Drilldown: Test Capabilities
Test Capabilities > NAME:
Agent SSO / SAML 2.0 Integration w/ External IDP
& NOTES :
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
incl, SOW-145
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