User:Sbogard

2022-07-22

• UseCases/Current/GenesysCloud/WE01 view diff (minor)
• GWS/Current/GWSPEGuide/Overview view diff (minor)
• GWS/Current/GWSPEGuide/Deploy view diff (updated)
• PrivateEdition/Current/PEGuide/ManageServices view diff (updated)

 You can replicate the Genesys repository at your end.
Do not pull images directly to your production environment.
Use the information on this page to set up and manage your own repository .

• PEC-DC/Current/DCPEGuide/ProvisionOverview view diff (new)

 Digital Channels is an open-source service that works with other Genesys services.
It is available for pre-configure and deploys to work with other services.
Learn about the steps involved in provisioning and how to use it .

2022-07-21

• PEC-OU view diff (minor)
• PEC-IWD view diff (minor)
• GVP/Current/GVPPEGuide/Deploy view diff (minor)
• ATC/Current/AdminGuide/Action Map Performance view diff (updated)

 Deleting: 'Feature coming soon: //Frequency capping' 'Frequent frequency capping: '™™Frequent Frequency capping,' 'ż��'

• System/GenEngagecloudsysrqmt view diff (updated)

 For desktop apps – Screen Recording Client, do either of the following:Configure Microsoft Edge to run in IE mode.
For more information on the Microsoft Edge functionality, refer to this page -https://://://www.msn.com/en-us/deployedge/edge-ie-mode.
To use Google Chrome or any other supported browser, configure WFM to run Java Plug-In in the Java Web Start .

2022-07-20

• PEC-GS/Current/Administrator/SPOptions view diff (updated)

 The callwait file for built-in ringing should be a RIFF (little-endian) WAVE file using one of the following formats.
WebRTC does not support MP3 playback .

• PEC-GS/Current/Administrator/SPDeploy view diff (updated)

 64-bit version of the redistributable is not installed by the Softphone 32-bit installer.
Adding: 'a full deployment of Genesys Softphone'

• GVP/Current/GVPPEGuide/Deploy view diff (updated)

 The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project.
If you are using a single namespace for all private edition services, replace the namespace element in the commands with the name of your single namespace or project .

• ATC/Current/AdminGuide/FAQs view diff (minor)

2022-07-19

• PEC-GPA/Current/Administrator/GplusActivityHistory90 view diff (updated)

2022-07-18

• PEC-OU/Current/CXContact/dashboardconfiguration view diff (updated)

 Adding: 'Specify a default dashboard. You can customize a dashboard and set it as the default one for a partition. '‑ You can also set a dashboard as a dashboard for the entire partition of a partition .

• PEC-OU/Current/CXContact/PacingOptions view diff (updated)

 'Specifies the timeout of the call' specifying the time at which the dialer should consider that the call is not answered by call party.
Adding: 'tab or the,' or 'tab' adding: 'Every dialer has to consider the time it takes to calculate duplicates during the pre-loading'

• PEC-OU/Current/CXContact/FTPAutomation view diff (updated)

 It is possible that duplicate files are imported using list automation.
If you want to move files to a specific file path after import, select the 'Move files after import' box .

• PrivateEdition view diff (minor)
• ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode view diff (updated)

 Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Beta Program.
Please note that the documentation and the product are subject to change .

2022-07-15

• DES/Current/Designer/CustomVars view diff (updated)

 Video shows how you can manage custom variables for field codes in Designer.
Adding: 'See how it works.’ Video: 'Watch the following video .

• UseCases/Current/GenesysCloud/WE01 view diff (minor)

2022-07-14

• GWS/Current/GWSPEGuide/ConfigureTLS view diff (updated)

 Adding: 'following truststore paths and passwords in the GWS.values.yaml.yaminefile' Adding: "Following.
truststore.
paths and.
passwords in.
GWS's 'Authentication' and 'Confirmation' have been added to the system .

• ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff view diff (new)

 The structure for Genesys Multicloud CX helm charts and containers are consistent and standardized.
You can use established third-party software to quickly generate a visual diff.
This appendix details how to use one such tool to generate a full report of changes .

