Difference between revisions of "Draft: PEC-Hybrid/Current/Admin/About"
From Genesys Documentation
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# Open '''Organization Settings'''. | # Open '''Organization Settings'''. | ||
# In the '''Organization Details''' tab, open '''Advanced'''. | # In the '''Organization Details''' tab, open '''Advanced'''. | ||
| − | # Copy the Company Name, Short Name, and Organization ID — you will need these values to complete your account configuration in the '''PureEngage On Premises: Transaction object for hybrid integrations | + | # Copy the Company Name, Short Name, and Organization ID — you will need these values to complete your account configuration in the '''PureEngage On Premises: Transaction object for hybrid integrations''' |
|Type=Unstructured''' section. For example:<br>[[File:Hybrid_Organization_Name_And_ID.png|500px]] | |Type=Unstructured''' section. For example:<br>[[File:Hybrid_Organization_Name_And_ID.png|500px]] | ||
|Status=No | |Status=No | ||
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</li> | </li> | ||
<li>Or using the API, reference [https://developer.mypurecloud.com/api/rest/v2/oauth/ these endpoints].</li> | <li>Or using the API, reference [https://developer.mypurecloud.com/api/rest/v2/oauth/ these endpoints].</li> | ||
| + | <li>Copy the client ID and Secret for later use.</li> | ||
</ul> | </ul> | ||
For more information about Permissions for Altocloud, see the [https://help.mypurecloud.com/articles/altocloud-permissions-overview/ Altocloud permissions overview]. | For more information about Permissions for Altocloud, see the [https://help.mypurecloud.com/articles/altocloud-permissions-overview/ Altocloud permissions overview]. | ||
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[[File:Hybrid_SAML2Bearer_Authorization.png|500px]] | [[File:Hybrid_SAML2Bearer_Authorization.png|500px]] | ||
</li> | </li> | ||
| + | <li>Copy the client ID and Secret for later use.</li> | ||
</ol> | </ol> | ||
</li> | </li> | ||
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} | } | ||
</source> | </source> | ||
| + | <p>'''issuerURI''': the URI set when you created the SAML certificate in Step 2 (above).</p> | ||
| + | <p>'''ssoTargetURI''': the http redirect URL which should resolve to your PureCloud domain. Example: https://app.mypurecloud.com (domain varies according to your region).</p> | ||
'''Troubleshooting''': | '''Troubleshooting''': | ||
<ul> | <ul> | ||
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</ul> | </ul> | ||
</li> | </li> | ||
| − | <li>By default, Altocloud permissions are included in the Admin and AI Agent roles. As auto-provisioned users are created with the '''employee''' role, which does not include Altocloud permissions. You must grant the [https://help.mypurecloud.com/articles/altocloud-permissions-overview/ Altocloud permissions] to the employee role. You may grant Altocloud permissions to additional roles as needed.</li> | + | <li>By default, Altocloud permissions are included in the Admin and AI Agent roles (which includes all necessary permissions for using Altocloud). As auto-provisioned users are created with the '''employee''' role, which does not include Altocloud permissions. You must grant the [https://help.mypurecloud.com/articles/altocloud-permissions-overview/ Altocloud permissions] to the employee role. You may grant Altocloud permissions to additional roles as needed.</li> |
<li>(Optional as needed) Create additional Admin accounts by [https://help.mypurecloud.com/articles/add-people-organization/ adding people to your organization] and [https://help.mypurecloud.com/articles/assign-roles-divisions-licenses-and-add-ons/ assigning them] to the Admin role.</li> | <li>(Optional as needed) Create additional Admin accounts by [https://help.mypurecloud.com/articles/add-people-organization/ adding people to your organization] and [https://help.mypurecloud.com/articles/assign-roles-divisions-licenses-and-add-ons/ assigning them] to the Admin role.</li> | ||
</ol> | </ol> | ||
Revision as of 13:22, June 19, 2019
This is a draft page; the published version of this page can be found at PEC-Hybrid/Current/Admin/About.
Contents
This article describes the essential provisioning steps to enable a hybrid integration between Genesys PureEngage On-Premises deployments and Genesys PureCloud services. This enables you to access many of the great Genesys PureCloud Services in your On-Premises deployments.