Difference between revisions of "User: Sbogard"

Revision as of 15:46, July 29, 2022

2022-07-28[ | edit source]

Update: WebRTC/Current/WebRTCPEGuide/Architecture view diff (updated)
Update: UCSales/Current/Admin/Cap-fidelity view diff (minor)
Update: UCSales/Current/Admin/Cap-Test7 view diff (updated)
Update: UCSales/Current/Admin/Cap-Test view diff (updated)
Update: UCSales/Current/Admin/Cap-TBC view diff (minor)
Update: UCSales/Current/Admin/Cap-SCS-10031 view diff (minor)
Update: UCSales/Current/Admin/Cap-SCE-TEST-TEST-TEST view diff (updated)
Update: UCSales/Current/Admin/Cap-SCE-RFT view diff (minor)
Update: UCSales/Current/Admin/Cap-SCE-Lieberman Test view diff (updated)
Update: UCSales/Current/Admin/Cap-SCE-27162 view diff (minor)
Update: UCSales/Current/Admin/Cap-SCE-17097 view diff (minor)
Update: UCSales/Current/Admin/Cap-SCE-12345 view diff (minor)
Update: UCSales/Current/Admin/Cap-SCE-00000 view diff (minor)
Update: UCSales/Current/Admin/Cap-SCE - 26922 view diff (minor)
Update: UCSales/Current/Admin/Cap-SCE - 21227 view diff (minor)
Update: UCSales/Current/Admin/Cap-SCE - 18426 view diff (updated)
Update: Solution/PredictiveEngagementEngagecloud view diff (updated)
Update: PEC-Voice/HIW view diff (updated)
The following information was added:
- Recording space enables agents and supervisors to handle voice interactions with contacts or team members. You can record calls, then analyze the recordings to assess customer satisfaction, monitor quality, and improve agent performance.
Update: PEC-Voice view diff (minor)
Update: PEC-Super/trainsuper view diff (updated)
Update: PEC-Super view diff (minor)
Update: PEC-OU/HIW view diff (updated)
Update: PEC-GS/HIW view diff (updated)
Update: PEC-GS/Current/Administrator/SPSSO view diff (updated)
The following information was added:
- Typos have been fixed. Typos were fixed. Typos will be fixed. They are fixed. They are also fixed for the rest of the world.
Update: PEC-GS/Current/Administrator/SPOverview view diff (updated)
Update: PEC-GS/Current/Administrator/SPDeploy view diff (updated)
Update: PEC-GPA/HIW view diff (updated)
The following information was added:
- As an agent, you can use Gplus Adapter to handle calls, chats, emails, or other media channels interactions without navigating away from
Update: PEC-GPA/Current/Agent/GPASFLWWE view diff (updated)
The following information was added:
- Gplus Adapter might be restricted to only one browser tab in some organizations. You might be required to re-authenticate when Gplus adapter switches over to a backup connection. Smart Failover is set up to support disaster recovery in the event of a system connectivity loss.
Update: PEC-GPA/Current/Agent/GPASFLScreenPops view diff (updated)
Update: PEC-GPA/Current/Agent/GPASFLGettingStarted view diff (updated)
Update: PEC-GPA/Current/Agent/GPASFLClickToDial view diff (updated)
Update: PEC-GPA/Current/Agent/GPASFLActivityHistory view diff (updated)
Update: PEC-GPA/Current/Agent/GPASFL view diff (updated)
Update: PEC-GPA/Current/Administrator/GplusScreenPop90 view diff (updated)
Update: PEC-GPA/Current/Administrator/GplusActivityHistory90 view diff (updated)
Update: PEC-GPA/Current/Administrator/GPlusSalesforceLightning view diff (updated)
Update: PEC-GPA/Current/Administrator/GPlusSSO90 view diff (updated)
Update: PEC-GPA/Current/Administrator/GPlusMigration90 view diff (updated)
Update: PEC-Email/HIW view diff (updated)
The following information was added:
- Mail classic, use Agent Setup to designate your incoming and outgoing mailboxes. Agents use Agent Workspace to send new and reply emails to customers, adding standard responses as needed. Users can also create email aliases that agents can choose as their From address.
Update: PEC-Email view diff (minor)
Update: PEC-Developer/HIW view diff (updated)
Update: PEC-Developer/Current/SCAPI/InteractionNamespace view diff (updated)
Update: PEC-DC/HIW view diff (updated)
Update: PEC-DC/Current/Administrator/GSEWhatsApp view diff (updated)
The following information was added:
- Go through the normal process to configure any necessary desktop options for the agents in your contact center, in particular for chat. Create a Designer application to route WhatsApp interactions to the right agents.
Update: PEC-DC/Current/Administrator/GSESMS view diff (updated)
The following information was added:
- Go through the normal process to configure any necessary desktop options for agents in your contact center. Pay special attention to Chat as these settings apply to SMS.
Update: PEC-DC/Current/Administrator/GSEFacebookTwitter view diff (updated)
Update: PEC-DC view diff (minor)
Update: PEC-Cobrowse view diff (minor)
Update: PEC-Chat/HIW view diff (updated)
Update: PEC-Chat view diff (minor)
Update: PEC-COB/HIW view diff (updated)
Update: PEC-COB/Current/Developer/GCBCobrowseSessions view diff (updated)
Update: PEC-COB/Current/Developer/GCBCobrowseLocalization view diff (updated)
Update: PEC-COB/Current/Developer/GCBCobrowseJavaScriptAPI view diff (updated)
Update: PEC-COB/Current/Developer/GCB view diff (updated)
Update: PEC-CAB/Current/Administrator/ProvisionCallback view diff (updated)
Update: PEC-Agent/trainagt view diff (updated)
Update: PEC-Agent/Login view diff (updated)
Update: PEC-Agent/GetStarted view diff (updated)
Update: PEC-Agent view diff (minor)
Update: PEC-Admin/Current/Admin/SSO view diff (updated)
Update: PEC-Admin/Current/Admin/Portal view diff (updated)
Update: PEC-Admin/Current/Admin/Get started view diff (updated)
Update: PEC-Admin/Current/Admin/Applications view diff (updated)
Update: PEC-Admin view diff (minor)
Update: PEC-AD/HIW view diff (updated)
Update: PEC-AD/Current/WWEPEGuide/Overview view diff (updated)
Update: PEC-AD/Current/Supervisor/ADsuper view diff (updated)
Update: PEC-AD/Current/Agent/ADintinter view diff (updated)
The following information was added:
- To receive a call from an external party o is one of your team members on a third-party ser ice such as Microsoft Teams, set your status to Ready on the Voice channel. Workspace displays Ready when the target is available to take a call.
Update: PEC-AD/Current/Agent/ADhist view diff (updated)
Update: PEC-AD/Current/Agent/ADemail view diff (updated)
Update: PEC-AD/Current/Agent/ADcustinter view diff (updated)
Update: PEC-AD/Current/Agent/ADcontacts view diff (updated)
The following information was added:
- Sometimes the Genesys system is unable to assign a contact for a ne ne Typos were fixed. This can happen for several reasons: The contact did not provide adequate identifying information. Your account might be set up to let you create or change contacts or edit the information of a contact assigned to an interaction.
- You might try to add (create) a contact that already exists in the Contact database. Workspace might be set up to check for potential duplicate contacts and warn you that the contact you are adding might already exist. You can clear one or more fields by clicking Remove this field ( ).
- Use Agent Workspace to: Find contacts in your contact database. Use the Team Communicator to quickly contact a team member, or a favorite or recent contact. Click the phone icon to call the contact by clicking the call button (phone icon)
Update: PEC-AD/Current/Agent/ADcobrow view diff (updated)
Update: PEC-AD/Current/Agent/ADchannels view diff (updated)
Update: PEC-AD/Current/Agent/ADWorkitems view diff (updated)
Update: PEC-AD/Current/Agent/ADWhatsApp view diff (updated)
Update: PEC-AD/Current/Agent/ADVoice view diff (updated)
Update: PEC-AD/Current/Agent/ADVideos view diff (updated)
Update: PEC-AD/Current/Agent/ADVideoGallery view diff (updated)
Update: PEC-AD/Current/Agent/ADTwitter view diff (updated)
Update: PEC-AD/Current/Agent/ADTeamCommunicator view diff (updated)
Update: PEC-AD/Current/Agent/ADSMS view diff (updated)
Update: PEC-AD/Current/Agent/ADResponses view diff (updated)
Update: PEC-AD/Current/Agent/ADRelated view diff (updated)
Update: PEC-AD/Current/Agent/ADQuickStart view diff (updated)
The following information was added:
- Typos have been fixed. Typos were fixed. Typos will not be fixed. Ties are fixed. They will be fixed. Ties will be changed.
Update: PEC-AD/Current/Agent/ADPredictive Engagement view diff (updated)
Update: PEC-AD/Current/Agent/ADOutbound view diff (updated)
Update: PEC-AD/Current/Agent/ADNav view diff (updated)
The following information was added:
- Typos are fixed. Typos have been fixed. You can find out more about how to navigate Agent. Workspace. Typos were fixed.
Update: PEC-AD/Current/Agent/ADMyWorkbins view diff (updated)
Update: PEC-AD/Current/Agent/ADMessaging view diff (updated)
Update: PEC-AD/Current/Agent/ADGoogleAgentAssist view diff (updated)
Update: PEC-AD/Current/Agent/ADFacebook view diff (updated)
Update: PEC-AD/Current/Agent/ADChat view diff (updated)
Update: PEC-AD/Current/Agent/ADCallback view diff (updated)
Update: PEC-AD/Current/Agent/AD view diff (updated)
The following information was added:
- Workspace lets contact center agents communicate with customers and team members through phone calls and Genesys igital channels. Workspace handles inbound voice calls, Outbound calling campaigns, and igital Channels: chat, email, social media, and more.
Update: PEC-AD/ADAccessibility view diff (updated)
Update: PEC-AD view diff (minor)
Update: GWS/Current/GWSPEGuide/Overview view diff (updated)
Update: DES/Current/Designer/StandardResponses view diff (updated)
Update: DES/Current/Designer/EmailApp view diff (updated)
Update: ATC/GenesysEngage-cloudPrereqs view diff (updated)
Update: ATC/Current/AgentGuide/GenesysEngage view diff (updated)
Update: ATC/Current/AdminGuide/Get Started GenesysEngage-cloud view diff (updated)
Update: PEC-Super/trainsuper view diff (updated)
Update: PEC-Super view diff (minor)
Update: ReleaseNotes/Current/GenesysEngage-cloud/Agent Desktop view diff (updated)
Update: PEC-OU/HIW view diff (updated)
Update: PEC-GS/Current/Administrator/SPSSO view diff (updated)
Update: PEC-GPA/HIW view diff (updated)
Update: PEC-GPA/Current/Agent/GPASFLWWE view diff (updated)
The following information was added:
- Gplus Adapter might be restricted to only one browser tab in some organizations. If Gplus adapter is set up to support Smart Failover for disaster recovery in the event of a system connectivity loss, you are alerted when a connection loss occurs.
Update: PEC-GPA/Current/Agent/GPASFLGettingStarted view diff (updated)
The following information was added:
- The Gplus Adapter button in the Salesforce Utility Bar displays your current status obtained from Agent Wor space. Typos were fixed. If Gplus
Update: PEC-GPA/Current/Agent/GPASFLActivityHistory view diff (updated)
Update: PEC-GPA/Current/Administrator/GplusScreenPop90 view diff (updated)
Update: PEC-GPA/Current/Administrator/GplusActivityHistory90 view diff (updated)
Update: PEC-GPA/Current/Administrator/GPlusGenFeatures view diff (updated)
Update: PEC-GPA view diff (minor)
Update: PEC-Developer/Current/SCAPI/ServiceClientAPI view diff (updated)
The following information was added:
- Use the Service Client API to customize how your web application or website integrates with Agent Wor. Contact your Genesys representative to complete the configuration described on this page.
Update: PEC-DC/HIW view diff (updated)
Update: PEC-AD/HIW view diff (updated)
Update: PEC-AD/Current/WWEPEGuide/Planning view diff (updated)
Update: PEC-AD/Current/WWEPEGuide/Overview view diff (updated)
Update: PEC-AD/Current/WWEPEGuide/Architecture view diff (updated)
Update: PEC-AD/Current/Supervisor/ADsuper view diff (updated)
Update: PEC-AD/Current/Agent/ADhist view diff (updated)
The following information was added:
- Typos have been fixed. Typos were fixed. Typos will be fixed. They are fixed. They are also fixed. The
Update: PEC-AD/Current/Agent/ADemail view diff (updated)
Update: PEC-AD/Current/Agent/ADcustinter view diff (updated)
Update: PEC-AD/Current/Agent/ADcontacts view diff (updated)
The following information was added:
- Contact database is assigned automatically. If the wrong contact is assigned your account might be set up to enable you to change the contact to the correct one. Sometimes, by default, the first contact Typos were fixed.
Update: PEC-AD/Current/Agent/ADWorkitems view diff (updated)
Update: PEC-AD/Current/Agent/ADWhatsApp view diff (updated)
Update: PEC-AD/Current/Agent/ADVoice view diff (updated)
Update: PEC-AD/Current/Agent/ADVideos view diff (updated)
Update: PEC-AD/Current/Agent/ADTwitter view diff (updated)
The following information was added:
- Chat channel enables you to exchange Twitter Direct Messages and Twitter Public messages with your contacts using the asynchronous chat features including the Conversation tab and the Communication tab. Your account must be enabled for Twitter to handle chat interactions from Twitter.
Update: PEC-AD/Current/Agent/ADSMS view diff (updated)
Update: PEC-AD/Current/Agent/ADResponses view diff (updated)
The following information was added:
- Workspace uses lazy loading instead of pages to display suggested responses. To insert a response into the body of an outgoing email or chat message, select a response then click Insert coy. To access more suggested responses scroll to the bottom of the list.
Update: PEC-AD/Current/Agent/ADQuickStart view diff (updated)
The following information was added:
- Logging in means starting the application in your browser and identifying yourself to the system. Channels include voice, email, chat, and so on. When you log in to Typos were fixed. space, you are usually logged on to all the channels assigned to you.
Update: PEC-AD/Current/Agent/ADPredictive Engagement view diff (updated)
Update: PEC-AD/Current/Agent/ADNav view diff (updated)
The following information was added:
- Typos were fixed. in more than one browser window You can open the same browser window. If for some reason Typos are fixed. session
Update: PEC-AD/Current/Agent/ADMyWorkbins view diff (updated)
Update: PEC-AD/Current/Agent/ADMessaging view diff (updated)
The following information was added:
- Routing ensures that the right person handles the contact s message, whether it is an inquiry about a new business opportunity or a negative comment that should be handled immediately. Handling contacts using Typos were fixed.
Update: PEC-AD/Current/Agent/ADKnowledgeCenter view diff (updated)
Update: PEC-AD/Current/Agent/ADFacebook view diff (updated)
The following information was added:
- Routing ensures that the right person handles the contact s message, whether it is an inquiry about a new business opportunity or a negative comment that should be handled
Update: PEC-AD/Current/Agent/ADChat view diff (updated)
The following information was added:
- Chat interactions are directed to your desktop, you exchange messages, and when either you or the contact ends the chat session, the interaction is ended. Sometimes you need to take time to find additional information for the contact or initiate a business process before continuing a chat conversation.
Update: PEC-AD/Current/Agent/AD view diff (updated)
The following information was added:
- Logging in means launching the application in your browser and identifying yourself to the system so that you become authorized to receive interactions and use the various features that are enabled for you. Channels include voice, email, chat, and so on. Channels are the media that you use to interact with contacts.
Update: PEC-AD/ADAccessibility view diff (updated)
Update: PEC-AD view diff (minor)
Update: ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm view diff (minor)
Update: ReleaseNotes/Current/GenesysEngage-cloud/Agent Desktop view diff (updated)
Update: PEC-AD/Current/WWEPEGuide/Deploy view diff (updated)
Update: System/Current/GenChoiceTermsCond/SecurityTerms view diff (updated)
Update: System/Current/GenChoiceTermsCond/CloudServiceSLA view diff (updated)
Update: System view diff (minor)
Update: PEC-WFM/Current/Supervisor/MSAAgtPn view diff (updated)
Update: PEC-DC/Current/Administrator/GSESMS view diff (updated)
The following information was added:
- SMS is considered as a part of Chat settings, it pulls the data fro these channels. Typos were fixed. enables you to integrate Short Message Service (SMS) into Typos.

