Difference between revisions of "User: Sbogard"

Revision as of 18:56, August 23, 2022

New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff (new)
The new page describes the following information:
- Learn about Tenant Service architecture and the high-level architecture of Genesys Multicloud CX private edition. The following diagram shows an example of the architecture specific to the Tenant service.
Update: VM view diff (minor)
Update: VM view diff (minor)
Update: UseCases/Current/GenesysCloud/CE37 view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-WFM/Current/Administrator/UserSec view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-REC/Current/Administrator/ScreenRecordingConfig view diff (updated)
The following information was added:
- Typos were fixed.
Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices view diff (updated)
The following information was added:
- Typos were fixed.
Update: GenesysEngageMulticloud/Current/GECUG/InboundServices view diff (updated)
The following information was added:
- Typos were fixed.
Update: GAA/Current/WDEPlugin/PrerequisitesArticle view diff (minor)
Update: GAA/Current/WDEPlugin/InstallWDEplugin view diff (updated)
The following information was added:
- Typos were fixed.
Update: GAA/Current/WDEPlugin/ConfigureGenAdmin view diff (minor)
Update: UCS/Current/UCSPEGuide/Architecture view diff (minor)
Update: PEC-ROU/HIW view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-ROU/Current/GTR/GTROverview view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-ROU/Current/GTR/GTRIntegrate view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-REP/HIW view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-REP view diff (minor)
Update: PEC-IWD/HIW view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-IWD/Current/Administrator/IWDSetup view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-IWD/Current/Administrator/IWDGTL view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-IWD/Current/Administrator/IWD view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/External URLs view diff (updated)
The following information was added:
- The external web site URL can be defined using the $AttachedData.Y$ parameter to have flexible text in the URL where Y represents an attached data name. The external website tab is displayed with the content of the external website.
Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes view diff (updated)
The following information was added:
- Typos were fixed. Some content was deleted.
Update: PrivateEdition/Current/PEGuide/ConfigVXLAN view diff (updated)
The following information was added:
- Genesys is removing non-inclusive terms from its software and documentation. For the terms master/slave, Genesys uses “primary” and “secondary” with exceptions for their use in third-party commands.
Update: PEC-WFM/Current/Supervisor/AdherenceMdl view diff (updated)
The following information was added:
- Typos were fixed.

2022-08-17[ | edit source]

New Page: VM/Current/VMPEGuide/Architecture1 view diff (new)
The new page describes the following information:
- Architecture diagram shows the high-level architecture for Voice Microservices. The direction of the arrows indicates where the connection is initiated (the source) and where an initiated connection connects to (the destination). The connection numbers refer to the numbers on the connection lines.
Update: PEC-WFM/Current/Administrator/TimeOffBid view diff (updated)
The following information was added:
- The supervisor sets the Wait-listed option to the preferred time-off item and if it is within the time off bidding period, then the bidding process handles this request as if the agent is bidding. If it's not within the bidding period then the option is not saved.
Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-DC/Current/DCPEGuide/DeployAIConnector view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff (updated)
The following information was added:
- Typos were fixed.

2022-08-16[ | edit source]

Update: DES/Current/Designer/Survey view diff (updated)
The following information was added:
- Typos were fixed.
Update: DES/Current/Designer/ApplicationSettings view diff (updated)
The following information was added:
- The Last Called Agent option in Route agent block stores contact details in the Contact system variable. Interaction history data can be used in the application to provide a more personalized experience for the customer.
Update: PEC-AS/Current/ManageCC/Bulk operations view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Agent options overview view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Case and toast data view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Multi-channel view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Voice options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Create agents view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Channels options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Global Login view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Contacts view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Desktop Views options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Salesforce options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Agent and contact center statistics view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Hierarchy view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Work with Global Favorites view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Interaction history advanced search view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/CC options overview view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Email options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Service Client options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Transactions view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Feedback view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/External URLs view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Chat options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/HIW view diff (updated)
The following information was added:
- There were some typos in the space application, but they have been fixed. The application explains what agents see and what tasks they can perform interaction channels such as voice, email, chat and social media standard responses and case data.
Update: PEC-AS/Current/ManageCC/Dispositions view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Voicemail view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Statistics options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Workitem options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Standard Response Library options view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Caller ID view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS view diff (minor)
Update: PEC-GS/Current/Administrator/SPDeploy view diff (updated)
The following information was added:
- Genesys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager (formerly Microsoft SCCM), that enable mass deployments of desktop software. It is possible to repackage the setup into an MSI using the silent installation mode.
Update: DES/Current/Designer/Variables view diff (updated)
The following information was added:
- Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution if the contact details are not available in the interaction data.
Update: DES/Current/Designer/ApplicationSettings view diff (updated)
The following information was added:
- Enable Customer Profile option enables Designer to retrieve certain details about the customer for the purpose of customer identification. For voice calls, Designer can identify the caller based on their phone number (ANI). For digital interactions, the contact s email address can be passed to Designer when the interaction starts. You can choose how much interaction history data to collect for each contact. Designer collects 30-days of data by default.
Update: GVP/Current/GVPPEGuide/Deploy view diff (updated)
The following information was added:
- Typos were fixed.
Update: GVP/Current/GVPPEGuide/Deploy view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Blob Storage view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-AS/Current/ManageCC/Keys view diff (updated)
The following information was added:
- Typos were fixed.

2022-08-15[ | edit source]

Update: PEC-REP/Current/PulsePEGuide/Upgrade view diff (updated)
The following information was added:
- Genesys Pulse supports the following upgrade strategies: Service, Service and Service-specific. For a conceptual overview of the upgrade strategies, refer to Upgrade strategies in the Setting up Genesys Multicloud CX Private Edition guide.
Update: PEC-REP/Current/GIMPEGuide/PlanningGSP view diff (updated)
The following information was added:
- Follow the instructions provided by the storage service provider of your choice to create a storage bucket. You must install OpenShift container storage on your cluster and provision it with some content. Genesys Info Mart has no special requirements for the storage buckets.

2022-08-12[ | edit source]

Update: PEC-REP/Current/GIMPEGuide/PlanningGCA view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP view diff (updated)
The following information was added:
- Kubernetes Secrets GSP is configured to use Azure Blob Storage as the persistent data store for data used during processing. You can override aspects of the default configuration to modify GSP behavior and customize the way data is stored.

2022-08-11[ | edit source]

New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff (new)
The new page describes the following information:
- Agents can access real-time voice transcription, knowledge base and FAQ suggestions. They can read or paraphrase them on a voice call. The majority of the configuration steps are completed in conjunction with a Genesys Professional Services engagement.
Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts view diff (updated)
The following information was added:
- Typos were fixed. Some content was deleted.

2022-08-10[ | edit source]

Update: DES/Current/DESPEGuide/Architecture view diff (updated)
The following information was added:
- The architecture of Genesys Multicloud CX private edition is detailed in the Connections table. The source is where the connection is initiated, and the destination is where an initiated connection connects to.
Update: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (minor)
Update: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (updated)
The following information was added:
- Typos were fixed.
New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff (new)
The new page describes the following information:
- AI Connector is a webhook to receive and analyse chat messages for Digital Channels. It is a one-time process to ensure that the AI Connector webhook URL is known and trusted to the service.
New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector view diff (new)
The new page describes the following information:
- The instructions assume you are deploying the service in a service-specific namespace or OpenShift project named in accordance with the requirements on the instructions. Make sure to review the full list of prerequisites to deploy Digital Channels AI Connector.
New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff (new)
The new page describes the following information:
- This page explains how to configure your AI Connector deployment. For private edition, you can override Helm chart values in the values.yaml file to specify parameters for the deployment. If you want to use arbitrary IDs in your OpenShift deployment, you must override the security context.
New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff (new)
The new page describes the following information:
- AI Connector for private edition has the following limitations:Supports only a single-region model of deployment. It supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS). It has no support for enforced SSL. Let's Encrypt is a suite-wide requirement.
New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff (new)
The new page describes the following information:
- AI Connector is available in Genesys Multicloud CX private edition. It works with third-party natural language processing and virtual agent frameworks to stream audio and chat messages and deliver the results to the agent desktop or bot conversations. It is supported on the following cloud platforms: Google Kubernetes Engine (GKE), OpenShift Container Platform (OpenShift) and OpenShift.
New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity view diff (new)
The new page describes the following information:
- For the Genesys Multicloud CX private edition services to receive and process voice interactions, you must enable voice connectivity. Voice connectivity covers the following:Connectivity to and from Session Border Controller (SBC), Agent Workspace, SIP phone, or Web phone, and Voice Microservices.
New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff (new)
The new page describes the following information:
- Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift. Create SNATs and pools. Create the Source Network Address Translations (SNATs) and Sip-media handlers.
New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff (new)
The new page describes the following information:
- F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. VXLAN/GENEVE tunnels are created between the external components and the Red Hat OpenShift cluster. A container component called Container Ingress Services (CIS) plugs the F5 Big-IP with the Kubernetes APIs.
New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN view diff (new)
The new page describes the following information:
- Learn how to set up VXLAN tunnels for the SBC integration with the Genesys Multicloud CX private edition deployment on OpenShift. For private edition, create VXlan tunnels to the OpenShift cluster on the BIG-IPs and on bigip-02.
New Page: PrivateEdition/Current/PEGuide/CISInstallation view diff (new)
The new page describes the following information:
- The F5 Container Ingress Services (CIS) are installed on an OpenShift/Kubernetes cluster as part of SBC integration with the private edition deployment on OpenShift.
Update: PEC-IWD/Current/Administrator/IWDSetup view diff (updated)
The following information was added:
- Typos were fixed.
Update: ATC/RequiredPCDomains view diff (updated)
The following information was added:
- Typos were fixed.

2022-08-09[ | edit source]

Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy view diff (updated)
The following information was added:
- Multicloud CX Innovation Edition provides customers with a non-production environment which is totally separate from their own production environment. It has all Genesys MCCX products, enabling them to innovate without touching production services. CX Preview Edition provides a preview functionality which allows for software to be evaluated before it s deployed in production.
Update: BDS/Current/BDSPEGuide/Deploy view diff (updated)
The following information was added:
- The instructions assume you are deploying the service in a service-specific namespace or OpenShift project named in accordance with the requirements on Creating namespaces. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service.
Update: BDS/Current/BDSPEGuide/Configure view diff (updated)
The following information was added:
- Besys recommends to store the configuration file in a folder that is mapped to the deployment host folder. BDS uses the default connection property to connect to the Oracle database. It allows or denies overwriting of files that were previously generated in the SFTP folder. It prints the execution plan of a statement within the Docker container.
Update: GWS/Current/GWSPEGuide/Planning view diff (updated)
The following information was added:
- A container image registry and Helm chart repository used for downloading Genesys containers and Helm charts into the customer's repository. Command line interface tools to log in and work with Kubernetes clusters.
Update: PEC-WFM/Current/Agent/MngTOR view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-REC/Current/User/GetStarted view diff (updated)
The following information was added:
- Typos were fixed.

2022-08-08[ | edit source]

Update: PEC-AD/Current/Agent/ADMessaging view diff (updated)
The following information was added:
- The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch the video to find out how.
Update: PEC-AD/Current/Agent/ADChat view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-DC/Current/DCPEGuide/ProvisionOverview view diff (updated)
The following information was added:
- Typos were fixed.

2022-08-05[ | edit source]

Update: PEC-AD/Current/Agent/ADChat view diff (updated)
The following information was added:
- The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch the video to find out how.

