Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
None
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Integration with 3rd party recording solutions
& CAPABILITY AWS:
Agent SSO / SAML 2.0 Integration w/ External IDP
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