2022-07-27[ | edit source]

Update: DES/Current/DESPEGuide/Planning view diff (updated)
Update: DES/Current/DESPEGuide/Planning view diff (updated)
Update: TLM/Current/TLMPEGuide/Configure view diff (updated)
Update: ATC/RequiredPCDomains view diff (updated)
Update: TLM/Current/TLMPEGuide/Observability view diff (updated)
Update: TLM/Current/TLMPEGuide/Architecture view diff (updated)
The following information was added:
- The dotted lines from the browser (going through External Ingress and Ingress Controller) and from gws service pods (intra-cluster), to the non-tlm resources, represents the connectivity required by WWE to set-up an authorized connection to the Telemetry Service. Refer to the following documentation for details about their respective connectivity.

2022-07-26[ | edit source]

Update: PEC-AD/Current/Agent/ADPredictive Engagement view diff (updated)
Update: PEC-REC/Current/Administrator/Backup view diff (updated)
Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy view diff (updated)
The following information was added:
- Typos have been fixed. Typos were fixed. Typos will be fixed. They are fixed. They are also fixed. The
New Page: ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm view diff (new)
The new page describes the following information:
- Genesys Multicloud CX Helm charts and containers are consistent and standardized. Use established third-party software to quickly generate a visual diff that provides a detailed report of changes made between each release. Find lists of which containers were updated for each
New Page: PEC-DC/Current/Developers/ChatCrossDomain view diff (new)
The new page describes the following information:
- The Cookie Provider extension is an alternative solution to enable chat persistence across different websites. You can check if third-party cookies are unavailable on your customer's browser and suggest them to enable cookies with custom messages. Mozilla Firefox browsers do not support this functionality.
- Digital Channels supports chat persistence across different domains. The solution combines a third-party JavaScript file that you include on the webpages with a hidden Iframe. The module uses a window.postMessage() function to establish connections between the. webpages and the Iframe site. Mozilla Firefox browsers do not support this functionality.

2022-07-25[ | edit source]

Update: DES/Current/Deployment/DeployDesigner9012214 view diff (updated)
The following information was added:
- The input should be a string, within double quotes. Genesys strongly recommends that you first back up the current workspace before performing the upgrade. Warning It is mandatory to upgrade the Designer workspace for all Contact Center IDs.
Update: PEC-REP/Current/RT/RTRUserAccess view diff (updated)
Update: PrivateEdition/Current/PEGuide/HelmOverrides view diff (updated)
The following information was added:
- In OpenShift deployments that use arbitrary UIDs, you must override the securityContext setting. When overriding values from the values.yaml file,
Update: DES/Current/DESPEGuide/Upgrade view diff (updated)
Update: DES/Current/DESPEGuide/Deploy view diff (updated)
Update: DES/Current/DESPEGuide/Configure view diff (updated)
The following information was added:
- designer.ingress.apiVersion is networking.k8s.io/v1. The APIVersion of the ingress manifest to be deployed is supported. The input should be a string, within double quotes.
Update: PEC-Admin/Current/Admin/Popular tasks view diff (updated)
Update: GASN/Current/Agent/Screenpop in ServiceNow view diff (updated)
Update: GASN/Current/Agent/Screenpop in ServiceNow view diff (updated)
The following information was added:
- You can exclusively make outbound calls to records already existing in erviceNow. If you wish to call a brand-new contact, first you need to register it within the CRM. When the outbound call connects, you receive a screen pop with an outgoing Activity History.
New Page: Page:Screenpop in ServiceNow view diff (new)
New Page: GASN/Current/Agent/Screenpop in ServiceNow view diff (new)

2022-07-22[ | edit source]

Update: UseCases/Current/GenesysCloud/WE01 view diff (updated)
Update: GWS/Current/GWSPEGuide/Overview view diff (updated)
Update: GWS/Current/GWSPEGuide/Deploy view diff (updated)
Update: PrivateEdition/Current/PEGuide/ManageServices view diff (updated)
The following information was added:
- Use the information on this page to set up and manage your own repository. Do not pull images directly to your production environment. Tagging allows you to group related container images together.
New Page: PEC-DC/Current/DCPEGuide/ProvisionOverview view diff (new)
The new page describes the following information:
- Digital Channels can be used to work with other Genesys services. You must complete a number of provisioning steps. Auto provisioning is an alternative to steps 1 and 2 in the previous list.