2022-08-04[ | edit source]

Update: PEC-CAB/Current/CABPEGuide/Configure view diff (updated)
The following information was added:
- enableServiceLinks controls whether service information is added to environment variables or not. When the value is true, a set of environment variables for each active service are added to the pod.
New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff (new)
The new page describes the following information:
- In Workforce Management (WFM), you'll use the Build Staffing wizard to build staffing data for multiple activities based on the default forecasting objectives for each activity type (Immediate, Deferred, Fixed-Staff).
New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff (new)
The new page describes the following information:
- Use the Staffing Build Wizard to build staffing data for multiple activities based on the default forecasting objectives. The wizard uses the default objectives for each of the following types of activities: immediate, deferred and fixed-staff.
Update: PEC-WFM/Current/Supervisor/StffgBldWzd view diff (updated)
The following information was added:
- The Staffing Build Wizard allows you to update some or all of the default service level objectives with the new values you have specified. The Update activity default SL objective check box for each parameter you want to update saves the new default values as the new defaults.
New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj view diff (new)
The new page describes the following information:
- Use the default forecasting objectives to set default target service levels or staffing requirements for different types of activities. For Immediate Work activities, you can configure the following settings and options: Target Options, Staffing Requirements, Average Activity Handling Time and Staffing Template.
Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd view diff (updated)
The following information was added:
- Build Staffing dialog shows values used for the most recent staffing build or the default forecasting objectives values. You can save the values of certain parameters as the new default service level objectives. If you are building staffing for a single (or multi-site) Immediate activity type, you can choose to update some or all of the default services level objectives with the new values.

2022-08-03[ | edit source]

Update: PEC-REP/Current/RT/RTRImportExport view diff (updated)
The following information was added:
- Some typos were fixed. Some content was deleted. Select the dashboards, wallboards, and widget templates from the package file to import into your current environment. Video: Export Dashboards.
Update: BDS/Current/BDSPEGuide/Provision view diff (updated)
The following information was added:
- Source extract date is the last successful source extract date from GIM database. Supported data sources are GIM, WFM, GVP, GIR, S3, INVENTORY, and ALTOCLOUD.
Update: PEC-REC/Current/User/usernew view diff (updated)
The following information was added:
- SpeechMiner now supports processing of private Facebook and Twitter interactions. It also supports HTML formatted content for digital media interactions. SpeechMiner supports the Microsoft Edge Chromium browser.
Update: PEC-REC/Current/User/trendingtoolbar view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-REC/Current/User/createanewsearch view diff (updated)
The following information was added:
- Typos were fixed.
Update: PEC-REC/Current/User/GetStarted view diff (updated)
The following information was added:
- Typos were fixed. Some content was deleted. The filters available are dependent on whether Speech Analytics is enabled and with Recording and Quality Management is enabled, so some content may be deleted.

2022-08-02[ | edit source]

Update: PEC-ROU/HIW view diff (updated)
The following information was added:
- Typos were fixed.
Update: WID/Current/GCAPI/WebChatService view diff (updated)
The following information was added:
- Typos were fixed.
Update: WID/Current/SDK/WebChatService-combined view diff (updated)
The following information was added:
- Typos were fixed.
Update: WID/HIW view diff (updated)
The following information was added:
- Typos were fixed.
Update: PrivateEdition/Current/PEGuide/Prerequisites view diff (updated)
The following information was added:
- Typos were fixed.
New Page: GAMD/Current/Admin/Packages view diff (new)
The new page describes the following information:
- To download the Gplus Adapter for Microsoft Dynamics 9.1, click the following link:Gplus-Adapters-Microsoft Dynamics-9.1.001. To summarize, it's a Gplus adapter.
Update: PEC-DC/Current/DCPEGuide/Architecture view diff (minor)
Update: PEC-DC/Current/DCPEGuide/Architecture view diff (updated)
The following information was added:
- Digital Channels is a service in the network. It sends messages to Genesys Widgets, Workspace Web Edition, CX Contact, PostgreSQL, Postgres, and Interactions.

2022-08-01[ | edit source]

New Page: PEC-Admin/Current/Admin/PortalMetrics view diff (new)
The new page describes the following information:
- The metrics details of Genesys Portal are for internal use only. The metrics are scraped from Prometheus/Grafana Cloud. If the portal's HTTP status code is not 200 for 10 minutes, the PagerDuty incident is triggered automatically.
Update: PEC-DC/Current/DCPEGuide/ProvisionSMS view diff (updated)
The following information was added:
- The Portico option depends on the provider's value of the service. Supported values are: Portico - Async - mGage. Typos were fixed.

Difference between revisions of "User: Sbogard"

Revision as of 18:56, August 23, 2022

Contents

2022-08-18[ | edit source]

2022-08-17[ | edit source]

2022-08-16[ | edit source]

2022-08-15[ | edit source]

2022-08-12[ | edit source]

2022-08-11[ | edit source]

2022-08-10[ | edit source]

2022-08-09[ | edit source]

2022-08-08[ | edit source]

2022-08-05[ | edit source]

2022-08-04[ | edit source]

2022-08-03[ | edit source]

2022-08-02[ | edit source]

2022-08-01[ | edit source]

