Drilldown: Test Capabilities
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Test Capabilities > NOTES 
:
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Nuance ASR or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AZURE:
Recording Connector – Assisted Service
:
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Nuance ASR or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AZURE:
Recording Connector – Assisted Service Use the filters below to narrow your results.
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