Drilldown: Test Capabilities
Test Capabilities > NAME:
Screen Capture
& NOTES :
Screen capture is not supported by Chat%2FEmail Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance %28WE01%29 package should be positioned for new customers or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
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