@@ Line 1: / Line 1: @@
-=== 2022-07-28 ===
+=== 2022-08-18 ===
-* Update: WebRTC/Current/WebRTCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=WebRTC/Current/WebRTCPEGuide/Architecture&type=revision&diff=125613&oldid=118400 view diff] (updated)
+* New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff] (new)
-* Update: UCSales/Current/Admin/Cap-fidelity [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-fidelity&type=revision&diff=125611&oldid=12909 view diff] (minor)
+*:: The new page describes the following information:
-* Update: UCSales/Current/Admin/Cap-Test7 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-Test7&type=revision&diff=125610&oldid=6747 view diff] (updated)
+** Learn about Tenant Service architecture and the high-level architecture of Genesys Multicloud CX private edition. The following diagram shows an example of the architecture specific to the Tenant service.
-* Update: UCSales/Current/Admin/Cap-Test [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-Test&type=revision&diff=125609&oldid=12925 view diff] (updated)
+* Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126850&oldid=126846 view diff] (minor)
-* Update: UCSales/Current/Admin/Cap-TBC [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-TBC&type=revision&diff=125608&oldid=9953 view diff] (minor)
+* Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126846&oldid=115382 view diff] (minor)
-* Update: UCSales/Current/Admin/Cap-SCS-10031 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCS-10031&type=revision&diff=125607&oldid=7124 view diff] (minor)
+* Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=126836&oldid=124304 view diff] (updated)
-* Update: UCSales/Current/Admin/Cap-SCE-TEST-TEST-TEST [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-TEST-TEST-TEST&type=revision&diff=125606&oldid=7140 view diff] (updated)
+*:: The following information was added:
-* Update: UCSales/Current/Admin/Cap-SCE-RFT [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-RFT&type=revision&diff=125605&oldid=17502 view diff] (minor)
+** Typos were fixed.
-* Update: UCSales/Current/Admin/Cap-SCE-Lieberman Test [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-Lieberman_Test&type=revision&diff=125604&oldid=7918 view diff] (updated)
+* Update: PEC-WFM/Current/Administrator/UserSec [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/UserSec&type=revision&diff=126835&oldid=111282 view diff] (updated)
-* Update: UCSales/Current/Admin/Cap-SCE-27162 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-27162&type=revision&diff=125603&oldid=20200 view diff] (minor)
+*:: The following information was added:
-* Update: UCSales/Current/Admin/Cap-SCE-17097 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-17097&type=revision&diff=125602&oldid=71597 view diff] (minor)
+** Typos were fixed.
-* Update: UCSales/Current/Admin/Cap-SCE-12345 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-12345&type=revision&diff=125601&oldid=12960 view diff] (minor)
+* Update: PEC-REC/Current/Administrator/ScreenRecordingConfig [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/ScreenRecordingConfig&type=revision&diff=126834&oldid=117751 view diff] (updated)
-* Update: UCSales/Current/Admin/Cap-SCE-00000 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-00000&type=revision&diff=125600&oldid=20656 view diff] (minor)
+*:: The following information was added:
-* Update: UCSales/Current/Admin/Cap-SCE - 26922 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE_-_26922&type=revision&diff=125599&oldid=18313 view diff] (minor)
+** Typos were fixed.
-* Update: UCSales/Current/Admin/Cap-SCE - 21227 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE_-_21227&type=revision&diff=125598&oldid=12848 view diff] (minor)
+* Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices&type=revision&diff=126833&oldid=107894 view diff] (updated)
-* Update: UCSales/Current/Admin/Cap-SCE - 18426 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE_-_18426&type=revision&diff=125597&oldid=18760 view diff] (updated)
+*:: The following information was added:
-* Update: Solution/PredictiveEngagementEngagecloud [https://all.docs.genesys.com/index.php?title=Solution/PredictiveEngagementEngagecloud&type=revision&diff=125596&oldid=110222 view diff] (updated)
+** Typos were fixed.
-* Update: PEC-Voice/HIW [https://all.docs.genesys.com/index.php?title=PEC-Voice/HIW&type=revision&diff=125572&oldid=99212 view diff] (updated)
+* Update: GenesysEngageMulticloud/Current/GECUG/InboundServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/InboundServices&type=revision&diff=126832&oldid=110801 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: GAA/Current/WDEPlugin/PrerequisitesArticle [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/PrerequisitesArticle&type=revision&diff=126831&oldid=58260 view diff] (minor)
+* Update: GAA/Current/WDEPlugin/InstallWDEplugin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/InstallWDEplugin&type=revision&diff=126830&oldid=58178 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: GAA/Current/WDEPlugin/ConfigureGenAdmin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/ConfigureGenAdmin&type=revision&diff=126829&oldid=110369 view diff] (minor)
+* Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=126788&oldid=123960 view diff] (minor)
+* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=126785&oldid=125917 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRSampleDesignerApp&type=revision&diff=126784&oldid=58734 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-ROU/Current/GTR/GTROverview [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTROverview&type=revision&diff=126783&oldid=58315 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-ROU/Current/GTR/GTRIntegrate [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRIntegrate&type=revision&diff=126782&oldid=44914 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-REP/HIW [https://all.docs.genesys.com/index.php?title=PEC-REP/HIW&type=revision&diff=126781&oldid=79209 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-REP [https://all.docs.genesys.com/index.php?title=PEC-REP&type=revision&diff=126779&oldid=119624 view diff] (minor)
+* Update: PEC-IWD/HIW [https://all.docs.genesys.com/index.php?title=PEC-IWD/HIW&type=revision&diff=126778&oldid=89898 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126777&oldid=126337 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-IWD/Current/Administrator/IWDGTL [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDGTL&type=revision&diff=126776&oldid=119311 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-IWD/Current/Administrator/IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWD&type=revision&diff=126775&oldid=84855 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126773&oldid=126580 view diff] (updated)
+*:: The following information was added:
+** The external web site URL can be defined using the $AttachedData.Y$ parameter to have flexible text in the URL where Y represents an attached data name. The external website tab is displayed with the content of the external website.
+* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126772&oldid=126557 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed. Some content was deleted.
+* Update: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN&type=revision&diff=126755&oldid=126364 view diff] (updated)
+*:: The following information was added:
+** Genesys is removing non-inclusive terms from its software and documentation. For the terms master/slave, Genesys uses “primary” and “secondary” with exceptions for their use in third-party commands.
+* Update: PEC-WFM/Current/Supervisor/AdherenceMdl [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/AdherenceMdl&type=revision&diff=126749&oldid=69694 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+=== 2022-08-17 ===
+* New Page: VM/Current/VMPEGuide/Architecture1 [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Architecture1 view diff] (new)
+*:: The new page describes the following information:
+** Architecture diagram shows the high-level architecture for Voice Microservices. The direction of the arrows indicates where the connection is initiated (the source) and where an initiated connection connects to (the destination). The connection numbers refer to the numbers on the connection lines.
+* Update: PEC-WFM/Current/Administrator/TimeOffBid [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/TimeOffBid&type=revision&diff=126704&oldid=58422 view diff] (updated)
+*:: The following information was added:
+** The supervisor sets the Wait-listed option to the preferred time-off item and if it is within the time off bidding period, then the bidding process handles this request as if the agent is bidding. If it's not within the bidding period then the option is not saved.
+* Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector&type=revision&diff=126691&oldid=126372 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector&type=revision&diff=126690&oldid=126371 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector&type=revision&diff=126689&oldid=126370 view diff] (updated)
 *:: The following information was added:
-**  Recording space enables agents and supervisors to handle voice interactions with contacts or team members. You can record calls, then analyze the recordings to assess customer satisfaction, monitor quality, and improve agent performance.
+** Typos were fixed.
-* Update: PEC-Voice [https://all.docs.genesys.com/index.php?title=PEC-Voice&type=revision&diff=125571&oldid=115396 view diff] (minor)
+* Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector&type=revision&diff=126688&oldid=126369 view diff] (updated)
-* Update: PEC-Super/trainsuper [https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&type=revision&diff=125570&oldid=125481 view diff] (updated)
-* Update: PEC-Super [https://all.docs.genesys.com/index.php?title=PEC-Super&type=revision&diff=125569&oldid=125480 view diff] (minor)
-* Update: PEC-OU/HIW [https://all.docs.genesys.com/index.php?title=PEC-OU/HIW&type=revision&diff=125568&oldid=125466 view diff] (updated)
-* Update: PEC-GS/HIW [https://all.docs.genesys.com/index.php?title=PEC-GS/HIW&type=revision&diff=125567&oldid=58510 view diff] (updated)
-* Update: PEC-GS/Current/Administrator/SPSSO [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPSSO&type=revision&diff=125566&oldid=125465 view diff] (updated)
 *:: The following information was added:
-**  Typos have been fixed. Typos were fixed. Typos will be fixed. They are fixed. They are also fixed for the rest of the world.
+** Typos were fixed.
-* Update: PEC-GS/Current/Administrator/SPOverview [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPOverview&type=revision&diff=125565&oldid=58879 view diff] (updated)
+* Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector&type=revision&diff=126687&oldid=126368 view diff] (updated)
-* Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=125564&oldid=124837 view diff] (updated)
-* Update: PEC-GPA/HIW [https://all.docs.genesys.com/index.php?title=PEC-GPA/HIW&type=revision&diff=125563&oldid=125464 view diff] (updated)
 *:: The following information was added:
-**  As an agent, you can use Gplus Adapter to handle calls, chats, emails, or other media channels interactions without navigating away from
+** Typos were fixed.
-* Update: PEC-GPA/Current/Agent/GPASFLWWE [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLWWE&type=revision&diff=125562&oldid=125463 view diff] (updated)
+=== 2022-08-16 ===
+* Update: DES/Current/Designer/Survey [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Survey&type=revision&diff=126641&oldid=93717 view diff] (updated)
 *:: The following information was added:
-**  Gplus Adapter might be restricted to only one browser tab in some organizations. You might be required to re-authenticate when Gplus adapter switches over to a backup connection. Smart Failover is set up to support disaster recovery in the event of a system connectivity loss.
+** Typos were fixed.
-* Update: PEC-GPA/Current/Agent/GPASFLScreenPops [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLScreenPops&type=revision&diff=125561&oldid=123413 view diff] (updated)
+* Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126639&oldid=126543 view diff] (updated)
-* Update: PEC-GPA/Current/Agent/GPASFLGettingStarted [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLGettingStarted&type=revision&diff=125560&oldid=125462 view diff] (updated)
-* Update: PEC-GPA/Current/Agent/GPASFLClickToDial [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLClickToDial&type=revision&diff=125559&oldid=105624 view diff] (updated)
-* Update: PEC-GPA/Current/Agent/GPASFLActivityHistory [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLActivityHistory&type=revision&diff=125558&oldid=125461 view diff] (updated)
-* Update: PEC-GPA/Current/Agent/GPASFL [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFL&type=revision&diff=125557&oldid=100163 view diff] (updated)
-* Update: PEC-GPA/Current/Administrator/GplusScreenPop90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusScreenPop90&type=revision&diff=125556&oldid=125460 view diff] (updated)
-* Update: PEC-GPA/Current/Administrator/GplusActivityHistory90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusActivityHistory90&type=revision&diff=125555&oldid=125459 view diff] (updated)
-* Update: PEC-GPA/Current/Administrator/GPlusSalesforceLightning [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GPlusSalesforceLightning&type=revision&diff=125554&oldid=109583 view diff] (updated)
-* Update: PEC-GPA/Current/Administrator/GPlusSSO90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GPlusSSO90&type=revision&diff=125553&oldid=111816 view diff] (updated)
-* Update: PEC-GPA/Current/Administrator/GPlusMigration90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GPlusMigration90&type=revision&diff=125552&oldid=68418 view diff] (updated)
-* Update: PEC-Email/HIW [https://all.docs.genesys.com/index.php?title=PEC-Email/HIW&type=revision&diff=125551&oldid=107978 view diff] (updated)
 *:: The following information was added:
-**  Mail classic, use Agent Setup to designate your incoming and outgoing mailboxes. Agents use Agent Workspace to send new and reply emails to customers, adding standard responses as needed. Users can also create email aliases that agents can choose as their From address.
+** The Last Called Agent option in Route agent block stores contact details in the Contact system variable. Interaction history data can be used in the application to provide a more personalized experience for the customer.
-* Update: PEC-Email [https://all.docs.genesys.com/index.php?title=PEC-Email&type=revision&diff=125550&oldid=115367 view diff] (minor)
+* Update: PEC-AS/Current/ManageCC/Bulk operations [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Bulk_operations&type=revision&diff=126637&oldid=123282 view diff] (updated)
-* Update: PEC-Developer/HIW [https://all.docs.genesys.com/index.php?title=PEC-Developer/HIW&type=revision&diff=125549&oldid=111300 view diff] (updated)
-* Update: PEC-Developer/Current/SCAPI/InteractionNamespace [https://all.docs.genesys.com/index.php?title=PEC-Developer/Current/SCAPI/InteractionNamespace&type=revision&diff=125548&oldid=120573 view diff] (updated)
-* Update: PEC-DC/HIW [https://all.docs.genesys.com/index.php?title=PEC-DC/HIW&type=revision&diff=125547&oldid=125455 view diff] (updated)
-* Update: PEC-DC/Current/Administrator/GSEWhatsApp [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/GSEWhatsApp&type=revision&diff=125546&oldid=75210 view diff] (updated)
 *:: The following information was added:
-**  Go through the normal process to configure any necessary desktop options for the agents in your contact center, in particular for chat. Create a Designer application to route WhatsApp interactions to the right agents.
+** Typos were fixed.
-* Update: PEC-DC/Current/Administrator/GSESMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/GSESMS&type=revision&diff=125545&oldid=125333 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Agent options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_options_overview&type=revision&diff=126636&oldid=75361 view diff] (updated)
