Drilldown: Test Capabilities
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Test Capabilities > NAME:
Voicebots 
& FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
& FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. Use the filters below to narrow your results.
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