Drilldown: Test Capabilities
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Test Capabilities > NAME:
Outbound Email
& FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance ASR
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