 *:: The following information was added:
-**  Go through the normal process to configure any necessary desktop options for agents in your contact center. Pay special attention to Chat as these settings apply to SMS.
+** Typos were fixed.
-* Update: PEC-DC/Current/Administrator/GSEFacebookTwitter [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/GSEFacebookTwitter&type=revision&diff=125544&oldid=75212 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Case and toast data [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Case_and_toast_data&type=revision&diff=126633&oldid=79353 view diff] (updated)
-* Update: PEC-DC [https://all.docs.genesys.com/index.php?title=PEC-DC&type=revision&diff=125543&oldid=121747 view diff] (minor)
-* Update: PEC-Cobrowse [https://all.docs.genesys.com/index.php?title=PEC-Cobrowse&type=revision&diff=125542&oldid=109308 view diff] (minor)
-* Update: PEC-Chat/HIW [https://all.docs.genesys.com/index.php?title=PEC-Chat/HIW&type=revision&diff=125541&oldid=124377 view diff] (updated)
-* Update: PEC-Chat [https://all.docs.genesys.com/index.php?title=PEC-Chat&type=revision&diff=125540&oldid=116845 view diff] (minor)
-* Update: PEC-COB/HIW [https://all.docs.genesys.com/index.php?title=PEC-COB/HIW&type=revision&diff=125539&oldid=102379 view diff] (updated)
-* Update: PEC-COB/Current/Developer/GCBCobrowseSessions [https://all.docs.genesys.com/index.php?title=PEC-COB/Current/Developer/GCBCobrowseSessions&type=revision&diff=125538&oldid=65162 view diff] (updated)
-* Update: PEC-COB/Current/Developer/GCBCobrowseLocalization [https://all.docs.genesys.com/index.php?title=PEC-COB/Current/Developer/GCBCobrowseLocalization&type=revision&diff=125537&oldid=58795 view diff] (updated)
-* Update: PEC-COB/Current/Developer/GCBCobrowseJavaScriptAPI [https://all.docs.genesys.com/index.php?title=PEC-COB/Current/Developer/GCBCobrowseJavaScriptAPI&type=revision&diff=125536&oldid=65161 view diff] (updated)
-* Update: PEC-COB/Current/Developer/GCB [https://all.docs.genesys.com/index.php?title=PEC-COB/Current/Developer/GCB&type=revision&diff=125535&oldid=58668 view diff] (updated)
-* Update: PEC-CAB/Current/Administrator/ProvisionCallback [https://all.docs.genesys.com/index.php?title=PEC-CAB/Current/Administrator/ProvisionCallback&type=revision&diff=125534&oldid=114245 view diff] (updated)
-* Update: PEC-Agent/trainagt [https://all.docs.genesys.com/index.php?title=PEC-Agent/trainagt&type=revision&diff=125533&oldid=108196 view diff] (updated)
-* Update: PEC-Agent/Login [https://all.docs.genesys.com/index.php?title=PEC-Agent/Login&type=revision&diff=125532&oldid=108119 view diff] (updated)
-* Update: PEC-Agent/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-Agent/GetStarted&type=revision&diff=125531&oldid=109244 view diff] (updated)
-* Update: PEC-Agent [https://all.docs.genesys.com/index.php?title=PEC-Agent&type=revision&diff=125530&oldid=115462 view diff] (minor)
-* Update: PEC-Admin/Current/Admin/SSO [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/SSO&type=revision&diff=125529&oldid=117579 view diff] (updated)
-* Update: PEC-Admin/Current/Admin/Portal [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/Portal&type=revision&diff=125528&oldid=71881 view diff] (updated)
-* Update: PEC-Admin/Current/Admin/Get started [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/Get_started&type=revision&diff=125527&oldid=107959 view diff] (updated)
-* Update: PEC-Admin/Current/Admin/Applications [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/Applications&type=revision&diff=125526&oldid=109630 view diff] (updated)
-* Update: PEC-Admin [https://all.docs.genesys.com/index.php?title=PEC-Admin&type=revision&diff=125525&oldid=115378 view diff] (minor)
-* Update: PEC-AD/HIW [https://all.docs.genesys.com/index.php?title=PEC-AD/HIW&type=revision&diff=125524&oldid=125454 view diff] (updated)
-* Update: PEC-AD/Current/WWEPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/Overview&type=revision&diff=125523&oldid=125452 view diff] (updated)
-* Update: PEC-AD/Current/Supervisor/ADsuper [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Supervisor/ADsuper&type=revision&diff=125522&oldid=125450 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=125521&oldid=124115 view diff] (updated)
 *:: The following information was added:
-**  To receive a call from an external party o is one of your team members on a third-party ser ice such as Microsoft Teams, set your status to Ready on the Voice channel. Workspace displays Ready when the target is available to take a call.
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=125520&oldid=125449 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Multi-channel [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Multi-channel&type=revision&diff=126631&oldid=71495 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADemail [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADemail&type=revision&diff=125519&oldid=125448 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADcustinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADcustinter&type=revision&diff=125518&oldid=125447 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADcontacts [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADcontacts&type=revision&diff=125517&oldid=125446 view diff] (updated)
 *:: The following information was added:
-**  Sometimes the Genesys system is unable to assign a contact for a ne ne Typos were fixed. This can happen for several reasons: The contact did not provide adequate identifying information. Your account might be set up to let you create or change contacts or edit the information of a contact assigned to an interaction.
+** Typos were fixed.
-**  You might try to add (create) a contact that already exists in the Contact database. Workspace might be set up to check for potential duplicate contacts and warn you that the contact you are adding might already exist. You can clear one or more fields by clicking Remove this field ( ).
+* Update: PEC-AS/Current/ManageCC/Voice options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voice_options&type=revision&diff=126628&oldid=123318 view diff] (updated)
-**  Use Agent Workspace to: Find contacts in your contact database. Use the Team Communicator to quickly contact a team member, or a favorite or recent contact. Click the phone icon to call the contact by clicking the call button (phone icon)
-* Update: PEC-AD/Current/Agent/ADcobrow [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADcobrow&type=revision&diff=125516&oldid=116492 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADchannels [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADchannels&type=revision&diff=125515&oldid=92305 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADWorkitems [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADWorkitems&type=revision&diff=125514&oldid=125445 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADWhatsApp [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADWhatsApp&type=revision&diff=125513&oldid=125444 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADVoice [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVoice&type=revision&diff=125512&oldid=125443 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADVideos [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVideos&type=revision&diff=125511&oldid=125442 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADVideoGallery [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVideoGallery&type=revision&diff=125510&oldid=124216 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADTwitter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADTwitter&type=revision&diff=125509&oldid=125441 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADTeamCommunicator [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADTeamCommunicator&type=revision&diff=125508&oldid=124114 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADSMS [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADSMS&type=revision&diff=125507&oldid=125440 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADResponses [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADResponses&type=revision&diff=125506&oldid=125439 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADRelated [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADRelated&type=revision&diff=125505&oldid=120664 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADQuickStart [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADQuickStart&type=revision&diff=125504&oldid=125438 view diff] (updated)
 *:: The following information was added:
-**  Typos have been fixed. Typos were fixed. Typos will not be fixed. Ties are fixed. They will be fixed. Ties will be changed.
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADPredictive Engagement [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADPredictive_Engagement&type=revision&diff=125503&oldid=125437 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Create agents [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Create_agents&type=revision&diff=126623&oldid=108048 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADOutbound [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADOutbound&type=revision&diff=125502&oldid=98781 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADNav [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADNav&type=revision&diff=125501&oldid=125436 view diff] (updated)
 *:: The following information was added:
-**  Typos are fixed. Typos have been fixed. You can find out more about how to navigate Agent. Workspace. Typos were fixed.
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADMyWorkbins [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMyWorkbins&type=revision&diff=125500&oldid=125435 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Channels options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Channels_options&type=revision&diff=126615&oldid=71767 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=125499&oldid=125434 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADGoogleAgentAssist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADGoogleAgentAssist&type=revision&diff=125498&oldid=124123 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADFacebook [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADFacebook&type=revision&diff=125497&oldid=125432 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=125496&oldid=125431 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADCallback [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADCallback&type=revision&diff=125495&oldid=124215 view diff] (updated)
-* Update: PEC-AD/Current/Agent/AD [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/AD&type=revision&diff=125494&oldid=125430 view diff] (updated)
 *:: The following information was added:
-**  Workspace lets contact center agents communicate with customers and team members through phone calls and Genesys igital channels. Workspace handles inbound voice calls, Outbound calling campaigns, and igital Channels: chat, email, social media, and more.
+** Typos were fixed.
-* Update: PEC-AD/ADAccessibility [https://all.docs.genesys.com/index.php?title=PEC-AD/ADAccessibility&type=revision&diff=125493&oldid=125429 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Global Login [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Global_Login&type=revision&diff=126612&oldid=74890 view diff] (updated)
-* Update: PEC-AD [https://all.docs.genesys.com/index.php?title=PEC-AD&type=revision&diff=125492&oldid=125428 view diff] (minor)
-* Update: GWS/Current/GWSPEGuide/Overview [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Overview&type=revision&diff=125491&oldid=124967 view diff] (updated)
-* Update: DES/Current/Designer/StandardResponses [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/StandardResponses&type=revision&diff=125486&oldid=115236 view diff] (updated)
-* Update: DES/Current/Designer/EmailApp [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/EmailApp&type=revision&diff=125485&oldid=111823 view diff] (updated)
-* Update: ATC/GenesysEngage-cloudPrereqs [https://all.docs.genesys.com/index.php?title=ATC/GenesysEngage-cloudPrereqs&type=revision&diff=125484&oldid=109350 view diff] (updated)
-* Update: ATC/Current/AgentGuide/GenesysEngage [https://all.docs.genesys.com/index.php?title=ATC/Current/AgentGuide/GenesysEngage&type=revision&diff=125483&oldid=109849 view diff] (updated)
-* Update: ATC/Current/AdminGuide/Get Started GenesysEngage-cloud [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Get_Started_GenesysEngage-cloud&type=revision&diff=125482&oldid=108093 view diff] (updated)
-* Update: PEC-Super/trainsuper [https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&type=revision&diff=125481&oldid=107917 view diff] (updated)
-* Update: PEC-Super [https://all.docs.genesys.com/index.php?title=PEC-Super&type=revision&diff=125480&oldid=115380 view diff] (minor)
-* Update: ReleaseNotes/Current/GenesysEngage-cloud/Agent Desktop [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop&type=revision&diff=125472&oldid=125376 view diff] (updated)
-* Update: PEC-OU/HIW [https://all.docs.genesys.com/index.php?title=PEC-OU/HIW&type=revision&diff=125466&oldid=107904 view diff] (updated)
-* Update: PEC-GS/Current/Administrator/SPSSO [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPSSO&type=revision&diff=125465&oldid=66831 view diff] (updated)
-* Update: PEC-GPA/HIW [https://all.docs.genesys.com/index.php?title=PEC-GPA/HIW&type=revision&diff=125464&oldid=76282 view diff] (updated)
-* Update: PEC-GPA/Current/Agent/GPASFLWWE [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLWWE&type=revision&diff=125463&oldid=100164 view diff] (updated)
 *:: The following information was added:
-**  Gplus Adapter might be restricted to only one browser tab in some organizations. If Gplus adapter is set up to support Smart Failover for disaster recovery in the event of a system connectivity loss, you are alerted when a connection loss occurs.
+** Typos were fixed.
-* Update: PEC-GPA/Current/Agent/GPASFLGettingStarted [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLGettingStarted&type=revision&diff=125462&oldid=116496 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Contacts [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Contacts&type=revision&diff=126611&oldid=76198 view diff] (updated)
 *:: The following information was added:
-**  The Gplus Adapter button in the Salesforce Utility Bar displays your current status obtained from Agent Wor space. Typos were fixed. If Gplus
+** Typos were fixed.
-* Update: PEC-GPA/Current/Agent/GPASFLActivityHistory [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLActivityHistory&type=revision&diff=125461&oldid=100166 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Desktop Views options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Desktop_Views_options&type=revision&diff=126610&oldid=83833 view diff] (updated)
-* Update: PEC-GPA/Current/Administrator/GplusScreenPop90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusScreenPop90&type=revision&diff=125460&oldid=123418 view diff] (updated)
-* Update: PEC-GPA/Current/Administrator/GplusActivityHistory90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusActivityHistory90&type=revision&diff=125459&oldid=124767 view diff] (updated)
-* Update: PEC-GPA/Current/Administrator/GPlusGenFeatures [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GPlusGenFeatures&type=revision&diff=125458&oldid=120685 view diff] (updated)
-* Update: PEC-GPA [https://all.docs.genesys.com/index.php?title=PEC-GPA&type=revision&diff=125457&oldid=115383 view diff] (minor)
-* Update: PEC-Developer/Current/SCAPI/ServiceClientAPI [https://all.docs.genesys.com/index.php?title=PEC-Developer/Current/SCAPI/ServiceClientAPI&type=revision&diff=125456&oldid=116315 view diff] (updated)
 *:: The following information was added:
-**  Use the Service Client API to customize how your web application or website integrates with Agent Wor. Contact your Genesys representative to complete the configuration described on this page.