• ReleaseNotes/Current/GenesysEngage-cloud/Digital ChannelsHelm view diff (updated)
• PEC-AD/Current/WWEPEGuide/Logging view diff (updated)

 The NGINX logs, including access logs, are centralized into the logging platform like the other Multicloud services' Adding: 'The Workspace Web Edition web application running in the agent’s browser uses the Telemetry service to capture logs centrally'

• UseCases/Current/GenesysEngage-cloud/CE12 view diff (minor)
• WID/Current/GCAPI/WebChat view diff (updated)

 The image below displays the the field where a user input validation error has occurred, with the field highlighted in red' Adding: 'The image below.
displays the.
field where the field.
where the user input.
validation error occurred, the field is highlighted in.
red'

• WID/Current/SDK/WebChat-combined view diff (updated)

 To prevent a contact from sending another chat message using the widget after the chat session is terminated in Designer, you must add a customization to the widget to notify it to close .

• System/General security and compliance information view diff (updated)

 Adding: 'Genesys Multicloud privacy policy,' 'Security overview for Multicroud CX,' 'Geneys' 'Security,' 'security,' 'privacy' and 'security overview'

• System/Generalsecurityoverview view diff (new)

 Genesys Multicloud CX has security built into its solutions at the design and process levels, as an integral part of operations.
This program is designed based on industry best practice risk management frameworks .

2022-07-13

• DES/Current/Designer/Videos view diff (updated)

 Adding: 'How Partition-Based Access Control works,' 'How PII-enabled Information (PII) in Designer' 'Managing Personally Identifiable Information' in Designer 'Partition-based Access Control'

2022-07-12

• PEC-DC/Current/Administrator/AdvancedChat view diff (updated)

 Asynchronous (async) Chat is the latest evolution in web chat.
It breaks down the barriers between the contact and the contact center.
It allows for long running conv convations .

• PEC-Chat/HIW view diff (minor)
• PEC-AD/Current/Agent/ADMessaging view diff (updated)
• UseCases/Current/GenesysCloud/WE01 view diff (updated)
• UseCases/Current/GenesysCloud/CE34 view diff (minor)
• DES/Current/Designer/PII view diff (minor)
• DES/Current/Designer/PII view diff (minor)
• DES/Current/Designer/PII view diff (updated)

 PII rules can be used to protect private information.
You can partially mask sensitive information by using capturing groups in your regex.
The PII Rules Management also supports partial masking .

2022-07-11

• UseCases/Current/GenesysCloud/CE37 view diff (minor)
• UseCases/Current/PureConnect/CE22 view diff (minor)
• ATC/Deprecation-API endpoint change for web gateway service view diff (minor)
• PEC-DC/Current/DCPEGuide/ProvisionEmail view diff (new)

 Digital Channels supports outbound email interactions using one of these three options: built-in connector to SparkPost email provider, a custom gateway built with a third-party email API or or or built in connector to Genesys Cloud CX aggregation service.
After completing the setup steps on this page, you will be able to send Email in your outbound campaigns .

• PEC-DC/Current/DCPEGuide/ProvisionSMS view diff (updated)

 Adding: 'connectivity for in' Creating: 'Conversations and outbound campaign' Adding: "Connectivity for 'in connector to Kaleyra' Deleting: 'Set up Digital Channels to use Genesys Messaging Aggregation'

2022-07-08

• GWS/Current/GWSPEGuide/ConfigureIngress view diff (updated)

 The value is directly propagated to the ingressClassName field of the Kubernetes Ingress object.
Deleting: 'in the                Setting up Genesys Multicloud CX Private Editionguide'

• GWS/Current/GWSPEGuide/DeployIngress view diff (minor)
• GWS/Current/GWSPEGuide/Configure view diff (updated)

 The default is 3. The minimum value is 1.30 seconds and the default is 10 seconds.
Adding: 'S Service' ' ' " " " ' " ' '" ' ' ': ' '' ' ": ' ":" ' '  ' ' : ' '

• PEC-OU/Current/CXContact/CreateEditSchedule view diff (minor)
• PEC-OU/Current/CXContact/CreateEditSchedule view diff (updated)

 In the future a Calendar View option will be available.
Calendar View will display all of the existing schedules on the day on which the schedule should start .

