View source for Chat

{{MintyDocsProduct
|displayname=Chat
|definition=PureEngage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span>	</span>
|Platforms=PureEngage
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Agent Features
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/Chat Customer chats]

[https://docs.genesys.com/Documentation/PSAAS/latest/Agent/intinter Internal chats]
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Supervisor Features
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/Chat Monitoring agent activity]

[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/super#MonitorChat Customer chats]

[https://docs.genesys.com/Documentation/PSAAS/latest/Supervisor/intinter Internal chats]
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Install and Config
|Title=Administrator
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrChat Chat options]

[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ChatMessage Routing]

[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets]

[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service]
|Columns=Yes
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Release Notes
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Release Notes]
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Developer Resources
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets]

[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service]

[https://developer.genesyscloud.com/ Developer Center]
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Additional Resources
|Links=[https://docs.genesys.com/Documentation/Videos Videos]

[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]

[https://genesys.my.salesforce.com/home/home.jsp?sdtd=1 Chat-related Knowledge Base articles]
|Columns=No
}}
}}