+** Typos were fixed.
-* Update: PEC-DC/HIW [https://all.docs.genesys.com/index.php?title=PEC-DC/HIW&type=revision&diff=125455&oldid=109428 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=126608&oldid=120621 view diff] (updated)
-* Update: PEC-AD/HIW [https://all.docs.genesys.com/index.php?title=PEC-AD/HIW&type=revision&diff=125454&oldid=115240 view diff] (updated)
-* Update: PEC-AD/Current/WWEPEGuide/Planning [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/Planning&type=revision&diff=125453&oldid=116043 view diff] (updated)
-* Update: PEC-AD/Current/WWEPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/Overview&type=revision&diff=125452&oldid=120283 view diff] (updated)
-* Update: PEC-AD/Current/WWEPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/Architecture&type=revision&diff=125451&oldid=123223 view diff] (updated)
-* Update: PEC-AD/Current/Supervisor/ADsuper [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Supervisor/ADsuper&type=revision&diff=125450&oldid=100959 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=125449&oldid=124218 view diff] (updated)
 *:: The following information was added:
-**  Typos have been fixed. Typos were fixed. Typos will be fixed. They are fixed. They are also fixed. The
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADemail [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADemail&type=revision&diff=125448&oldid=116302 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Agent and contact center statistics [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_and_contact_center_statistics&type=revision&diff=126607&oldid=83842 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADcustinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADcustinter&type=revision&diff=125447&oldid=116494 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADcontacts [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADcontacts&type=revision&diff=125446&oldid=107544 view diff] (updated)
 *:: The following information was added:
-**  Contact database is assigned automatically. If the wrong contact is assigned your account might be set up to enable you to change the contact to the correct one. Sometimes, by default, the first contact Typos were fixed.
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADWorkitems [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADWorkitems&type=revision&diff=125445&oldid=112466 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Hierarchy [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Hierarchy&type=revision&diff=126599&oldid=45770 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADWhatsApp [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADWhatsApp&type=revision&diff=125444&oldid=109304 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADVoice [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVoice&type=revision&diff=125443&oldid=124127 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADVideos [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVideos&type=revision&diff=125442&oldid=124217 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADTwitter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADTwitter&type=revision&diff=125441&oldid=119438 view diff] (updated)
 *:: The following information was added:
-**  Chat channel enables you to exchange Twitter Direct Messages and Twitter Public messages with your contacts using the asynchronous chat features including the Conversation tab and the Communication tab. Your account must be enabled for Twitter to handle chat interactions from Twitter.
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADSMS [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADSMS&type=revision&diff=125440&oldid=118952 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Work with Global Favorites [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Work_with_Global_Favorites&type=revision&diff=126597&oldid=83837 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADResponses [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADResponses&type=revision&diff=125439&oldid=98925 view diff] (updated)
 *:: The following information was added:
-**  Workspace uses lazy loading instead of pages to display suggested responses. To insert a response into the body of an outgoing email or chat message, select a response then click Insert coy. To access more suggested responses scroll to the bottom of the list.
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADQuickStart [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADQuickStart&type=revision&diff=125438&oldid=120663 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Interaction history advanced search [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Interaction_history_advanced_search&type=revision&diff=126596&oldid=83841 view diff] (updated)
 *:: The following information was added:
-**  Logging in means starting the application in your browser and identifying yourself to the system. Channels include voice, email, chat, and so on. When you log in to Typos were fixed. space, you are usually logged on to all the channels assigned to you.
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADPredictive Engagement [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADPredictive_Engagement&type=revision&diff=125437&oldid=125226 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/CC options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/CC_options_overview&type=revision&diff=126587&oldid=100492 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADNav [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADNav&type=revision&diff=125436&oldid=124126 view diff] (updated)
 *:: The following information was added:
-**  Typos were fixed. in more than one browser window You can open the same browser window. If for some reason Typos are fixed. session
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADMyWorkbins [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMyWorkbins&type=revision&diff=125435&oldid=110070 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Email options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_options&type=revision&diff=126585&oldid=123324 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=125434&oldid=124368 view diff] (updated)
 *:: The following information was added:
-**  Routing ensures that the right person handles the contact s message, whether it is an inquiry about a new business opportunity or a negative comment that should be handled immediately. Handling contacts using Typos were fixed.
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADKnowledgeCenter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADKnowledgeCenter&type=revision&diff=125433&oldid=124124 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Service Client options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Service_Client_options&type=revision&diff=126584&oldid=45765 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADFacebook [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADFacebook&type=revision&diff=125432&oldid=119273 view diff] (updated)
 *:: The following information was added:
-**  Routing ensures that the right person handles the contact s message, whether it is an inquiry about a new business opportunity or a negative comment that should be handled
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=125431&oldid=118941 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Transactions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Transactions&type=revision&diff=126582&oldid=85785 view diff] (updated)
 *:: The following information was added:
-**  Chat interactions are directed to your desktop, you exchange messages, and when either you or the contact ends the chat session, the interaction is ended. Sometimes you need to take time to find additional information for the contact or initiate a business process before continuing a chat conversation.
+** Typos were fixed.
-* Update: PEC-AD/Current/Agent/AD [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/AD&type=revision&diff=125430&oldid=116094 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Feedback [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Feedback&type=revision&diff=126581&oldid=58729 view diff] (updated)
 *:: The following information was added:
-**  Logging in means launching the application in your browser and identifying yourself to the system so that you become authorized to receive interactions and use the various features that are enabled for you. Channels include voice, email, chat, and so on. Channels are the media that you use to interact with contacts.
+** Typos were fixed.
-* Update: PEC-AD/ADAccessibility [https://all.docs.genesys.com/index.php?title=PEC-AD/ADAccessibility&type=revision&diff=125429&oldid=101089 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126580&oldid=117711 view diff] (updated)
-* Update: PEC-AD [https://all.docs.genesys.com/index.php?title=PEC-AD&type=revision&diff=125428&oldid=115408 view diff] (minor)
-* Update: ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm&type=revision&diff=125377&oldid=125202 view diff] (minor)
-* Update: ReleaseNotes/Current/GenesysEngage-cloud/Agent Desktop [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop&type=revision&diff=125376&oldid=117422 view diff] (updated)
-* Update: PEC-AD/Current/WWEPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/Deploy&type=revision&diff=125356&oldid=121177 view diff] (updated)
-* Update: System/Current/GenChoiceTermsCond/SecurityTerms [https://all.docs.genesys.com/index.php?title=System/Current/GenChoiceTermsCond/SecurityTerms&type=revision&diff=125341&oldid=111702 view diff] (updated)
-* Update: System/Current/GenChoiceTermsCond/CloudServiceSLA [https://all.docs.genesys.com/index.php?title=System/Current/GenChoiceTermsCond/CloudServiceSLA&type=revision&diff=125340&oldid=111700 view diff] (updated)
-* Update: System [https://all.docs.genesys.com/index.php?title=System&type=revision&diff=125339&oldid=119612 view diff] (minor)
-* Update: PEC-WFM/Current/Supervisor/MSAAgtPn [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/MSAAgtPn&type=revision&diff=125334&oldid=72286 view diff] (updated)
-* Update: PEC-DC/Current/Administrator/GSESMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/GSESMS&type=revision&diff=125333&oldid=75209 view diff] (updated)
 *:: The following information was added:
-**  SMS is considered as a part of Chat settings, it pulls the data fro these channels. Typos were fixed. enables you to integrate Short Message Service (SMS) into Typos.
+** Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Chat options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Chat_options&type=revision&diff=126576&oldid=123322 view diff] (updated)
-=== 2022-07-27 ===
+*:: The following information was added:
-* Update: DES/Current/DESPEGuide/Planning [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Planning&type=revision&diff=125315&oldid=125309 view diff] (updated)
+** Typos were fixed.
-* Update: DES/Current/DESPEGuide/Planning [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Planning&type=revision&diff=125309&oldid=117691 view diff] (updated)
+* Update: PEC-AS/HIW [https://all.docs.genesys.com/index.php?title=PEC-AS/HIW&type=revision&diff=126574&oldid=58838 view diff] (updated)
-* Update: TLM/Current/TLMPEGuide/Configure [https://all.docs.genesys.com/index.php?title=TLM/Current/TLMPEGuide/Configure&type=revision&diff=125255&oldid=121303 view diff] (updated)
+*:: The following information was added:
-* Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=125251&oldid=116657 view diff] (updated)
+** There were some typos in the space application, but they have been fixed. The application explains what agents see and what tasks they can perform interaction channels such as voice, email, chat and social media standard responses and case data.
-* Update: TLM/Current/TLMPEGuide/Observability [https://all.docs.genesys.com/index.php?title=TLM/Current/TLMPEGuide/Observability&type=revision&diff=125250&oldid=114963 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Dispositions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Dispositions&type=revision&diff=126573&oldid=58416 view diff] (updated)
-* Update: TLM/Current/TLMPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=TLM/Current/TLMPEGuide/Architecture&type=revision&diff=125248&oldid=95561 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Voicemail [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voicemail&type=revision&diff=126567&oldid=58512 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Statistics options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Statistics_options&type=revision&diff=126560&oldid=77039 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Workitem options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Workitem_options&type=revision&diff=126559&oldid=58640 view diff] (updated)
 *:: The following information was added:
-**  The dotted lines from the browser (going through External Ingress and Ingress Controller) and from gws service pods (intra-cluster), to the non-tlm resources, represents the connectivity required by WWE to set-up an authorized connection to the Telemetry Service. Refer to the following documentation for details about their respective connectivity.
+** Typos were fixed.
+* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126557&oldid=122192 view diff] (updated)
-=== 2022-07-26 ===
-* Update: PEC-AD/Current/Agent/ADPredictive Engagement [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADPredictive_Engagement&type=revision&diff=125226&oldid=109454 view diff] (updated)
-* Update: PEC-REC/Current/Administrator/Backup [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/Backup&type=revision&diff=125224&oldid=115642 view diff] (updated)
-* Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=125221&oldid=108118 view diff] (updated)
 *:: The following information was added:
-**  Typos have been fixed. Typos were fixed. Typos will be fixed. They are fixed. They are also fixed. The
+** Typos were fixed.
-* New Page: ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm view diff] (new)
+* Update: PEC-AS/Current/ManageCC/Standard Response Library options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Standard_Response_Library_options&type=revision&diff=126553&oldid=76250 view diff] (updated)
-*:: The new page describes the following information:
-**  Genesys Multicloud CX Helm charts and containers are consistent and standardized. Use established third-party software to quickly generate a visual diff that provides a detailed report of changes made between each release. Find lists of which containers were updated for each
-* New Page: PEC-DC/Current/Developers/ChatCrossDomain [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Developers/ChatCrossDomain view diff] (new)
-*:: The new page describes the following information:
-**  The Cookie Provider extension is an alternative solution to enable chat persistence across different websites. You can check if third-party cookies are unavailable on your customer's browser and suggest them to enable cookies with custom messages. Mozilla Firefox browsers do not support this functionality.
-**  Digital Channels supports chat persistence across different domains. The solution combines a third-party JavaScript file that you include on the webpages with a hidden Iframe. The module uses a window.postMessage() function to establish connections between the. webpages and the Iframe site. Mozilla Firefox browsers do not support this functionality.
-=== 2022-07-25 ===
-* Update: DES/Current/Deployment/DeployDesigner9012214 [https://all.docs.genesys.com/index.php?title=DES/Current/Deployment/DeployDesigner9012214&type=revision&diff=125042&oldid=116747 view diff] (updated)
 *:: The following information was added:
-**  The input should be a string, within double quotes. Genesys strongly recommends that you first back up the current workspace before performing the upgrade. Warning It is mandatory to upgrade the Designer workspace for all Contact Center IDs.
+** Typos were fixed.