2022-07-21[ | edit source]

Update: PEC-OU view diff (minor)
Update: PEC-IWD view diff (minor)
Update: GVP/Current/GVPPEGuide/Deploy view diff (updated)
Update: ATC/Current/AdminGuide/Action Map Performance view diff (updated)
Update: System/GenEngagecloudsysrqmt view diff (updated)
The following information was added:
- For desktop apps – Screen Recording Client Windows - Typos were fixed. Typos have been fixed. Some content was deleted. For more information on the Microsoft Edge functionality, refer to this page.

2022-07-20[ | edit source]

Update: PEC-GS/Current/Administrator/SPOptions view diff (updated)
The following information was added:
- WebRTC does not support MP3 playback. Callwait_tone_enabled allows the call waiting tone to be enabled at startup. The callwait file for built-in ringing should be a RIFF (little-endian) WAVE file using one of the following formats.
Update: PEC-GS/Current/Administrator/SPDeploy view diff (updated)
The following information was added:
- For VMWare Horizon on Windows, the 64-bit version of Visual C++ Redistributable Packages for Visual Studio 2013 is required but is not installed by the Genesys Softphone VD Adapter installer. 64-Bit version of the redistributable is not. installed by. the Softphone 32-bit installer, so you must install vcredist64.exe from the. location.
Update: GVP/Current/GVPPEGuide/Deploy view diff (updated)
The following information was added:
- The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project, named in accordance with the requirements on Creating Namespaces. If you are using a single namespace for all private edition services, replace the namespace element in the commands with the name of your single namespace or project.
Update: ATC/Current/AdminGuide/FAQs view diff (minor)

2022-07-19[ | edit source]

Update: PEC-GPA/Current/Administrator/GplusActivityHistory90 view diff (updated)

2022-07-18[ | edit source]

Update: PEC-OU/Current/CXContact/dashboardconfiguration view diff (updated)
The following information was added:
- You can customize a dashboard and set it as the default one for a partition. Click the Load icon on the upper-right corner of the analytics page.
Update: PEC-OU/Current/CXContact/PacingOptions view diff (updated)
Update: PEC-OU/Current/CXContact/FTPAutomation view diff (updated)
The following information was added:
- The file is imported into Some content was deleted. When you are using list automation, it is possible that duplicate files are imported. If you want to move files to a specific file path after import, select the Move files after import to... check box.
Update: PrivateEdition view diff (minor)
Update: ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode view diff (updated)

2022-07-15[ | edit source]

Update: DES/Current/Designer/CustomVars view diff (updated)
Update: UseCases/Current/GenesysCloud/WE01 view diff (updated)

2022-07-14[ | edit source]

Update: GWS/Current/GWSPEGuide/ConfigureTLS view diff (updated)
New Page: ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff view diff (new)
The new page describes the following information:
- The structure for Genesys Multicloud CX Helm charts and containers is consistent and standardized. You can use established third-party software to quickly generate a visual diff. This appendix details how to use one such tool to generate a full report of changes.
Update: ReleaseNotes/Current/GenesysEngage-cloud/Digital ChannelsHelm view diff (updated)
Update: PEC-AD/Current/WWEPEGuide/Logging view diff (updated)
Update: UseCases/Current/GenesysEngage-cloud/CE12 view diff (updated)
Update: WID/Current/GCAPI/WebChat view diff (updated)
Update: WID/Current/SDK/WebChat-combined view diff (updated)
The following information was added:
- To prevent a contact from sending another chat message using the widget after the chat session is terminated in Designer, you must add a customization to the widget to notify it to close. Set up a text message informing the contact that the chat is terminated by using a Play Message Block. Next, set up the Widget Register Handler for WebChatService.messageReceived.
Update: System/General security and compliance information view diff (updated)
New Page: System/Generalsecurityoverview view diff (new)
The new page describes the following information:
- Genesys Multicloud CX has security built into its solutions at the design and process levels, as an integral part of operations. All developers are required to be trained in secure development based on OWASP, SANS 25 and CWE and are not allowed to check in code until such time as this training is completed.

2022-07-13[ | edit source]

Update: DES/Current/Designer/Videos view diff (updated)

2022-07-12[ | edit source]

Update: PEC-DC/Current/Administrator/AdvancedChat view diff (updated)
The following information was added:
- The Conversation tab is displayed in the interaction view. It contains a transcript of previous interactions with the current contact. The Communication tab is the Digital Channels feature that enables agents to manage their contact subscriptions, view messaging transcripts, start new chat interactions, and send messages after an interaction is closed.
- The Search function in s tab accesses the entire databas Some content was deleted. quick reply message is not counted against any media or interaction. The quick reply is added to the conversation history when the next interaction is created. To be subscribed to a contact from tab, the agent must initiate an interaction by clicking the chat icon n t to the contact name or accept an interaction notification from the contact.
- The Communication tab enables agents to continue conversations with contacts using multiple channels from a single interface. Agents can use the Communication tab to reactivate and resume an interaction by selecting the contact s name from the subscription list. Agent Workspace Supervisor features are all available with asynchronous chat.
- Async Chat is a feature of Advanced Chat. It grants the ability to send messages and receive replies anytime and anywhere. It keeps chats open after the last agent leaves the session. An agent can rejoin the session until the session is marked as Done. Asynchronous Chat is the latest evolution in web chat.
Update: PEC-Chat/HIW view diff (updated)
Update: PEC-AD/Current/Agent/ADMessaging view diff (updated)
Update: UseCases/Current/GenesysCloud/WE01 view diff (updated)
Update: UseCases/Current/GenesysCloud/CE34 view diff (updated)
Update: DES/Current/Designer/PII view diff (updated)
Update: DES/Current/Designer/PII view diff (minor)
Update: DES/Current/Designer/PII view diff (updated)
The following information was added:
- PII Rules Management also supports partial masking. You can partially mask sensitive information by using capturing groups in your regex. Use $<group-index> in the Replace with field for any group

2022-07-11[ | edit source]

Update: UseCases/Current/GenesysCloud/CE37 view diff (updated)
Update: UseCases/Current/PureConnect/CE22 view diff (updated)
Update: ATC/Deprecation-API endpoint change for web gateway service view diff (updated)
New Page: PEC-DC/Current/DCPEGuide/ProvisionEmail view diff (new)
The new page describes the following information:
- Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API. You must create these services once per tenant. Enables the outbound email service through Genesys Messaging Aggregation.
- Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API. You must create these services once per tenant. Enables outbound email service through the third-party provider.
- "Nexus" is the simplified name we use for the Digital Channels application and APIs, so you’ll see that name referenced in this document. Genesys Multicloud CX supports outbound email interactions using one of these three options: built-in connector to SparkPost email provider, a custom gateway built with a third-party email API or or orbuilt-in. connector.
Update: PEC-DC/Current/DCPEGuide/ProvisionSMS view diff (updated)
The following information was added:
- Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API. Async - Integrates the Genesys Multic tenant to the custom gateway used to communicate with the SMS provider of your choice. SMS - Enables SMS media for the tenant and selects the Async provider. You must create these services once per tenant.
- Set up Digital Channels to use Kaleyra SMS to use the built-in connector to Genesys Cloud CX ggregation service. Use a REST client or curl utility to provision services in Digital hannels using the provisioning API.

2022-07-08[ | edit source]

Update: GWS/Current/GWSPEGuide/ConfigureIngress view diff (updated)
The following information was added:
- entryPoints.internal.ingressClassName Defines which controller implements the Ingress resource. Value is directly propagated to the ingressClassClassName field of the Kubernetes Ingress object. Typos were fixed. Typos
Update: GWS/Current/GWSPEGuide/DeployIngress view diff (updated)
Update: GWS/Current/GWSPEGuide/Configure view diff (updated)
The following information was added:
- A valid ID "gws-platform-voice" is used to indicate the priority of the pods for this container deployment relative to other pods. Units of Kubernetes CPU are Units of bytes "4Gi" gwsServices.gwsPlatformVoice.resources.requests.memory. The number of pod replicas in this container is "a number greater than 0"
- Units of Kubernetes CPU 4 gwsServices.gwsPlatformConfiguration.resources.requests.memory. Units of bytes "4Gi" Units of CPU 4. Maximum amount of memory KuberNETes allocates for the container. Minimum consecutive failures for the probe to be considered failed after having succeeded.
- The internal service URI of the environment service (part of Genesys authentication) is used to test whether a Kubernetes liveness probe is running. The default is 1, which is required for liveness and startup. Some content was deleted.
Update: PEC-OU/Current/CXContact/CreateEditSchedule view diff (minor)
Update: PEC-OU/Current/CXContact/CreateEditSchedule view diff (updated)
Update: VM/Current/VMEventsandModels/CallTreatmentEvents view diff (minor)
Update: VM/Current/VMEventsandModels/CallRoutingEvents view diff (minor)
Update: VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents view diff (minor)
Update: VM/Current/VMEventsandModels/AgentStateandDNEvents view diff (updated)
Update: VM/Current/VMEventsandModels/CallTreatmentEvents view diff (updated)
Update: UseCases/Current/GenesysEngage-onpremises/EE09 view diff (updated)
Update: WID/Current/GCDeveloper/Accessibility view diff (updated)
The following information was added:
- WebChat emojiList must be configured with display names to support the screen reader calling out the emoji name. These emoji names are applied as aria-label attributes on the non-text emoji markup.
Update: WID/Current/GCAPI/WebChat view diff (updated)
The following information was added:
- You configure the emoji list by specifying a string of emoji characters. WebChat will parse this string and arrange them in the emoji menu. You can also add names to emojis so that their names will appear when you hover over them.

