9.1.001.
 * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125860&oldid=125858 view diff] (minor)
 * Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125858&oldid=108149 view diff] (updated)
-**: There are typos in the Architecture diagram. The numbers on the connection lines refer to the connection numbers in the table that follows the diagram. Egress means the Digital Channels service is the source, Ingress means Digital Ch channels is the destination, and Intra-cluster means the connection is between services in the cluster.
+**: Digital Channels is a service in the network. Egress means the Digital Channels service is the source, and Ingress means it is the destination. Intra-cluster means the connection is between services in the cluster.
 === 2022-08-01 ===
 * New Page: PEC-Admin/Current/Admin/PortalMetrics [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/PortalMetrics view diff] (new)
-**: The internal job checks the HTTP status code of Genesys Portal in each tenant and exposes the status code to the push gateway page. The PagerDuty incident is triggered automatically if the portal status code is not checked.
+**: Since Genesys Portal is a static page that does not have a backend, the details of the metrics are not exposed. Prometheus/Grafana Cloud scrapes the metrics values from the above-mentioned path. Push-Gateway is an intermediary service that allows you to push metrics.
 * Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=125834&oldid=124276 view diff] (updated)
-**: The provider's value of the service is Portico - Async - mGage. Typos have been fixed. The provider's provider value depends on the service's value.
+**: This option depends on the provider s value of the service. Supported values: - Portico - Async - mGage.