-* Update: PEC-REP/Current/RT/RTRUserAccess [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRUserAccess&type=revision&diff=125041&oldid=124018 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Caller ID [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Caller_ID&type=revision&diff=126551&oldid=59019 view diff] (updated)
-* Update: PrivateEdition/Current/PEGuide/HelmOverrides [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/HelmOverrides&type=revision&diff=125017&oldid=109538 view diff] (updated)
 *:: The following information was added:
-**  In OpenShift deployments that use arbitrary UIDs, you must override the securityContext setting. When overriding values from the values.yaml file,
+** Typos were fixed.
-* Update: DES/Current/DESPEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Upgrade&type=revision&diff=125015&oldid=121629 view diff] (updated)
+* Update: PEC-AS [https://all.docs.genesys.com/index.php?title=PEC-AS&type=revision&diff=126550&oldid=115397 view diff] (minor)
-* Update: DES/Current/DESPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Deploy&type=revision&diff=125014&oldid=121628 view diff] (updated)
+* Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=126546&oldid=125564 view diff] (updated)
-* Update: DES/Current/DESPEGuide/Configure [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Configure&type=revision&diff=125013&oldid=117690 view diff] (updated)
 *:: The following information was added:
-**  designer.ingress.apiVersion is networking.k8s.io/v1. The APIVersion of the ingress manifest to be deployed is supported. The input should be a string, within double quotes.
+** Genesys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager (formerly Microsoft SCCM), that enable mass deployments of desktop software. It is possible to repackage the setup into an MSI using the silent installation mode.
-* Update: PEC-Admin/Current/Admin/Popular tasks [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/Popular_tasks&type=revision&diff=125002&oldid=108200 view diff] (updated)
+* Update: DES/Current/Designer/Variables [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Variables&type=revision&diff=126544&oldid=119781 view diff] (updated)
-* Update: GASN/Current/Agent/Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=GASN/Current/Agent/Screenpop_in_ServiceNow&type=revision&diff=124999&oldid=124997 view diff] (updated)
-* Update: GASN/Current/Agent/Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=GASN/Current/Agent/Screenpop_in_ServiceNow&type=revision&diff=124997&oldid=124994 view diff] (updated)
 *:: The following information was added:
-**  You can exclusively make outbound calls to records already existing in erviceNow. If you wish to call a brand-new contact, first you need to register it within the CRM. When the outbound call connects, you receive a screen pop with an outgoing Activity History.
+** Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution if the contact details are not available in the interaction data.
-* New Page: Page:Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=Page:Screenpop_in_ServiceNow view diff] (new)
+* Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126543&oldid=116360 view diff] (updated)
-* New Page: GASN/Current/Agent/Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=GASN/Current/Agent/Screenpop_in_ServiceNow view diff] (new)
-=== 2022-07-22 ===
-* Update: UseCases/Current/GenesysCloud/WE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/WE01&type=revision&diff=124970&oldid=124514 view diff] (updated)
-* Update: GWS/Current/GWSPEGuide/Overview [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Overview&type=revision&diff=124967&oldid=112658 view diff] (updated)
-* Update: GWS/Current/GWSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Deploy&type=revision&diff=124965&oldid=120712 view diff] (updated)
-* Update: PrivateEdition/Current/PEGuide/ManageServices [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ManageServices&type=revision&diff=124954&oldid=120034 view diff] (updated)
 *:: The following information was added:
-**  Use the information on this page to set up and manage your own repository. Do not pull images directly to your production environment. Tagging allows you to group related container images together.
+** Enable Customer Profile option enables Designer to retrieve certain details about the customer for the purpose of customer identification. For voice calls, Designer can identify the caller based on their phone number (ANI). For digital interactions, the contact s email address can be passed to Designer when the interaction starts. You can choose how much interaction history data to collect for each contact. Designer collects 30-days of data by default.
-* New Page: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview view diff] (new)
+* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126533&oldid=126529 view diff] (updated)
-*:: The new page describes the following information:
-**  Digital Channels can be used to work with other Genesys services. You must complete a number of provisioning steps. Auto provisioning is an alternative to steps 1 and 2 in the previous list.
-=== 2022-07-21 ===
-* Update: PEC-OU [https://all.docs.genesys.com/index.php?title=PEC-OU&type=revision&diff=124922&oldid=115379 view diff] (minor)
-* Update: PEC-IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD&type=revision&diff=124920&oldid=115371 view diff] (minor)
-* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=124892&oldid=124820 view diff] (updated)
-* Update: ATC/Current/AdminGuide/Action Map Performance [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Action_Map_Performance&type=revision&diff=124884&oldid=115845 view diff] (updated)
-* Update: System/GenEngagecloudsysrqmt [https://all.docs.genesys.com/index.php?title=System/GenEngagecloudsysrqmt&type=revision&diff=124872&oldid=110426 view diff] (updated)
 *:: The following information was added:
-**  For desktop apps – Screen Recording Client Windows - Typos were fixed. Typos have been fixed. Some content was deleted. For more information on the Microsoft Edge functionality, refer to this page.
+** Typos were fixed.
+* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126529&oldid=124892 view diff] (updated)
-=== 2022-07-20 ===
-* Update: PEC-GS/Current/Administrator/SPOptions [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPOptions&type=revision&diff=124838&oldid=113427 view diff] (updated)
 *:: The following information was added:
-**  WebRTC does not support MP3 playback. Callwait_tone_enabled allows the call waiting tone to be enabled at startup. The callwait file for built-in ringing should be a RIFF (little-endian) WAVE file using one of the following formats.
+** Typos were fixed.
-* Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=124837&oldid=119038 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Blob Storage [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Blob_Storage&type=revision&diff=126520&oldid=120379 view diff] (updated)
 *:: The following information was added:
-**  For VMWare Horizon on Windows, the 64-bit version of Visual C++ Redistributable Packages for Visual Studio 2013 is required but is not installed by the Genesys Softphone VD Adapter installer. 64-Bit version of the redistributable is not. installed by. the Softphone 32-bit installer, so you must install vcredist64.exe from the. location.
+** Typos were fixed.
-* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=124820&oldid=114934 view diff] (updated)
+* Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=126517&oldid=124201 view diff] (updated)
 *:: The following information was added:
-**  The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project, named in accordance with the requirements on Creating Namespaces. If you are using a single namespace for all private edition services, replace the namespace element in the commands with the name of your single namespace or project.
+** Typos were fixed.
-* Update: ATC/Current/AdminGuide/FAQs [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/FAQs&type=revision&diff=124799&oldid=110355 view diff] (minor)
-=== 2022-07-19 ===
+=== 2022-08-15 ===
-* Update: PEC-GPA/Current/Administrator/GplusActivityHistory90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusActivityHistory90&type=revision&diff=124767&oldid=116709 view diff] (updated)
+* Update: PEC-REP/Current/PulsePEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Upgrade&type=revision&diff=126471&oldid=118317 view diff] (updated)
+*:: The following information was added:
+** Genesys Pulse supports the following upgrade strategies: Service, Service and Service-specific. For a conceptual overview of the upgrade strategies, refer to Upgrade strategies in the Setting up Genesys Multicloud CX Private Edition guide.
+* Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=126458&oldid=117505 view diff] (updated)
+*:: The following information was added:
+** Follow the instructions provided by the storage service provider of your choice to create a storage bucket. You must install OpenShift container storage on your cluster and provision it with some content. Genesys Info Mart has no special requirements for the storage buckets.
-=== 2022-07-18 ===
+=== 2022-08-12 ===
-* Update: PEC-OU/Current/CXContact/dashboardconfiguration [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/dashboardconfiguration&type=revision&diff=124615&oldid=118240 view diff] (updated)
+* Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=126436&oldid=117503 view diff] (updated)
 *:: The following information was added:
-**  You can customize a dashboard and set it as the default one for a partition. Click the Load icon on the upper-right corner of the analytics page.
+** Typos were fixed.
-* Update: PEC-OU/Current/CXContact/PacingOptions [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/PacingOptions&type=revision&diff=124614&oldid=58481 view diff] (updated)
+* Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=126435&oldid=119000 view diff] (updated)
-* Update: PEC-OU/Current/CXContact/FTPAutomation [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/FTPAutomation&type=revision&diff=124613&oldid=119408 view diff] (updated)
 *:: The following information was added:
-**  The file is imported into Some content was deleted. When you are using list automation, it is possible that duplicate files are imported. If you want to move files to a specific file path after import, select the Move files after import to... check box.
+** Kubernetes Secrets GSP is configured to use Azure Blob Storage as the persistent data store for data used during processing. You can override aspects of the default configuration to modify GSP behavior and customize the way data is stored.
-* Update: PrivateEdition [https://all.docs.genesys.com/index.php?title=PrivateEdition&type=revision&diff=124605&oldid=120672 view diff] (minor)
-* Update: ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode&type=revision&diff=124599&oldid=117438 view diff] (updated)
-=== 2022-07-15 ===
-* Update: DES/Current/Designer/CustomVars [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/CustomVars&type=revision&diff=124515&oldid=86589 view diff] (updated)
-* Update: UseCases/Current/GenesysCloud/WE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/WE01&type=revision&diff=124514&oldid=124363 view diff] (updated)
-=== 2022-07-14 ===
+=== 2022-08-11 ===
-* Update: GWS/Current/GWSPEGuide/ConfigureTLS [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/ConfigureTLS&type=revision&diff=124477&oldid=119922 view diff] (updated)
+* New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff] (new)
-* New Page: ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff view diff] (new)
 *:: The new page describes the following information:
-**  The structure for Genesys Multicloud CX Helm charts and containers is consistent and standardized. You can use established third-party software to quickly generate a visual diff. This appendix details how to use one such tool to generate a full report of changes.
+** Agents can access real-time voice transcription, knowledge base and FAQ suggestions. They can read or paraphrase them on a voice call. The majority of the configuration steps are completed in conjunction with a Genesys Professional Services engagement.
-* Update: ReleaseNotes/Current/GenesysEngage-cloud/Digital ChannelsHelm [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/Digital_ChannelsHelm&type=revision&diff=124474&oldid=107153 view diff] (updated)
+* Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts [https://all.docs.genesys.com/index.php?title=PEC-Email/Current/EmailPEGuide/Email_metrics_and_alerts&type=revision&diff=126408&oldid=112529 view diff] (updated)
-* Update: PEC-AD/Current/WWEPEGuide/Logging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/Logging&type=revision&diff=124471&oldid=121473 view diff] (updated)
-* Update: UseCases/Current/GenesysEngage-cloud/CE12 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/CE12&type=revision&diff=124461&oldid=116533 view diff] (updated)
-* Update: WID/Current/GCAPI/WebChat [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChat&type=revision&diff=124457&oldid=124235 view diff] (updated)
-* Update: WID/Current/SDK/WebChat-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChat-combined&type=revision&diff=124444&oldid=110190 view diff] (updated)
 *:: The following information was added:
-**  To prevent a contact from sending another chat message using the widget after the chat session is terminated in Designer, you must add a customization to the widget to notify it to close. Set up a text message informing the contact that the chat is terminated by using a Play Message Block. Next, set up the Widget Register Handler for WebChatService.messageReceived.
+** Typos were fixed. Some content was deleted.
-* Update: System/General security and compliance information [https://all.docs.genesys.com/index.php?title=System/General_security_and_compliance_information&type=revision&diff=124443&oldid=120333 view diff] (updated)
-* New Page: System/Generalsecurityoverview [https://all.docs.genesys.com/index.php?title=System/Generalsecurityoverview view diff] (new)
-*:: The new page describes the following information:
-**  Genesys Multicloud CX has security built into its solutions at the design and process levels, as an integral part of operations. All developers are required to be trained in secure development based on OWASP, SANS 25 and CWE and are not allowed to check in code until such time as this training is completed.
-=== 2022-07-13 ===
+=== 2022-08-10 ===
-* Update: DES/Current/Designer/Videos [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Videos&type=revision&diff=124405&oldid=93972 view diff] (updated)
+* Update: DES/Current/DESPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Architecture&type=revision&diff=126389&oldid=107862 view diff] (updated)
-=== 2022-07-12 ===
-* Update: PEC-DC/Current/Administrator/AdvancedChat [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/AdvancedChat&type=revision&diff=124378&oldid=109658 view diff] (updated)
 *:: The following information was added:
-**  The Conversation tab is displayed in the interaction view. It contains a transcript of previous interactions with the current contact. The Communication tab is the Digital Channels feature that enables agents to manage their contact subscriptions, view messaging transcripts, start new chat interactions, and send messages after an interaction is closed.
+** The architecture of Genesys Multicloud CX private edition is detailed in the Connections table. The source is where the connection is initiated, and the destination is where an initiated connection connects to.
-**  The Search function in s tab accesses the entire databas Some content was deleted. quick reply message is not counted against any media or interaction. The quick reply is added to the conversation history when the next interaction is created. To be subscribed to a contact from tab, the agent must initiate an interaction by clicking the chat icon n t to the contact name or accept an interaction notification from the contact.
+* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126388&oldid=126379 view diff] (minor)
-**  The Communication tab enables agents to continue conversations with contacts using multiple channels from a single interface. Agents can use the Communication tab to reactivate and resume an interaction by selecting the contact s name from the subscription list. Agent Workspace Supervisor features are all available with asynchronous chat.
+* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126379&oldid=126367 view diff] (updated)
-**  Async Chat is a feature of Advanced Chat. It grants the ability to send messages and receive replies anytime and anywhere. It keeps chats open after the last agent leaves the session. An agent can rejoin the session until the session is marked as Done. Asynchronous Chat is the latest evolution in web chat.
-* Update: PEC-Chat/HIW [https://all.docs.genesys.com/index.php?title=PEC-Chat/HIW&type=revision&diff=124377&oldid=116856 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=124368&oldid=124125 view diff] (updated)
-* Update: UseCases/Current/GenesysCloud/WE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/WE01&type=revision&diff=124363&oldid=110423 view diff] (updated)
-* Update: UseCases/Current/GenesysCloud/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE34&type=revision&diff=124359&oldid=121159 view diff] (updated)
-* Update: DES/Current/Designer/PII [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/PII&type=revision&diff=124354&oldid=124351 view diff] (updated)
-* Update: DES/Current/Designer/PII [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/PII&type=revision&diff=124351&oldid=124348 view diff] (minor)
-* Update: DES/Current/Designer/PII [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/PII&type=revision&diff=124348&oldid=113233 view diff] (updated)
 *:: The following information was added:
-**  PII Rules Management also supports partial masking. You can partially mask sensitive information by using capturing groups in your regex. Use $<group-index> in the Replace with field for any group
+** Typos were fixed.
+* New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff] (new)
-=== 2022-07-11 ===
+*:: The new page describes the following information:
-* Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=124304&oldid=110434 view diff] (updated)
+** AI Connector is a webhook to receive and analyse chat messages for Digital Channels. It is a one-time process to ensure that the AI Connector webhook URL is known and trusted to the service.
-* Update: UseCases/Current/PureConnect/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/PureConnect/CE22&type=revision&diff=124294&oldid=78123 view diff] (updated)
+* New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector view diff] (new)
-* Update: ATC/Deprecation-API endpoint change for web gateway service [https://all.docs.genesys.com/index.php?title=ATC/Deprecation-API_endpoint_change_for_web_gateway_service&type=revision&diff=124290&oldid=121690 view diff] (updated)
+*:: The new page describes the following information:
-* New Page: PEC-DC/Current/DCPEGuide/ProvisionEmail [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionEmail view diff] (new)
+** The instructions assume you are deploying the service in a service-specific namespace or OpenShift project named in accordance with the requirements on the instructions. Make sure to review the full list of prerequisites to deploy Digital Channels AI Connector.
+* New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff] (new)
+*:: The new page describes the following information:
+** This page explains how to configure your AI Connector deployment. For private edition, you can override Helm chart values in the values.yaml file to specify parameters for the deployment. If you want to use arbitrary IDs in your OpenShift deployment, you must override the security context.
+* New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff] (new)
+*:: The new page describes the following information:
+** AI Connector for private edition has the following limitations:Supports only a single-region model of deployment. It supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS). It has no support for enforced SSL. Let's Encrypt is a suite-wide requirement.
+* New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff] (new)
+*:: The new page describes the following information:
+** AI Connector is available in Genesys Multicloud CX private edition. It works with third-party natural language processing and virtual agent frameworks to stream audio and chat messages and deliver the results to the agent desktop or bot conversations. It is supported on the following cloud platforms: Google Kubernetes Engine (GKE), OpenShift Container Platform (OpenShift) and OpenShift.
+* New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity view diff] (new)
+*:: The new page describes the following information:
+** For the Genesys Multicloud CX private edition services to receive and process voice interactions, you must enable voice connectivity. Voice connectivity covers the following:Connectivity to and from Session Border Controller (SBC), Agent Workspace, SIP phone, or Web phone, and Voice Microservices.
+* New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff] (new)
+*:: The new page describes the following information:
+** Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift. Create SNATs and pools. Create the Source Network Address Translations (SNATs) and Sip-media handlers.
+* New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff] (new)
+*:: The new page describes the following information:
+** F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. VXLAN/GENEVE tunnels are created between the external components and the Red Hat OpenShift cluster. A container component called Container Ingress Services (CIS) plugs the F5 Big-IP with the Kubernetes APIs.
+* New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN view diff] (new)
+*:: The new page describes the following information:
+** Learn how to set up VXLAN tunnels for the SBC integration with the Genesys Multicloud CX private edition deployment on OpenShift. For private edition, create VXlan tunnels to the OpenShift cluster on the BIG-IPs and on bigip-02.
+* New Page: PrivateEdition/Current/PEGuide/CISInstallation [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/CISInstallation view diff] (new)
 *:: The new page describes the following information:
-**  Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API. You must create these services once per tenant. Enables the outbound email service through Genesys Messaging Aggregation.
+** The F5 Container Ingress Services (CIS) are installed on an OpenShift/Kubernetes cluster as part of SBC integration with the private edition deployment on OpenShift.
-**  Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API. You must create these services once per tenant. Enables outbound email service through the third-party provider.
+* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126337&oldid=93688 view diff] (updated)
-**  "Nexus" is the simplified name we use for the Digital Channels application and APIs, so you’ll see that name referenced in this document. Genesys Multicloud CX supports outbound email interactions using one of these three options: built-in connector to SparkPost email provider, a custom gateway built with a third-party email API or or orbuilt-in. connector.
+*:: The following information was added:
-* Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=124276&oldid=110432 view diff] (updated)
+** Typos were fixed.
+* Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=126325&oldid=125251 view diff] (updated)
 *:: The following information was added:
-**  Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API. Async - Integrates the Genesys Multic tenant to the custom gateway used to communicate with the SMS provider of your choice. SMS - Enables SMS media for the tenant and selects the Async provider. You must create these services once per tenant.
+** Typos were fixed.
-**  Set up Digital Channels to use Kaleyra SMS to use the built-in connector to Genesys Cloud CX ggregation service. Use a REST client or curl utility to provision services in Digital hannels using the provisioning API.
-=== 2022-07-08 ===
+=== 2022-08-09 ===
-* Update: GWS/Current/GWSPEGuide/ConfigureIngress [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/ConfigureIngress&type=revision&diff=124269&oldid=119848 view diff] (updated)
+* Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=126308&oldid=125221 view diff] (updated)
+*:: The following information was added:
+** Multicloud CX Innovation Edition provides customers with a non-production environment which is totally separate from their own production environment. It has all Genesys MCCX products, enabling them to innovate without touching production services. CX Preview Edition provides a preview functionality which allows for software to be evaluated before it s deployed in production.
+* Update: BDS/Current/BDSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Deploy&type=revision&diff=126303&oldid=117468 view diff] (updated)
+*:: The following information was added:
+** The instructions assume you are deploying the service in a service-specific namespace or OpenShift project named in accordance with the requirements on Creating namespaces. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service.
+* Update: BDS/Current/BDSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Configure&type=revision&diff=126302&oldid=117467 view diff] (updated)
 *:: The following information was added:
-**  entryPoints.internal.ingressClassName Defines which controller implements the Ingress resource. Value is directly propagated to the ingressClassClassName field of the Kubernetes Ingress object. Typos were fixed. Typos
+** Besys recommends to store the configuration file in a folder that is mapped to the deployment host folder. BDS uses the default connection property to connect to the Oracle database. It allows or denies overwriting of files that were previously generated in the SFTP folder. It prints the execution plan of a statement within the Docker container.
-* Update: GWS/Current/GWSPEGuide/DeployIngress [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/DeployIngress&type=revision&diff=124267&oldid=119224 view diff] (updated)
+* Update: GWS/Current/GWSPEGuide/Planning [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Planning&type=revision&diff=126293&oldid=119919 view diff] (updated)
-* Update: GWS/Current/GWSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Configure&type=revision&diff=124266&oldid=121900 view diff] (updated)
 *:: The following information was added:
-**  A valid ID "gws-platform-voice" is used to indicate the priority of the pods for this container deployment relative to other pods. Units of Kubernetes CPU are Units of bytes "4Gi" gwsServices.gwsPlatformVoice.resources.requests.memory. The number of pod replicas in this container is "a number greater than 0"
+** A container image registry and Helm chart repository used for downloading Genesys containers and Helm charts into the customer's repository. Command line interface tools to log in and work with Kubernetes clusters.
-**  Units of Kubernetes CPU 4 gwsServices.gwsPlatformConfiguration.resources.requests.memory. Units of bytes "4Gi" Units of CPU 4. Maximum amount of memory KuberNETes allocates for the container. Minimum consecutive failures for the probe to be considered failed after having succeeded.
+* Update: PEC-WFM/Current/Agent/MngTOR [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Agent/MngTOR&type=revision&diff=126278&oldid=71867 view diff] (updated)
-**  The internal service URI of the environment service (part of Genesys authentication) is used to test whether a Kubernetes liveness probe is running. The default is 1, which is required for liveness and startup. Some content was deleted.
-* Update: PEC-OU/Current/CXContact/CreateEditSchedule [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CreateEditSchedule&type=revision&diff=124263&oldid=124261 view diff] (minor)
-* Update: PEC-OU/Current/CXContact/CreateEditSchedule [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CreateEditSchedule&type=revision&diff=124261&oldid=115626 view diff] (updated)
-* Update: VM/Current/VMEventsandModels/CallTreatmentEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallTreatmentEvents&type=revision&diff=124256&oldid=124245 view diff] (minor)
-* Update: VM/Current/VMEventsandModels/CallRoutingEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallRoutingEvents&type=revision&diff=124255&oldid=123953 view diff] (minor)
-* Update: VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents&type=revision&diff=124254&oldid=123952 view diff] (minor)
-* Update: VM/Current/VMEventsandModels/AgentStateandDNEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/AgentStateandDNEvents&type=revision&diff=124249&oldid=123951 view diff] (updated)
-* Update: VM/Current/VMEventsandModels/CallTreatmentEvents [https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallTreatmentEvents&type=revision&diff=124245&oldid=123954 view diff] (updated)
-* Update: UseCases/Current/GenesysEngage-onpremises/EE09 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE09&type=revision&diff=124239&oldid=78100 view diff] (updated)
-* Update: WID/Current/GCDeveloper/Accessibility [https://all.docs.genesys.com/index.php?title=WID/Current/GCDeveloper/Accessibility&type=revision&diff=124236&oldid=110350 view diff] (updated)
 *:: The following information was added:
-**  WebChat emojiList must be configured with display names to support the screen reader calling out the emoji name. These emoji names are applied as aria-label attributes on the non-text emoji markup.
+** Typos were fixed.
-* Update: WID/Current/GCAPI/WebChat [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChat&type=revision&diff=124235&oldid=124180 view diff] (updated)
+* Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=126249&oldid=125954 view diff] (updated)
 *:: The following information was added:
-**  You configure the emoji list by specifying a string of emoji characters. WebChat will parse this string and arrange them in the emoji menu. You can also add names to emojis so that their names will appear when you hover over them.
+** Typos were fixed.
-=== 2022-07-07 ===
+=== 2022-08-08 ===
-* Update: PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=124218&oldid=124128 view diff] (updated)
+* Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=126216&oldid=125788 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADVideos [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVideos&type=revision&diff=124217&oldid=119440 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADVideoGallery [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVideoGallery&type=revision&diff=124216&oldid=119439 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADCallback [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADCallback&type=revision&diff=124215&oldid=124122 view diff] (updated)
-* Update: UseCases/Current/GenesysEngage-onpremises/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE34&type=revision&diff=124203&oldid=110050 view diff] (updated)
-* Update: UseCases/Current/GenesysEngage-onpremises/CE31 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE31&type=revision&diff=124202&oldid=110227 view diff] (updated)
-* Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=124201&oldid=118758 view diff] (updated)
 *:: The following information was added:
-**  Keys are uploaded into the regions in which Genesys product is deployed for the user. Typos were fixed. Some content was deleted
+** The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch the video to find out how.
-* Update: UseCases/Current/GenesysEngage-cloud/WF06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/WF06&type=revision&diff=124200&oldid=105885 view diff] (updated)
+* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126213&oldid=126142 view diff] (updated)