2022-07-07[ | edit source]

Update: PEC-AD/Current/Agent/ADhist view diff (updated)
Update: PEC-AD/Current/Agent/ADVideos view diff (updated)
Update: PEC-AD/Current/Agent/ADVideoGallery view diff (updated)
Update: PEC-AD/Current/Agent/ADCallback view diff (updated)
Update: UseCases/Current/GenesysEngage-onpremises/CE34 view diff (updated)
Update: UseCases/Current/GenesysEngage-onpremises/CE31 view diff (updated)
Update: PEC-AS/Current/ManageCC/Keys view diff (updated)
The following information was added:
- Keys are uploaded into the regions in which Genesys product is deployed for the user. Typos were fixed. Some content was deleted
Update: UseCases/Current/GenesysEngage-cloud/WF06 view diff (updated)
Update: UseCases/Current/GenesysEngage-cloud/WF03 view diff (updated)
Update: WID/Current/GCAPI/WebChat view diff (updated)
Update: UseCases/Current/GenesysEngage-cloud/CE34 view diff (updated)
Update: UseCases/Current/GenesysEngage-cloud/CE31 view diff (updated)
Update: ATC/Current/SDK/Record view diff (updated)
The following information was added:
- AI-400 custom Attributes for outcome value tracker. Create an event that comprises an associated value field. Then, using this event and the value field, track the value of the outcome you created.
Update: ATC/Current/SDK/Pageview view diff (updated)
Update: ATC/Current/SDK/Pageview view diff (updated)
Update: ATC/Current/SDK/Web tracking API view diff (updated)
New Page: ATC/Current/SDK/customAttribute view diff (new)
The new page describes the following information:
- Custom attributes are optional properties that can be set on a Journey event to pass additional information about the event. Genesys Cloud supports three primitive JavaScript types and one specific object type. The custom attribute object type can have a dataType (of type integer, number, string, and ) value based on the specified dataType.
New Page: ATC/Current/SDK/Types of tracked data view diff (new)
The new page describes the following information:
- Journey JavaScript SDK lets you customize how you collect tracking data for your website. For page view tracking, Genesys Predictive Engagement records each page a visitor visits. You can also use the JavaScript SDK to record custom visitor activities such as button clicks.

2022-07-06[ | edit source]

Update: PEC-AD/Current/Agent/ADhist view diff (updated)
Update: PEC-AD/Current/Agent/ADVoice view diff (updated)
The following information was added:
- Your organization might use Microsoft Teams or other third-party service to provide support. You might be able to transfer calls, consult with back office team members, or add a back office member into your call using
Update: PEC-AD/Current/Agent/ADNav view diff (updated)
The following information was added:
- Use Team Communicator to call or transfer/conference/consult with an internal target such as another agent, agent group, skill, routing point, interaction queue,
Update: PEC-AD/Current/Agent/ADMessaging view diff (updated)
New Page: PEC-AD/Current/Agent/ADKnowledgeCenter view diff (new)
The new page describes the following information:
- The search field is available in both the Search view and the Browse Category view. Knowledge Center matches your questions, phrases, and character strings to FAQs in your organization's Knowledge Base.
- The Knowledge documents enable you to enter a question from a contact about your products, services, or other aspects of your organization. Use the "Knowledge" tab to search your organization's knowledge databases for matching FAQs (Frequently Asked Questions) and answers.
New Page: PEC-AD/Current/Agent/ADGoogleAgentAssist view diff (new)
The new page describes the following information:
- On voice calls, agents can receive suggestions from a knowledge base in a special tab in the interaction view. Agent Assist suggests FAQs and answers that it has determined best meet your contact's needs. A transcript of the call is also generated using speech-to-text.
New Page: PEC-AD/Current/Agent/ADCallback view diff (new)
The new page describes the following information:
- Agent Workspace enables you to schedule a callback interaction for your contact from the current interaction of any interaction type. Callbacks can be created no matter the state of the interaction. You can choose the date and time of the callback and to add a comment.
Update: PEC-AD/Current/Agent/ADintinter view diff (updated)
The following information was added:
- To receive a call from an external party who is one of your team members on a third-party service such as Microsoft Teams set your status to Ready on the Voice channel. When a team member calls you, a notification is displayed in both Agent Desktop and the service and Agent Desktop. To answer the call, use the third party service. When the target answers, the target is connected to your call.
- Your organization might use Microsoft Teams or other third-party service to provide support. You might be able to transfer calls, consult with back office team members, or add a back office member into your call using one of these services.
Update: PEC-AD/Current/Agent/ADTeamCommunicator view diff (updated)

2022-07-05[ | edit source]

Update: GASN/Current/Admin/Packages view diff (updated)
Update: PEC-REP/Current/PulsePEGuide/Planning view diff (updated)
New Page: GASN/Current/Admin/Packages view diff (new)
Update: GASN/Current/Admin/Install view diff (updated)

2022-07-04[ | edit source]

Update: PEC-REP/Current/RT/UserPreferences view diff (updated)
Update: IXN/Current/IXNPEGuide/Planning view diff (updated)
The following information was added:
- Redis is required for communication between Orchestration Server (ORS) and IXN Server. Consul 1.8 Service discovery, service mesh, and key/value store. Only distributions of Redis that support Redis cluster mode are supported.
Update: PEC-REP/Current/RT/RTRUserAccess view diff (updated)
Update: PEC-Developer/Current/SCAPI/ConfigurationNamespace view diff (updated)
The following information was added:
- The getContextualOption method can be applied to any option, even if the option doesn't support overriding options with a routing strategy. Only Workspace Web Edition options with the following

2022-07-01[ | edit source]

Update: PrivateEdition/Current/PEGuide/ConfigMonitor view diff (updated)
Update: PrivateEdition/Current/PEGuide/ConfigLog view diff (updated)
Update: UCS/Current/UCSPEGuide/Architecture view diff (updated)
The following information was added:
- Architecture diagram — Connections The numbers on the connection lines refer to the connection numbers in the table that follows the diagram. The Source, Destination and Connection Classification columns relate to the direction of the arrows in the Connections diagram above: The source is where the connection is initiated, and the destination is where an initiated connection connects to.

