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| − | {{Article
| + | #REDIRECT [[ATC/ProvisioningMulticloudCX]] |
| − | |Standalone=Yes
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| − | |DisplayName=Provisioning PureEngage Hybrid Integrations
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| − | |Platform=PureEngage
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| − | |TocName=Provisioning
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| − | |ComingSoon=No
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| − | |Tags=Integration
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| − | |Dimension=ATC/Current/WDEPlugin/Configure_GenAdmin
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| − | |Context=Manually provision PureCloud (by creating an Organization) and PureEngage Premise (using Genesys Administrator Extension).
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| − | |Section={{Section
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| − | |sectionHeading=About Provisioning
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| − | |Type=Unstructured
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| − | |anchor=About
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| − | |freetext=To support the different authentication mechanisms in PureCloud Integration, you must create a transaction object in Genesys Configuration Server under the environment and associated script folder with the following data. PureEngage On-Premises Services, Components, and UIs will use this information to authenticate with the PureCloud Common Services and UIs.
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| − | Use Genesys Administrator Extension to manually create all of the PureCloud Common Service–related configuration information in Configuration Server at the Tenant level.
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| − | |Status=No
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| − | }}{{Section
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| − | |sectionHeading=Transaction object for hybrid integrations
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| − | |Type=Unstructured
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| − | |anchor=TransactionObjHybrid
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| − | |freetext=A transaction object is needed for Genesys components to authenticate with Genesys Cloud.
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| − | # Create a transaction object (and alias) of type '''list''' named '''hybrid_integration''' in the '''Script''' folder of the '''Environment''' tenant.
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| − | #* Usage characteristics: the transaction object should be acquired at start-up and used until the component gets an error from a given API call. If an error occurs, your component should retrieve the hybrid_integration object from config server and try again. If the component still has problems, your component should end the associated processing with an error.
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| − | #* Tenant characteristics: the transaction object should be cretaed at the Environment level so it can be shared by multiple tenants. The transaction object allows for support of both single tenant and multi-tenant Configuration Servers. This can be overridden by putting the object in under a specific tenant level.
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| − | # Create the following Object options in the '''general''' section:
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| − | #* '''organization_sname''': The PureCloud organization short name for this tenant.
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| − | #* '''organization_id''': The PureCloud organization id for this tenant.
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| − | #* '''default_agent_role_name''': The default PureCloud agent role name. | |
| − | #* '''default_supervisor_role_name''': The default PureCloud supervisor role name.
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| − | #* '''default_admin_role_name''': The default PureCloud admin role name.
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| − | #* '''base_auth_url''': The base auth URL that can be used for any PureCloud service; for example: '''base_auth_url'' should be <nowiki>https://[region_host]/oauth/token</nowiki>. <nowiki>[region_host]</nowiki> is the authentication-based FQDN for the region; the regions are listed on [https://developer.mypurecloud.com/api/rest/ this page].
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| − | #* '''base_service_url''': The base URL that can be used for any PureCloud service; for example: '''base_service_url''' should be <nowiki>https://[region_host]/api/</nowiki>. <nowiki>[region_host]</nowiki> should be the API-based FQDN for the region; the regions are listed on [https://developer.mypurecloud.com/api/rest/ this page]. The rest of the url is PureCloud service and version specific; for example: '''...v2/conversations'''. The '''base_service_url''' and the service specific portion is combined in your componment code.
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| − | # Create the following Object options in the '''saml''' section:
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| − | #* '''issuer''': The SAML IDP URL.
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| − | #* '''certificate''': The SAML related certificate.
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| − | #* '''pkey''': The encrypted SAML related certificate private key.
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| − | #* '''password''': The password to decrypt the private key.
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| − | #* '''expire_time''': The expiration time for the access token.
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| − | |Status=No
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| − | }}{{Section
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| − | |sectionHeading=Supported PureCloud Services
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| − | |Type=Unstructured
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| − | |anchor=SupportedServices
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| − | |freetext=The following PureCloud Services can be integrated into PureEngage using this mechanism:
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| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=WDEPlugin|topic=Genesys Altocloud}}
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| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=PacingServiceDeployment|topic=Agent Pacing Service}}
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| − | |Status=No
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| − | }}
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| − | }}
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