From Genesys Documentation
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX") |
||
| (One intermediate revision by the same user not shown) | |||
| Line 1: | Line 1: | ||
{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Chat | |displayname=Chat | ||
| − | |definition=Genesys | + | |definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span> </span> |
|Platforms=GenesysEngageMulticloud | |Platforms=GenesysEngageMulticloud | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| Line 53: | Line 53: | ||
|Links=[https://docs.genesys.com/Documentation/Videos <span title="Search for Chat videos">Videos</span>] | |Links=[https://docs.genesys.com/Documentation/Videos <span title="Search for Chat videos">Videos</span>] | ||
| − | [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys | + | [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community] |
[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D <span title="Requires login. Open the Knowledge Base, then paste this link to view Chat-related articles">Chat-related Knowledge Base articles</span>] | [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D <span title="Requires login. Open the Knowledge Base, then paste this link to view Chat-related articles">Chat-related Knowledge Base articles</span>] | ||
Latest revision as of 21:12, November 9, 2021
Click on any of the following to see the documentation for that version:
Agent
Supervisor
Administrator
Release Notes
Additional Resources
Comments or questions about this documentation? Contact us for support!