@@ Line 3: / Line 3: @@
 * Update: WebRTC/Current/WebRTCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=WebRTC/Current/WebRTCPEGuide/Architecture&type=revision&diff=125613&oldid=118400 view diff] (updated)
 * Update: UCSales/Current/Admin/Cap-fidelity [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-fidelity&type=revision&diff=125611&oldid=12909 view diff] (minor)
-* Update: UCSales/Current/Admin/Cap-Test7 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-Test7&type=revision&diff=125610&oldid=6747 view diff] (minor)
+* Update: UCSales/Current/Admin/Cap-Test7 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-Test7&type=revision&diff=125610&oldid=6747 view diff] (updated)
-* Update: UCSales/Current/Admin/Cap-Test [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-Test&type=revision&diff=125609&oldid=12925 view diff] (minor)
+* Update: UCSales/Current/Admin/Cap-Test [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-Test&type=revision&diff=125609&oldid=12925 view diff] (updated)
 * Update: UCSales/Current/Admin/Cap-TBC [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-TBC&type=revision&diff=125608&oldid=9953 view diff] (minor)
-* Update: UCSales/Current/Admin/Cap-SCS-10031 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCS-10031&type=revision&diff=125607&oldid=7124 view diff] (updated)
+* Update: UCSales/Current/Admin/Cap-SCS-10031 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCS-10031&type=revision&diff=125607&oldid=7124 view diff] (minor)
-* Update: UCSales/Current/Admin/Cap-SCE-TEST-TEST-TEST [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-TEST-TEST-TEST&type=revision&diff=125606&oldid=7140 view diff] (minor)
+* Update: UCSales/Current/Admin/Cap-SCE-TEST-TEST-TEST [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-TEST-TEST-TEST&type=revision&diff=125606&oldid=7140 view diff] (updated)
-* Update: UCSales/Current/Admin/Cap-SCE-RFT [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-RFT&type=revision&diff=125605&oldid=17502 view diff] (updated)
+* Update: UCSales/Current/Admin/Cap-SCE-RFT [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-RFT&type=revision&diff=125605&oldid=17502 view diff] (minor)
-* Update: UCSales/Current/Admin/Cap-SCE-Lieberman Test [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-Lieberman_Test&type=revision&diff=125604&oldid=7918 view diff] (minor)
+* Update: UCSales/Current/Admin/Cap-SCE-Lieberman Test [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-Lieberman_Test&type=revision&diff=125604&oldid=7918 view diff] (updated)
-* Update: UCSales/Current/Admin/Cap-SCE-27162 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-27162&type=revision&diff=125603&oldid=20200 view diff] (updated)
+* Update: UCSales/Current/Admin/Cap-SCE-27162 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-27162&type=revision&diff=125603&oldid=20200 view diff] (minor)
 * Update: UCSales/Current/Admin/Cap-SCE-17097 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-17097&type=revision&diff=125602&oldid=71597 view diff] (minor)
 * Update: UCSales/Current/Admin/Cap-SCE-12345 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-12345&type=revision&diff=125601&oldid=12960 view diff] (minor)
 * Update: UCSales/Current/Admin/Cap-SCE-00000 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE-00000&type=revision&diff=125600&oldid=20656 view diff] (minor)
 * Update: UCSales/Current/Admin/Cap-SCE - 26922 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE_-_26922&type=revision&diff=125599&oldid=18313 view diff] (minor)
-* Update: UCSales/Current/Admin/Cap-SCE - 21227 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE_-_21227&type=revision&diff=125598&oldid=12848 view diff] (updated)
+* Update: UCSales/Current/Admin/Cap-SCE - 21227 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE_-_21227&type=revision&diff=125598&oldid=12848 view diff] (minor)
-* Update: UCSales/Current/Admin/Cap-SCE - 18426 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE_-_18426&type=revision&diff=125597&oldid=18760 view diff] (minor)
+* Update: UCSales/Current/Admin/Cap-SCE - 18426 [https://all.docs.genesys.com/index.php?title=UCSales/Current/Admin/Cap-SCE_-_18426&type=revision&diff=125597&oldid=18760 view diff] (updated)
 * Update: Solution/PredictiveEngagementEngagecloud [https://all.docs.genesys.com/index.php?title=Solution/PredictiveEngagementEngagecloud&type=revision&diff=125596&oldid=110222 view diff] (updated)
 * Update: PEC-Voice/HIW [https://all.docs.genesys.com/index.php?title=PEC-Voice/HIW&type=revision&diff=125572&oldid=99212 view diff] (updated)
 *:: The following information was added:
-**  'You can record calls, then analyze the recordings to assess customer satisfaction, monitor quality, and improve agent performance' 'How Recording wor'
+**  Recording space enables agents and supervisors to handle voice interactions with contacts or team members. You can record calls, then analyze the recordings to assess customer satisfaction, monitor quality, and improve agent performance.
 * Update: PEC-Voice [https://all.docs.genesys.com/index.php?title=PEC-Voice&type=revision&diff=125571&oldid=115396 view diff] (minor)
 * Update: PEC-Super/trainsuper [https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&type=revision&diff=125570&oldid=125481 view diff] (updated)
@@ Line 27: / Line 27: @@
 * Update: PEC-GS/HIW [https://all.docs.genesys.com/index.php?title=PEC-GS/HIW&type=revision&diff=125567&oldid=58510 view diff] (updated)
 * Update: PEC-GS/Current/Administrator/SPSSO [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPSSO&type=revision&diff=125566&oldid=125465 view diff] (updated)
+*:: The following information was added:
+**  Typos have been fixed. Typos were fixed. Typos will be fixed. They are fixed. They are also fixed for the rest of the world.
 * Update: PEC-GS/Current/Administrator/SPOverview [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPOverview&type=revision&diff=125565&oldid=58879 view diff] (updated)
 * Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=125564&oldid=124837 view diff] (updated)
 * Update: PEC-GPA/HIW [https://all.docs.genesys.com/index.php?title=PEC-GPA/HIW&type=revision&diff=125563&oldid=125464 view diff] (updated)
+*:: The following information was added:
+**  As an agent, you can use Gplus Adapter to handle calls, chats, emails, or other media channels interactions without navigating away from
 * Update: PEC-GPA/Current/Agent/GPASFLWWE [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLWWE&type=revision&diff=125562&oldid=125463 view diff] (updated)
 *:: The following information was added:
-**  Gplus Adapter may be used only in the first Salesforce tab you use to login to Gplus adapter. It is prevented by your organization's administrator from loading in a second browser tab.
+**  Gplus Adapter might be restricted to only one browser tab in some organizations. You might be required to re-authenticate when Gplus adapter switches over to a backup connection. Smart Failover is set up to support disaster recovery in the event of a system connectivity loss.
 * Update: PEC-GPA/Current/Agent/GPASFLScreenPops [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLScreenPops&type=revision&diff=125561&oldid=123413 view diff] (updated)
 * Update: PEC-GPA/Current/Agent/GPASFLGettingStarted [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLGettingStarted&type=revision&diff=125560&oldid=125462 view diff] (updated)
@@ Line 45: / Line 49: @@
 * Update: PEC-Email/HIW [https://all.docs.genesys.com/index.php?title=PEC-Email/HIW&type=revision&diff=125551&oldid=107978 view diff] (updated)
 *:: The following information was added:
-**  Provision mailboxes and auto-acknowledgments in Intelligent Workload 'provision agent features in Agent Setup' Provision email aliases that agents can choose as their From address. Provision emails in Agent Workspace to send new and reply emails to customers, adding standard responses as needed.
+**  Mail classic, use Agent Setup to designate your incoming and outgoing mailboxes. Agents use Agent Workspace to send new and reply emails to customers, adding standard responses as needed. Users can also create email aliases that agents can choose as their From address.
 * Update: PEC-Email [https://all.docs.genesys.com/index.php?title=PEC-Email&type=revision&diff=125550&oldid=115367 view diff] (minor)
 * Update: PEC-Developer/HIW [https://all.docs.genesys.com/index.php?title=PEC-Developer/HIW&type=revision&diff=125549&oldid=111300 view diff] (updated)
@@ Line 52: / Line 56: @@
 * Update: PEC-DC/Current/Administrator/GSEWhatsApp [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/GSEWhatsApp&type=revision&diff=125546&oldid=75210 view diff] (updated)
 *:: The following information was added:
-**  The service channel you created previously is listed under 'Manage Digital Endpoint' The WhatsApp service is now available for users to use in Agent W' The app is available for iOS and Android
+**  Go through the normal process to configure any necessary desktop options for the agents in your contact center, in particular for chat. Create a Designer application to route WhatsApp interactions to the right agents.
 * Update: PEC-DC/Current/Administrator/GSESMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/GSESMS&type=revision&diff=125545&oldid=125333 view diff] (updated)
 *:: The following information was added:
-**  The service channel you created previously is listed under 'Manage Digital Endpoint' Create a Designer application to route SMS interactions to the right agents.
+**  Go through the normal process to configure any necessary desktop options for agents in your contact center. Pay special attention to Chat as these settings apply to SMS.
 * Update: PEC-DC/Current/Administrator/GSEFacebookTwitter [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/GSEFacebookTwitter&type=revision&diff=125544&oldid=75212 view diff] (updated)
 * Update: PEC-DC [https://all.docs.genesys.com/index.php?title=PEC-DC&type=revision&diff=125543&oldid=121747 view diff] (minor)
@@ Line 81: / Line 85: @@
 * Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=125521&oldid=124115 view diff] (updated)
 *:: The following information was added:
-**  To receive a call from an external party service like Microsoft Teams, set your status to 'ready' on the Voice Voice Channel. When you answer a call, a notification is displayed in Agent Wor'space and the third-party service.
+**  To receive a call from an external party o is one of your team members on a third-party ser ice such as Microsoft Teams, set your status to Ready on the Voice channel. Workspace displays Ready when the target is available to take a call.
 * Update: PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=125520&oldid=125449 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADemail [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADemail&type=revision&diff=125519&oldid=125448 view diff] (updated)
@@ Line 87: / Line 91: @@
 * Update: PEC-AD/Current/Agent/ADcontacts [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADcontacts&type=revision&diff=125517&oldid=125446 view diff] (updated)
 *:: The following information was added:
-**  When you try to create a contact for an interaction that you are handling and there is a potential match for one or more contacts already in the contact database, an alert displays, warning you that the contact might already exist. This can happen for several reasons: The contact did not provide adequate identifying information, such as a phone number, email address, or first and last name.
+**  Sometimes the Genesys system is unable to assign a contact for a ne ne Typos were fixed. This can happen for several reasons: The contact did not provide adequate identifying information. Your account might be set up to let you create or change contacts or edit the information of a contact assigned to an interaction.
-**  You might try to add (create) a contact that already exists in the Contact database. Workspace might be set up to check for potential duplicate contacts and warn you that the contact you are adding might already exist.
+**  You might try to add (create) a contact that already exists in the Contact database. Workspace might be set up to check for potential duplicate contacts and warn you that the contact you are adding might already exist. You can clear one or more fields by clicking Remove this field ( ).
-**  The Contact Directory contains all available contacts, such as team members, customers, and any external contacts. Quick Search feature searches each field of the contact database for the phrase that you specify and displays a list of records.
+**  Use Agent Workspace to: Find contacts in your contact database. Use the Team Communicator to quickly contact a team member, or a favorite or recent contact. Click the phone icon to call the contact by clicking the call button (phone icon)
 * Update: PEC-AD/Current/Agent/ADcobrow [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADcobrow&type=revision&diff=125516&oldid=116492 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADchannels [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADchannels&type=revision&diff=125515&oldid=92305 view diff] (updated)
@@ Line 104: / Line 108: @@
 * Update: PEC-AD/Current/Agent/ADQuickStart [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADQuickStart&type=revision&diff=125504&oldid=125438 view diff] (updated)
 *:: The following information was added:
-**  The list of Typos are fixed. Typos were fixed. The list includes:: Peers, Peersers, Piersiers, Hijackers, Piergians, Pe
