Difference between revisions of "UseCases/Base"
From Genesys Documentation
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| − | = Genesys Base Cases for | + | {{Article |
| − | + | |DisplayName=Genesys Base Cases for Genesys Multicloud CX | |
| − | Genesys is extremely flexible, which can make it complex to deploy and configure. Genesys Base Cases automate that initial deployment, getting you up and running quickly, with minimal configuration. You can use these cases as-is or as a starting point for more complex deployments. | + | |Platform=GenesysEngage-cloud |
| − | + | |Context=Genesys is extremely flexible, which can make it complex to deploy and configure. Genesys Base Cases automate that initial deployment, getting you up and running quickly, with minimal configuration. You can use these cases as-is or as a starting point for more complex deployments.
See your Genesys representative for details. | |
| − | + | |Section={{Section | |
| − | + | |sectionHeading=Available use cases | |
| − | + | |Type=Unstructured | |
| − | + | |freetext=* {{#mintydocs_link:topic=CE01|version=Current|product=UseCases|manual=GenesysEngage-onpremises}} | |
| − | * | + | * {{#mintydocs_link:topic=EE07|version=Current|product=UseCases|manual=GenesysEngage-onpremises}} |
| − | * | + | * {{#mintydocs_link:topic=EE08|version=Current|product=UseCases|manual=GenesysEngage-onpremises}} |
| − | + | }}{{Section | |
| − | + | |sectionHeading=Start Now, Add Later | |
| − | ===Out of the box=== | + | |Type=Unstructured |
| + | |freetext====Out of the box=== | ||
With very little configuration, Base Cases provide combinations of: | With very little configuration, Base Cases provide combinations of: | ||
| − | *Inbound calling | + | * Inbound calling |
| − | *5 agents and a supervisor | + | * 5 agents and a supervisor |
| − | *Skill-based call routing | + | * Skill-based call routing |
| − | *Voicemail | + | * Voicemail |
| − | *Call recording | + | * Call recording |
| − | *Screen recording | + | * Screen recording |
| − | *Reporting | + | * Reporting |
| − | + | }}{{Section | |
| − | {{Section | ||
|sectionHeading=DIY | |sectionHeading=DIY | ||
| + | |Type=Structured | ||
| + | |gif=No | ||
|alignment=Horizontal | |alignment=Horizontal | ||
| − | | | + | |video=131110718 |
|structuredtext=Without customization, you can use [https://docs.genesys.com/Documentation/DES/latest/QSG/Welcome Genesys Designer] and [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/AgentSetup Agent Setup] to: | |structuredtext=Without customization, you can use [https://docs.genesys.com/Documentation/DES/latest/QSG/Welcome Genesys Designer] and [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/AgentSetup Agent Setup] to: | ||
| − | *Add routing options | + | * Add routing options |
| − | *Provision additional agents | + | * Provision additional agents |
| − | *Add skills | + | * Add skills |
| − | *Change parameters such as business hours | + | * Change parameters such as business hours |
| − | From there, you can enrich your environment using the full breadth of the | + | From there, you can enrich your environment using the full breadth of the Genesys Multicloud CX feature set. |
| − | | | + | |fullwidth=No |
| + | }} | ||
| + | }} | ||
| + | {{#css: | ||
| + | button#version-dropdown { display: none; } | ||
}} | }} | ||
Latest revision as of 20:29, November 9, 2021
Genesys is extremely flexible, which can make it complex to deploy and configure. Genesys Base Cases automate that initial deployment, getting you up and running quickly, with minimal configuration. You can use these cases as-is or as a starting point for more complex deployments. See your Genesys representative for details.
Available use cases
Start Now, Add Later
DIY
Without customization, you can use Genesys Designer and Agent Setup to:
- Add routing options
- Provision additional agents
- Add skills
- Change parameters such as business hours
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