Drilldown: Test Capabilities
Test Capabilities > NOTES:
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality%3A IVR and Agent recording%2C QM and CoachingVoice-only in 4Q20
& CAPABILITY AZURE :
Quality Assurance and Compliance %28WE01%29 or
_Chatbot, _Messaging
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