+**  Typos have been fixed. Typos were fixed. Typos will not be fixed. Ties are fixed. They will be fixed. Ties will be changed.
 * Update: PEC-AD/Current/Agent/ADPredictive Engagement [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADPredictive_Engagement&type=revision&diff=125503&oldid=125437 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADOutbound [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADOutbound&type=revision&diff=125502&oldid=98781 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADNav [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADNav&type=revision&diff=125501&oldid=125436 view diff] (updated)
 *:: The following information was added:
-**  'Workspace? If you need help identifying a button or field, hold your mouse pointer over it to reveal a tooltip. 'You can find out all about it here: 'How Agent Workspace works'
+**  Typos are fixed. Typos have been fixed. You can find out more about how to navigate Agent. Workspace. Typos were fixed.
 * Update: PEC-AD/Current/Agent/ADMyWorkbins [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMyWorkbins&type=revision&diff=125500&oldid=125435 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=125499&oldid=125434 view diff] (updated)
@@ Line 118: / Line 122: @@
 * Update: PEC-AD/Current/Agent/AD [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/AD&type=revision&diff=125494&oldid=125430 view diff] (updated)
 *:: The following information was added:
-**  'Workspace' lets contact center agents communicate with customers and team members through phone calls and Genesys 'apologetic'igital channels. The call controls at the top of the voice call interaction toolbar open the call controls.
+**  Workspace lets contact center agents communicate with customers and team members through phone calls and Genesys igital channels. Workspace handles inbound voice calls, Outbound calling campaigns, and igital Channels: chat, email, social media, and more.
 * Update: PEC-AD/ADAccessibility [https://all.docs.genesys.com/index.php?title=PEC-AD/ADAccessibility&type=revision&diff=125493&oldid=125429 view diff] (updated)
 * Update: PEC-AD [https://all.docs.genesys.com/index.php?title=PEC-AD&type=revision&diff=125492&oldid=125428 view diff] (minor)
@@ Line 135: / Line 139: @@
 * Update: PEC-GPA/Current/Agent/GPASFLWWE [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLWWE&type=revision&diff=125463&oldid=100164 view diff] (updated)
 *:: The following information was added:
-**  Gplus Adapter might be restricted to only one browser tab in some organizations. It is prevented by your organization's administrator from loading in a second browser tab. Typos were fixed.
+**  Gplus Adapter might be restricted to only one browser tab in some organizations. If Gplus adapter is set up to support Smart Failover for disaster recovery in the event of a system connectivity loss, you are alerted when a connection loss occurs.
 * Update: PEC-GPA/Current/Agent/GPASFLGettingStarted [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLGettingStarted&type=revision&diff=125462&oldid=116496 view diff] (updated)
+*:: The following information was added:
+**  The Gplus Adapter button in the Salesforce Utility Bar displays your current status obtained from Agent Wor space. Typos were fixed. If Gplus
 * Update: PEC-GPA/Current/Agent/GPASFLActivityHistory [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Agent/GPASFLActivityHistory&type=revision&diff=125461&oldid=100166 view diff] (updated)
 * Update: PEC-GPA/Current/Administrator/GplusScreenPop90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusScreenPop90&type=revision&diff=125460&oldid=123418 view diff] (updated)
@@ Line 144: / Line 150: @@
 * Update: PEC-Developer/Current/SCAPI/ServiceClientAPI [https://all.docs.genesys.com/index.php?title=PEC-Developer/Current/SCAPI/ServiceClientAPI&type=revision&diff=125456&oldid=116315 view diff] (updated)
 *:: The following information was added:
-**  Use the Service Client API to customize how your web application or website integrates with Agent Wor' You might need to contact your Genesys representative to complete the configuration described.
+**  Use the Service Client API to customize how your web application or website integrates with Agent Wor. Contact your Genesys representative to complete the configuration described on this page.
 * Update: PEC-DC/HIW [https://all.docs.genesys.com/index.php?title=PEC-DC/HIW&type=revision&diff=125455&oldid=109428 view diff] (updated)
 * Update: PEC-AD/HIW [https://all.docs.genesys.com/index.php?title=PEC-AD/HIW&type=revision&diff=125454&oldid=115240 view diff] (updated)
@@ Line 152: / Line 158: @@
 * Update: PEC-AD/Current/Supervisor/ADsuper [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Supervisor/ADsuper&type=revision&diff=125450&oldid=100959 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADhist [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADhist&type=revision&diff=125449&oldid=124218 view diff] (updated)
+*:: The following information was added:
+**  Typos have been fixed. Typos were fixed. Typos will be fixed. They are fixed. They are also fixed. The
 * Update: PEC-AD/Current/Agent/ADemail [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADemail&type=revision&diff=125448&oldid=116302 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADcustinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADcustinter&type=revision&diff=125447&oldid=116494 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADcontacts [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADcontacts&type=revision&diff=125446&oldid=107544 view diff] (updated)
 *:: The following information was added:
-**  By default, by default, the first contact is automatically assigned automatically. If the wrong contact is assigned your account might be set up to enable you to choose which contact to assign the interaction to from a list of suggested contacts that Agent Wor
+**  Contact database is assigned automatically. If the wrong contact is assigned your account might be set up to enable you to change the contact to the correct one. Sometimes, by default, the first contact Typos were fixed.
 * Update: PEC-AD/Current/Agent/ADWorkitems [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADWorkitems&type=revision&diff=125445&oldid=112466 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADWhatsApp [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADWhatsApp&type=revision&diff=125444&oldid=109304 view diff] (updated)
@@ Line 163: / Line 171: @@
 * Update: PEC-AD/Current/Agent/ADTwitter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADTwitter&type=revision&diff=125441&oldid=119438 view diff] (updated)
 *:: The following information was added:
-**  The Genesys Engage on-premises product is available only for Genesesys engagement on premise. Users can exchange Twitter Direct Messages and Twitter Public Messages with contacts using the Chat channel. Messages and Tweets and replies on your organization's Twitter page are monitored and automatically routed to agents across your organization.
+**  Chat channel enables you to exchange Twitter Direct Messages and Twitter Public messages with your contacts using the asynchronous chat features including the Conversation tab and the Communication tab. Your account must be enabled for Twitter to handle chat interactions from Twitter.
 * Update: PEC-AD/Current/Agent/ADSMS [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADSMS&type=revision&diff=125440&oldid=118952 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADResponses [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADResponses&type=revision&diff=125439&oldid=98925 view diff] (updated)
 *:: The following information was added:
-**  Workspace uses lazy loading instead of pages to display suggested responses. Relevance is an estimation of how likely the response is to match the content of the contact's interaction.
+**  Workspace uses lazy loading instead of pages to display suggested responses. To insert a response into the body of an outgoing email or chat message, select a response then click Insert coy. To access more suggested responses scroll to the bottom of the list.
 * Update: PEC-AD/Current/Agent/ADQuickStart [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADQuickStart&type=revision&diff=125438&oldid=120663 view diff] (updated)
 *:: The following information was added:
-**  Channels are media that you use to interact with contacts. Channels include voice, email, chat, and so on. When you log in to Agent Workspace, you are usually logged on to all the channels assigned to you.
+**  Logging in means starting the application in your browser and identifying yourself to the system. Channels include voice, email, chat, and so on. When you log in to Typos were fixed. space, you are usually logged on to all the channels assigned to you.
 * Update: PEC-AD/Current/Agent/ADPredictive Engagement [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADPredictive_Engagement&type=revision&diff=125437&oldid=125226 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADNav [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADNav&type=revision&diff=125436&oldid=124126 view diff] (updated)
+*:: The following information was added:
+**  Typos were fixed. in more than one browser window You can open the same browser window. If for some reason Typos are fixed. session
 * Update: PEC-AD/Current/Agent/ADMyWorkbins [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMyWorkbins&type=revision&diff=125435&oldid=110070 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=125434&oldid=124368 view diff] (updated)
 *:: The following information was added:
-**  Routing ensures that the right person handles the contact's message, whether it is an inquiry about a new business opportunity or a negative comment that should be handled immediately.
+**  Routing ensures that the right person handles the contact s message, whether it is an inquiry about a new business opportunity or a negative comment that should be handled immediately. Handling contacts using Typos were fixed.
 * Update: PEC-AD/Current/Agent/ADKnowledgeCenter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADKnowledgeCenter&type=revision&diff=125433&oldid=124124 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADFacebook [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADFacebook&type=revision&diff=125432&oldid=119273 view diff] (updated)
+*:: The following information was added:
+**  Routing ensures that the right person handles the contact s message, whether it is an inquiry about a new business opportunity or a negative comment that should be handled
 * Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=125431&oldid=118941 view diff] (updated)
 *:: The following information was added:
-**  In most cases, chat interactions are directed to your desktop, you exchange messages, and when either you or the contact ends the chat session, the interaction is ended and must be closed. However, sometimes you need to continue a chat conversation with contacts after the initial interaction has been ended.
+**  Chat interactions are directed to your desktop, you exchange messages, and when either you or the contact ends the chat session, the interaction is ended. Sometimes you need to take time to find additional information for the contact or initiate a business process before continuing a chat conversation.
 * Update: PEC-AD/Current/Agent/AD [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/AD&type=revision&diff=125430&oldid=116094 view diff] (updated)
 *:: The following information was added:
-**  Channels include voice, email, chat, and so on. Channels are the media that you use to interact with contacts. Logging in means launching the application in your browser and identifying yourself to the system. When you log in to Agent Workspace, you are usually logged on to all the channels assigned.
+**  Logging in means launching the application in your browser and identifying yourself to the system so that you become authorized to receive interactions and use the various features that are enabled for you. Channels include voice, email, chat, and so on. Channels are the media that you use to interact with contacts.
 * Update: PEC-AD/ADAccessibility [https://all.docs.genesys.com/index.php?title=PEC-AD/ADAccessibility&type=revision&diff=125429&oldid=101089 view diff] (updated)
 * Update: PEC-AD [https://all.docs.genesys.com/index.php?title=PEC-AD&type=revision&diff=125428&oldid=115408 view diff] (minor)
@@ Line 196: / Line 208: @@
 * Update: PEC-DC/Current/Administrator/GSESMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/GSESMS&type=revision&diff=125333&oldid=75209 view diff] (updated)
 *:: The following information was added:
-**  The CX Contact app allows you to use Short Message Service (SMS) to send SMS alerts to your customers. The Chat app is considered as a part of Chat settings. It pulls the data fro' grotesque' these channels.
+**  SMS is considered as a part of Chat settings, it pulls the data fro these channels. Typos were fixed. enables you to integrate Short Message Service (SMS) into Typos.
 === 2022-07-27 ===
@@ Line 206: / Line 218: @@
 * Update: TLM/Current/TLMPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=TLM/Current/TLMPEGuide/Architecture&type=revision&diff=125248&oldid=95561 view diff] (updated)
 *:: The following information was added:
-**  The dotted lines from the browser (going through External Ingress and Ingress Controller) and from gws service pods (intra-cluster), to the non-tlm resources, represents the connectivity required by WWE to set-up an authorized connection to the Telemetry Service. Typos were fixed.
