Difference between revisions of "Chat"

Latest revision as of 21:12, November 9, 2021

Click on any of the following to see the documentation for that version:

Current

Agent

Customer chats

Internal chats

Supervisor

Monitor agent activity

Administrator

WebChat Widget Service

Developer

WebChat Widgets

WebChat Widget Service

Developer Center

Release Notes

Additional Resources

Videos

Genesys Multicloud CX community

Chat-related Knowledge Base articles

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=Chat
-|definition=Genesys Engage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span>	</span>
+|definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span>	</span>
 |Platforms=GenesysEngageMulticloud
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Agent Features
 |Title=Agent
@@ Line 12: / Line 12: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Supervisor Features
 |Title=Supervisor
@@ Line 22: / Line 22: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Install and Config
 |Title=Administrator
@@ Line 34: / Line 34: @@
 |Columns=Yes
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Developer Resources
 |Title=Developer
@@ Line 44: / Line 44: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Release Notes
 |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Release Notes]
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Additional Resources
 |Links=[https://docs.genesys.com/Documentation/Videos <span title="Search for Chat videos">Videos</span>]
-[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud community]
+[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community]
 [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D <span title="Requires login. Open the Knowledge Base, then paste this link to view Chat-related articles">Chat-related Knowledge Base articles</span>]