-* Update: UseCases/Current/GenesysEngage-cloud/WF03 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/WF03&type=revision&diff=124195&oldid=109770 view diff] (updated)
-* Update: WID/Current/GCAPI/WebChat [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChat&type=revision&diff=124180&oldid=111175 view diff] (updated)
-* Update: UseCases/Current/GenesysEngage-cloud/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/CE34&type=revision&diff=124171&oldid=110047 view diff] (updated)
-* Update: UseCases/Current/GenesysEngage-cloud/CE31 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/CE31&type=revision&diff=124170&oldid=110163 view diff] (updated)
-* Update: ATC/Current/SDK/Record [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Record&type=revision&diff=124168&oldid=110357 view diff] (updated)
 *:: The following information was added:
-**  AI-400 custom Attributes for outcome value tracker. Create an event that comprises an associated value field. Then, using this event and the value field, track the value of the outcome you created.
+** Typos were fixed.
-* Update: ATC/Current/SDK/Pageview [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Pageview&type=revision&diff=124167&oldid=124164 view diff] (updated)
+* Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/VlmBldWiz&type=revision&diff=126197&oldid=120594 view diff] (updated)
-* Update: ATC/Current/SDK/Pageview [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Pageview&type=revision&diff=124164&oldid=110183 view diff] (updated)
+*:: The following information was added:
-* Update: ATC/Current/SDK/Web tracking API [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Web_tracking_API&type=revision&diff=124160&oldid=110415 view diff] (updated)
+** Typos were fixed.
-* New Page: ATC/Current/SDK/customAttribute [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/customAttribute view diff] (new)
+* Update: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview&type=revision&diff=126183&oldid=124948 view diff] (updated)
-*:: The new page describes the following information:
+*:: The following information was added:
-**  Custom attributes are optional properties that can be set on a Journey event to pass additional information about the event. Genesys Cloud supports three primitive JavaScript types and one specific object type. The custom attribute object type can have a dataType (of type integer, number, string, and ) value based on the specified dataType.
+** Typos were fixed.
-* New Page: ATC/Current/SDK/Types of tracked data [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Types_of_tracked_data view diff] (new)
-*:: The new page describes the following information:
-**  Journey JavaScript SDK lets you customize how you collect tracking data for your website. For page view tracking, Genesys Predictive Engagement records each page a visitor visits. You can also use the JavaScript SDK to record custom visitor activities such as button clicks.
-=== 2022-07-06 ===
+=== 2022-08-05 ===
-* Update: PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=124128&oldid=110096 view diff] (updated)
+* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126142&oldid=125787 view diff] (updated)
-* Update: PEC-AD/Current/Agent/ADVoice [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVoice&type=revision&diff=124127&oldid=116714 view diff] (updated)
 *:: The following information was added:
-**  Your organization might use Microsoft Teams or other third-party service to provide support. You might be able to transfer calls, consult with back office team members, or add a back office member into your call using
+** The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch the video to find out how.
-* Update: PEC-AD/Current/Agent/ADNav [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADNav&type=revision&diff=124126&oldid=101171 view diff] (updated)
+=== 2022-08-04 ===
+* Update: PEC-CAB/Current/CABPEGuide/Configure [https://all.docs.genesys.com/index.php?title=PEC-CAB/Current/CABPEGuide/Configure&type=revision&diff=126084&oldid=114942 view diff] (updated)
 *:: The following information was added:
-**  Use Team Communicator to call or transfer/conference/consult with an internal target such as another agent, agent group, skill, routing point, interaction queue,
+** enableServiceLinks controls whether service information is added to environment variables or not. When the value is true, a set of environment variables for each active service are added to the pod.
-* Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=124125&oldid=118151 view diff] (updated)
+* New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff] (new)
-* New Page: PEC-AD/Current/Agent/ADKnowledgeCenter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADKnowledgeCenter view diff] (new)
 *:: The new page describes the following information:
-**  The search field is available in both the Search view and the Browse Category view. Knowledge Center matches your questions, phrases, and character strings to FAQs in your organization's Knowledge Base.
+** In Workforce Management (WFM), you'll use the Build Staffing wizard to build staffing data for multiple activities based on the default forecasting objectives for each activity type (Immediate, Deferred, Fixed-Staff).
-**  The Knowledge documents enable you to enter a question from a contact about your products, services, or other aspects of your organization. Use the "Knowledge" tab to search your organization's knowledge databases for matching FAQs (Frequently Asked Questions) and answers.
+* New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff] (new)
-* New Page: PEC-AD/Current/Agent/ADGoogleAgentAssist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADGoogleAgentAssist view diff] (new)
 *:: The new page describes the following information:
-**  On voice calls, agents can receive suggestions from a knowledge base in a special tab in the interaction view. Agent Assist suggests FAQs and answers that it has determined best meet your contact's needs. A transcript of the call is also generated using speech-to-text.
+** Use the Staffing Build Wizard to build staffing data for multiple activities based on the default forecasting objectives. The wizard uses the default objectives for each of the following types of activities: immediate, deferred and fixed-staff.
-* New Page: PEC-AD/Current/Agent/ADCallback [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADCallback view diff] (new)
+* Update: PEC-WFM/Current/Supervisor/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzd&type=revision&diff=126049&oldid=67814 view diff] (updated)
+*:: The following information was added:
+** The Staffing Build Wizard allows you to update some or all of the default service level objectives with the new values you have specified. The Update activity default SL objective check box for each parameter you want to update saves the new default values as the new defaults.
+* New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/DfltFrcstObj view diff] (new)
 *:: The new page describes the following information:
-**  Agent Workspace enables you to schedule a callback interaction for your contact from the current interaction of any interaction type. Callbacks can be created no matter the state of the interaction. You can choose the date and time of the callback and to add a comment.
+** Use the default forecasting objectives to set default target service levels or staffing requirements for different types of activities. For Immediate Work activities, you can configure the following settings and options: Target Options, Staffing Requirements, Average Activity Handling Time and Staffing Template.
-* Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=124115&oldid=116712 view diff] (updated)
+* Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldWzd&type=revision&diff=126044&oldid=59777 view diff] (updated)
 *:: The following information was added:
-**  To receive a call from an external party who is one of your team members on a third-party service such as Microsoft Teams set your status to Ready on the Voice channel. When a team member calls you, a notification is displayed in both Agent Desktop and the service and Agent Desktop. To answer the call, use the third party service. When the target answers, the target is connected to your call.
+** Build Staffing dialog shows values used for the most recent staffing build or the default forecasting objectives values. You can save the values of certain parameters as the new default service level objectives. If you are building staffing for a single (or multi-site) Immediate activity type, you can choose to update some or all of the default services level objectives with the new values.
-**  Your organization might use Microsoft Teams or other third-party service to provide support. You might be able to transfer calls, consult with back office team members, or add a back office member into your call using one of these services.
-* Update: PEC-AD/Current/Agent/ADTeamCommunicator [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADTeamCommunicator&type=revision&diff=124114&oldid=112617 view diff] (updated)
-=== 2022-07-05 ===
+=== 2022-08-03 ===
-* Update: GASN/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GASN/Current/Admin/Packages&type=revision&diff=124064&oldid=124043 view diff] (updated)
+* Update: PEC-REP/Current/RT/RTRImportExport [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRImportExport&type=revision&diff=125980&oldid=99986 view diff] (updated)
-* Update: PEC-REP/Current/PulsePEGuide/Planning [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Planning&type=revision&diff=124059&oldid=118222 view diff] (updated)
+*:: The following information was added:
-* New Page: GASN/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GASN/Current/Admin/Packages view diff] (new)
+** Some typos were fixed. Some content was deleted. Select the dashboards, wallboards, and widget templates from the package file to import into your current environment. Video: Export Dashboards.
-* Update: GASN/Current/Admin/Install [https://all.docs.genesys.com/index.php?title=GASN/Current/Admin/Install&type=revision&diff=124042&oldid=98863 view diff] (updated)
+* Update: BDS/Current/BDSPEGuide/Provision [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Provision&type=revision&diff=125975&oldid=118195 view diff] (updated)
+*:: The following information was added:
+** Source extract date is the last successful source extract date from GIM database. Supported data sources are GIM, WFM, GVP, GIR, S3, INVENTORY, and ALTOCLOUD.
+* Update: PEC-REC/Current/User/usernew [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/usernew&type=revision&diff=125959&oldid=58683 view diff] (updated)
+*:: The following information was added:
+** SpeechMiner now supports processing of private Facebook and Twitter interactions. It also supports HTML formatted content for digital media interactions. SpeechMiner supports the Microsoft Edge Chromium browser.
+* Update: PEC-REC/Current/User/trendingtoolbar [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/trendingtoolbar&type=revision&diff=125958&oldid=117344 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-REC/Current/User/createanewsearch [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/createanewsearch&type=revision&diff=125955&oldid=117342 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=125954&oldid=117331 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed. Some content was deleted. The filters available are dependent on whether Speech Analytics is enabled and with Recording and Quality Management is enabled, so some content may be deleted.
-=== 2022-07-04 ===
+=== 2022-08-02 ===
-* Update: PEC-REP/Current/RT/UserPreferences [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/UserPreferences&type=revision&diff=124031&oldid=121205 view diff] (updated)
+* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=125917&oldid=108005 view diff] (updated)
-* Update: IXN/Current/IXNPEGuide/Planning [https://all.docs.genesys.com/index.php?title=IXN/Current/IXNPEGuide/Planning&type=revision&diff=124030&oldid=107129 view diff] (updated)
 *:: The following information was added:
-**  Redis is required for communication between Orchestration Server (ORS) and IXN Server. Consul 1.8 Service discovery, service mesh, and key/value store. Only distributions of Redis that support Redis cluster mode are supported.
+** Typos were fixed.
-* Update: PEC-REP/Current/RT/RTRUserAccess [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRUserAccess&type=revision&diff=124018&oldid=98812 view diff] (updated)
+* Update: WID/Current/GCAPI/WebChatService [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChatService&type=revision&diff=125908&oldid=110273 view diff] (updated)
-* Update: PEC-Developer/Current/SCAPI/ConfigurationNamespace [https://all.docs.genesys.com/index.php?title=PEC-Developer/Current/SCAPI/ConfigurationNamespace&type=revision&diff=124005&oldid=123412 view diff] (updated)
 *:: The following information was added:
-**  The getContextualOption method can be applied to any option, even if the option doesn't support overriding options with a routing strategy. Only Workspace Web Edition options with the following
+** Typos were fixed.
+* Update: WID/Current/SDK/WebChatService-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChatService-combined&type=revision&diff=125906&oldid=117884 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: WID/HIW [https://all.docs.genesys.com/index.php?title=WID/HIW&type=revision&diff=125905&oldid=101774 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* Update: PrivateEdition/Current/PEGuide/Prerequisites [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/Prerequisites&type=revision&diff=125882&oldid=120452 view diff] (updated)
+*:: The following information was added:
+** Typos were fixed.
+* New Page: GAMD/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin/Packages view diff] (new)
+*:: The new page describes the following information:
+** To download the Gplus Adapter for Microsoft Dynamics 9.1, click the following link:Gplus-Adapters-Microsoft Dynamics-9.1.001. To summarize, it's a Gplus adapter.
+* Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125860&oldid=125858 view diff] (minor)
+* Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125858&oldid=108149 view diff] (updated)
+*:: The following information was added:
+** Digital Channels is a service in the network. It sends messages to Genesys Widgets, Workspace Web Edition, CX Contact, PostgreSQL, Postgres, and Interactions.
-=== 2022-07-01 ===
+=== 2022-08-01 ===
-* Update: PrivateEdition/Current/PEGuide/ConfigMonitor [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigMonitor&type=revision&diff=123964&oldid=115186 view diff] (updated)
+* New Page: PEC-Admin/Current/Admin/PortalMetrics [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/PortalMetrics view diff] (new)
-* Update: PrivateEdition/Current/PEGuide/ConfigLog [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigLog&type=revision&diff=123963&oldid=115182 view diff] (updated)
+*:: The new page describes the following information:
-* Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=123960&oldid=95497 view diff] (updated)
+** The metrics details of Genesys Portal are for internal use only. The metrics are scraped from Prometheus/Grafana Cloud. If the portal's HTTP status code is not 200 for 10 minutes, the PagerDuty incident is triggered automatically.
+* Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=125834&oldid=124276 view diff] (updated)
 *:: The following information was added:
-**  Architecture diagram — Connections The numbers on the connection lines refer to the connection numbers in the table that follows the diagram. The Source, Destination and Connection Classification columns relate to the direction of the arrows in the Connections diagram above: The source is where the connection is initiated, and the destination is where an initiated connection connects to.
+** The Portico option depends on the provider's value of the service. Supported values are: Portico - Async - mGage. Typos were fixed.