+**  The dotted lines from the browser (going through External Ingress and Ingress Controller) and from gws service pods (intra-cluster), to the non-tlm resources, represents the connectivity required by WWE to set-up an authorized connection to the Telemetry Service. Refer to the following documentation for details about their respective connectivity.
 === 2022-07-26 ===
@@ Line 212: / Line 224: @@
 * Update: PEC-REC/Current/Administrator/Backup [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/Backup&type=revision&diff=125224&oldid=115642 view diff] (updated)
 * Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=125221&oldid=108118 view diff] (updated)
+*:: The following information was added:
+**  Typos have been fixed. Typos were fixed. Typos will be fixed. They are fixed. They are also fixed. The
 * New Page: ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm view diff] (new)
 *:: The new page describes the following information:
@@ Line 223: / Line 237: @@
 * Update: DES/Current/Deployment/DeployDesigner9012214 [https://all.docs.genesys.com/index.php?title=DES/Current/Deployment/DeployDesigner9012214&type=revision&diff=125042&oldid=116747 view diff] (updated)
 *:: The following information was added:
-**  It is mandatory to upgrade the Designer workspace for all Contact Center IDs. Genesys strongly recommends that you first back up the current workspace before performing the upgrade.
+**  The input should be a string, within double quotes. Genesys strongly recommends that you first back up the current workspace before performing the upgrade. Warning It is mandatory to upgrade the Designer workspace for all Contact Center IDs.
 * Update: PEC-REP/Current/RT/RTRUserAccess [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRUserAccess&type=revision&diff=125041&oldid=124018 view diff] (updated)
 * Update: PrivateEdition/Current/PEGuide/HelmOverrides [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/HelmOverrides&type=revision&diff=125017&oldid=109538 view diff] (updated)
+*:: The following information was added:
+**  In OpenShift deployments that use arbitrary UIDs, you must override the securityContext setting. When overriding values from the values.yaml file,
 * Update: DES/Current/DESPEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Upgrade&type=revision&diff=125015&oldid=121629 view diff] (updated)
 * Update: DES/Current/DESPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Deploy&type=revision&diff=125014&oldid=121628 view diff] (updated)
 * Update: DES/Current/DESPEGuide/Configure [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Configure&type=revision&diff=125013&oldid=117690 view diff] (updated)
 *:: The following information was added:
-**  The input should be a string, within double quotes. Currently, the ingress manifest is only available to be deployed with the latest version of the system. Supported versions are, 'reproveable' and 'preparative' versions of the manifest.
+**  designer.ingress.apiVersion is networking.k8s.io/v1. The APIVersion of the ingress manifest to be deployed is supported. The input should be a string, within double quotes.
 * Update: PEC-Admin/Current/Admin/Popular tasks [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/Popular_tasks&type=revision&diff=125002&oldid=108200 view diff] (updated)
 * Update: GASN/Current/Agent/Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=GASN/Current/Agent/Screenpop_in_ServiceNow&type=revision&diff=124999&oldid=124997 view diff] (updated)
 * Update: GASN/Current/Agent/Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=GASN/Current/Agent/Screenpop_in_ServiceNow&type=revision&diff=124997&oldid=124994 view diff] (updated)
 *:: The following information was added:
-**  You can exclusively make outbound calls to records already existing in CRM. If you wish to call a brand-new contact, first you need to register it within CRM. You can also make calls to a known contact.
+**  You can exclusively make outbound calls to records already existing in erviceNow. If you wish to call a brand-new contact, first you need to register it within the CRM. When the outbound call connects, you receive a screen pop with an outgoing Activity History.
 * New Page: Page:Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=Page:Screenpop_in_ServiceNow view diff] (new)
 * New Page: GASN/Current/Agent/Screenpop in ServiceNow [https://all.docs.genesys.com/index.php?title=GASN/Current/Agent/Screenpop_in_ServiceNow view diff] (new)
@@ Line 245: / Line 261: @@
 * Update: PrivateEdition/Current/PEGuide/ManageServices [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ManageServices&type=revision&diff=124954&oldid=120034 view diff] (updated)
 *:: The following information was added:
-**  You can replicate the Genesys repository at your end. Do not pull images directly to your production environment. Tagging allows you to group related container images together.
+**  Use the information on this page to set up and manage your own repository. Do not pull images directly to your production environment. Tagging allows you to group related container images together.
 * New Page: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview view diff] (new)
 *:: The new page describes the following information:
@@ Line 257: / Line 273: @@
 * Update: System/GenEngagecloudsysrqmt [https://all.docs.genesys.com/index.php?title=System/GenEngagecloudsysrqmt&type=revision&diff=124872&oldid=110426 view diff] (updated)
 *:: The following information was added:
-**  For desktop apps – Screen Recording Client, do either of the following:Configure Microsoft Edge to run in IE mode .Configure WFM to run Java Plug-In in the Java Web Start or UI
+**  For desktop apps – Screen Recording Client Windows - Typos were fixed. Typos have been fixed. Some content was deleted. For more information on the Microsoft Edge functionality, refer to this page.
 === 2022-07-20 ===
 * Update: PEC-GS/Current/Administrator/SPOptions [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPOptions&type=revision&diff=124838&oldid=113427 view diff] (updated)
 *:: The following information was added:
-**  The callwait file for built-in ringing should be a RIFF (little-endian) WAVE file. WebRTC does not support MP3 playback. Typos were fixed.
+**  WebRTC does not support MP3 playback. Callwait_tone_enabled allows the call waiting tone to be enabled at startup. The callwait file for built-in ringing should be a RIFF (little-endian) WAVE file using one of the following formats.
 * Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=124837&oldid=119038 view diff] (updated)
 *:: The following information was added:
-**  For VMWare Horizon on Windows, the 64-bit version of Visual Studio 2013 is required but is not installed by the Genesys Softphone VD'
+**  For VMWare Horizon on Windows, the 64-bit version of Visual C++ Redistributable Packages for Visual Studio 2013 is required but is not installed by the Genesys Softphone VD Adapter installer. 64-Bit version of the redistributable is not. installed by. the Softphone 32-bit installer, so you must install vcredist64.exe from the. location.
 * Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=124820&oldid=114934 view diff] (updated)
 *:: The following information was added:
-**  The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project. If you are using a single namespace for all private edition services, replace the namespace element in the commands with the name of your single namespace or project.
+**  The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project, named in accordance with the requirements on Creating Namespaces. If you are using a single namespace for all private edition services, replace the namespace element in the commands with the name of your single namespace or project.
 * Update: ATC/Current/AdminGuide/FAQs [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/FAQs&type=revision&diff=124799&oldid=110355 view diff] (minor)
@@ Line 277: / Line 293: @@
 * Update: PEC-OU/Current/CXContact/dashboardconfiguration [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/dashboardconfiguration&type=revision&diff=124615&oldid=118240 view diff] (updated)
 *:: The following information was added:
-**  'Specify a default dashboard. You can customize a dashboard and set it as the default one for a partition. 'Authentic'o specify a dashboard as the
+**  You can customize a dashboard and set it as the default one for a partition. Click the Load icon on the upper-right corner of the analytics page.
 * Update: PEC-OU/Current/CXContact/PacingOptions [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/PacingOptions&type=revision&diff=124614&oldid=58481 view diff] (updated)
 * Update: PEC-OU/Current/CXContact/FTPAutomation [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/FTPAutomation&type=revision&diff=124613&oldid=119408 view diff] (updated)
 *:: The following information was added:
-**  It is possible that duplicate files are imported using list automation. If you want to move files to a specific file path after import, specify the path to which the files should be moved.
+**  The file is imported into Some content was deleted. When you are using list automation, it is possible that duplicate files are imported. If you want to move files to a specific file path after import, select the Move files after import to... check box.
 * Update: PrivateEdition [https://all.docs.genesys.com/index.php?title=PrivateEdition&type=revision&diff=124605&oldid=120672 view diff] (minor)
 * Update: ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode [https://all.docs.genesys.com/index.php?title=ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode&type=revision&diff=124599&oldid=117438 view diff] (updated)
@@ Line 300: / Line 316: @@
 * Update: WID/Current/SDK/WebChat-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChat-combined&type=revision&diff=124444&oldid=110190 view diff] (updated)
 *:: The following information was added:
-**  To prevent a contact from sending another chat message using the widget after the chat session is terminated in Designer, you must add a customization to the widget to notify it to close. Set up a text message informing the contact that the chat is terminated by using a play message block.
+**  To prevent a contact from sending another chat message using the widget after the chat session is terminated in Designer, you must add a customization to the widget to notify it to close. Set up a text message informing the contact that the chat is terminated by using a Play Message Block. Next, set up the Widget Register Handler for WebChatService.messageReceived.
 * Update: System/General security and compliance information [https://all.docs.genesys.com/index.php?title=System/General_security_and_compliance_information&type=revision&diff=124443&oldid=120333 view diff] (updated)
 * New Page: System/Generalsecurityoverview [https://all.docs.genesys.com/index.php?title=System/Generalsecurityoverview view diff] (new)
@@ Line 312: / Line 328: @@
 * Update: PEC-DC/Current/Administrator/AdvancedChat [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/AdvancedChat&type=revision&diff=124378&oldid=109658 view diff] (updated)
 *:: The following information was added:
-**  Multicloud CX users might want to use Digital Channels without retraining your agents to use the Communication and Conversation tabs. With Digital Ch channels, all messaging based sessions, chats, WhatsApp, Facebook Messenger, Facebook, Facebook and Twitter DM are synchronous.
+**  The Conversation tab is displayed in the interaction view. It contains a transcript of previous interactions with the current contact. The Communication tab is the Digital Channels feature that enables agents to manage their contact subscriptions, view messaging transcripts, start new chat interactions, and send messages after an interaction is closed.
-**  The time the agent spent writing a quick reply message is not counted against any media or interaction. The quick reply is added to the conversation history when the next interaction is created. If a subscribed agent is unavailable, the contact might be returned to the bot queue.
+**  The Search function in s tab accesses the entire databas Some content was deleted. quick reply message is not counted against any media or interaction. The quick reply is added to the conversation history when the next interaction is created. To be subscribed to a contact from tab, the agent must initiate an interaction by clicking the chat icon n t to the contact name or accept an interaction notification from the contact.
-**  The Communication tab enables agents to continue conversations with contacts using multiple channels from a single interface. Agents can use the Channel Selector to review and send messages using other Digital Channels that the contact has previously used to contact your organization.
+**  The Communication tab enables agents to continue conversations with contacts using multiple channels from a single interface. Agents can use the Communication tab to reactivate and resume an interaction by selecting the contact s name from the subscription list. Agent Workspace Supervisor features are all available with asynchronous chat.
-**  Advanced Chat is the latest evolution in web chat. It allows for long running conversations (called sessions) It grants the ability to send messages and receive replies anytime and anywhere. Async Chat keeps chats open after the last agent leaves the session.
