Drilldown: Test Capabilities
Test Capabilities > NAME:
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP)
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
incl, SOW-145
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