Drilldown: Test Capabilities
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Test Capabilities > NAME 
:
Outbound Analytics or
Social Engagement
& NOTES :
Genesys Universal Scripting – PS Asset or
Included in the base seat or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance ASR or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AZURE:
Outbound Voice / agent assisted service
:
Outbound Analytics or
Social Engagement
& NOTES :
Genesys Universal Scripting – PS Asset or
Included in the base seat or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance ASR or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AZURE:
Outbound Voice / agent assisted service Use the filters below to narrow your results.
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NOTES: (Click arrow to add another value)
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