Drilldown: Test Capabilities
Test Capabilities > NAME:
Interaction Recording
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
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