Genesys Self-Service and Automation

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This topic is part of the manual Genesys Engage on-premises Use Cases for version Public of Genesys Use Cases.
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GenesysEngage-onpremises  

Genesys Self-Service and Automation Use Cases for Genesys Engage on-premises

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Title Subtitle
Title Subtitle
Genesys Customer Authentication (CE07) Identify and verify customers in your IVR
Genesys Voice Payment (CE08) Capture payments in your IVR
Genesys IVR Personalization (CE09) Increase self-service by personalizing your IVR
Genesys Multimodal IVR (CE10) Present your customers with a visual way to complete or complement voice interactions
Genesys Knowledge Management (CE28) Offer FAQs to customers and a knowledge library to employees
Genesys Chatbots (CE31) Use chatbots to automate customer conversations and seamlessly hand over to a chat agent when needed.
Genesys Voicebots (CE41) Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.