From Genesys Documentation
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m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX") |
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Chat | |displayname=Chat | ||
| − | |definition= | + | |definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span> </span> |
| − | |Platforms= | + | |Platforms=GenesysEngageMulticloud |
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Agent Features | |Type=Agent Features | ||
| + | |Title=Agent | ||
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/Chat Customer chats] | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/Chat Customer chats] | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Supervisor Features | |Type=Supervisor Features | ||
| − | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ | + | |Title=Supervisor |
| + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/super#MonitorChat Monitor agent activity] | ||
| − | [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ | + | [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/Chat Customer chats] |
[https://docs.genesys.com/Documentation/PSAAS/latest/Supervisor/intinter Internal chats] | [https://docs.genesys.com/Documentation/PSAAS/latest/Supervisor/intinter Internal chats] | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrChat Chat options] | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrChat Chat options] | ||
| − | [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ChatMessage | + | [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ChatMessage Route chat sessions] |
[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] | [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] | ||
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|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
|Type=Developer Resources | |Type=Developer Resources | ||
| + | |Title=Developer | ||
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
| + | |Type=Release Notes | ||
| + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Release Notes] | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=GenesysEngage-cloud | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Links=[https://docs.genesys.com/Documentation/Videos Videos] | + | |Links=[https://docs.genesys.com/Documentation/Videos <span title="Search for Chat videos">Videos</span>] |
| − | [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 | + | [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community] |
| − | [https:// | + | [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D <span title="Requires login. Open the Knowledge Base, then paste this link to view Chat-related articles">Chat-related Knowledge Base articles</span>] |
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 21:12, November 9, 2021
Click on any of the following to see the documentation for that version:
Agent
Supervisor
Administrator
Release Notes
Additional Resources
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