• VM/Current/VMEventsandModels/CallTreatmentEvents view diff (minor)
• VM/Current/VMEventsandModels/CallRoutingEvents view diff (minor)
• VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents view diff (minor)
• VM/Current/VMEventsandModels/AgentStateandDNEvents view diff (updated)

 The event is delivered to applications on the supervisor's and agent's desktops.
The agent has logged out of the ACD queue specified by ThisQueue, but remains logged in to some other queue.
Deleting: 'MonitoringNextCall'

• VM/Current/VMEventsandModels/CallTreatmentEvents view diff (updated)

 Deleting: '‑EventTreatment required' Deleting '‑‑‑' '‑' is '‑ ' and the switch or the treatment device is waiting for treatment instructions.
Deleting is a call to a treatment device port specified by '‑ThisDN™'

• UseCases/Current/GenesysEngage-onpremises/EE09 view diff (minor)
• WID/Current/GCDeveloper/Accessibility view diff (updated)

 An array containing the intervals as a percentage at which the screen reader will announce the remaining characters when the user inputs text.
By default, it is enabled with the following intervals, and it is customizable according to user needs .

• WID/Current/GCAPI/WebChat view diff (updated)

 You define an emoji list in the WebChat configuration, it will override any emoji lists defined in localization files.
You can also add names to emojis so that their names will appear when you hover over them .

2022-07-07

• PEC-AD/Current/Agent/ADhist view diff (minor)
• PEC-AD/Current/Agent/ADVideos view diff (updated)
• PEC-AD/Current/Agent/ADVideoGallery view diff (updated)
• PEC-AD/Current/Agent/ADCallback view diff (updated)
• UseCases/Current/GenesysEngage-onpremises/CE34 view diff (minor)
• UseCases/Current/GenesysEngage-onpremises/CE31 view diff (minor)
• PEC-AS/Current/ManageCC/Keys view diff (updated)

 Keys are uploaded to regions in which Genesys product is deployed for the user.
They are uploaded by default to multiple regions in the user's region.
The public and private keys are then uploaded to the region in which they are deployed .

• UseCases/Current/GenesysEngage-cloud/WF06 view diff (minor)
• UseCases/Current/GenesysEngage-cloud/WF03 view diff (minor)
• WID/Current/GCAPI/WebChat view diff (minor)
• UseCases/Current/GenesysEngage-cloud/CE34 view diff (minor)
• UseCases/Current/GenesysEngage-cloud/CE31 view diff (minor)
• ATC/Current/SDK/Record view diff (updated)

 To derive the value of an outcome, create an event t.
Create an event with properties of type string, number, Boolean, or custom attribute .

• ATC/Current/SDK/Pageview view diff (minor)
• ATC/Current/SDK/Pageview view diff (updated)
• ATC/Current/SDK/Web tracking API view diff (updated)

 The Journey JavaScript SDK lets you customize how you collect tracking data for your website.
The most basic form of tracking is page view tracking.
You can also use the Journey JavaScript to record custom visitor activities such as button clicks .

• ATC/Current/SDK/customAttribute view diff (new)

 Custom attributes are optional properties that can be set on a Journey event to pass additional information about the event.
Use custom attributes to display the information to an agent handling the interaction with customer or viewing customer's web session.
For example: productPrice, totalValue, catalogNumber .

• ATC/Current/SDK/Types of tracked data view diff (new)

 Journey JavaScript SDK lets you customize how you collect tracking data for your website.
For page view tracking, Genesys Predictive Engagement records each page a visitor visits.
You can also track custom visitor activities such as button clicks .