+**  Async Chat is a feature of Advanced Chat. It grants the ability to send messages and receive replies anytime and anywhere. It keeps chats open after the last agent leaves the session. An agent can rejoin the session until the session is marked as Done. Asynchronous Chat is the latest evolution in web chat.
 * Update: PEC-Chat/HIW [https://all.docs.genesys.com/index.php?title=PEC-Chat/HIW&type=revision&diff=124377&oldid=116856 view diff] (updated)
 * Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=124368&oldid=124125 view diff] (updated)
@@ Line 324: / Line 340: @@
 * Update: DES/Current/Designer/PII [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/PII&type=revision&diff=124348&oldid=113233 view diff] (updated)
 *:: The following information was added:
-**  PII rules can be used to protect private information. PII Rules Management also supports partial masking. You can partially mask sensitive information by using capturing groups in your
+**  PII Rules Management also supports partial masking. You can partially mask sensitive information by using capturing groups in your regex. Use $<group-index> in the Replace with field for any group
 === 2022-07-11 ===
@@ Line 337: / Line 353: @@
 * Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=124276&oldid=110432 view diff] (updated)
 *:: The following information was added:
-**  Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API. Make sure to substitute the variables - prefixed with '$' - with their values. You must create these services once per tenant.
+**  Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API. Async - Integrates the Genesys Multic tenant to the custom gateway used to communicate with the SMS provider of your choice. SMS - Enables SMS media for the tenant and selects the Async provider. You must create these services once per tenant.
-**  Set up Digital Channels to use Kaleyra SMS to use the built-in connector to Genesys Cloud CX'GageSMS. Users must configure the following services in Digital'apologetic'hannels within their tenant. Enables SMS media for the tenant and selects KaleyRA as the default provider. Integrates your Gage's Multic'tenant to SMS communication. Use a REST client or curl utility to provision the services.
+**  Set up Digital Channels to use Kaleyra SMS to use the built-in connector to Genesys Cloud CX ggregation service. Use a REST client or curl utility to provision services in Digital hannels using the provisioning API.
 === 2022-07-08 ===
 * Update: GWS/Current/GWSPEGuide/ConfigureIngress [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/ConfigureIngress&type=revision&diff=124269&oldid=119848 view diff] (updated)
 *:: The following information was added:
-**  The value is directly propagated to the ingressClassClassName field of the Kubernetes Ingress object. Typos were fixed. Some content was deleted.
+**  entryPoints.internal.ingressClassName Defines which controller implements the Ingress resource. Value is directly propagated to the ingressClassClassName field of the Kubernetes Ingress object. Typos were fixed. Typos
 * Update: GWS/Current/GWSPEGuide/DeployIngress [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/DeployIngress&type=revision&diff=124267&oldid=119224 view diff] (updated)
 * Update: GWS/Current/GWSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Configure&type=revision&diff=124266&oldid=121900 view diff] (updated)
 *:: The following information was added:
-**  Some content was deleted. Kubernetes liveness probe enabled to test if the container is running. The default is 1, which is required for liveness and startup. The number of pod replicas in this container deployment has been reduced to 0.2.
+**  A valid ID "gws-platform-voice" is used to indicate the priority of the pods for this container deployment relative to other pods. Units of Kubernetes CPU are Units of bytes "4Gi" gwsServices.gwsPlatformVoice.resources.requests.memory. The number of pod replicas in this container is "a number greater than 0"
-**  The default is 1, which is required for liveness and startup and startup. Some content was deleted. The Kubernetes liveness probe is triggered by the container's liveness threshold.
+**  Units of Kubernetes CPU 4 gwsServices.gwsPlatformConfiguration.resources.requests.memory. Units of bytes "4Gi" Units of CPU 4. Maximum amount of memory KuberNETes allocates for the container. Minimum consecutive failures for the probe to be considered failed after having succeeded.
+**  The internal service URI of the environment service (part of Genesys authentication) is used to test whether a Kubernetes liveness probe is running. The default is 1, which is required for liveness and startup. Some content was deleted.
 * Update: PEC-OU/Current/CXContact/CreateEditSchedule [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CreateEditSchedule&type=revision&diff=124263&oldid=124261 view diff] (minor)
 * Update: PEC-OU/Current/CXContact/CreateEditSchedule [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CreateEditSchedule&type=revision&diff=124261&oldid=115626 view diff] (updated)
@@ Line 359: / Line 376: @@
 * Update: WID/Current/GCDeveloper/Accessibility [https://all.docs.genesys.com/index.php?title=WID/Current/GCDeveloper/Accessibility&type=revision&diff=124236&oldid=110350 view diff] (updated)
 *:: The following information was added:
-**  An array containing the intervals as a percentage at which the screen reader will announce the remaining characters when the user inputs text into the message area. By default, it is enabled with the following intervals, and it
+**  WebChat emojiList must be configured with display names to support the screen reader calling out the emoji name. These emoji names are applied as aria-label attributes on the non-text emoji markup.
 * Update: WID/Current/GCAPI/WebChat [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChat&type=revision&diff=124235&oldid=124180 view diff] (updated)
 *:: The following information was added:
-**  'Configure the v2 emoji menu by passing a string containing emoji into the WebChat configuration or through localization. You configure the emoji list by specifying a string of emoji characters. You can also add names to emojis so their names will appear when you hover over them.
+**  You configure the emoji list by specifying a string of emoji characters. WebChat will parse this string and arrange them in the emoji menu. You can also add names to emojis so that their names will appear when you hover over them.
 === 2022-07-07 ===
@@ Line 372: / Line 389: @@
 * Update: UseCases/Current/GenesysEngage-onpremises/CE31 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE31&type=revision&diff=124202&oldid=110227 view diff] (updated)
 * Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=124201&oldid=118758 view diff] (updated)
+*:: The following information was added:
+**  Keys are uploaded into the regions in which Genesys product is deployed for the user. Typos were fixed. Some content was deleted
 * Update: UseCases/Current/GenesysEngage-cloud/WF06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/WF06&type=revision&diff=124200&oldid=105885 view diff] (updated)
 * Update: UseCases/Current/GenesysEngage-cloud/WF03 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-cloud/WF03&type=revision&diff=124195&oldid=109770 view diff] (updated)
@@ Line 379: / Line 398: @@
 * Update: ATC/Current/SDK/Record [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Record&type=revision&diff=124168&oldid=110357 view diff] (updated)
 *:: The following information was added:
-**  The value of an outcome is tracked by an associated event that comprises an associated value field. The value field tracks the products added with the value, price, and their value is tracked as part of the outcome.
+**  AI-400 custom Attributes for outcome value tracker. Create an event that comprises an associated value field. Then, using this event and the value field, track the value of the outcome you created.
 * Update: ATC/Current/SDK/Pageview [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Pageview&type=revision&diff=124167&oldid=124164 view diff] (updated)
 * Update: ATC/Current/SDK/Pageview [https://all.docs.genesys.com/index.php?title=ATC/Current/SDK/Pageview&type=revision&diff=124164&oldid=110183 view diff] (updated)
@@ Line 394: / Line 413: @@
 * Update: PEC-AD/Current/Agent/ADVoice [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADVoice&type=revision&diff=124127&oldid=116714 view diff] (updated)
 *:: The following information was added:
-**  'You might be able to transfer calls, consult with back office team members, or add a back office member into your call using one of these services'
+**  Your organization might use Microsoft Teams or other third-party service to provide support. You might be able to transfer calls, consult with back office team members, or add a back office member into your call using
 * Update: PEC-AD/Current/Agent/ADNav [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADNav&type=revision&diff=124126&oldid=101171 view diff] (updated)
 *:: The following information was added:
-**  Microsoft Teams members in your organization' or an agent group, and sometimes someone outside your company, 'refer to internal interactions' or 're
+**  Use Team Communicator to call or transfer/conference/consult with an internal target such as another agent, agent group, skill, routing point, interaction queue,
 * Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=124125&oldid=118151 view diff] (updated)
 * New Page: PEC-AD/Current/Agent/ADKnowledgeCenter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADKnowledgeCenter view diff] (new)
@@ Line 411: / Line 430: @@
 * Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=124115&oldid=116712 view diff] (updated)
 *:: The following information was added:
-**  The call flow is a little different when you include an external party through a service such as Microsoft Teams. External/third-party targets can be distinguished from agents or other contact center resources by service-specific icons next to their names. The external party is not a Genesys agent. Once you instant-transfer or two-step transfer (by a consultation or conference calls) the call to the external party, the call is no longer managed. The interaction ends and must be marked as the interaction ends.
+**  To receive a call from an external party who is one of your team members on a third-party service such as Microsoft Teams set your status to Ready on the Voice channel. When a team member calls you, a notification is displayed in both Agent Desktop and the service and Agent Desktop. To answer the call, use the third party service. When the target answers, the target is connected to your call.
+**  Your organization might use Microsoft Teams or other third-party service to provide support. You might be able to transfer calls, consult with back office team members, or add a back office member into your call using one of these services.
 * Update: PEC-AD/Current/Agent/ADTeamCommunicator [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADTeamCommunicator&type=revision&diff=124114&oldid=112617 view diff] (updated)
@@ Line 424: / Line 444: @@
 * Update: IXN/Current/IXNPEGuide/Planning [https://all.docs.genesys.com/index.php?title=IXN/Current/IXNPEGuide/Planning&type=revision&diff=124030&oldid=107129 view diff] (updated)
 *:: The following information was added:
-**  A container image registry and Helm chart repository. Used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/C pipeline. Only distributions of Redis that support Redis cluster mode are supported.
+**  Redis is required for communication between Orchestration Server (ORS) and IXN Server. Consul 1.8 Service discovery, service mesh, and key/value store. Only distributions of Redis that support Redis cluster mode are supported.
 * Update: PEC-REP/Current/RT/RTRUserAccess [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRUserAccess&type=revision&diff=124018&oldid=98812 view diff] (updated)
 * Update: PEC-Developer/Current/SCAPI/ConfigurationNamespace [https://all.docs.genesys.com/index.php?title=PEC-Developer/Current/SCAPI/ConfigurationNamespace&type=revision&diff=124005&oldid=123412 view diff] (updated)
 *:: The following information was added:
-**  The getContextualOption method can be applied to any option, even if the option doesn’t support overriding options with a routing strategy in Workspace Web Edition. Only
+**  The getContextualOption method can be applied to any option, even if the option doesn't support overriding options with a routing strategy. Only Workspace Web Edition options with the following
 === 2022-07-01 ===
@@ Line 435: / Line 455: @@
 * Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=123960&oldid=95497 view diff] (updated)
 *:: The following information was added:
-**  The architecture of Genesys Multicloud CX has been updated for private edition. The Universal Contact Service architecture is described as a service in the network. Users can access UCS-X through the GWS Workspace API.
+**  Architecture diagram — Connections The numbers on the connection lines refer to the connection numbers in the table that follows the diagram. The Source, Destination and Connection Classification columns relate to the direction of the arrows in the Connections diagram above: The source is where the connection is initiated, and the destination is where an initiated connection connects to.

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