Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & STATUS GEC AZURE: 2. PM-CONTROLLED & STATUS GEC AWS : 1. STANDARD or 2. PM-Controlled & NOTES : Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or Nuance ASR or Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. & CAPABILITY AZURE: Outbound Voice / agent assisted service

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