2022-07-06

• PEC-AD/Current/Agent/ADhist view diff (updated)

 Chat includes the following private messaging channels: chat, sms, WhatsApp, Facebook Messenger, and Twitter Direct Message.
Adding: 'Workitems include various media types such as PDF, Microsoft Word, fax, proprietary document types and Facebook Public and Twitter Public channels'

• PEC-AD/Current/Agent/ADVoice view diff (updated)

 Adding: 'You might be able to transfer calls, consult with back office staff members, or add a back office team member into your call using one of these services'

• PEC-AD/Current/Agent/ADNav view diff (updated)

 Adding: 'Microsoft Teams members in your organization' 'R routing point' 'or an agent group, and sometimes someone outside your company' 'Internal interactions' is 'refer to internal interactions'

• PEC-AD/Current/Agent/ADMessaging view diff (updated)
• PEC-AD/Current/Agent/ADKnowledgeCenter view diff (new)

 The Knowledge documents enable you to enter a question from a contact about your products, services, or other aspects of your organization.
You can use these answers to develop responses to your contact's query .

• PEC-AD/Current/Agent/ADGoogleAgentAssist view diff (new)

 On voice calls, agents can receive suggestions from a knowledge base in a special tab in the interaction view.
A transcript of the call is also generated using speech-to-text .

• PEC-AD/Current/Agent/ADCallback view diff (new)

 Callbacks can be created no matter the state of the interaction.
The Callback feature enables you to specify the date and time of the callback and to add a comment .

• PEC-AD/Current/Agent/ADintinter view diff (updated)

 Adding: ', external targets (Including.
or 'Microsoft Teams members)' Adding: 'Organization' Deleting: ' instantly'

• PEC-AD/Current/Agent/ADTeamCommunicator view diff (updated)

 Adding: ' or external/third-party (such a Microsoft Teams members in your organization)' Add: 'External or third-party'

2022-07-05

• GASN/Current/Admin/Packages view diff (updated)
• PEC-REP/Current/PulsePEGuide/Planning view diff (updated)

 An SMTP relay facilitates email communications in an environment where GCXI reports or voicemails are sent as emails to contact center personnel.
Genesys recommends PostFix, but you can use any SMTP.
relay that supports standard mail libraries .

• GASN/Current/Admin/Packages view diff (new)

 Download the Gplus Adapter for ServiceNow package here.
Click the following link:Gplus_Adapter_ServiceNow_9_0_002 .

• GASN/Current/Admin/Install view diff (minor)

2022-07-04

• PEC-REP/Current/RT/UserPreferences view diff (updated)

 Adding: 'Video: Working with User Preferences' 'Working with User Preference' Added: 'Worked with User preferences' 'Video' was added to the video interface .

• IXN/Current/IXNPEGuide/Planning view diff (updated)

 A container image registry and Helm chart repository are used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/C.
Redis is required for communication between Orchestration Server (ORS) and IXN Server .

• PEC-REP/Current/RT/RTRUserAccess view diff (updated)

 Adding: 'Video: Working with Dashboards and Wallboards' adding: 'Working with Dashboard and Wallboarders' Adding: Adding: "Video: working with Dash boards and Wall boards'

• PEC-Developer/Current/SCAPI/ConfigurationNamespace view diff (updated)

 The getContextualOption method can be applied to any option, even if the option doesn't support overriding options with a routing strategy.
Only Workspace Web Edition options with the following text in their descriptions can be overridden .

2022-07-01

• PrivateEdition/Current/PEGuide/ConfigMonitor view diff (updated)

 Deleting: 'Overview and 'overview' of your service' Deleting 'socreocre' and 'actively monitoring' 'Socreocre,' 'actively aware' 'actively listening' 'socalizing' 'monitoring your service .

• PrivateEdition/Current/PEGuide/ConfigLog view diff (updated)
• UCS/Current/UCSPEGuide/Architecture view diff (updated)

 Genesys Multicloud CX private edition is now available for private edition.
Universal Contact Service is a service in the network that connects to the network .