Drilldown: Test Capabilities
Test Capabilities > NOTES :
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Social Engagement will be available when the rest of the suite is GA
& CAPABILITY AWS :
Outbound Short Message Service (SMS) Aggregation or
None
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